Castle View Care Home

My brother was moved here after his previous care home decided they could not care for him. The staff here have been exceptional at all times. Really welcoming on his arrival day and made the move-in really easy which helped both my brother and us. My brother can at times be challenging to deal with but the staff work out his "triggers" and do everything to remove them so my brother doesn't get stressed. Really pleased with the care shown to date.

I can't really comment on the activities as my husband does not want to participate. But I do know that there are a lot of planned outings etc. for those who do wish to take part.

You have my heartfelt thanks.

Throughout his stay, the staff have been absolutely amazing. And over the last few days and especially today, the compassion, professionalism and empathy were outstanding and we cannot thank them enough.

Excellent service from the staff at Castle View Care Home. I am continually kept up to date on all matters relating to my dad by the nursing staff and receive both a responsive and flexible service from the visits team - who go above and beyond to accommodate desired visit times.

My only request is that visits be made available on Mondays and Fridays. I do appreciate there are set routines within the home that are undertaken on these days, however, as a visitor, it would give me additional flexibility.

My brother has settled well here. Staff all lovely and very caring, not just a job it is their second family. The food looks all delicious with lovely home bakes, can't wait until we allowed to sample some.

Care home staff are very friendly and helpful both with patients and visitors.

Any time I visit, the staff are very friendly and efficient. My dad is happy with his care anytime I ask him.

My relative seems happy and content which makes us happy. He has moved rooms which has made a huge difference to his mental health.

My husband seems to be very settled in his surroundings and has been very calm which is a relief to me. If I raise concern i.e. I thought my husband's foot was swollen, the doctor was out the next morning and I got a phone call to tell me what was going on.

A very safe and caring environment, my mother is very happy here and the staff are excellent.

The overall standard of care was good. The staff appeared caring and attentive. Before lockdown I thought the activities were good (concerts and parties etc) - I don't know after lockdown arrived. The staff were good at keeping me informed about my mums health and well-being. Her bathroom could do with an upgrade, but apart from that standard of her room was good.

Recently had an issue involving a battery-operated air purifier, which was discussed with staff who said they would look into it. I spoke with the area manager also who said she would look into it and get back to my husband (he was the one who spoke to her). No feedback at all. He made his own enquiries and drew negatives from all concerned. Even a courtesy call from the area manager would have been appreciated - even if the results were unfavourable.

As a family, we can't fault the care that our mum has received, and the dedication and support from the staff are excellent. We appreciate how difficult and stressful the last year has been for everyone, but feel that there could have been a bit more communication to provide updates on our mum's condition. (A brief 2-minute conversation would have been sufficient).

Re the ratings I have left three unrated because I have had no contact with home management, food or activities during March.

My husband has received excellent care and attention, and I am happy in the knowledge that he is being well looked after. I also know I can call and telephone at any time to speak to someone if I have any concerns, and I will be listened to. The staff are lovely and are very caring people who do a difficult job.

My aunt is very happy, well looked after and has nothing but praise for the staff. Staff are extremely helpful with all the new procedures that are in place, and I can't fault any for the care they have shown me and my aunt.

I am very happy at the way my dad has settled in and how he communicates with the staff and residents. During visits, my dad is always very happy and content. Staff are always very helpful, and nothing seems to be a bother to them.

Always treated with respect and informed of my relative's welfare.

The care home is all you could hope for, not pleasant places, but the staff make it as welcoming as possible, and my father is well looked after.