Craigbank Care Home

80 Saracen Street, Glasgow G22 5AD
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9.6 85 Reviews
  • Craigbank Care Home, Glasgow
Craigbank is a purpose-built Glasgow care home that provides residential dementia care, nursing dementia care, and provision for short-term respite, palliative and convalescence needs.

Consisting of three houses and secure gardens, Craigbank also offers refurbished bedrooms that residents are welcome to personalise to their own tastes.

The home benefits from having its own ‘nutritional champion’ who makes sure all dietary needs and personal preferences are catered for, researching all care needs and illnesses to make sure their diet is nutritious.

Activities are organised to suit abilities and interests, with many visiting entertainers and outings to places of interest, including the local cinema.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Specialist dementia fees are subject to an individual care needs assessment

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Claribel Durairaj (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (61)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (61)

Craigbank Care Home Reviews (85)

Total of 85, showing 21-40
9.6

Craigbank Care Home has a Review Score of 9.6 (9.565) out of 10, based on 20 reviews in the last 2 years. Over all time Craigbank Care Home has 85 reviews.

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Review from D W (Daughter of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has now been in Craigbank Care Home for five months now. Staff are always welcoming and friendly. My mum has settled in well and I can see the staff understand her needs and have got to know her in this time. The home is always clean and residents are always getting plenty of drinks and snacks
in between meal times. It would be nice to see activities within the ward as I have not seen any so far.

Reply from Nitya Kanoria, Digital Marketing Manager at Craigbank Care Home

Thank you for taking the time to review Craigbank Care Home! We're glad to hear that your mum has settled in well and that our staff have been welcoming and understanding of her needs. Regarding activities in the care home, we have a calendar of monthly activities to keep residents engaged and stimulated. We invite you to visit our Craigbank social media page to keep track of them and see what the residents have been up to. Most recently, we had a fantastic gymnastics show!
We appreciate your feedback and hope that you and your mum continue to have a positive experience with us. Kind regards.

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Review from Monica R (Niece of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my uncle receives is amazing. The staff are always professional and happy. The phone system requires upgrading.

Reply from Nitya Kanoria, Digital Marketing Manager at Craigbank Care Home

Thank you for your review! We're delighted to hear that your uncle receives amazing care from our staff. We appreciate your feedback regarding the phone system and will take it into consideration for future improvements. Kind regards.

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Review from Andrew W (Son of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit my dad regularly but at varied times due to our availability. We have always found my dad clean and well looked after. Staff are available for updates on his activities and his general well-being.

Reply from Nitya Kanoria, Digital Marketing Manager at Craigbank Care Home

Thank you for sharing your positive experience regarding your regular visits to your dad. It's great that the staff is readily available to provide updates on his activities and overall well-being. We appreciate your positive feedback. Kind Regards.

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Review from J M (Husband of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has only been in the care home for 7 weeks. So really myself and family are first assessing the situation, which so far seems satisfactory.

Reply from Nitya Kanoria, Digital Marketing Manager at Craigbank Care Home

Thank you for your feedback. We're glad to hear that you are pleased with your experience. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to support you and your wife every step of the way. Kind Regards.

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Review from Simon T (Son of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family and I went to visit my father and the weather was very warm that week, the carers brought my father down from the living room area into the back garden. He was provided with a sun hat also we were offered tea/juice and biscuits. The management offered ice lollies to my young daughters. We
stayed for under an hour, the staff made us feel welcome, were engaging and noticeably made an effort for our visit to be pleasant. We have no concerns as to the level of care my father is receiving.

Reply from Nitya Kanoria, Digital Marketing Manager at Craigbank Care Home

Thank you for sharing your positive experience during your visit to our care home. We are glad to hear that our staff made your father comfortable and went the extra mile to ensure your visit was pleasant. Your confidence in the level of care he is receiving means a lot to us. Kind Regards.

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Review from David T (Husband of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been at Craigbank 13 years now, she is very well looked after and the staff are all brilliant at what they do. They are all very caring towards all residents not just my wife. I have never had reason to complain about anything regarding my wife. 10/10.

Reply from Nitya Kanoria, Digital Marketing Manager at Craigbank Care Home

We are thrilled to hear that your wife has received exceptional care during her time with us. Our dedicated staff members strive to provide a high standard of care to all residents, and it is heartwarming to know that their efforts have been appreciated. Your kind words and perfect rating mean a lot to us, and we will continue to uphold our commitment to excellence. Thank you for your trust and support. Kind Regards.

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Review from S R (Granddaughter of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran has received excellent care from Craigbank Care Home. Her well-being and overall health have drastically improved from her time here. We as a family highly recommend this care home. The staff have been so helpful and supportive.

Reply from Paul Lawson, National Sales Manager at Craigbank Care Home

We are so pleased that your dear gran is doing so well at Craigbank and that you and the family are so happy with the care and support she is receiving. Thank you very much for your review and we will pass on your kind comments to the team.

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Review from Jonathan R (Son of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in care at Craigbank Care Home since December 2021. Overall the care has been good from the start and we are noticing improvements in both facilities and management where more focused on activities being improved. The staff are very caring and attentive and treat individuals with
respect and dignity. My father is enjoying outings to museums/art galleries and has done some art classes which help stimulate his brain and give him some enjoyment. The only minor complaint is sometimes the state of the room/lost glasses or razors not being charged but I address these concerns with staff at the time and generally resolved them.

Reply from Paul Lawson, National Sales Manager at Craigbank Care Home

Hello Jonathan and thank you very much for your review. Thank you also for the compliment about our staff and we are delighted that you are happy with your father's care at Craigbank.

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Review from M D (Wife of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have had a good experience dealing with staff and management so far.

Reply from Paul Lawson, National Sales Manager at Craigbank Care Home

Hello and thank you for your review. We are happy to hear that your experience at Craigbank has been a good one.

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Review from Julia M (Daughter of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Craigbank Care Home for nearly two months and I feel that moving my mum here has been beneficial to my mum's health and well-being. All the staff make us feel welcome, given me support and understanding dully about my mum's needs. When doctors come, they let me know by phone how she
got on. I get peace of mind knowing my mum has fabulous care.

Reply from Paul Lawson, National Sales Manager at Craigbank Care Home

Hello Julia and thank you so much for your review. It's fantastic that your mum has settled in so well at Craigbank and reassuring to know that you and the family are so pleased with the care and support that she is receiving. We will pass on your kind comments to the team. Thanks again and best wishes.

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Review from Stuart M (Son of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was diagnosed with vascular dementia and was moved from the hospital to another care home but she was deteriorating and they couldn't provide the care she needed. Since moving to Craigbank Care Home she has perked up and is getting more one-to-one care and the staff are all amazing. Very bright
rooms and the place is spotless. Can't fault the place.

Reply from Paul Lawson, Customer Relations Manager at Craigbank Care Home

Hello Stuart and thank you very much for your review. We are delighted that your mum is doing so well in Craigbank Care Home. We will pass on your kind comments to the team. Best wishes.

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Review from Alex M (Husband of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Craigbank Care Home for over two years and has been looked after very well.

Reply from David Martins, National Sales Manager at Craigbank Care Home

Thank you for your kind words, we are delighted that you feel your wife has been very well looked after.

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Review from Anne W (Wife of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Find all the staff very helpful and caring and always have time to speak and listen to any worries you may have. Our 6-week review was very helpful and informative.

Reply from Paul Lawson, Customer Service Manager at Craigbank Care Home

Hello Anne and thank-you so much for your lovely review. Great to know that you are so happy with our service and communication. We will pass on your kind words to all the team

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Review from A G (Son of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with care of my mum since she moved to Craigbank in September 2020. Staff are always friendly and helpful, and my mum has settled in really well and seems very happy. Great care has been taken during Covid to protect residents, staff are visitors (when allowed to visit). I would have no
reservations in recommending Craigbank.

Reply from Paul Lawson, Customer Service Manager at Craigbank Care Home

Dear Alexander, thank you so much for taking the time to review Craigbank Care Home and we are delighted that you are so pleased with the care Mum has been receiving over the past year and that she has settled in so well. Best wishes.

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Review from Diane M (Daughter of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great staff across home, coped brilliantly with regard to Covid and aftermath. Management very approachable and any issues raised, resolved quickly. Only nursing home parent has been in and thankfully got one of the best ones.

Reply from Paul Lawson, Customer Service Manager at Craigbank Care Home

Hello Diane, thank you very much for your compliments and for your review; it is much appreciated. We are delighted that you are so happy with your choice of care home for your parent. Best wishes.

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Review from Cathy B (Daughter of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Craigbank Care Home for three and a half years. The last sixteen months have been difficult for everyone but the wonderful staff at Craigbank have looked after our relatives so well and kept them as safe as possible. They know their residents well and handle the difficult moods and situations
brilliantly. Cannot praise the staff highly enough.

Reply from Paul Lawson, Customer Service Manager Golfhill at Craigbank Care Home

Hi Cathy. Thank you so much for your review and for your kind words about the staff team at Craigbank. It certainly has been a challenging time and we thank you and all of our families and friends for your understanding and patience. Hopefully, now that restrictions are beginning to ease we will see life get back to some kind of normality for your mum and for all of our lovely Residents. Best wishes.

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Review from Joanna W (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has settled really well and says he's very happy. At visits, he's always cheerful and has a good connection with the staff. The staff are very accommodating and nothing is ever too much for them, I feel Dad is supported well and the staff really care about his wellbeing.

Reply from Paul Lawson, Customer Service Manager at Craigbank Care Home

Thank you so much for your lovely review and we are delighted that your dad has settled in so well to life at Craigbank. We will pass on your kind words to our hard-working team and on behalf of them all, thank you again! Best wishes.

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Review from R S (Daughter of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has settled in really well since he came to Craigbank. He had some problems in his previous care home but there have been no issues since he came here. All staff members are extremely helpful and friendly.

Reply from Paul Lawson, Customer Service Manager Golfhill at Craigbank Care Home

Thank you very much for your review. It's fantastic to hear that your dad has settled in so well. Thanks also for your kind words about our team at Craigbank which we will pass on. If we can be of further assistance in any way then please do not hesitate to get in touch.

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Review from L M (Friend of Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just had a visit with family friend. I am extremely happy with her progress. Staff are really helpful and do an amazing job, especially through Covid 19. She looks amazing and seems really happy. Can't fault the care level she is receiving keep up the brilliant work guys you're doing amazing.

Reply from Paul Lawson, Customer Service Manager at Craigbank Care Home

Thank-you for your review and great to hear that your friend is thriving at Craigbank. Thanks also for your kind comments about the staff which we will pass on to them.

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Review from Bill M (Husband of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was able to visit my wife yesterday for the first time since mid-March. As always I found the staff welcoming, cheerful, helpful and positive. The staff know my wife well and know how to calm her when she gets agitated. She has been resident in the home since December 2018 we have never had any cause
to complain.

Reply from Paul Lawson, Customer Relations Manager at Craigbank Care Home

Hello Bill. Was fantastic to welcome you back for a visit now that restrictions are beginning to ease. Thank-you so much for submitting a review and we will pass on your comments to the team.

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Current Review Score: 9.6 (9.565)

Overview of Review Score

The Review Score of 9.6 (9.565) out of 10 for Craigbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.565 for Craigbank Care Home is calculated as follows: ( (148 Excellents x 5) + (75 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 237 Ratings = 4.565

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Craigbank Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 30 Aug 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (3)

Meet the Team (1)

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Claribel Durairaj

Job Title: Home Manager

Joined: 2019

I have been in the care industry since 1988 and have BSc (Hons) Nursing, and Msc Nursing qualifications.


What excites me most about my role is the relationships I build with residents, families, and colleagues. Outside of work I enjoy hobbies such as writing and taking part in spiritual activities.


My biggest career highlight would be completing a research study on spirituality and spiritual care in the care homes.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Craigbank Care Home to verify any information. View our terms and conditions. Craigbank Care Home has an Enhanced Service - more info.