Douglas View Care Home

William Street, Hamilton ML3 9AX
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9.9 210 Reviews
  • Douglas View Care Home, Hamilton
Douglas View Care Home is located in the heart of Hamilton and offers residents nursing and nursing dementia care in a warm and welcoming environment.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is on hand to offer all the support that residents need. Working alongside residents as well as their loved ones, they design personalised and bespoke care plans that help to ensure each person is living life the way they choose, with the peace of mind that their care is always a priority.

Spending time getting to know residents' hobbies and interests allows the team to design a comprehensive activity programme, supporting each person to continue to do the things they love. For residents who are more social, an active involvement in the Hamilton community is also highly encouraged.

A spacious home, Douglas View has a cinema and bar for residents to enjoy as well as a selection of eight sitting rooms, six dining areas, a café and hairdressing salon. The lovely landscaped garden and courtyard, tended by some of the residents, are favourite spots to spend time catching up with friends and family.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 101 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1389
  • Self-Funded Nursing Dementia Care: from £1444
  • RESPITE Self-Funded Nursing Care: from £1532
  • RESPITE Self-Funded Nursing Dementia Care: from £1592

These prices are only a guideline, please contact Douglas View Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Group/Owner

Person in charge

  • Charlene Curtis (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (101)

Douglas View Care Home Reviews (210)

9.9

Douglas View Care Home has a Review Score of 9.9 (9.894) out of 10, based on 52 reviews in the last 2 years.
Over all time Douglas View Care Home has 210 reviews.

Overall Experience
  • 166
  • 38
  • 5
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Date Published
  • 210
  • 21
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  • 52
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Reviewer Connection to Douglas View Care Home
  • 49
  • 42
  • 37
  • 10
  • 10
  • 10
  • 7
  • 7
  • 6
  • 6
  • 6
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 210, showing 41-60
Review from B B (Daughter-in-law of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Settled most of the time.
Likes and enjoys activities.
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Review from Charles I (Respite Resident) published on 16 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service and commitment from the staffing group at Douglas View Care Home. Treat all residents with care and ensure the best quality of life. a lot of exciting events going on all year round. Great kind care shown always.
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Review from J W (Son of Resident) published on 22 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled well because of the fantastic care she receives from all the staff. Thanks so much.
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Review from D B (Husband of Resident) published on 21 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have no problem whatsoever with the home or any staff.
My wife has fitted in well and enoys the company of all.
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Review from George F (Partner of Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visit was excellent as usual. Cannot fault the hardworking staff.
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Review from M S (Daughter of Resident) published on 10 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum and I want to say a big thank you to the staff in Douglas View for all they do. My mum has not been keeping well both mentally and physically the past few weeks and the staff have been great. The manager is amazing and so approachable. Unfortunately, we are all quick to complain and having a
loved one in care is so stressful for the family and sadly the carers and manager always get the brunt of it. I’ve seen how hard it is for the staff and I know the stress they must be under too. I just want to say how grateful I am that you look after my mum and I hope you know that you are doing an amazing job and I couldn’t do without you.
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Review from M C (Sister of Resident) published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really can't praise the care too highly, it's amazing. My brother has received and is receiving the most excellent care in Douglas View.
He has settled in really well and it is obvious he is happy and contented.
There is a wonderful atmosphere in the home and the staff as always friendly and helpful
and also available to discuss my brothers progress. Completely satisfied and confident about the future for him.
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Review from A M (Sister-in-law of Resident) published on 6 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We can see a huge difference in my brother-in-law since he moved to Douglas View Care Home. He is getting back to being more like himself. The staff get him engaged and he has even started exercising which is great to see given his last care home left him to vegetate with little engagement. The atmosphere
in the home leads to a much better visiting experience for our family.
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Review from Karen M (Daughter of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled very well, the family are really happy to see her settled. The staff, the activities, everything is 100%. I would recommend this care home to anyone. My mum is always laughing and it's nice to see. Thank you for all you have done Douglas View.
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Review from Anne K (Daughter of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has settled in well, he is happy, safe and is well looked after, he receives great support from the staff in the wellman unit, there calming friendly approach is always on hand when my dad needs it, even extended to the office staff when he needs a chat with isabell most days. The management
and staff keep us updated on his well-being on a regular basis. As a family we feel involved.
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Review from J B (Brother of Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is doing well, quite happy with the staff.
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Review from M M (Daughter of Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum settled well, pleased with her care.
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Review from S B (Son-in-law of Resident) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother-in-Law has settled in great, there is always something on to keep them busy, e.g. activities, outings etc. She has been in just over a year and settled exceptionally well. Visiting is really good, always made to feel welcome. The café set up is brilliant; first class, relaxing environment to
sit with relatives.
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Review from I T (Son of Resident) published on 18 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum settled in well and very quickly. She is always well-dressed and happy, which is a huge weight off the family's mind.
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Review from A M (Daughter of Resident) published on 18 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum is really enjoying her time in the care home. She particularly enjoys the trips they take and the entertainment within the care home.
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Review from M S (Friend of Resident) published on 18 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter-in-law's mother has settled in well. The staff communication to the family is good and we are well informed.
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Review from Fraser T (Son of Resident) published on 18 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled in great since she came in 5 weeks ago. The staff have been amazing with her and so helpful. They took a few residents including Mum to Parkhead for lunch and she absolutely loved it. She has settled so well.
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Review from D R (Son of Resident) published on 18 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother is happy and content here. She likes her room and the staff who look after her with good care. She's been here for over 4 years and has been content with her time here.
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Review from Isobel C (Daughter-in-law of Resident) published on 15 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
She seems to be settling in really well. Staff have been helpful in dealing with any minor issues that we have come across. The activities programme is great and the team do an amazing job with everyone.
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Review from S D (Brother of Resident) published on 15 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has settled in very well and is being looked after extremely well. Family are very impressed.
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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Douglas View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 52 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.894 for Douglas View Care Home is calculated as follows: ( (570 Excellents x 5) + (41 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 622 Ratings = 4.894
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Douglas View Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 51 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 23 May 2024
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

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