Hill View Care Home

36 Singer Road, Clydebank G81 4SB
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8.6 69 Reviews
  • Hill View Care Home, Clydebank
Hill View's expert care provision includes nursing, palliative, respite and convalescence care, with professionals also experienced in the varied challenges of dementia, Huntington's and Parkinson's.

A purpose-built facility, Hill View consists of five separate houses, all of which are tailored to the care of residents, their health and security, and their daily lifestyles. Bedrooms provide comfortable accommodation with attractive furnishings and decor and can be personalised to suit.

Special diets and preferences are incorporated into the food menu, with mealtimes treated as an important part of the day and good nutrition championed, as throughout all Advinia homes.

Many group activities delight residents such as quizzes, bingo and film shows, as well as visiting entertainers and reminiscence sessions.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 150 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1195
  • Self-Funded Nursing Care: from £1395
  • RESPITE Self-Funded Residential Care: from £1295
  • RESPITE Self-Funded Nursing Care: from £1495

Subject to care needs assessment

These prices are only a guideline, please contact Hill View Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Person in charge

  • Kirsty Goldie (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (150)

Hill View Care Home Reviews (69)

8.6

Hill View Care Home has a Review Score of 8.6 (8.629) out of 10, based on 12 reviews in the last 2 years.
Over all time Hill View Care Home has 69 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hill View Care Home
  • 24
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Total of 69, showing 61-69
Review from W R (Husband of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with my wife's care at Hill View.
Reply from Simone Berkeley, Customer Service Advisor at Hill View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear you are happy with the care being provided for your wife, we appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.

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Review from K C (Daughter of Resident) published on 5 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience I find the home to be good and clean. Staff very good. The meals I think can be too fancy.
Reply from Emily Wilson, Customer Service Administrator at Hill View Care Home

Thank you for your feedback, we really appreciate it. I am so pleased that you are happy with Hill View as a whole and their staff. The Bupa Customer Care Team.

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Review from S M (Daughter of Resident) published on 4 April 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mum has been in Hill View Care Home for 3 years. Standard of care is quite good. I visit often (every day) and sometimes I have to raise issues. These are always addressed to my satisfaction. The care home could be better - staff (most) work hard to care for the residents but there are a few who
need better supervision and training.
Reply from Emily Wilson, Customer Service Administrator at Hill View Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from M D (Sister of Resident) published on 3 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Activities are difficult because of only a few would be able to participate but they pick up with music and songs they know.
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Review from J B (Brother of Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit this home 3 times a week and as far as I'm concerned it's kept very clean and the residents are very well looked after. The staff are very helpful, I put my name down for the future.
Reply from Jamie, National Development Manager at Hill View Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Helen M (Resident) published on 20 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel safe and secure in the home. Enjoy going out with activity staff, I am happy and satisfied in the home.
Reply from Rose Pickering, Customer Service Administrator at Hill View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Eric K (Resident) published on 11 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a great home. I am a younger person as a resident and I can see my family all the time. I get out nearly every day. The food is great and the staff are excellent. Full marks!
Reply from Rose Pickering, Customer Service Administrator at Hill View Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from M W (Resident) published on 11 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been fine, happy in the home. Could do with a little more face to face activity.
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Review from E L (Resident) published on 1 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Quite happy, a lot of staff interaction, would recommend to others.
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Current Review Score: 8.6 (8.629)

Overview of Review Score

The Review Score of 8.6 (8.629) out of 10 for Hill View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.262 for Hill View Care Home is calculated as follows: ( (86 Excellents x 5) + (25 Goods x 4) + (15 Satisfactorys x 3) + (11 Poors x 2) + (4 Very Poors x 1) ) ÷ 141 Ratings = 4.262
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.367 Points relating to the number of positive Reviews for Hill View Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 11 Positive Reviews ÷ 30 = 0.367
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Quality grades

Date:
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Kirsty

Kirsty Goldie

Job Title: Home Manager Joined: 2020

"I have been in the care sector for 18 years, both in the NHS and in care homes, and I am a Registered Nurse with an SVQ 4 Management Award.


I've had the great privilege of being at Hill View since October 2020, firstly as a Deputy Manager and then as Home Manager from July 2021.


My goal has always been to make Hill View a home away from home for the residents that live here and we like to make sure that they are involved in everything that we do.


I'm very hands-on and if I'm not in my office you'll probably find me playing dominoes or having a sing-song with the residents."

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hill View Care Home to verify any information. View our terms and conditions. Hill View Care Home has an Enhanced Service - more info.