Kirknowe Care Home, Wishaw, Lanarkshire
Kirknowe Care Home, Wishaw, Lanarkshire
Kirknowe Care Home, Wishaw, Lanarkshire

The dedicated team at Kirknowe Care Home ensure that each individual receives exceptional care by creating a tailored care plan that takes into account the type of care required, whether it be Parkinson’s care, convalescence, palliative care or respite.

Set within large landscaped grounds, this care facility consists of three self contained houses each offering a warm and welcoming environment. All bedrooms offer ensuite bathrooms and a 24 hour call system, as well as views of the surrounding gardens. Individuals are welcome to personalise their room with possessions and ornaments.

Seasonal menus are prepared by the home’s own chef who gets to know each resident’s dietary needs as soon as a new client moves into the home. A Nite Bite menu is available between 6.30pm and 6.30am for all residents.

The home enjoys regular visits from the mobile library, as well as local entertainers who perform for residents throughout the year. Daily activities are on offer for residents to participate in if they choose to and the purpose built home has a dedicated arts and crafts room.

Group: Bupa Care Homes

Person in charge: Margaret Cunningham (General Manager)

Local Authority / Social Services: North Lanarkshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 90 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Huntington's Disease • Parkinson's Disease • Stroke

Single Rooms: 90

Rooms with ensuite WC: 90

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Inspectorate* Report on Kirknowe Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Kirknowe Care Home has a Review Score of 9.1 (9.062)

The Review Score of 9.1 (maximum of 10) for Kirknowe Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Kirknowe Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.618 for Kirknowe Care Home is calculated as follows: ( (85 Excellents x 5) + (42 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 131 Ratings = 4.618

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.444 Points relating to the number of positive Reviews for Kirknowe Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18 positive Reviews (90 registered maximum number of service users ÷ 5). 8 Reviews ÷ 18 Target = 0.444

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kirknowe Care Home?

  • Extremely LIKELY
    8
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kirknowe Care Home

  • Daughter of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

Our experience of Kirkfieldbank House, Kirknowe was excellent. This was not just a place of care but was also one of warmth and affection and undoubted professionalism. We were delighted with everything and most importantly, our mother was happy there. Her end of life care and the care offered to her family in that period was exceptional. The staff at all times demonstrated dedication to duty, human warmth and kindness.

How likely would you be to recommend Kirknowe Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jamie, National Development Manager at Kirknowe Care Home responded to this review on 27 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

When my mother in law first came here, it was a challenge for the staff to get to know her as she can be very demanding. Staff persistence was really good and they have now got an insight to what she can be like and vice-versa. Staff are friendly and helpful, caring and understanding. The only problem I see is short staffed which puts a lot of pressure on to them. It just means they can't give the care and attention to residents the way they would like to. My mother-in-law is disabled and has health issues but the staff (medical and care) make sure she is looked after. Would like to see more entertainment and I feel the food could be a bit more satisfactory as it seems bland. I bring food in for my mother-in-law.

How likely would you be to recommend Kirknowe Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Emily Wilson, Customer Service Administrator at Kirknowe Care Home responded to this review on 10 Mar 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

Mum has been in Kirknowe for over 5 weeks. In that time the staff have gotten to know her and care is centred around her individual requirements, likes and dislikes

The staff and management are very helpful and friendly and eager to help. The home is kept to a very high standard of cleanliness and the residents are cared for with dignity and respect. Visitors are welcome to visit at any time outside meal times. There is a good ratio of staff to residents and everyone is approachable and helpful.

Mum's speech is not great but the care and friendliness of the staff have helped her settle in well. All the staff are attentive to her needs and always mention her lovely smile.

The meals are excellent and mum really enjoys the food.

How likely would you be to recommend Kirknowe Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Kirknowe Care Home responded to this review on 16 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

At all times staff and management are very helpful and friendly, always smiling, cheerful and eager to help. The home is kept to a very high standard of cleanliness and the residents are cared for with dignity and caring visitors are welcome warmly and called by name.

How likely would you be to recommend Kirknowe Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Service Administrator at Kirknowe Care Home responded to this review on 17 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Gong to the home to visit my husband, all bloods, blood pressure, urine done without asking, that I appreciate. Husband kept clean, very tidy and enjoys his food.

How likely would you be to recommend Kirknowe Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Kirknowe Care Home responded to this review on 26 Jul 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The staff in the home are very friendly, helpful and caring. Thank you.

How likely would you be to recommend Kirknowe Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Kirknowe Care Home responded to this review on 21 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mother has been living in Hazelbank Unit for just over six weeks. Her room is lovely and the staff are very caring. There is a good ratio of staff to residents and there is a good programme of activities. My elderly father lives at the home but visits every day, and he is encouraged to stay for dinner whenever he wants, which is easing this difficult situation for him. All staff are very approachable and helpful and I feel my mother has settled in well so far.

How likely would you be to recommend Kirknowe Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Rose Pickering, Customer Service Administrator at Kirknowe Care Home responded to this review on 18 Jul 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I find the home to be very clean and well cared for. The staff could not be nicer or kinder. I feel that all the staff from all grades to be friendly and very helpful. They make families feel part of the home. I will say that my sister is well looked after, clean and fed. She has a lot more interests than she had at home before coming into the home. The staff were all very sympathetic and caring when her husband died in the home. They made things so much easier for the family.

How likely would you be to recommend Kirknowe Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Kirknowe Care Home responded to this review on 03 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My husband has been in your home since October 2015, he has dementia and other problems. Since he went into the home in he has been very happy and well looked after. The staff are superb and my husband loves them all. I visit everyday and they keep me very well informed. I would recommend this home to anyone.

How likely would you be to recommend Kirknowe Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Kirknowe Care Home responded to this review on 29 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My aunt was in the home for six years. I always found that she was happy and well looked after and the staff seemed to have a soft spot for her despite her conditions. I was always informed of any illness and issue that occurred. I am sincerely grateful for all the care the staff gave her over the years.

How likely would you be to recommend Kirknowe Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When my wife was confirmed as needing to enter a care home, my family and I did some detailed investigation (including Care Inspectorate reports) of the placements available and visited a number of specialist dementia units. We concluded that Kirknowe was the most appropriate and I now consider that this was a very good decision. In the two months she has been there we have been highly impressed by the level of care and concern shown to her by all staff from domestic through carers and nursing staff and up to unit management. Their care is professional, respectful, continuous and indeed very personal. We have had the opportunity to observe the care given to all resident of the unit and it is always of a very high standard no matter how difficult the situation may be. In every respect, our hopes and expectations of the level of care have been exceeded. Although she is severely impaired, my wife has settled in well and appears to respond well to her carers and appreciate the attention they give her.

How likely would you be to recommend Kirknowe Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Kirknowe Care Home