Darnley Court Care Home

787 Nitshill Road, Glasgow G53 7RR
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9.8 89 Reviews
  • Darnley Court Care Home, Glasgow
Darnley Court Care Home, located in the thriving community of Glasgow, provides personalised nursing and nursing dementia care to older people.

With sitting rooms, space for residents to pursue their hobbies and interests and a lovely dining room, Darnley Court has a host of places in which to relax, dine, exercise, socialise and be creative.

Darnley Court boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Darnley Court takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available, the team also encourages residents to take an active role in the Glasgow community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Darnley Court to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 110 Service Users

Dementia Care Types

  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Stroke

Facilities

  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1362
  • Self-Funded Nursing Dementia Care: from £1362
  • RESPITE Self-Funded Nursing Care: from £1501
  • RESPITE Self-Funded Nursing Dementia Care: from £1501

These prices are only a guideline, please contact Darnley Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Group/Owner

Person in charge

  • Lynsey Armstrong (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (110)

Darnley Court Care Home Reviews (89)

Total of 89, showing 41-60
9.8

Darnley Court Care Home has a Review Score of 9.8 (9.752) out of 10, based on 21 reviews in the last 2 years. Over all time Darnley Court Care Home has 89 reviews.

Overall Experience

  • 58
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Date Published

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Review from John W (Son of Resident) published on 9 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been very nicely treated at reception and by caring staff and management staff. My outside visit was very successful and well handled. No complaints.

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Review from W A (Daughter of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am as happy as I can be that my Dad has settled in Darnley Court Care Home. We had used other care homes in the area for respite reasons but they were not suitable and not a patch on Darnley. I always find the staff friendly and Dad is very comfortable with them.

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Review from Catherine Q (Daughter of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I love the home and the staff. The staff is very friendly. Management is very understanding and friendly. Can't complain about anything. Just would like Dad's shirts ironed.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Darnley Court Care Home

Thank you for your very positive feedback about Darnley Court and I am very sorry that there has been any issue with ironing. I will follow up with the laundry staff and hopefully you will see this improve.

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Review from Neil W (Son of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the care home to be of a high standard. Staff on Seaton are excellent, as are all staff I encounter in the home. My mother has been here over 2 yrs and is getting the best of care. Very well managed home. Doing an incredible job at this very difficult time.

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Review from Michael H (Husband of Resident) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall care my wife is receiving, I'm very happy with. The staff and management are doing a wonderful job, the only criticism I have is the seats and furniture are past their best.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Darnley Court Care Home

Thank you for your feedback and please be assured that we have an ongoing refurbishment programme at Darnley Court but due to the current pandemic this has been limited. We are currently using the ‘Sunshine’ project to develop our living spaces and several bedrooms including your relatives has been part of this process. As restrictions ease we will continue to take steps in developing our environment for the benefit of all residents.
Thank you for your kind feedback on our care and treatment of your wife.

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Review from M S (Sister of Resident) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is very happy staying here. He is very well looked after. The care home provides good care and attention to him, he is very happy with the standard of food. The care home has a good standard of cleanliness and the staff are very nice. My experience is that he is treated with care and respect
and dignity.

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Review from Barry C (Son of Resident) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although I have been unable to visit my dad since lockdown, I am overall happy with the care my dad is receiving.

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Review from Marion A (Niece of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to the Coronavirus, it has been understandably impossible to visit my aunt but the generosity of staff allowing residents to use their own personal iPads to allow me to chat with my aunt face to face has been remarkable but not unsurprising.
I have chatted with activity staff and they seem to be
managing quite a few of these regularly.
I always felt during my visits that the staff all work very hard and always seem to be busy, but never too busy to keep the residents happy.
A big thumbs up from me.

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Review from Linda D (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff at Darnley Court are very helpful, patient and kind. They work hard to keep things going smoothly. Very impressed that the Covid19 virus has, so far, not got into Darnley Court. Thank you and very well done to all the staff.

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Review from Graham F (Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been looked after very well for the time I have been here in the care home. Nurses are hard workers and food is good. My wounds and bandages were changed at the correct times and days, deep baths were available when needed and a special mattress for my back was supplied. Security was also good
through the night and morning.

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Review from V S (Respite Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very kind and helpful. I have had no problems with my stay.

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Review from Edward C (Son of Resident) published on 4 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My Dad was in here temporary. On the day he moved home; his expensive jacket went missing. There was no list of his possessions done. He has dementia. In his new care home; they listed all his possessions. Professional.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Darnley Court Care Home

We are very sorry that your Father’s jacket went missing in May 2019, on the day he left he moved to a permanent home. At the time it was raised, we contacted his new home to ask them to look for it as we could clearly recall that he was wearing the jacket as he left. However, you raised a very good point about property lists, and since then we do complete these on discharge as well as on admission.

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Review from K M (Granddaughter of Resident) published on 5 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I am absolutely furious, my gran came into this home on the 27th of December and passed away yesterday the 17th of January. From the day she entered she was treated terribly. She is extremely deaf and we were told to keep our voices down and to stop shouting, her clothes had all disappeared, she had
a bruise on her face, was left in her bed with no bottoms on, she managed to cut her own foot with her nail... my gran could hardly pick up her own cup let alone get down to her foot to scratch it!
Do not recommend this place at all. The dementia manager obviously does not know what’s going on, we were called at least four times in the duration of her stay to be told she had fallen - four times - absolute disgrace.

Reply from Clare Sheehan at Darnley Court Care Home

Thank you for taking the time to leave feedback and I am very sorry that you felt the care your Gran received was below standard. I have investigated the issues you have raised and can reassure you that the bruising was present on admission. The missing clothes were located and labelled, these had been misplaced due to not being labelled before going to the laundry. Prior to admission, your Gran was assessed as a high falls risk but bed rails would not be appropriate, she did roll from bed on three occasions without injury and family were contacted as on admission you requested to be informed of any changes to care at any time of the day or night. Staff found that your Gran responded better if they spoke into her ear and she would become distressed with raised voices and I can confirm that a nurse did ask you to stop shouting.

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Review from Caroline H (Niece of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit once or twice a year when I come to Glasgow. Over the years I continue to admire the care and support given to my aunt. She is always clean and tidy and her hair done. Staff are so courteous and helpful and attentive to her. The environment feels welcoming.

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Review from Anne-Michelle C (Daughter of Resident) published on 9 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was a resident of Darley Court for a very short time but she received excellent end of life care. She was treated with dignity and respect every day.
The staff and management were excellent, always available if needed and my Mum's dietary needs were also taken care of.
I couldn't have gotten
through my Mum's final hours without the home manager.
I would recommend Darnley Court to anyone looking to for a safe and comfortable place for their loved ones.

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Review from Anne F (Sister of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was a resident for only 5 weeks and received excellent end of life care. I do not have any negative comments to make. She received excellent person-centred care, dignity and respect from all nursing staff and others for which I will always be truly grateful.

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Review from Kaitlyn F (Granddaughter of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful care home and there is a great atmosphere all around. All staff are happy to help. The manager is wonderful and you can tell she takes great pride in her care home. The manager is also very hands-on and is happy to help.

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Review from Eva B (Niece of Resident) published on 18 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we came the care has been outstanding and very happy as a family with our decision to come to Darnley. The staff are so helpful and friendly and can’t do enough for us. The management team are always around and I was very reassured to see them around in the evenings and weekends as well.
The office staff always have a warm welcome and the kitchen have exceeded in providing a specialised diet needed where other places we visited told us we would need to buy things ourself. The company should be very proud of the team in this home.

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Review from K M (Daughter of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came in for respite and ended up staying. We are over the moon with the care and I can now relax at night knowing Mum is safe and well looked after. I can now get back to a mum/daughter relationship after being her carer which is great. Thanks to all the staff.

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Review from C F (Friend of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend every week and she loves it here. I never thought that I would say that. She even helps in the hairdresser throughout the day to keep her busy and she learned how to do french plaits. Who says you are too old to learn new things. It's a great home. The new management team are outstanding.
The staff can't do enough for my friend - and me when I visit!

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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Darnley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.797 for Darnley Court Care Home is calculated as follows: ( (202 Excellents x 5) + (47 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 251 Ratings = 4.797

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.955 Points relating to the number of positive Reviews for Darnley Court Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22. 21 Positive Reviews ÷ 22 = 0.955

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 5 Dec 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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