Hill View Care Home

36 Singer Road, Clydebank G81 4SB

Hill View's expert care provision includes nursing, palliative, respite and convalescence care, with professionals also experienced in the varied challenges of dementia, Huntington's and Parkinson's.

A purpose-built facility, Hill View consists of five separate houses, all of which are tailored to the care of residents, their health and security, and their daily lifestyles. Bedrooms provide comfortable accommodation with attractive furnishings and decor and can be personalised to suit.

Special diets and preferences are incorporated into the food menu, with mealtimes treated as an important part of the day and good nutrition championed, as throughout all Bupa homes.

Many group activities delight residents such as quizzes, bingo and film shows, as well as visiting entertainers and reminiscence sessions.

Group: Advinia Healthcare Ltd

Person in charge: Corinne Reid (General Manager)

Local Authority / Social Services: West Dunbartonshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 150 Service Users

Registered Care Categories*: Dementia

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Single Rooms: 150

Rooms with ensuite WC: 150

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Hill View Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 8.6 (maximum of 10) for Hill View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Hill View Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.238 for Hill View Care Home is calculated as follows: ( (102 Excellents x 5) + (106 Goods x 4) + (37 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 248 Ratings = 4.238

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.4 Points relating to the number of positive Reviews for Hill View Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 30 positive Reviews (150 registered maximum number of service users ÷ 5). 12 Reviews ÷ 30 Target = 0.400

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.6 Hill View Care Home has a Review Score of 8.6 (8.638) from 21 Reviews


Average Ratings

  • Excellent
    7
  • Good
    12
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hill View Care Home?

  • Extremely LIKELY
    13
  • Likely
    8
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hill View Care Home

  • Daughter of Resident/Service User
    8
  • Resident / Service User
    4
  • Niece of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

The review was informative and professionally conducted. Information was readily available and it was apparent that they knew my Mum very well. All aspects of her care was discussed and we were more than happy with the service provided.

How likely would you be to recommend Hill View Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

I just feel the residents could be stimulated more. They are just sat in front of a television or left to their own devices. I think their minds should be kept active. Overall everything else is good.

How likely would you be to recommend Hill View Care Home? Likely

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Average Rating:   4 out of 5

Since my mother entered Hill View in November 2017, there has been a better understanding of her care needs and staff respond accordingly. Staff are aware of things that upset Mum and take care to avoid situations. The home has a relaxed atmosphere. Staff are supportive of the family and are sympathetic to our difficult situation.

How likely would you be to recommend Hill View Care Home? Extremely Likely

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Average Rating:   3.6 out of 5

I just feel the residents could be stimulated more to keep their minds more active as they seem to be just sitting doing nothing. It is so sad, but everything else is good.

How likely would you be to recommend Hill View Care Home? Likely

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Average Rating:   4.2 out of 5

My mum is well cared for and as a family, we are happy with the care and support provided by all staff.
During a period of illness, my mum was very well looked after.
I believe in the current climate she received better care than in hospital.

How likely would you be to recommend Hill View Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Jayne Duck, Customer services administrator at Hill View Care Home responded to this review on 18 Jan 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Nice friendly atmosphere.
Friendly and efficient staff.
Lack of entertainment/events.

How likely would you be to recommend Hill View Care Home? Likely

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Average Rating:   4.2 out of 5

Jayne Duck, Customer services administrator at Hill View Care Home responded to this review on 18 Jan 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Pleased with the overall care my mother receives. Staff are very welcoming and caring to both residents and relatives.
Nothing is a problem to them. Although there are activities, sometimes I feel there could be more to challenge the residents.
Overall, the standards are good and the effort made to make the residents feel at home is much appreciated.

How likely would you be to recommend Hill View Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Jayne Duck, Customer Services Administrator at Hill View Care Home responded to this review on 18 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

When visiting, our friend always appears to be clean and tidy. The room also appears to be clean and tidy and of a good standard.
Staff always in attendance.

How likely would you be to recommend Hill View Care Home? Likely

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Average Rating:   3.2 out of 5

Jayne Duck, Customer Services Administator at Hill View Care Home responded to this review on 10 Jul 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Having been here for 6 months, my mother has settled in well with the continued help of the staff, who are very interested and caring in their work.

How likely would you be to recommend Hill View Care Home? Extremely Likely

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Average Rating:   4 out of 5

Jayne Duck, Customer Services Administrator at Hill View Care Home responded to this review on 13 Jun 2017:

Thank you for your review. it is good to know that your Mum has settled in well and been well cared for so that you can have some peace of mind.

The staff are a very professional and welcoming bunch. My mother has settled in very well and often mentions how good the staff are to her. She has been looked after to the highest of standards. She is eating well now as the meats are of an excellent standard. Nothing is too much trouble for the staff and they keep the family up to date of how things are progressing. My mother was a very independent person before she had her stroke. The staff has helped her deal with this very well!

How likely would you be to recommend Hill View Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Jayne Duck, Customer services administator at Hill View Care Home responded to this review on 12 Jun 2017:

Thank you for your review. I'm so glad to hear that your mum has settled in so well and that you can have peace of mind knowing that she is being looked after.

Patients are well taken care of. Carers are very attentive and helpful.

How likely would you be to recommend Hill View Care Home? Likely

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Average Rating:   3.8 out of 5

Simone Berkeley, Customer Service Advisor at Hill View Care Home responded to this review on 01 Jun 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

My husband is just in a week so I don't know much yet about the home. From what we have seen it is very good.

How likely would you be to recommend Hill View Care Home? Likely

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Average Rating:   4 out of 5

Simone Berkeley, Customer Service Advisor at Hill View Care Home responded to this review on 25 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear that home is good so far hopefully over time you will get to know the home and staff more. We will share your comments with the home’s manager.

The Bupa Customer Care Team.

I am happy with my wife's care at Hill View.

How likely would you be to recommend Hill View Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Simone Berkeley, Customer Service Advisor at Hill View Care Home responded to this review on 18 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear you are happy with the care being provided for your wife, we appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

I visit this home 3 times a week and as far as I'm concerned it's kept very clean and the residents are very well looked after. The staff are very helpful, I put my name down for the future.

How likely would you be to recommend Hill View Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jamie, National Development Manager at Hill View Care Home responded to this review on 30 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

My mum has been in Hill View Care Home for 3 years. Standard of care is quite good. I visit often (every day) and sometimes I have to raise issues. These are always addressed to my satisfaction. The care home could be better - staff (most) work hard to care for the residents but there are a few who need better supervision and training.

How likely would you be to recommend Hill View Care Home? Likely

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Average Rating:   3.4 out of 5

Emily Wilson, Customer Service Administrator at Hill View Care Home responded to this review on 04 Apr 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

My experience I find the home to be good and clean. Staff very good. The meals I think can be too fancy.

How likely would you be to recommend Hill View Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Emily Wilson, Customer Service Administrator at Hill View Care Home responded to this review on 05 Apr 2017:

Thank you for your feedback, we really appreciate it. I am so pleased that you are happy with Hill View as a whole and their staff. The Bupa Customer Care Team.

Activities are difficult because of only a few would be able to participate but they pick up with music and songs they know.

How likely would you be to recommend Hill View Care Home? Likely

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Average Rating:   4.1 out of 5

I feel safe and secure in the home. Enjoy going out with activity staff, I am happy and satisfied in the home.

How likely would you be to recommend Hill View Care Home? Extremely Likely

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Average Rating:   4 out of 5

Rose Pickering, Customer Service Administrator at Hill View Care Home responded to this review on 20 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

This is a great home. I am a younger person as a resident and I can see my family all the time. I get out nearly every day. The food is great and the staff are excellent. Full marks!

How likely would you be to recommend Hill View Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rose Pickering, Customer Service Administrator at Hill View Care Home responded to this review on 11 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My experience has been fine, happy in the home. Could do with a little more face to face activity.

How likely would you be to recommend Hill View Care Home? Extremely Likely

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Average Rating:   5 out of 5

Quite happy, a lot of staff interaction, would recommend to others.

How likely would you be to recommend Hill View Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

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