Castle View Care Home

200 Castlegreen Street, Glasgow Road, Dumbarton G82 1JU

Castle View Care Home, Dumbarton, Dunbartonshire
Castle View Care Home, Dumbarton, Dunbartonshire
Castle View Care Home, Dumbarton, Dunbartonshire

Located within a quiet residential area of Dumbarton, Castle View Care Home is a purpose built 60 bedded facility offering Dementia and Nursing care and care to young people with physical disabilities.

At Castle View Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

Chefs at Castle View pride themselves in knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Margaret Wilson (Home Manager)

Local Authority / Social Services: West Dunbartonshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Schizophrenia

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Castle View Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Bed Vacancies

posted 06 Feb 2017

Please contact us for information regarding our bed availability

Reviews

9.1 Castle View Care Home has a Review Score of 9.1 (9.144)

The Review Score of 9.1 (maximum of 10) for Castle View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Castle View Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.561 for Castle View Care Home is calculated as follows: ( (63 Excellents x 5) + (41 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 107 Ratings = 4.561

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.583 Points relating to the number of positive Reviews for Castle View Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 7 Reviews ÷ 12 Target = 0.583

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Castle View Care Home?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Castle View Care Home

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    3
  • Wife of Resident/Service User
    2
  • Friend of Resident/Service User
    1

I come and visit my friend from church and she appears very happy and well cared for, the staff are very warm and welcoming.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Unless there was a real emergency I would not think of using any other care home than Castle View Care Home. The standard of care is high and my husband benefits from the fact that the staff all know him well and are always pleased to see him. He seems to settle quickly. The more often he goes the more familiar he comes with the routine.
The house itself is warm, bright and cheerful with a high standard of cleanliness and security.
The staff are kind and helpful and seem prepared to go the extra mile. I am impressed by a feeling of welcome when I visit.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have been made to feel at home since moving in.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother was a resident of Castle View Care Home for just under 11 years. She was cared for and looked after very well by all the staff, allowing her dignity and giving her personal attention. From getting her daily paper, her hair done, providing her with activities to enjoy - singing, bingo and arts & crafts, to making sure she had the right spoon for her soup, this was all done for her. My mum felt Castle View was her home - as did I and my family who were always made to feel very welcome and always kept informed of her health. Mum's life was made as enjoyable and fulfilling as possible, she was shown love, care, respect and support, for which I am indebted to the staff of Castle View for.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff are wonderful and take me shopping and look after me.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband has only been here 3 weeks so I feel I am not in a position to give a full picture. To date we have been happy with how things are going. The staff have been most helpful.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mother became a resident after two failed attempts in other care homes. She was a resident in the dementia unit from June 2015 until she passed away in March 2016. I could not begin to express how much gratitude my sister and myself have for this unit. They gave my mother the very best quality of life she could have in her time there. They were especially helpful kind and compassionate to all of the family especially mum. I hope if ever this awful disease strikes me I am fortunate enough to find such a home from home. Thank God for places like this.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have had a stressful year with mum settling in various nursing homes. We have found the management and staff very helpful in trying to settle mum into the home. Room is always clean and bedding always changed. Mum always smartly dressed. It would be nice if we could have an area available to make cups of tea freely for mum and family therefore not constantly asking staff.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

HC-One, Careline Team at Castle View Care Home responded to this review on 14 Dec 2015:

Several years ago there was a room in reception that had tea and coffee making facilities. Over time it was agreed that it would be more homely to have these facilities in the Residents bedrooms where appropriate, as this was more homely and families could sit in privacy with their Relative. Any Resident can ask for this facility in their own room.

Really happy to be back after hospital.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Castle View Care Home

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Awards / Recognitions

February 2016

September 2013

Job Vacancies

Staff Profiles

Margaret

Margaret Wilson

Job Title: Home Manager

Joined: 2014

Description:

As a Registered Nurse, Margaret has gained over 35 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Margaret joined Castle View as she shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Castle View.

When asked what she enjoys most about her role, Margaret remarked: “I just love seeing my Residents with a smile on their face.”

Away from work, Margaret enjoys walking and watching football and rugby.

If you would like to find out more information about Castle View, Margaret has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Castle View Care Home