Hill View Care Home

36 Singer Road, Clydebank G81 4SB
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8.6 69 Reviews
  • Hill View Care Home, Clydebank
Hill View's expert care provision includes nursing, palliative, respite and convalescence care, with professionals also experienced in the varied challenges of dementia, Huntington's and Parkinson's.

A purpose-built facility, Hill View consists of five separate houses, all of which are tailored to the care of residents, their health and security, and their daily lifestyles. Bedrooms provide comfortable accommodation with attractive furnishings and decor and can be personalised to suit.

Special diets and preferences are incorporated into the food menu, with mealtimes treated as an important part of the day and good nutrition championed, as throughout all Advinia homes.

Many group activities delight residents such as quizzes, bingo and film shows, as well as visiting entertainers and reminiscence sessions.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 150 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1195
  • Self-Funded Nursing Care: from £1395
  • RESPITE Self-Funded Residential Care: from £1295
  • RESPITE Self-Funded Nursing Care: from £1495

Subject to care needs assessment

These prices are only a guideline, please contact Hill View Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Person in charge

  • Kirsty Goldie (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (150)

Hill View Care Home Reviews (69)

8.6

Hill View Care Home has a Review Score of 8.6 (8.629) out of 10, based on 12 reviews in the last 2 years.
Over all time Hill View Care Home has 69 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hill View Care Home
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Total of 69, showing 21-40
Review from Karen S (Daughter of Resident) published on 25 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was in Inanda House within the Home from May 2020 until she passed away. I chose the home during Covid when I was unable to see the home or speak to the staff to get an idea of how well they would take care of my mother. It was awkward to see her on a regular basis because of the Governments
Covid restrictions which I found very difficult. Latterly when she was ill they did not hesitate in calling doctors and allowing me to sit in with her. They kept checking up on her, seeing to her personal care and also looked after me too offering food and drink. I can honestly say that the staff were all lovely and caring, kissing my mum, talking to her and doing all the things a loving family member would do. While I don’t want to end up in a care home I would happily go to Hill View Care Home because I see that they care and you can’t ask for more than that.
Reply from Paul Lawson, Customer Service Manager at Hill View Care Home

Hello Karen. Your kind words mean a lot to us all and we will pass on the comments to the team. It's pleasing to know that you were so impressed by Hill View and particularly by our staff. On behalf of us all we are sorry for loss and send our best wishes to you and your family.

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Review from Lynn M (Daughter of Resident) published on 25 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
As my mother's physical and mental condition (dementia) deteriorated, the decision was taken to place her in a care home. I selected at Hill View Care Home as this was based on recommendations from friends; it was a good choice.
Unfortunately, my mother recently passed away after only being there
for 6 months but during her time there at Inanda House she was extremely well looked after and was always clean and tidy each time I visited. The staff were warm and caring and showed great affection towards her.
Latterly as she became very poorly, each of the staff ensured that her final days were restful, free of pain and enabled her to pass with the dignity and respect that a very special and much-loved Mother and Grandmother deserved.
Thank you to all concerned.
Reply from Paul Lawson, Customer Service Manager at Hill View Care Home

Hello Lynn. Thank you for your review and our deepest condolences for your recent loss. It is reassuring to know that you were happy with your mum's care at Hill View and we appreciate your kind comments which we will pass on to the team.

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Review from E K (Daughter of Resident) published on 25 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum will be in Ravenswood 5 years next month and to be honest, she wouldn't be around today if she had been left at home a while after Dad died. I was shocked like many to have to look for a care home, just those 2 words filled me with dread. I found the best and because of the staff and their care.
I know for a fact they keep her going. Nothing is too much for them. They go above and beyond for her and my mum can be very difficult and demanding. During last years covid lock down I was terrified for her as she is very frail, but I should've known better. Everyone took so much care during that horrific time, my mind was put at ease. I can never thank or repay the care. Also a health issue with my mum which affects her every so often is noticed in seconds by the change in her behavour and dealt with instantly. So many things I can't put in review, but for me to have peace of mind with all they do for her, even when her demands are over the top. Thank you, Hill View Care Home. Angels on earth.
Reply from Paul Lawson, Customer Service Manager at Hill View Care Home

Thank-you for taking the time to leave us a review and for your lovely comments which mean so much to us all. We are delighted that you are so pleased with the care your mum is receiving at Hill View. Best wishes.

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Review from Roberta M (Daughter of Resident) published on 25 November 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother felt she needed 24:hour care as afraid of falling at home. She was in here for five nights but had a fall as alarm mat under bed, broke her hip, and didn’t make it through the operation. She was left without underwear. Breakfast served at 11am. On asking how Mum was settling in, I was told
by the nurse she goes to the toilet a lot, obviously highlighting Mum was a hindrance to her. If she had been in here after the isolation period, I would have her removed immediately.
Reply from Kirsty Goldie, Home Manager at Hill View Care Home

Hello Roberta. It is with heartfelt saddness and regret that your mum passed away in the hospital as a result of requiring surgery. The areas you have raised in your review have been fully investigated by the home and the Care Inspectorate to which you have received a response. At no time would your mum have been a hindrance to the staff within Hill View as they are extremely dedicated to the work they do. We are saddened that things did not turn out as expected, we do prioritise the resident experience and will take forward lessons learned. Best wishes.

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Review from Doug H (Cousin of Resident) published on 22 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent service which cares extremely well for my very frail relative who has advanced vascular dementia.
Communication with the management team and care staff group is excellent and they demonstrate high levels of care and commitment to the people in their care.
Reply from Paul Lawson, Customer Service Manager at Hill View Care Home

Hi Doug. Thank-you very much for your review and it is great to hear that you are so happy with the service provided by Hill View.

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Review from Margaret C (Daughter of Resident) published on 13 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have just recently placed my dad in Hill View Clydebank.
The staff looking after my dad have been very professional, kind and compassionate towards my dad.
My family are so pleased with the care my dad has been given.
I would also like to thank the manager and all her staff for the help and assistance
given to the family in placing my dad into Hill View.
The transition was made easier by the help and dedication from staff. Thank you.
Reply from Paul Lawson, Customer Service Manager at Hill View Care Home

Dear Margaret, thank you very much for your review and we are delighted to hear that you are so pleased with the care your dad has received since he recently moved into Hill View. We will pass on your kind words to the manager and the team. Thank you again for your recommendation which is much appreciated.

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Review from Linda C (Daughter of Resident) published on 8 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum and dad moved in over 3 years ago! Sadly mum passed away in 2019 but dad still gets great care, attention, respect and empathy - he is so well looked after! The staff are all brilliant and dedicated, each and everyone deserves a medal! Could not recommend Hillview enough!
Reply from Paul Lawson, Customer Service Manager at Hill View Care Home

Hello Linda and thank you very much for your review. We hope you and the family are all well and we look forward to seeing you when you visit your dad. It's great that he is doing so well and we really appreciate your recommendation and kind comments. Best wishes.

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Review from Janette B (Friend of Resident) published on 9 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care. Staff are always willing to help, even on telephone calls. She seems content and this makes it easier to accept her condition. Visits are friendly - always a sense of humour. No complaints.
Reply from Paul Lawson, Customer Service Manager at Hill View Care Home

Hi Janette. We appreciate your kind words and it is fantastic to hear that your friend is so content at Hill View and that the staff are being so helpful. On behalf of us all, thank you and best wishes.

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Review from Robert H (Son of Resident) published on 5 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been a resident at Hill View for 2 and a half years and is very happy, settled and secure here. She praises the staff very highly and is satisfied with her room.
Reply from Paul Lawson, Customer Service Manager Ghill at Hill View Care Home

Dear Robert, thank you very much for your review and your kind comments. We are delighted that mum is so happy at Hill View and on behalf of all the staff we are very thankful indeed for her high praise.

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Review from Louise A (Daughter of Resident) published on 7 July 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
Not very good at keeping in touch and keeping us updated on things. Not heard a thing, the last phone call was in February. We still have window visits as there are four of us and we don’t have time to come for a test and wait half an hour for results.
Reply from Paul Lawson, Customer Service Manager at Hill View Care Home

Thank you for your review and we are obviously very disappointed that we have not met your expectations. Unfortunately, as you are not the first point of contact it is difficult for our team to communicate with you, especially as you feel unable to wait for an LFT test result to allow you inside the home. We would really recommend that you reconsider an internal visit as it will give you access to the nurse in charge and the rest of the team who are delivering care inside the home, who would be happy to provide you with any information/updates.

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Review from Suzanne H (Granddaughter of Resident) published on 3 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My granny was a resident in Inanda House for six years. She said they looked after her and she was happy there. She liked the food and activities. I could tell it was a very pleasant place and everyone was friendly and welcoming. Unfortunately, she passed away this month age 101. I cannot thank the
staff enough for looking after her so well.
Reply from Julia Bentley, COO at Hill View Care Home

Thank you for your kind words Suzanne, I am so sorry you lost your granny recently, it is reassuring to hear such positive comments. Our staff have worked extremely hard, over the last 15 months to deliver excellent care and ensure the residents are at the centre of everything we do. I know my colleagues will welcome your kind comments.

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Review from J M (Son of Resident) published on 6 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was here and she loved it. Staff great friendly and helpful. Thank you all.
Reply from Paul Lawson, Customer Service Manager at Hill View Care Home

Thank you very much for your lovely review which we will pass on to the team.

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Review from Raymond C (Son of Resident) published on 16 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Like many people, my sisters and I were very worried when we were told that our mother had to be admitted to a care home. We hear so many stories about homes being dreadful places. Once our mum was settled in the home we soon realised that those stories were untrue. In-fact we often said Mum had a better
life in the home as she could get out often, something which was impossible in her house because of stairs. Mum also soon realised she was fine in the home and was in general quite happy. I say "was" because sadly mum passed away on May 7th 2020. Her time spent in the home was mostly a happy time.
Reply from Paul Lawson, Customer Relations Manager at Hill View Care Home

Hi Raymond. Many thanks for submitting a review. Our sincere condolences go to you and your family for the recent loss of your mother. It is good to hear that her final days were happy ones and that you were pleased with the care delivered by our team. We will pass on your comments to our colleagues who directly cared for your mother who will be delighted to hear your kind words. Thanks again and best wishes to you and the family.

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Review from Francesca D (Daughter-in-law of Resident) published on 16 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since my father-in-law took residence here, he has been expertly looked after by wonderful, caring staff. During the COVID-19 pandemic, the staff went over and above to try their utmost to keep all our loved ones safe and well. My father-in-law tested positive for the virus, but fortunately for him,
his symptoms were mild. I’m sure the extra care he was given by all staff helped him through and he is now negative and doing very well. I really cannot praise the staff enough during the pandemic. They let us phone and FaceTime every day should we wish. Wonderful wonderful staff who deserve so much thanks and praise from us.
Reply from Paul Lawson, Customer Relations Manager at Hill View Care Home

Hello Francesca. Many thanks for submitting a review and for your kind words of praise which we will pass on to the team. It is fantastic to see your father in law is doing so well and good to hear that you have been able to keep in regular contact during the recent period when visits to the Care Home have been restricted. Please do not hesitate to get in touch if we can be of further assistance in any way.

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Review from Nicola C (Daughter of Resident) published on 16 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t thank Uladh House enough for looking after our dad. His main carers are fantastic at keeping us informed and making sure my dad is comfortable. FaceTime calls have been arranged for us all and videos keep us up to date in-between visits. This all makes such a difficult family time that little
bit more bearable.
Reply from Paul Lawson, Customer Relations Manager at Hill View Care Home

Hi Nicola. Thank you so much for your review and we will pass on your comments to the team in Uladh. Great to hear that you have been able to keep in touch with dad during this difficult period and that you have been able to get regular updates on his well being. Thanks again.

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Review from T M (Daughter of Resident) published on 24 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have high praise for the staff looking after my mum, even the cleaners who spend time with my mum. She is always clean, dressed, and appears happy most of the time.
Reply from Paul Lawson, Customer Service Manager at Hill View Care Home

Hi, Thank-you for your the high praise which we will pass on to all the staff at Hill View.

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Review from G S (Daughter of Resident) published on 24 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff and management very friendly, especially activities, she always brings the best out in my mother, very patient and attentive. Gets all residents active and happy. The company should be very proud to have a member of staff that puts the resident needs and capabilities first.
Reply from Paul Lawson, Customer Service Manager Golfhill at Hill View Care Home

Thank-you for taking the time to review Hill View Care Home. We will pass on your kind comments to the staff, especially the activities team. If we can be of assistance in any way please do not hesitate to get in touch.

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Review from A S (Resident) published on 24 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Comfortable and happy.
Reply from Paul Lawson, Customer Service Manager at Hill View Care Home

Thank-you for your review, we are delighted that your loved one is comfortable and happy at Hill View Care Home. If we can be of assistance in any way please do not hesitate to get in touch.

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Review from J L (Brother-in-law of Resident) published on 24 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff helpful and cheerful.
My wife and I are happy with the care and attention her brother receives.
Reply from Paul Lawson, Customer Service Manager Golfhill at Hill View Care Home

Hi, we are very pleased to hear that you and your wife are so happy with her brother's care. We will pass on your kind words to the staff. Please do not hesitate to get in touch if we can be of further assistance.

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Review from H H (Wife of Resident) published on 29 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed with Ulda House, where my husband now lives. The staff are caring and loving to all the residents and very patient with those who need more attention.
They are most welcoming to visitors, and if we have any little worries about small health issues, they are dealt with right
away.
It has been a load of my mind, as I didn't want him to come into a care home until the decision was taken out of my hands.
If it was possible to have a physiotherapist to give them little arm and leg exercises, I think they might benefit from that.
Reply from Emily Hocking, Customer Relations Manager at Hill View Care Home

It is so lovely to hear that your husband has settled and you feel so reassured by the support our team off to him. I will gladly pass on your feedback to our team.

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Current Review Score: 8.6 (8.629)

Overview of Review Score

The Review Score of 8.6 (8.629) out of 10 for Hill View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.262 for Hill View Care Home is calculated as follows: ( (86 Excellents x 5) + (25 Goods x 4) + (15 Satisfactorys x 3) + (11 Poors x 2) + (4 Very Poors x 1) ) ÷ 141 Ratings = 4.262
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.367 Points relating to the number of positive Reviews for Hill View Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 11 Positive Reviews ÷ 30 = 0.367
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Quality grades

Date:
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Kirsty

Kirsty Goldie

Job Title: Home Manager Joined: 2020

"I have been in the care sector for 18 years, both in the NHS and in care homes, and I am a Registered Nurse with an SVQ 4 Management Award.


I've had the great privilege of being at Hill View since October 2020, firstly as a Deputy Manager and then as Home Manager from July 2021.


My goal has always been to make Hill View a home away from home for the residents that live here and we like to make sure that they are involved in everything that we do.


I'm very hands-on and if I'm not in my office you'll probably find me playing dominoes or having a sing-song with the residents."

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