Kirknowe Care Home

Mum has been in Kirknowe for over 5 weeks. In that time the staff have gotten to know her and care is centred around her individual requirements, likes and dislikes

The staff and management are very helpful and friendly and eager to help. The home is kept to a very high standard of cleanliness and the residents are cared for with dignity and respect. Visitors are welcome to visit at any time outside meal times. There is a good ratio of staff to residents and everyone is approachable and helpful.

Mum's speech is not great but the care and friendliness of the staff have helped her settle in well. All the staff are attentive to her needs and always mention her lovely smile.

The meals are excellent and mum really enjoys the food.

At all times staff and management are very helpful and friendly, always smiling, cheerful and eager to help. The home is kept to a very high standard of cleanliness and the residents are cared for with dignity and caring visitors are welcome warmly and called by name.

Gong to the home to visit my husband, all bloods, blood pressure, urine done without asking, that I appreciate. Husband kept clean, very tidy and enjoys his food.

The staff in the home are very friendly, helpful and caring. Thank you.

My mother has been living in Hazelbank Unit for just over six weeks. Her room is lovely and the staff are very caring. There is a good ratio of staff to residents and there is a good programme of activities. My elderly father lives at the home but visits every day, and he is encouraged to stay for dinner whenever he wants, which is easing this difficult situation for him. All staff are very approachable and helpful and I feel my mother has settled in well so far.

I find the home to be very clean and well cared for. The staff could not be nicer or kinder. I feel that all the staff from all grades to be friendly and very helpful. They make families feel part of the home. I will say that my sister is well looked after, clean and fed. She has a lot more interests than she had at home before coming into the home. The staff were all very sympathetic and caring when her husband died in the home. They made things so much easier for the family.

My husband has been in your home since October 2015, he has dementia and other problems. Since he went into the home in he has been very happy and well looked after. The staff are superb and my husband loves them all. I visit everyday and they keep me very well informed. I would recommend this home to anyone.

My aunt was in the home for six years. I always found that she was happy and well looked after and the staff seemed to have a soft spot for her despite her conditions. I was always informed of any illness and issue that occurred. I am sincerely grateful for all the care the staff gave her over the years.

When my wife was confirmed as needing to enter a care home, my family and I did some detailed investigation (including Care Inspectorate reports) of the placements available and visited a number of specialist dementia units. We concluded that Kirknowe was the most appropriate and I now consider that this was a very good decision. In the two months she has been there we have been highly impressed by the level of care and concern shown to her by all staff from domestic through carers and nursing staff and up to unit management. Their care is professional, respectful, continuous and indeed very personal. We have had the opportunity to observe the care given to all resident of the unit and it is always of a very high standard no matter how difficult the situation may be. In every respect, our hopes and expectations of the level of care have been exceeded. Although she is severely impaired, my wife has settled in well and appears to respond well to her carers and appreciate the attention they give her.