Douglas View Care Home

William Street, Hamilton ML3 9AX
Review Us
9.9 221 Reviews
  • Douglas View Care Home, Hamilton
Douglas View Care Home is located in the heart of Hamilton and offers residents nursing and nursing dementia care in a warm and welcoming environment.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is on hand to offer all the support that residents need. Working alongside residents as well as their loved ones, they design personalised and bespoke care plans that help to ensure each person is living life the way they choose, with the peace of mind that their care is always a priority.

Spending time getting to know residents' hobbies and interests allows the team to design a comprehensive activity programme, supporting each person to continue to do the things they love. For residents who are more social, an active involvement in the Hamilton community is also highly encouraged.

A spacious home, Douglas View has a cinema and bar for residents to enjoy as well as a selection of eight sitting rooms, six dining areas, a café and hairdressing salon. The lovely landscaped garden and courtyard, tended by some of the residents, are favourite spots to spend time catching up with friends and family.
Show Douglas View Care Home on the Map

Care Provided by Douglas View Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 101 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1465
  • Self-Funded Nursing Dementia Care: from £1523
  • RESPITE Self-Funded Nursing Care: from £1614
  • RESPITE Self-Funded Nursing Dementia Care: from £1678

These prices are only a guideline, please contact Douglas View Care Home to find out the exact price for your requirements.

Contact Douglas View Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Contact Douglas View Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Charlene Curtis (Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (101)
  • Single Rooms with Ensuite Wet Room (1)

Douglas View Care Home Reviews (221)

9.9

Douglas View Care Home has a Review Score of 9.9 (9.851) out of 10, based on 47 reviews in the last 2 years.
Over all time Douglas View Care Home has 221 reviews.

Overall Experience
  • 173
  • 42
  • 5
  • 1
  • 0
Date Published
  • 221
  • 12
  • 35
  • 47
  • 174
Reviewer Connection to Douglas View Care Home
  • 54
  • 43
  • 37
  • 12
  • 10
  • 10
  • 7
  • 7
  • 6
  • 6
  • 6
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 221, showing 201-220
Review from C-A W (Niece of Resident) published on 2 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt has been in the Avon unit at Douglas View since November 2016 and despite her deteriorating condition, I am happy with the care she is receiving from the care team. As a whole, the staff are happy to spend time updating me about my aunt. When agency staff are working they do not appear to know
much information about the residents. My aunt was an emergency admission but if I had visited the unit prior to this, I would not have chosen it due to the very strong smell of urine which never goes away. The staff make it worth the while.
Reply from HC-One, Careline Team at Douglas View Care HomeThank you for taking the time to give us your feedback. We are sorry to hear that you were aware of odours in the home and have had some issues with communication from agency staff. We strive to ensure that odours are kept to a minimum and we shall investigate and take appropriate action to address this issue as a matter of priority and this shall be reviewed regularly. Unfortunately due to staff vacancies and sickness we sometimes need to use agency staff who are not as familiar with our Residents as our own staff.

This can therefore, lead to a breakdown in communication but this should be kept to a minimum as there are always permanent members of staff on duty who are fully aware of our Resident’s needs. Should you experience any further issues we would appreciate if this could be brought to the attention of staff and management to ensure prompt action is taken to resolve. The welfare and comfort of our Residents as always remains the focus, ensuring the best care possible is paramount to our actions. We shall continue to work to ensure this is maintained going forward.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marion C (Daughter-in-law of Resident) published on 26 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father-in-law has been a resident in Douglas View Care Home since February 2016. He is well cared for and is treated with compassion and dignity. He can no longer walk and finds this very frustrating, but from spending 4 months bed-bound in hospital we are pleased he is now up every day and able
to interact with others.
We are particularly pleased with the number of, and the variety of activities he has been involved in. The activities coordinator is dedicated and works very hard to make my father-in-law's life (without his wife and family) more bearable.
Any issues we have raised have been addressed quickly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I T (Wife of Resident) published on 17 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was in the home from Easter 2016 until October 2016, he was happy in Douglas View he liked his room and he loved the food and found the staff very kind and helpful.
I and my family our son and daughter all liked how happy he was and found the staff kind and helpful. On the day he died the
staff said how much they would miss him.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John W (Son of Resident) published on 13 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and all of the family wish to thank the manager and all her staff, the admin staff, the nurses and the carers for the help, comfort and care given to my mother during her short stay in the care home. Also for the help and advice given to the family.
Myself and my family would not hesitate to
recommend Douglas View Care Home to anyone looking for a care home.
Wishing you all well for the future.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from James M (Husband of Resident) published on 23 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with service, my wife has been treated well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helen M (Cousin of Resident) published on 17 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the care my cousin is receiving. Staff are very friendly and always acknowledge us when we visit. My cousin has issues about washing and the staff handle this as best they can. He settled in very quickly. Feel he should be taken out for a walk more often; even if it is a short walk
around the block.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nancy M (Friend of Resident) published on 15 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
She seems to be content and well cared for, any time we visit. The staff are very helpful and caring and are able to answer any questions we have. The surroundings are always clean and cheerful, the recent redecoration is very nice.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Catherine M (Resident) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel my friend receives very good care despite her dementia. Anything I ask about is addressed appropriately. I feel the staff genuinely care about her and are kind and thoughtful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M F (Resident) published on 31 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very helpful asking me how I was settling in. I am very happy here and have made lots of new friends.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R A (Resident) published on 31 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel safe and like all the meals and friends I have met in Douglas View. The rooms are lovely, staff very helpful and cheery. See the manager a lot. I still like going out with family. Enjoy the activities especially cinema and fish and chips night.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret M (Daughter of Resident) published on 16 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother lives in Douglas View Care Home, she is well looked after, she enjoys all the activities, from poetry reading to home baking. The care home is well run, it is always clean and there is always staff in attendance to make sure the residents are safe and happy.
I would recommend Douglas View
Care Home to anyone, from the manager to the cleaners, they care about all residents and there is always someone to talk to if you need any help.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D D (Son of Resident) published on 15 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very helpful, nothing seems to be a bother, always smiling and treat patients/residents with a professional and nice manner. Any questions relating to residents are answered with a knowledge relating to people who know their profession. In the short time my mother has been there I have been impressed
with management and staff. Home always clean and tidy, medication administered on time food a good standard.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from James H (Son of Resident) published on 15 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really pleased with the staff and management. Rooms clean, food great. I have seen a great improvement in my dad since he started living here and that has given our family great peace of mind.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patrick H (Son of Resident) published on 15 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in Douglas view for two years since coming in I have seen a massive improvement in him we couldn't thank the staff enough. They have been great and have put mine and my families minds at rest knowing he's comfortable and well looked after. Thanks
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Thomas M (Son of Resident) published on 9 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Hi my mother has been in Douglas View care home for the past year, from drinking alcohol 7 days a week, smoking 20-30 cigarettes a day to not drinking at all and having no cigarettes in the past year, my god what a difference of a woman. I can't thank the nurses and management enough in helping my
mother to what she is today, she's clean, fresh, fed well and smiling again. She has put weight back on, looks healthier than ever. The carers take a big weight off my shoulders with their service and I could not thank them enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Angela R (Daughter of Resident) published on 7 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was suddenly taken in for respite and it was decided she is better remaining here for her health. A residential room found very quickly. The staff could not be more kind. Very good meals provided.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from W D (Resident) published on 8 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have stayed in Douglas View for 10 years, there have been a lot of changes throughout the years. My partner is happy in here, safe and secure, I get on well with the staff and management. Douglas View is looking good due to the new décor and refurb. I like the weekends when the bar is opened.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E M (Sister of Resident) published on 8 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been well cared for and any information we ask about the staff are very helpful.
My sister is kept very clean and her room is clean and tidy.
The meals are good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R M (Resident) published on 7 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like staying in Douglas View, feel secure and get looked after by good staff and management.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elaine E (Daughter of Resident) published on 8 September 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum became a resident at Douglas View Care Home in July 2014 and over the course of the last 15 months, she has settled in well and she has become a part of the Douglas View community/family. This had been possible due to the caring, thoughtful and conscientious staff alongside family and friends.
The shared sense of fun and humour between staff and residents together with excellent communication skills was obvious among the staff on a daily basis.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Douglas View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 47 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.851 for Douglas View Care Home is calculated as follows: ( (488 Excellents x 5) + (64 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 562 Ratings = 4.851
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Douglas View Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 47 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 23 May 2024
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (8)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Douglas View Care Home to verify any information. View our terms and conditions. Douglas View Care Home has an Enhanced Service - more info.