Douglas View Care Home

William Street, Hamilton ML3 9AX
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9.9 210 Reviews
  • Douglas View Care Home, Hamilton
Douglas View Care Home is located in the heart of Hamilton and offers residents nursing and nursing dementia care in a warm and welcoming environment.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is on hand to offer all the support that residents need. Working alongside residents as well as their loved ones, they design personalised and bespoke care plans that help to ensure each person is living life the way they choose, with the peace of mind that their care is always a priority.

Spending time getting to know residents' hobbies and interests allows the team to design a comprehensive activity programme, supporting each person to continue to do the things they love. For residents who are more social, an active involvement in the Hamilton community is also highly encouraged.

A spacious home, Douglas View has a cinema and bar for residents to enjoy as well as a selection of eight sitting rooms, six dining areas, a café and hairdressing salon. The lovely landscaped garden and courtyard, tended by some of the residents, are favourite spots to spend time catching up with friends and family.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 101 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1389
  • Self-Funded Nursing Dementia Care: from £1444
  • RESPITE Self-Funded Nursing Care: from £1532
  • RESPITE Self-Funded Nursing Dementia Care: from £1592

These prices are only a guideline, please contact Douglas View Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Group/Owner

Person in charge

  • Charlene Curtis (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (101)

Douglas View Care Home Reviews (210)

9.9

Douglas View Care Home has a Review Score of 9.9 (9.894) out of 10, based on 52 reviews in the last 2 years.
Over all time Douglas View Care Home has 210 reviews.

Overall Experience
  • 166
  • 38
  • 5
  • 1
  • 0
Date Published
  • 210
  • 21
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  • 52
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Reviewer Connection to Douglas View Care Home
  • 49
  • 42
  • 37
  • 10
  • 10
  • 10
  • 7
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  • 6
  • 6
  • 6
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
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Total of 210, showing 61-80
Review from S G (Niece of Resident) published on 15 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bring my aunt to the coffee morning every Friday. Staff go out of their way to ensure the residents love it. It's a highlight of her week.
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Review from A A (Friend of Resident) published on 4 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think it is a fantastic home and everyone is so helpful. The activity coordinator is brilliant and always does their best and is helpful. They go above and beyond to make things go well for all the resources they have.
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Review from S M (Daughter of Resident) published on 19 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is always very content and well cared for, and the staff show how much they care and are always very welcoming.
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Review from M S (Daughter-in-law of Resident) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
He has now been in Douglas View for three months. In this time, he has settled in well. His mood and mental capacity have greatly improved. The activity coordinators are energetic and enthusiastic, and he enjoys the many activities that are regularly organised. The nurser care is wonderful. He is well-fed
and clean. I have absolutely no complaints whatsoever.
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Review from S R (Son of Resident) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with how Mum has settled in and the level of care provided.
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Review from L M (Daughter-in-law of Resident) published on 14 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Being looked after extremely well.
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Review from D B (Brother of Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A worry off my mind to know he is safe and well looked after.
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Review from S N (Granddaughter of Resident) published on 10 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am over the moon with the care that is given to my nana. Staff are all amazing.
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Review from E T (Friend of Resident) published on 23 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has settled really well, staff are fabulous with him. Cannot complain about the treatment he gets.
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Review from S M (Daughter of Resident) published on 23 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with our Dad's care. The staff at Douglas View are excellent and we can visit anytime. We trust staff to look after Dad well. Dad's well-being is at the forefront.
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Review from J S (Husband of Resident) published on 18 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Delighted with the care my wife is receiving in the home.
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Review from Marie G (Daughter of Resident) published on 18 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always welcome and friendly staff, my mum is well looked after and my mum is doing really well now. Lots of activities and they have always got different shows on.
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Review from S M (Son of Resident) published on 18 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum enjoys the activities put on by the home. Care is really good.
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Review from K W (Son of Resident) published on 22 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care from staff. Keep you fully informed and up to date in all aspects of the facilities and care of relative.
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Review from H K (Husband of Resident) published on 10 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home from home. Staff are extremely friendly, caring and loving.
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Review from George A (Husband of Resident) published on 28 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed by all the carers and staff. They have been very helpful to me. Would recommend Douglas View.
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Review from Jean M (Resident) published on 20 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The experience in here is wonderful.
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Review from A H (Partner of Resident) published on 1 July 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Care and kindness are excellent but feel it is a little too large.
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Review from V B (Sister of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with all the staff.
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Review from L H (Daughter of Resident) published on 24 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic staff, very supportive. Days out and parties are fantastic.
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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Douglas View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 52 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.894 for Douglas View Care Home is calculated as follows: ( (570 Excellents x 5) + (41 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 622 Ratings = 4.894
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Douglas View Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 51 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 23 May 2024
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

There are no team members posted.

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