Hill View Care Home

36 Singer Road, Clydebank G81 4SB
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8.6 69 Reviews
  • Hill View Care Home, Clydebank
Hill View's expert care provision includes nursing, palliative, respite and convalescence care, with professionals also experienced in the varied challenges of dementia, Huntington's and Parkinson's.

A purpose-built facility, Hill View consists of five separate houses, all of which are tailored to the care of residents, their health and security, and their daily lifestyles. Bedrooms provide comfortable accommodation with attractive furnishings and decor and can be personalised to suit.

Special diets and preferences are incorporated into the food menu, with mealtimes treated as an important part of the day and good nutrition championed, as throughout all Advinia homes.

Many group activities delight residents such as quizzes, bingo and film shows, as well as visiting entertainers and reminiscence sessions.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 150 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1195
  • Self-Funded Nursing Care: from £1395
  • RESPITE Self-Funded Residential Care: from £1295
  • RESPITE Self-Funded Nursing Care: from £1495

Subject to care needs assessment

These prices are only a guideline, please contact Hill View Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Person in charge

  • Kirsty Goldie (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (150)

Hill View Care Home Reviews (69)

8.6

Hill View Care Home has a Review Score of 8.6 (8.629) out of 10, based on 12 reviews in the last 2 years.
Over all time Hill View Care Home has 69 reviews.

Overall Experience
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Date Published
  • 69
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Reviewer Connection to Hill View Care Home
  • 24
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Total of 69, showing 41-60
Review from P M (Son of Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring and helpful staff.
Toilets in the room should have wash hand basin within the toilet.
Reply from Emily Hocking, Customer Relations Manager at Hill View Care Home

Thank you for taking the time to complete a review, I will pass on your feedback to our team.

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Review from J R (Daughter-in-law of Resident) published on 24 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Delighted with the standard of care offered. Very difficult transition from hospice to care home, but the staff did everything to alleviate the problem.
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Review from M L (Stepdaughter of Resident) published on 24 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father moved to Hill View at the end of August. As a family, we have nothing but praise for the way he has been treated. I have found the staff extremely helpful and always willing to answer any question. I am very impressed with the way the staff treat the residents.
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Review from A G (Resident) published on 24 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like staying here, the staff very caring and friendly and take good care of me.
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Review from Anna L (Sister-in-law of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My Sister in Law has been in the home for over 4 years. She is well looked after and content. Staff are very pleasant and helpful. Sometimes appear thin on the ground. We are generally happy with her care. Sometimes, her nails need to be cut and cleaned. Staff are happy to do this but need to be prompted.
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Review from Hugh C (Son of Resident) published on 10 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the home and staff are great for my mother's welfare.
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Review from Alastair S (Husband of Resident) published on 10 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife receives good care and attention. Staff are always helpful and attentive. The only problem tends to be a mix up of clothes when returned from laundry, even when labelled.
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Review from Donald C (Son of Resident) published on 10 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother and sister are more than pleased with the care our mother receives and staff are great with her and us.
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Review from M C (Niece of Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I just feel the residents could be stimulated more. They are just sat in front of a television or left to their own devices. I think their minds should be kept active. Overall everything else is good.
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Review from Sandra H (Daughter of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The review was informative and professionally conducted. Information was readily available and it was apparent that they knew my Mum very well. All aspects of her care was discussed and we were more than happy with the service provided.
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Review from Fiona G (Daughter of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my mother entered Hill View in November 2017, there has been a better understanding of her care needs and staff respond accordingly. Staff are aware of things that upset Mum and take care to avoid situations. The home has a relaxed atmosphere. Staff are supportive of the family and are sympathetic
to our difficult situation.
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Review from S C (Niece of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I just feel the residents could be stimulated more to keep their minds more active as they seem to be just sitting doing nothing. It is so sad, but everything else is good.
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Review from J M (Daughter of Resident) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is well cared for and as a family, we are happy with the care and support provided by all staff.
During a period of illness, my mum was very well looked after.
I believe in the current climate she received better care than in hospital.
Reply from Jayne Duck, Customer services administrator at Hill View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from D C (Son of Resident) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nice friendly atmosphere.
Friendly and efficient staff.
Lack of entertainment/events.
Reply from Jayne Duck, Customer services administrator at Hill View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Mary N (Daughter of Resident) published on 18 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleased with the overall care my mother receives. Staff are very welcoming and caring to both residents and relatives.
Nothing is a problem to them. Although there are activities, sometimes I feel there could be more to challenge the residents.
Overall, the standards are good and the effort made to
make the residents feel at home is much appreciated.
Reply from Jayne Duck, Customer Services Administrator at Hill View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from R C (Friend of Resident) published on 10 July 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
When visiting, our friend always appears to be clean and tidy. The room also appears to be clean and tidy and of a good standard.
Staff always in attendance.
Reply from Jayne Duck, Customer Services Administator at Hill View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from M D (Daughter of Resident) published on 13 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having been here for 6 months, my mother has settled in well with the continued help of the staff, who are very interested and caring in their work.
Reply from Jayne Duck, Customer Services Administrator at Hill View Care Home

Thank you for your review. it is good to know that your Mum has settled in well and been well cared for so that you can have some peace of mind.

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Review from Morag C (Daughter of Resident) published on 12 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are a very professional and welcoming bunch. My mother has settled in very well and often mentions how good the staff are to her. She has been looked after to the highest of standards. She is eating well now as the meats are of an excellent standard. Nothing is too much trouble for the staff
and they keep the family up to date of how things are progressing. My mother was a very independent person before she had her stroke. The staff has helped her deal with this very well!
Reply from Jayne Duck, Customer services administator at Hill View Care Home

Thank you for your review. I'm so glad to hear that your mum has settled in so well and that you can have peace of mind knowing that she is being looked after.

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Review from Janet G (Wife of Resident) published on 1 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Patients are well taken care of. Carers are very attentive and helpful.
Reply from Simone Berkeley, Customer Service Advisor at Hill View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.

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Review from Frances D (Wife of Resident) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is just in a week so I don't know much yet about the home. From what we have seen it is very good.
Reply from Simone Berkeley, Customer Service Advisor at Hill View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear that home is good so far hopefully over time you will get to know the home and staff more. We will share your comments with the home’s manager.


The Bupa Customer Care Team.

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Current Review Score: 8.6 (8.629)

Overview of Review Score

The Review Score of 8.6 (8.629) out of 10 for Hill View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.262 for Hill View Care Home is calculated as follows: ( (86 Excellents x 5) + (25 Goods x 4) + (15 Satisfactorys x 3) + (11 Poors x 2) + (4 Very Poors x 1) ) ÷ 141 Ratings = 4.262
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.367 Points relating to the number of positive Reviews for Hill View Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 11 Positive Reviews ÷ 30 = 0.367
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Quality grades

Date:
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Kirsty

Kirsty Goldie

Job Title: Home Manager Joined: 2020

"I have been in the care sector for 18 years, both in the NHS and in care homes, and I am a Registered Nurse with an SVQ 4 Management Award.


I've had the great privilege of being at Hill View since October 2020, firstly as a Deputy Manager and then as Home Manager from July 2021.


My goal has always been to make Hill View a home away from home for the residents that live here and we like to make sure that they are involved in everything that we do.


I'm very hands-on and if I'm not in my office you'll probably find me playing dominoes or having a sing-song with the residents."

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