Douglas View Care Home

William Street, Hamilton ML3 9AX
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9.9 210 Reviews
  • Douglas View Care Home, Hamilton
Douglas View Care Home is located in the heart of Hamilton and offers residents nursing and nursing dementia care in a warm and welcoming environment.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is on hand to offer all the support that residents need. Working alongside residents as well as their loved ones, they design personalised and bespoke care plans that help to ensure each person is living life the way they choose, with the peace of mind that their care is always a priority.

Spending time getting to know residents' hobbies and interests allows the team to design a comprehensive activity programme, supporting each person to continue to do the things they love. For residents who are more social, an active involvement in the Hamilton community is also highly encouraged.

A spacious home, Douglas View has a cinema and bar for residents to enjoy as well as a selection of eight sitting rooms, six dining areas, a café and hairdressing salon. The lovely landscaped garden and courtyard, tended by some of the residents, are favourite spots to spend time catching up with friends and family.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 101 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1389
  • Self-Funded Nursing Dementia Care: from £1444
  • RESPITE Self-Funded Nursing Care: from £1532
  • RESPITE Self-Funded Nursing Dementia Care: from £1592

These prices are only a guideline, please contact Douglas View Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Group/Owner

Person in charge

  • Charlene Curtis (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (101)

Douglas View Care Home Reviews (210)

9.9

Douglas View Care Home has a Review Score of 9.9 (9.894) out of 10, based on 52 reviews in the last 2 years.
Over all time Douglas View Care Home has 210 reviews.

Overall Experience
  • 167
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Date Published
  • 212
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Reviewer Connection to Douglas View Care Home
  • 50
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  • 11
  • 10
  • 10
  • 7
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  • 3
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  • 2
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  • 1
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Total of 212, showing 181-200
Review from Peter C (Husband of Resident) published on 19 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no complaints about the way my wife was treated by staff. In fact, they were very good.
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Review from Sarah M (Cousin of Resident) published on 19 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is wonderful. I have no complaints at all.
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Review from M C (Resident) assisted by family/friend published on 19 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good.
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Review from K M (Daughter of Resident) published on 6 June 2017 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
When we arrived at Douglas View we were shown my dad's room, luckily a family member knew their way about and took us around to show us. I can't comment on during the day as we, as a family took my dad out each day.
My dad's last night wasn't good, he wouldn't let me leave him and I asked staff to
take him away or distract him for me, but I was told there wasn't enough staff to do that. I phoned my family for support.
This was a terrible experience for us as a family and with it being my dad's first time in respite, we are totally put off ever doing it again.
Reply from Claire Hurworth, Careline Manager at Douglas View Care Home

Thank you for taking the time to feedback to us regarding your experience at Douglas View. At HC-One we strive to provide the kindest care and on this occasion, we can only apologise that your experience fell short of this. Staffing levels are reviewed on a daily basis in relation to the needs of the residents and therefore staff should have been available to assist you during this stressful time. Please be assured that this unfortunate incident will be investigated and appropriate action taken where necessary.

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Review from Hugh M (Son of Resident) published on 5 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother stays at Douglas View Care Home from March 2016 - May 2017. I have nothing but praise for all staff who cared fro my mum. Especially her last few months. They are a credit to the home.
My mother enjoyed the care and company and loved all the activities that were available. My sincere thanks
to all.
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Review from Ross D (Son of Resident) published on 11 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having worried about now having to put my 86 year old mother into a care home I am very happy I chose Douglas View Care Home after looking at five or six in the area.
Care staff and office staff cannot have been more helpful and I would recommend Douglas View to anyone looking.
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Review from Patricia N (Daughter of Resident) published on 18 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has just recently gone into Douglas View (27/3/17) and I can't praise it highly enough on first impressions. The staff are all so friendly and nothing is too much trouble. For the first time since my mum went into hospital, she is now eating better, has started trying to communicate, is being
dressed and spends time in the day room, which is a huge improvement to lying in a bed all day long. I appreciate how difficult this job could be and yet the staff are always smiling and most importantly seem to really 'CARE'. Thank you. Can't wait now to decorate my mum's room. I could write so much more.
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Review from John L (Nephew of Resident) published on 7 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt is very happy with the care and staff in Douglas View, comments can't do enough for her. So if she is happy, I am happy.
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Review from Katie L (Daughter of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care facilities with excellent staff who engage and are very caring to residents. Meals are of a high quality and are nutritious and appetising. Social activities are excellent and mum has been out to various social venues like restaurants and venues. Home is run to a very high standard and
would be highly recommended by our family.
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Review from John M (Brother of Resident) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Find the home very organised. Staff are very approachable and helpful. Cleanliness very good. Room looks very comfortable. Don't think I could have found a nicer home.
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Review from John M (Husband of Resident) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming and made my wife comfortable on arrival. Been very good providing medication and care required. Staff are always pleasant and helpful.
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Review from C-A W (Niece of Resident) published on 2 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt has been in the Avon unit at Douglas View since November 2016 and despite her deteriorating condition, I am happy with the care she is receiving from the care team. As a whole, the staff are happy to spend time updating me about my aunt. When agency staff are working they do not appear to know
much information about the residents. My aunt was an emergency admission but if I had visited the unit prior to this, I would not have chosen it due to the very strong smell of urine which never goes away. The staff make it worth the while.
Reply from HC-One, Careline Team at Douglas View Care Home

Thank you for taking the time to give us your feedback. We are sorry to hear that you were aware of odours in the home and have had some issues with communication from agency staff. We strive to ensure that odours are kept to a minimum and we shall investigate and take appropriate action to address this issue as a matter of priority and this shall be reviewed regularly. Unfortunately due to staff vacancies and sickness we sometimes need to use agency staff who are not as familiar with our Residents as our own staff.


This can therefore, lead to a breakdown in communication but this should be kept to a minimum as there are always permanent members of staff on duty who are fully aware of our Resident’s needs. Should you experience any further issues we would appreciate if this could be brought to the attention of staff and management to ensure prompt action is taken to resolve. The welfare and comfort of our Residents as always remains the focus, ensuring the best care possible is paramount to our actions. We shall continue to work to ensure this is maintained going forward.

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Review from Marion C (Daughter-in-law of Resident) published on 26 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father-in-law has been a resident in Douglas View Care Home since February 2016. He is well cared for and is treated with compassion and dignity. He can no longer walk and finds this very frustrating, but from spending 4 months bed-bound in hospital we are pleased he is now up every day and able
to interact with others.
We are particularly pleased with the number of, and the variety of activities he has been involved in. The activities coordinator is dedicated and works very hard to make my father-in-law's life (without his wife and family) more bearable.
Any issues we have raised have been addressed quickly.
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Review from I T (Wife of Resident) published on 17 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was in the home from Easter 2016 until October 2016, he was happy in Douglas View he liked his room and he loved the food and found the staff very kind and helpful.
I and my family our son and daughter all liked how happy he was and found the staff kind and helpful. On the day he died the
staff said how much they would miss him.
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Review from John W (Son of Resident) published on 13 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and all of the family wish to thank the manager and all her staff, the admin staff, the nurses and the carers for the help, comfort and care given to my mother during her short stay in the care home. Also for the help and advice given to the family.
Myself and my family would not hesitate to
recommend Douglas View Care Home to anyone looking for a care home.
Wishing you all well for the future.
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Review from James M (Husband of Resident) published on 23 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with service, my wife has been treated well.
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Review from Helen M (Cousin of Resident) published on 17 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the care my cousin is receiving. Staff are very friendly and always acknowledge us when we visit. My cousin has issues about washing and the staff handle this as best they can. He settled in very quickly. Feel he should be taken out for a walk more often; even if it is a short walk
around the block.
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Review from Nancy M (Friend of Resident) published on 15 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
She seems to be content and well cared for, any time we visit. The staff are very helpful and caring and are able to answer any questions we have. The surroundings are always clean and cheerful, the recent redecoration is very nice.
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Review from Catherine M (Resident) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel my friend receives very good care despite her dementia. Anything I ask about is addressed appropriately. I feel the staff genuinely care about her and are kind and thoughtful.
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Review from M F (Resident) published on 31 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very helpful asking me how I was settling in. I am very happy here and have made lots of new friends.
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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Douglas View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.878 for Douglas View Care Home is calculated as follows: ( (582 Excellents x 5) + (52 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 646 Ratings = 4.878
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Douglas View Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 51 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 23 May 2024
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

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