Douglas View Care Home

William Street, Hamilton ML3 9AX
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9.9 210 Reviews
  • Douglas View Care Home, Hamilton
Douglas View Care Home is located in the heart of Hamilton and offers residents nursing and nursing dementia care in a warm and welcoming environment.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is on hand to offer all the support that residents need. Working alongside residents as well as their loved ones, they design personalised and bespoke care plans that help to ensure each person is living life the way they choose, with the peace of mind that their care is always a priority.

Spending time getting to know residents' hobbies and interests allows the team to design a comprehensive activity programme, supporting each person to continue to do the things they love. For residents who are more social, an active involvement in the Hamilton community is also highly encouraged.

A spacious home, Douglas View has a cinema and bar for residents to enjoy as well as a selection of eight sitting rooms, six dining areas, a café and hairdressing salon. The lovely landscaped garden and courtyard, tended by some of the residents, are favourite spots to spend time catching up with friends and family.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 101 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1389
  • Self-Funded Nursing Dementia Care: from £1444
  • RESPITE Self-Funded Nursing Care: from £1532
  • RESPITE Self-Funded Nursing Dementia Care: from £1592

These prices are only a guideline, please contact Douglas View Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Group/Owner

Person in charge

  • Charlene Curtis (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (101)

Douglas View Care Home Reviews (210)

9.9

Douglas View Care Home has a Review Score of 9.9 (9.894) out of 10, based on 52 reviews in the last 2 years.
Over all time Douglas View Care Home has 210 reviews.

Overall Experience
  • 166
  • 38
  • 5
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Date Published
  • 210
  • 21
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  • 52
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Reviewer Connection to Douglas View Care Home
  • 49
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  • 37
  • 10
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  • 7
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  • 6
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  • 6
  • 3
  • 3
  • 2
  • 2
  • 2
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  • 1
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  • 1
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Total of 210, showing 201-210
Review from D D (Son of Resident) published on 15 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very helpful, nothing seems to be a bother, always smiling and treat patients/residents with a professional and nice manner. Any questions relating to residents are answered with a knowledge relating to people who know their profession. In the short time my mother has been there I have been impressed
with management and staff. Home always clean and tidy, medication administered on time food a good standard.
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Review from James H (Son of Resident) published on 15 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really pleased with the staff and management. Rooms clean, food great. I have seen a great improvement in my dad since he started living here and that has given our family great peace of mind.
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Review from Patrick H (Son of Resident) published on 15 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in Douglas view for two years since coming in I have seen a massive improvement in him we couldn't thank the staff enough. They have been great and have put mine and my families minds at rest knowing he's comfortable and well looked after. Thanks
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Review from Thomas M (Son of Resident) published on 9 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Hi my mother has been in Douglas View care home for the past year, from drinking alcohol 7 days a week, smoking 20-30 cigarettes a day to not drinking at all and having no cigarettes in the past year, my god what a difference of a woman. I can't thank the nurses and management enough in helping my
mother to what she is today, she's clean, fresh, fed well and smiling again. She has put weight back on, looks healthier than ever. The carers take a big weight off my shoulders with their service and I could not thank them enough.
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Review from Angela R (Daughter of Resident) published on 7 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was suddenly taken in for respite and it was decided she is better remaining here for her health. A residential room found very quickly. The staff could not be more kind. Very good meals provided.
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Review from W D (Resident) published on 8 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have stayed in Douglas View for 10 years, there have been a lot of changes throughout the years. My partner is happy in here, safe and secure, I get on well with the staff and management. Douglas View is looking good due to the new décor and refurb. I like the weekends when the bar is opened.
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Review from E M (Sister of Resident) published on 8 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been well cared for and any information we ask about the staff are very helpful.
My sister is kept very clean and her room is clean and tidy.
The meals are good.
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Review from R M (Resident) published on 7 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like staying in Douglas View, feel secure and get looked after by good staff and management.
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Review from Elaine E (Daughter of Resident) published on 8 September 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum became a resident at Douglas View Care Home in July 2014 and over the course of the last 15 months, she has settled in well and she has become a part of the Douglas View community/family. This had been possible due to the caring, thoughtful and conscientious staff alongside family and friends.
The shared sense of fun and humour between staff and residents together with excellent communication skills was obvious among the staff on a daily basis.
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Review from Valerie D (Daughter of Resident) published on 3 September 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are genuinely caring and interested in the residents. Initially we had some concerns about the turnover but this seems to have been resolved. In theory the activities programme is a super attraction, but in practice subject to alterations and last minute cancellations. Understandably item of clothing
etc. do get mislaid and more could be some to ensure that personal belongings are returned to the correct rooms. Facilities for visitors are currently being improved i.e coffee bar/ meeting place and this is long overdue. I would be very keen to have a brief written update on mums week (behaviour, health, appetite) perhaps by email.
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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Douglas View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 52 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.894 for Douglas View Care Home is calculated as follows: ( (570 Excellents x 5) + (41 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 622 Ratings = 4.894
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Douglas View Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 51 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 23 May 2024
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Douglas View Care Home to verify any information. View our terms and conditions. Douglas View Care Home has an Enhanced Service - more info.