Douglas View Care Home, Hamilton, Lanarkshire
Douglas View Care Home, Hamilton, Lanarkshire
Douglas View Care Home, Hamilton, Lanarkshire

Located within a residential area of Hamilton, Lanarkshire, Douglas View Care Home is a purpose built 100 bedded property offering Dementia, Nursing, Residential and Specialist care.

At Douglas View Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

Douglas View chefs pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Shona Blair (Manager)

Local Authority / Social Services: South Lanarkshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 100 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Challenging Behaviour • Colitis & Crohn's Disease • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 100

Rooms with ensuite WC: 100

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Bed Vacancies

posted 06 Feb 2017

Please contact us for information regarding our bed availability

Reviews

9.3 Douglas View Care Home has a Review Score of 9.3 (9.321)

The Review Score of 9.3 (maximum of 10) for Douglas View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Douglas View Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.471 for Douglas View Care Home is calculated as follows: ( (159 Excellents x 5) + (136 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 308 Ratings = 4.471

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.85 Points relating to the number of positive Reviews for Douglas View Care Home is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 20 positive Reviews (100 registered beds ÷ 5). 17 Reviews ÷ 20 Target = 0.850

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    11
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Douglas View Care Home?

  • Extremely LIKELY
    18
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Douglas View Care Home

  • Resident / Service User
    6
  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    5
  • Husband of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • more

My aunt has been in the Avon unit at Douglas View since November 2016 and despite her deteriorating condition, I am happy with the care she is receiving from the care team. As a whole, the staff are happy to spend time updating me about my aunt. When agency staff are working they do not appear to know much information about the residents. My aunt was an emergency admission but if I had visited the unit prior to this, I would not have chosen it due to the very strong smell of urine which never goes away. The staff make it worth the while.

How likely would you be to recommend Douglas View Care Home? Neither Unlikely or Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

HC-One, Careline Team at Douglas View Care Home responded to this review on 02 Feb 2017:

Thank you for taking the time to give us your feedback. We are sorry to hear that you were aware of odours in the home and have had some issues with communication from agency staff. We strive to ensure that odours are kept to a minimum and we shall investigate and take appropriate action to address this issue as a matter of priority and this shall be reviewed regularly. Unfortunately due to staff vacancies and sickness we sometimes need to use agency staff who are not as familiar with our Residents as our own staff.

This can therefore, lead to a breakdown in communication but this should be kept to a minimum as there are always permanent members of staff on duty who are fully aware of our Resident’s needs. Should you experience any further issues we would appreciate if this could be brought to the attention of staff and management to ensure prompt action is taken to resolve. The welfare and comfort of our Residents as always remains the focus, ensuring the best care possible is paramount to our actions. We shall continue to work to ensure this is maintained going forward.

My father-in-law has been a resident in Douglas View Care Home since February 2016. He is well cared for and is treated with compassion and dignity. He can no longer walk and finds this very frustrating, but from spending 4 months bed-bound in hospital we are pleased he is now up every day and able to interact with others.
We are particularly pleased with the number of, and the variety of activities he has been involved in. The activities coordinator is dedicated and works very hard to make my father-in-law's life (without his wife and family) more bearable.
Any issues we have raised have been addressed quickly.

How likely would you be to recommend Douglas View Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My husband was in the home from Easter 2016 until October 2016, he was happy in Douglas View he liked his room and he loved the food and found the staff very kind and helpful.
I and my family our son and daughter all liked how happy he was and found the staff kind and helpful. On the day he died the staff said how much they would miss him.

How likely would you be to recommend Douglas View Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother was admitted for emergency respite care. Staff were prepared for her arrival and everything was done to make mum feel welcome. She is treated with dignity at all times. The care home is very comfortable with caring, professional staff in attendance and is encouraged to eat well, exercise and participate in any activities. Her mood is definitely better. Food is good also. At present, the family are trying to arrange permanent care in this establishment. Well done to staff and keep up the good work.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Myself and all of the family wish to thank the manager and all her staff, the admin staff, the nurses and the carers for the help, comfort and care given to my mother during her short stay in the care home. Also for the help and advice given to the family.
Myself and my family would not hesitate to recommend Douglas View Care Home to anyone looking for a care home.
Wishing you all well for the future.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very happy with service, my wife has been treated well.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleased with the care my cousin is receiving. Staff are very friendly and always acknowledge us when we visit. My cousin has issues about washing and the staff handle this as best they can. He settled in very quickly. Feel he should be taken out for a walk more often; even if it is a short walk around the block.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Satisfactory

She seems to be content and well cared for, any time we visit. The staff are very helpful and caring and are able to answer any questions we have. The surroundings are always clean and cheerful, the recent redecoration is very nice.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My wife enjoyed her stay, everyone was friendly food was good, she had no complaints.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

I feel my friend receives very good care despite her dementia. Anything I ask about is addressed appropriately. I feel the staff genuinely care about her and are kind and thoughtful.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

The staff were very helpful asking me how I was settling in. I am very happy here and have made lots of new friends.

How likely would you be to recommend Douglas View Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel safe and like all the meals and friends I have met in Douglas View. The rooms are lovely, staff very helpful and cheery. See the manager a lot. I still like going out with family. Enjoy the activities especially cinema and fish and chips night.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother lives in Douglas View Care Home, she is well looked after, she enjoys all the activities, from poetry reading to home baking. The care home is well run, it is always clean and there is always staff in attendance to make sure the residents are safe and happy.
I would recommend Douglas View Care Home to anyone, from the manager to the cleaners, they care about all residents and there is always someone to talk to if you need any help.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Staff very helpful, nothing seems to be a bother, always smiling and treat patients/residents with a professional and nice manner. Any questions relating to residents are answered with a knowledge relating to people who know their profession. In the short time my mother has been there I have been impressed with management and staff. Home always clean and tidy, medication administered on time food a good standard.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My dad has been in Douglas view for two years since coming in I have seen a massive improvement in him we couldn't thank the staff enough. They have been great and have put mine and my families minds at rest knowing he's comfortable and well looked after. Thanks

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Really pleased with the staff and management. Rooms clean, food great. I have seen a great improvement in my dad since he started living here and that has given our family great peace of mind.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hi my mother has been in Douglas View care home for the past year, from drinking alcohol 7 days a week, smoking 20-30 cigarettes a day to not drinking at all and having no cigarettes in the past year, my god what a difference of a woman. I can't thank the nurses and management enough in helping my mother to what she is today, she's clean, fresh, fed well and smiling again. She has put weight back on, looks healthier than ever. The carers take a big weight off my shoulders with their service and I could not thank them enough.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother was suddenly taken in for respite and it was decided she is better remaining here for her health. A residential room found very quickly. The staff could not be more kind. Very good meals provided.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our family visited several care homes in the area prior to our sister being admitted to permanent care. Douglas View stood out from the others. The professionalism and care provided continue to reassure us that our sister is getting the best possible care.

How likely would you be to recommend Douglas View Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My aunt has been a resident for 2 months I have found that the staff are very helpful, approachable and eager to assist. The office staff are friendly and helpful, and the manager is available to ask questions or for a chat. Other residents are happy and enjoy their meals (as I have seen when assisting my aunt in the dining room) they have a varied choice of meals. There are activities that my aunt has taken part in and this is vital to keep her motivated. All in all, I am satisfied with the care she is receiving.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have stayed in Douglas View for 10 years, there have been a lot of changes throughout the years. My partner is happy in here, safe and secure, I get on well with the staff and management. Douglas View is looking good due to the new décor and refurb. I like the weekends when the bar is opened.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My sister has been well cared for and any information we ask about the staff are very helpful.
My sister is kept very clean and her room is clean and tidy.
The meals are good.

How likely would you be to recommend Douglas View Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have been a resident in Douglas View for 4 years, I have seen changes for the better, staff are very helpful and supportive in my needs. I feel very relaxed and safe in the environment, at the moment the place is getting refurbished and looking good and welcoming.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I like staying in Douglas View, feel secure and get looked after by good staff and management.

How likely would you be to recommend Douglas View Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum became a resident at Douglas View Care Home in July 2014 and over the course of the last 15 months, she has settled in well and she has become a part of the Douglas View community/family. This had been possible due to the caring, thoughtful and conscientious staff alongside family and friends. The shared sense of fun and humour between staff and residents together with excellent communication skills was obvious among the staff on a daily basis.

How likely would you be to recommend Douglas View Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Staff are genuinely caring and interested in the residents. Initially we had some concerns about the turnover but this seems to have been resolved. In theory the activities programme is a super attraction, but in practice subject to alterations and last minute cancellations. Understandably item of clothing etc. do get mislaid and more could be some to ensure that personal belongings are returned to the correct rooms. Facilities for visitors are currently being improved i.e coffee bar/ meeting place and this is long overdue. I would be very keen to have a brief written update on mums week (behaviour, health, appetite) perhaps by email.

How likely would you be to recommend Douglas View Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

December 2016

February 2016

Job Vacancies

Staff Profiles

Shona

Shona Blair

Job Title: Home Manager

Joined: 2010

Description:

As a Registered Nurse, Shona has gained more than 25 years’ experience in providing care and nursing support to elderly people, to enrich their lives. She is a committed and knowledgeable leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Shona joined the team at Douglas View as she shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and church groups and is always keen to include the local community in life at Douglas View.

When asked what she enjoys most about her role, Shona remarked: “I take enormous satisfaction from knowing that everyone at Douglas View is working together to provide excellent care for our Residents.”

Outside of work, Shona loves spending time with her family, whether it be out motorcycling with her husband, or relaxing with her two teenage sons and their beloved springer spaniel.

If you would like to find out more information about Douglas View, Shona has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Douglas View Care Home