Mavisbank Care Home

Lennox Crescent, Bishopbriggs, Glasgow G64 1XF
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9.8 78 Reviews
  • Mavisbank Care Home, Glasgow
Mavisbank Care Home, situated in the popular town of Bishopbriggs, supports older people to lead their best lives with personalised nursing and nursing dementia care.

This lovely home offers many fantastic facilities for residents to enjoy, including on-site café, hair salon and spacious patio area, which is perfect for relaxing in the warm, sunny weather.

The catering team at Mavisbank understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The team at Mavisbank likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Mavisbank, residents are encouraged to take an active role in the Bishopbriggs community.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Mavisbank.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1334

These prices are only a guideline, please contact Mavisbank Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £267.10 per week if you’re over the age of 65. This support is not reflected in this fee amount.

Good to Know

Group/Owner

Person in charge

  • Catherine Cairns (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (60)

Mavisbank Care Home Reviews (78)

9.8

Mavisbank Care Home has a Review Score of 9.8 (9.830) out of 10, based on 33 reviews in the last 2 years.
Over all time Mavisbank Care Home has 78 reviews.

Overall Experience
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Date Published
  • 78
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Reviewer Connection to Mavisbank Care Home
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Total of 78, showing 41-60
Review from G D (Son of Resident) published on 12 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my experience, the care provided by Mavisbank Care Home staff has been excellent. My mum is happy and in good physical condition despite her Alzheimers. She enjoys the activities provided and social provisions. The home staff are very good at maintaining contact with myself, ensuring that I am always
informed of my mum's condition and any issues that have arisen.
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Review from R M (Daughter of Resident) published on 24 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is an excellent place for the elderly with disabilities. Unfortunately, as my mother was visually handicapped and deaf it was not right for her and I think she will be much happier with her family.
Staff are excellent, treating residents like family.
My only complaint is about laundry,
although the lady is lovely, quite often Mum was wearing other people's clothes instead of her own, especially knickers and socks. All clothes were labelled, she needed more help with 60 residents.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Mavisbank Care Home

Thank you for taking the time to give us feedback and we would like to wish your mother all the best with her family. We will review our laundry processes and hours to see how we can improve, following your feedback.

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Review from B S (Son of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Personal care is excellent. Friendly staff, genuine care. Helpful and professional.
My only gripe is when residents are being readied please put a sign on the door, 'Busy' or similar.
Mavisbank is cleaner looking too.
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Review from E H (Friend of Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On entering the care home the staff are extremely welcoming. The staff are very caring, compassionate, kind and thoughtful. The premises are very well looked after and have immaculate cleanliness. I would highly recommend this care home.
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Review from Graham H (Nephew of Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found Mavisbank to be welcoming and friendly. Staff are warm and friendly and always exhibit genuine empathy and kindness. The care home itself is warm and comfortable, with high-quality pictures and fittings - there is certainly a homely atmosphere. Staff always make time to answer any queries and
provide privacy for personal discussions with residents' relatives. So far, our family is more than happy with our decision to move our relative into Mavisbank.
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Review from W T (Daughter of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved to Mavisbank Care Home in the summer of this year. Since then, I have always been impressed with the staff. They care about all their residents and take time with them. No request for help is ignored and they encourage the residents to do things, from dressing themselves to joining in
social events.
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Review from Mary H (Wife of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Clean, pleasant surroundings. Staff are friendly and approachable. My husband has been a resident for almost 5 years, he is happy with his room and with the caring staff. As a family we are happy with his care, he is safe and well looked after.
Staff keep us informed when he is unwell and what treatment
he is having. Very happy with his care.
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Review from Rosezena M (Daughter of Resident) published on 26 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has only been in the home for 3 days. First impressions are good. My mum, who is 97 and blind seems settled. Obviously, she is still finding her way around. She is enjoying her meals and the staff are lovely with her.
As I live in France and am 75, I can only visit occasionally but will
keep in touch by telephone.
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Review from Margaret M (Daughter of Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The new manager goes out of her way to provide whatever my mum needs. The staff are brilliant and the care home is spotless. Mum has been there since Many and settled very quickly. I would totally recommend the home.
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Review from S M (Brother of Resident) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very attentive manager. Good communication. Excellent virus management. Nice approach with clients. Overall, very good.
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Review from Christopher S (Brother of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Had an introduction with the new manager. Very impressed with the attitude and professional approach to residents' needs and welfare.
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Review from Drew B (Son of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum gets on great with the staff. Staff are very friendly and easy to get on with.
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Review from Linda G (Daughter of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
In the last few weeks, I have noticed a vast difference in care given to all residents. My mother has settled well and the chair provided to her has helped her a great deal. Staff are so nice to her and always greet us nicely.
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Review from Mary D (Wife of Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted my husband is in Mavisbank. The staff go above and beyond with care. They are very helpful in answering any questions you need to be answered. My husband has settled well. I could not ask for a better place for my husband to be in. The staff are all great with him. I would recommend Mavisbank
100% to anyone looking for care for their loved ones.
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Review from Joyce W (Daughter of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident in Mavisbank Care Home for 2 years now. My mum has dementia. The staff are forever going above and beyond. The manager is forever assisting our family needs as my dad visits there and has health issues too and they always assist to make sure his safety is ok while visiting
our mum. Delighted with well being as activities are great and my mum is very content. Well done to all staff for their hard work and going above and beyond.
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Review from Eileen O (Niece of Resident) published on 3 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel my auntie is very well cared for in Mavisbank. I had an enormous amount of guilt putting my auntie into a care home. However, she has settled and enjoys all the company. She is very sociable and has lots of interaction with staff and residents. I would even go as far as saying that she is loved
by Mavisbank. Her spirits have been lifted by the doll therapy, and having someone to look after is giving her a purpose. Thank you.
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Review from Ryan D (Grandson of Resident) published on 21 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother moved into Mavisbank in 2017 and she has lived there happily. She has a great rapport with staff and fellow residents. Staff are very attentive to my grandmother’s needs and any clinical issues/concerns are always picked up on and acted upon very quickly. Staff at Mavisbank ensure that
my grandmother receives a high standard of personal care even though at times she can be reluctant, staff ensure she is well presented and kept to the high standard, a smart lady she always has been. Pre-Covid Mavisbank had a wide range of activities in-house and also various bus trips that my grandmother enjoyed going on. Communication is efficient, we receive regular updates on my grandmother and indoor visiting now is great! The home superficially is tired however, the care and staff are above and beyond what we could’ve hoped for. There is a real family and welcoming feel at Mavisbank. Thanks again to everyone involved.
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Review from Samuel M (Husband of Resident) assisted by family/friend published on 10 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff for their professional care to my wife at Mavisbank. It has been difficult times, but all staff deserve credit as they show love and support, not only to my wife but to myself in these difficult times of COVID. All staff are forever going above and beyond to keep
the communication going with me and my family which we appreciate very much. My daughter is forever recommending family and friends to Mavisbank as we are confident in their care of my wife. Huge thanks.
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Review from Mary W (Daughter of Resident) published on 4 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has deteriorated over a number of weeks then quite rapidly so. The greatest resource at Mavisbank is the staff team, high standard of care offered to my mum. The building is tied and in need of a refurbishment, however, aesthetic has no bearing on compassionate care and should not be a factor
in choosing whether to place a loved one in Mavisbank. The nursing staff have considerable expertise in palliative care, always sensitive to the needs of residents and their families. We will forever be indebted for the excellent care Mum received. Quite simply, thank you.
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Review from Pauline D (Daughter-in-law of Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum joined the home October 20 during lockdown. As you can imagine this was an extremely difficult time for us and especially for her. We received complete compassion from all members of staff and felt very comfortable with the care Mum was receiving. We got constant updates on her progress and at her
window visits could see she was being well looked after. Now we are allowed 1 visit a week to get into the home to see her, it is wonderful to see how the staff react with her and her Alzheimer's condition.
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Current Review Score: 9.8 (9.830)

Overview of Review Score

The Review Score of 9.8 (9.830) out of 10 for Mavisbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for Mavisbank Care Home is calculated as follows: ( (333 Excellents x 5) + (54 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 393 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mavisbank Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 9 Dec 2024
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Kate

Kate Cairns

Job Title: Care Home Manager

What does ‘kindness’ mean to you?


“For me, kind care is being genuinely compassionate to every person, really caring about making their life as happy and fulfilled as possible.”


As a dedicated healthcare professional, Kate has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at HC-One for many years, Kate closely shares the company’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Kate remarked:


“I am a people person, there’s nothing better for me than building good relationships with my Colleagues, our Residents, their loved ones and external professionals.”


In her spare time, Kate enjoys like to wind down with a good book and spending quality time with her friends and family, especially going on holiday.


If you would like to find out more about Mavisbank, Kate would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mavisbank Care Home to verify any information. View our terms and conditions. Mavisbank Care Home has an Enhanced Service - more info.