Three weeks for the price of two for stays booked by 31 October 2017 and started by 31 December 2017. Terms and conditions apply, call for details.
Darnley Court is a modern and purpose-built accommodation that is ideal for the practice of dementia care, while carers are experienced in general nursing needs, for long and short-term respite requirements, convalescence and palliative care.
Interiors are open plan and there are many homely comforts helping residents to feel relaxed, including en-suite bedrooms and good wheelchair access.
Mealtimes are an important part of the day with special diets catered for by an experienced chef. Visitors are welcome to join in and lighter bites are available during the day.
A varied activities programme helps residents to continue embracing personal interests and hobbies, with many events and seasonal entertainments to also appreciate.
Group: Bupa Care Homes
Person in charge: Ray Ainsworth (General Manager)
Local Authority / Social Services: Glasgow City Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 120 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Parkinson's Disease
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): Bulgarian
Single Rooms: 120
Rooms with ensuite WC: 120
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Inspectorate* Report on Darnley Court Care Home: click here
* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
Darnley Court Care Home has a Review Score of 8.2 (8.219)
The Review Score of 8.2 (maximum of 10) for Darnley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Darnley Court Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.594 for Darnley Court Care Home is calculated as follows: ( (111 Excellents x 5) + (30 Goods x 4) + (9 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 155 Ratings = 4.594
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.625 Points relating to the number of positive Reviews for Darnley Court Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5
Target of 24 positive Reviews (120 registered maximum number of service users ÷ 5). 3 Reviews ÷ 24 Target = 0.125
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Jeanette R (Daughter of Resident) on Thursday 28 September 2017. Relates to September 2017.
Some staff I have noticed are particularly fabulous within their roles.
I feel very happy to have my relative reside here.
How likely would you be to recommend Darnley Court Care Home? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Satisfactory
Value for Money: Satisfactory
Jayne Duck, Customer services administrator at Darnley Court Care Home responded to this review on 29 Sep 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by G F (Son of Resident) on Thursday 28 September 2017. Relates to September 2017.
The level of care delivered to my mum is fantastic.
How likely would you be to recommend Darnley Court Care Home? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Satisfactory
Staff: Excellent
Activities: Good
Management: Good
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Jayne Duck, Customer services administrator at Darnley Court Care Home responded to this review on 28 Sep 2017:
Thank you for your review. So glad to hear that your mum is well cared for this must give you peace of mind.
Review submitted from a Website Submission by Angela C (Daughter of Resident) on Saturday 18 February 2017. Relates to February 2017.
This is a great place. The Carmichael Unit is fab, with great caring staff, bright and welcoming and very clean.
Very pleasant staff who are always on hand to help or answer a query.
I would highly recommend this unit.
The unit manager is always on hand to have a chat and put worries at ease, she runs a very effective, pleasant unit.
How likely would you be to recommend Darnley Court Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Don't Know
Jayne Duck, Customer services administrator at Darnley Court Care Home responded to this review on 21 Feb 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Catherine M (Daughter of Resident) on Wednesday 27 July 2016. Relates to July 2016.
Darnley Court is a good care home. My dad has moved in fairly recently and the transition was made easier due to the staff. The staff are generally forward thinking with regards to his condition (acquired brain injury and dementia) and have been great at communicating with family members to better understand him and his needs, this is very person centred.
The environment is well adapted of his daily life. Staff in general are fantastic and attentive, however as with all places some staff are more proactive than others. Overall, a good Bupa care home and the staff are what make it.
How likely would you be to recommend Darnley Court Care Home? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Good
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Satisfactory
Value for Money: Good
Jayne Duck, Customer Services Administrator at Darnley Court Care Home responded to this review on 28 Jul 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by William R (Resident) on Wednesday 29 June 2016. Relates to June 2016.
Enjoy living here. Staff are very kind and look after me. Enjoy the food.
How likely would you be to recommend Darnley Court Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Lydia Waller, Customer Service Administrator at Darnley Court Care Home responded to this review on 29 Jun 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Katherine M (Resident) on Wednesday 29 June 2016. Relates to June 2016.
It's very nice living here, I've been very very lucky to get a nice room and I'm treated so well.
How likely would you be to recommend Darnley Court Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Lydia Waller, Customer Service Administrator at Darnley Court Care Home responded to this review on 29 Jun 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Elizabeth T (Niece of Resident) on Tuesday 14 June 2016.
Since my aunt has come to Darnley Court the staff have being very helpful and kind not just to my aunt but to the family. It makes us as a family feel good that she is being given a good and caring time for as long as she is here and we give thanks to all the staff in the care home.
How likely would you be to recommend Darnley Court Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Rose Pickering, Customer Service Administrator at Darnley Court Care Home responded to this review on 14 Jun 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Kathleen R (Sister of Resident) on Tuesday 14 June 2016. Relates to June 2016.
Some staff virtually ignore me, and are quite unhelpful. Team working is not evident. I find that when visiting my sister at above named nursing home, there is a failure in their communication system in the unit. Staff are very reluctant to engage in a meaningful, relevant dialogue.
When I ask for information about my sister's general well-being there are various responses such as; "I don't know" "I am just back from days off!, "I was on holiday", "It has been agency staff working on some shifts". It is my opinion that such responses are highly unsatisfactory and concerning, communication is 'key' in any care setting.
How likely would you be to recommend Darnley Court Care Home? Unlikely
Overall Standard: Satisfactory
Facilities: Good
Care / Support: Satisfactory
Cleanliness: Good
Treated with Dignity: Satisfactory
Food & Drink: Good
Staff: Poor
Activities: Poor
Management: Poor
Safety / Security: Poor
Rooms: Satisfactory
Value for Money: Poor
Rose Pickering, Customer Service Administrator at Darnley Court Care Home responded to this review on 21 Jun 2016:
Thank you for your review, we appreciate your feedback. Your comments are extremely important to us and our residents’ health and well-being is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.
Review submitted from a Postal Card by Catherine M (Resident) on Monday 13 June 2016. Relates to June 2016.
The home is very good but the food could be better.
How likely would you be to recommend Darnley Court Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Satisfactory
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Rose Pickering, Customer Service Administrator at Darnley Court Care Home responded to this review on 13 Jun 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Sean M (Son of Resident) on Monday 13 June 2016. Relates to June 2016.
I am very pleased with all aspects of this care home. The staff are very helpful and have been a great support. The atmosphere is relaxed, friendly and the level of cleanliness, menu choice and personal care are of a high standard.
How likely would you be to recommend Darnley Court Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Rose Pickering, Customer Service Administrator at Darnley Court Care Home responded to this review on 13 Jun 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by James B (Brother of Resident) on Monday 13 June 2016. Relates to June 2016.
The staff and customer services is excellent.
How likely would you be to recommend Darnley Court Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Excellent
Rose Pickering, Customer Service Administrator at Darnley Court Care Home responded to this review on 13 Jun 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Michele G (Daughter of Resident) on Monday 13 June 2016. Relates to June 2016.
Since my dad arrived as a resident (March 2015) he has been very well looked after. Having been a resident in quite a few places previously, Darnley Court Care Home had provided my dad with the specialist care and compassion that so many people with dementia require. Our family are more than happy with the knowledge that my dad is being looked after so well. Each and every member of staff here go above and beyond what we would expect, not only the nurses and care staff, kitchen, cleaners, office staff etc. Thank you.
How likely would you be to recommend Darnley Court Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Rose Pickering, Customer Service Administrator at Darnley Court Care Home responded to this review on 13 Jun 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Gordon Y (Resident) on Monday 13 June 2016. Relates to June 2016.
I enjoy my privacy and the home gives me this when I want it, it also lets me have meals with other people. I like that I get to go to the bookies if I want.
How likely would you be to recommend Darnley Court Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Rose Pickering, Customer Service Administrator at Darnley Court Care Home responded to this review on 13 Jun 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Darnley Court Care Home
