Mavisbank Care Home

Staff keep us informed when he is unwell and what treatment he is having. Very happy with his care.

As I live in France and am 75, I can only visit occasionally but will keep in touch by telephone.

The new manager goes out of her way to provide whatever my mum needs. The staff are brilliant and the care home is spotless. Mum has been there since Many and settled very quickly. I would totally recommend the home.

Very attentive manager. Good communication. Excellent virus management. Nice approach with clients. Overall, very good.

Had an introduction with the new manager. Very impressed with the attitude and professional approach to residents' needs and welfare.

My mum gets on great with the staff. Staff are very friendly and easy to get on with.

In the last few weeks, I have noticed a vast difference in care given to all residents. My mother has settled well and the chair provided to her has helped her a great deal. Staff are so nice to her and always greet us nicely.

I am delighted my husband is in Mavisbank. The staff go above and beyond with care. They are very helpful in answering any questions you need to be answered. My husband has settled well. I could not ask for a better place for my husband to be in. The staff are all great with him. I would recommend Mavisbank 100% to anyone looking for care for their loved ones.

My mother has been a resident in Mavisbank Care Home for 2 years now. My mum has dementia. The staff are forever going above and beyond. The manager is forever assisting our family needs as my dad visits there and has health issues too and they always assist to make sure his safety is ok while visiting our mum. Delighted with well being as activities are great and my mum is very content. Well done to all staff for their hard work and going above and beyond.

I feel my auntie is very well cared for in Mavisbank. I had an enormous amount of guilt putting my auntie into a care home. However, she has settled and enjoys all the company. She is very sociable and has lots of interaction with staff and residents. I would even go as far as saying that she is loved by Mavisbank. Her spirits have been lifted by the doll therapy, and having someone to look after is giving her a purpose. Thank you.

My grandmother moved into Mavisbank in 2017 and she has lived there happily. She has a great rapport with staff and fellow residents. Staff are very attentive to my grandmother’s needs and any clinical issues/concerns are always picked up on and acted upon very quickly. Staff at Mavisbank ensure that my grandmother receives a high standard of personal care even though at times she can be reluctant, staff ensure she is well presented and kept to the high standard, a smart lady she always has been. Pre-Covid Mavisbank had a wide range of activities in-house and also various bus trips that my grandmother enjoyed going on. Communication is efficient, we receive regular updates on my grandmother and indoor visiting now is great! The home superficially is tired however, the care and staff are above and beyond what we could’ve hoped for. There is a real family and welcoming feel at Mavisbank. Thanks again to everyone involved.

I would like to thank all the staff for their professional care to my wife at Mavisbank. It has been difficult times, but all staff deserve credit as they show love and support, not only to my wife but to myself in these difficult times of COVID. All staff are forever going above and beyond to keep the communication going with me and my family which we appreciate very much. My daughter is forever recommending family and friends to Mavisbank as we are confident in their care of my wife. Huge thanks.

My mum has deteriorated over a number of weeks then quite rapidly so. The greatest resource at Mavisbank is the staff team, high standard of care offered to my mum. The building is tied and in need of a refurbishment, however, aesthetic has no bearing on compassionate care and should not be a factor in choosing whether to place a loved one in Mavisbank. The nursing staff have considerable expertise in palliative care, always sensitive to the needs of residents and their families. We will forever be indebted for the excellent care Mum received. Quite simply, thank you.

Mum joined the home October 20 during lockdown. As you can imagine this was an extremely difficult time for us and especially for her. We received complete compassion from all members of staff and felt very comfortable with the care Mum was receiving. We got constant updates on her progress and at her window visits could see she was being well looked after. Now we are allowed 1 visit a week to get into the home to see her, it is wonderful to see how the staff react with her and her Alzheimer's condition.

Very caring staff. Regular kindness shown throughout all departments. Very receptive to needs and appropriate action applied.

Both parents are in Mavis Bank. They are very content and happy here, very welcoming. Staff are excellent, very kind and thoughtful.

Varied activities. Both have a good relationship with all staff and their anxieties and confusion alleviated. They are both safe.

My mum is in this care home and I am very happy and can sleep at night. I thank them all.

A lot better than the one I was in, nothing to do, no-one to speak to only the staff, I'm a lot happier and content here. The other care home I was in was depressing me, and I'm closer to my family now, staff are amazing here.

Mavis Bank has a very homely feel and I am always welcomed during every visit in a very kind and friendly manner. The staff are very kind and caring and my relative is well cared for and very content at Mavis Bank. There are always lots of varied activities on daily. I would highly recommend Mavis Bank care centre.

My wife, whose disposition has changed is hardly very well and praises the care she receives. I appreciate the change is handled well. Healthwise, I think she is looked after well, though her swollen stomach is a worry.