Castle View Care Home

200 Castlegreen Street, Glasgow Road, Dumbarton G82 1JU

Castle View Care Home, Dumbarton, Dunbartonshire
Castle View Care Home, Dumbarton, Dunbartonshire
Castle View Care Home, Dumbarton, Dunbartonshire

Located within a quiet residential area of Dumbarton, Castle View Care Home is a purpose built 60 bedded facility offering Dementia and Nursing care and care to young people with physical disabilities.

At Castle View Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

Chefs at Castle View pride themselves in knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Margaret Wilson (Home Manager)

Local Authority / Social Services: West Dunbartonshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Schizophrenia

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Castle View Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Bed Vacancies

posted 17 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.6 Castle View Care Home has a Review Score of 9.6 (9.550)

The Review Score of 9.6 (maximum of 10) for Castle View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Castle View Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 21 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.55 for Castle View Care Home is calculated as follows: ( (216 Excellents x 5) + (84 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 322 Ratings = 4.55

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Castle View Care Home is based on 21 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 21 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    20
  • Good
    6
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Castle View Care Home?

  • Extremely LIKELY
    25
  • Likely
    0
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Castle View Care Home

  • Daughter of Resident/Service User
    8
  • Wife of Resident/Service User
    7
  • Resident / Service User
    6
  • Friend of Resident/Service User
    4
  • Husband of Resident/Service User
    1
  • more

Just a wee thank you to you all who took good care of my husband when he was with you.
Hopefully, he will get back soon.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As I have only been here three and a half weeks I am still trying to come to terms with the system. I am finding this quite difficult but feel that I will come to terms with it given more time.
I come into the home mainly for all night security this I am very happy with.

How likely would you be to recommend Castle View Care Home? Don't know

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

My old friend's wife is a resident at Castle View. I popped in to see her and she may not have remembered me, but I could see how well she was cared for. The staff were so kind and helpful. Even the manager took time out to speak to us and was very informative. I could see she knew the lady and cared.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are considerate and caring and helpful at all times. Always patient and understanding with the residents.

Residents are well looked after, always clean, tidy, properly washed and dressed each day; personal care is excellent.

A nurse is always on duty. The nurse and staff are approachable and ready to answer any questions or address any concerns in a positive manner.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Great place, staff are lovely, friendly and very attentive to my dad.
They are always checking on him to make sure he's okay. As he's always eating they'll pop in and give him a sweetie.
Can't praise the staff enough, they do a brilliant job.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the staff very happy and kind to my husband and good with us. He is well cared for and the home is clean and nice to come into.
I would recommend it to anyone who asked.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A big thank you for looking after me so well when I was in for respite. I did enjoy my week and all the carers were so nice thank you.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit weekly and drop off treats to the residents and staff. They are always appreciative and make me welcome.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely home, friendly staff. Husband very pleased. Felt safe to leave my husband there. Room very nice. Would recommend to friends if they need to come.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I found that the care and attention given to my husband was very caring and dignified and also the personal approach was very good, leaving him with his dignity. He was well cared for and his personal needs well cared for.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My dad has been a resident of Castle View Care Home since 2013. I'm extremely happy with the care that my dad receives. The home has a homely atmosphere and has always made to feel welcome.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend/old neighbour has been here nearly 2 years. She is well looked after, the staff take her shopping to buy clothes as she has no family.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was in this home for almost a year. He was not the easiest of residents to deal with due to the nature of his illness - vascular dementia. The staff embraced my father and took the time to get to know him and care for him during his stay. Sometimes he had more smiles and chat for the carers than he had for us his family.
The staff are very caring and always listened to any requests we had for my father - but at the same time treated my father with dignity and respect at all times. It was truely like a home from home for him.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

An excellent care home with very caring and attentive staff. The place is always clean and fresh. The staff go out of their way to help with any requests.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has settled very well in the unit. He is very well looked after by the staff. I find the staff very good and have no worries about him.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been in Castle View since June 2016. The cleanliness standards are good. The staff are really good although on occasions under pressure. Any problems or concerns are quickly addressed. What we've seen of foods looks very appetising, but as my husband is P.E.G fed we are unable to comment. Activities could be better but this is due to one of the co-ordinators being off sick, this, I believe will be remedied soon. Overall we are pleased with Castle View and the kindness and compassion shown by all the staff.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

We chose Castle View Care Home for mum, over a few other care homes in the area, where she had spent periods of respite care. We as a family are extremely pleased with all aspects of care at Castle View. The staff are exceptionally kind, competent and willing to listen.
They go the extra mile. We are always made to feel very welcome and they always stress that it is mum's home and we must come and go as we please. It is never easy putting your elderly parent into care but in Castle View, we are reassured that she is in the best of hands.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is dirty, residents sit or walk around in dirty or sometimes no clothes. Zero activities staff hard to find 98% of the time. No dieticians, why? Lead staff give up on residents as the end of life approaches. 1 member of staff in particular, at 74 should not be there, very depressing and speaks inappropriately. Upsetting family/friends on several occasions. There is no dignity for residents and the word care should be removed. Management is approachable and promise change, still waiting! Something on the floor we left deliberately to see how long it would take to remove, still there after 3 weeks! Unacceptable! Dust on the bed which we requested be cleaned, still there after 12 days. We should not have to clean on visits. Clothes often dirty and torn, mum sitting with breakfast over her at lunchtime. If it were not detrimental to mums health she would be moved to another facility. We are one very unhappy unsatisfied and angry family.

How likely would you be to recommend Castle View Care Home? Extremely Unlikely

Average Rating: 

 1.7 out of 5

Overall Standard: Very Poor

Facilities: Very Poor

Care / Support: Poor

Cleanliness: Very Poor

Treated with Dignity: Very Poor

Food & Drink: Satisfactory

Staff: Poor

Activities: Very Poor

Management: Poor

Safety / Security: Good

Rooms: Very Poor

Value for Money: Very Poor

HC-One, Careline Team at Castle View Care Home responded to this review on 14 Mar 2017:

At HC – One we strive to provide a high standard of care for Residents and value any feedback to help us improve the service. Unfortunately on this occasion we have failed to achieve the standard expected and have put measures in place to ensure this does not occur again. Staff undergo a comprehensive programme of training covering all aspects of their job role and the effectiveness of this is reviewed during our supervision process.

I come and visit my friend from church and she appears very happy and well cared for, the staff are very warm and welcoming.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Unless there was a real emergency I would not think of using any other care home than Castle View Care Home. The standard of care is high and my husband benefits from the fact that the staff all know him well and are always pleased to see him. He seems to settle quickly. The more often he goes the more familiar he comes with the routine.
The house itself is warm, bright and cheerful with a high standard of cleanliness and security.
The staff are kind and helpful and seem prepared to go the extra mile. I am impressed by a feeling of welcome when I visit.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have been made to feel at home since moving in.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother was a resident of Castle View Care Home for just under 11 years. She was cared for and looked after very well by all the staff, allowing her dignity and giving her personal attention. From getting her daily paper, her hair done, providing her with activities to enjoy - singing, bingo and arts & crafts, to making sure she had the right spoon for her soup, this was all done for her. My mum felt Castle View was her home - as did I and my family who were always made to feel very welcome and always kept informed of her health. Mum's life was made as enjoyable and fulfilling as possible, she was shown love, care, respect and support, for which I am indebted to the staff of Castle View for.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff are wonderful and take me shopping and look after me.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband has only been here 3 weeks so I feel I am not in a position to give a full picture. To date we have been happy with how things are going. The staff have been most helpful.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mother became a resident after two failed attempts in other care homes. She was a resident in the dementia unit from June 2015 until she passed away in March 2016. I could not begin to express how much gratitude my sister and myself have for this unit. They gave my mother the very best quality of life she could have in her time there. They were especially helpful kind and compassionate to all of the family especially mum. I hope if ever this awful disease strikes me I am fortunate enough to find such a home from home. Thank God for places like this.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have had a stressful year with mum settling in various nursing homes. We have found the management and staff very helpful in trying to settle mum into the home. Room is always clean and bedding always changed. Mum always smartly dressed. It would be nice if we could have an area available to make cups of tea freely for mum and family therefore not constantly asking staff.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

HC-One, Careline Team at Castle View Care Home responded to this review on 14 Dec 2015:

Several years ago there was a room in reception that had tea and coffee making facilities. Over time it was agreed that it would be more homely to have these facilities in the Residents bedrooms where appropriate, as this was more homely and families could sit in privacy with their Relative. Any Resident can ask for this facility in their own room.

Really happy to be back after hospital.

How likely would you be to recommend Castle View Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

September 2013

Job Vacancies

Staff Profiles

Margaret

Margaret Wilson

Job Title: Home Manager

Joined: 2014

Description:

As a Registered Nurse, Margaret has gained over 35 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Margaret joined Castle View as she shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Castle View.

When asked what she enjoys most about her role, Margaret remarked: “I just love seeing my Residents with a smile on their face.”

Away from work, Margaret enjoys walking and watching football and rugby.

If you would like to find out more information about Castle View, Margaret has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Castle View Care Home