Douglas View Care Home

William Street, Hamilton ML3 9AX
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9.8 215 Reviews
  • Douglas View Care Home, Hamilton
Douglas View Care Home is located in the heart of Hamilton and offers residents nursing and nursing dementia care in a warm and welcoming environment.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is on hand to offer all the support that residents need. Working alongside residents as well as their loved ones, they design personalised and bespoke care plans that help to ensure each person is living life the way they choose, with the peace of mind that their care is always a priority.

Spending time getting to know residents' hobbies and interests allows the team to design a comprehensive activity programme, supporting each person to continue to do the things they love. For residents who are more social, an active involvement in the Hamilton community is also highly encouraged.

A spacious home, Douglas View has a cinema and bar for residents to enjoy as well as a selection of eight sitting rooms, six dining areas, a café and hairdressing salon. The lovely landscaped garden and courtyard, tended by some of the residents, are favourite spots to spend time catching up with friends and family.
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Care Provided by Douglas View Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 101 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1389
  • Self-Funded Nursing Dementia Care: from £1444
  • RESPITE Self-Funded Nursing Care: from £1532
  • RESPITE Self-Funded Nursing Dementia Care: from £1592

These prices are only a guideline, please contact Douglas View Care Home to find out the exact price for your requirements.

Contact Douglas View Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Contact Douglas View Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Charlene Curtis (Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (101)
  • Single Rooms with Ensuite Wet Room (1)

Douglas View Care Home Reviews (215)

9.8

Douglas View Care Home has a Review Score of 9.8 (9.846) out of 10, based on 50 reviews in the last 2 years.
Over all time Douglas View Care Home has 215 reviews.

Overall Experience
  • 169
  • 40
  • 5
  • 1
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Date Published
  • 215
  • 14
  • 32
  • 50
  • 165
Reviewer Connection to Douglas View Care Home
  • 50
  • 43
  • 37
  • 11
  • 10
  • 10
  • 7
  • 7
  • 6
  • 6
  • 6
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 215, showing 21-40
Review from B G (Son of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited care home in the area but we found Douglas View Care Hone the best. Staff brilliant and friendly. Delighted to give everyone a big thank you.
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Review from J C (Brother-in-law of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of my regular visits to my sister in law. I have found the home to be welcoming and the premises to be very clean. My sister in law is well looked after and has settled in well. I would recommend this home to anyone who has someone who has care needs.
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Review from E M (Daughter of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is very happy in the home and is well looked after by the staff. There are plenty of activities which my dad enjoys.
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Review from A P (Daughter of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is well looked after.
Her drawers keep getting messed up.
Staff really care for my mum + treat my mum good as well as me.
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Review from C C (Daughter of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff in Douglas View are excellent with my mum. They are always friendly and approachable my mum appears well dress and cared for.
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Review from P P (Daughter of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank Douglas View staff enough for looking after my mother in law. The staff are a pleasure, they work tirelessly for the benefit of the residents. They have a better social life than the rest of us! The quality of life of the residents is remarkable. I cannot thank you all enough. We now
have peace of mind and my mother in law has care and dignity.
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Review from L D (Granddaughter of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always lovely to my gran even though she can be difficult at times. Always made me feel welcome and included at the home.
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Review from Isobel M (Friend of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a lovely home place is clean, and the staff are so lovely and helpful. Rooms are big with ensuites. My friend has settled well. They have days out and singers coming in to entertain you. My friend also enjoys getting her hair done.
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Review from Emily M (Granddaughter of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always welcoming and positive staff. Amazing hard working and caring!
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Review from David B (Son of Resident) published on 14 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are fantastic, welcoming and approachable. My mum is settled so we are happy as a family.
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Review from Brian L (Husband of Resident) published on 14 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife seems to have settled in well since she arrived especially in the last few weeks. She likes all the nurses and has a good word to say about them.
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Review from G W (Son of Resident) published on 6 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home has been fantastic from day 1. All the staff are so friendly and caring. Mum is very happy here. Loves the food and eats all in front on her.
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Review from A M (Granddaughter of Resident) published on 1 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Grandma has been here for a long time. Always a lovely visit. Staff always really nice and caring.
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Review from P M (Daughter of Resident) published on 1 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident for 7 years. The staff are fantastic and this has enabled mum to stay well for so long. They know her very well and make sure she is looked after.
Person centred care at its finest. Would recommend to anyone.
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Review from C B (Daughter of Resident) published on 24 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are great, caring and attentive. My mother is well looked after.
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Review from Barrie M (Son of Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All aspects of my mother's care are first-rate. The staff are friendly and professional and are a great help as we the family have to cope with a difficult day-to-day situation. I would recommend Douglas View Care Home to anyone looking to find an elite care facility for a family member.
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Review from C P (Son of Resident) published on 6 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You can't put a value on peace of mind knowing that mum is safe, well looked after and mentally stronger means so much to the family. She is happy and content and that means everything to the family.
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Review from Neil P (Son of Resident) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely happy with my mum's level of care. All the staff are extremely helpful and couldn't do enough for my mum. Cannot fault the level of care at all.
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Review from K S (Wife of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my family are very pleased with the care and attention my husband receives in the Douglas View Care Home. It was his 80th Birthday and they couldn't have done any better for us, the catering was absolutely lovely, banners and balloons and a cake everything you would have got if you had booked
a hall. They have also taken him to Celtic Park and Hamilton Accies. Also, the tribute acts they put on are great. The staff are exceptionally nice and caring. Thank you Douglas View.
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Review from G M (Nephew of Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle has been at Douglasview for a few months. The staff are excellent, very compassionate, caring and sensitive to his needs. They are very reassuring and helpful to me regarding his condition and are very quick to notify me of anything. I highly recommend Douglasview for any relatives that require
such assistance
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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Douglas View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 50 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.846 for Douglas View Care Home is calculated as follows: ( (526 Excellents x 5) + (55 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 598 Ratings = 4.846
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Douglas View Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 49 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 23 May 2024
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Good (4)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

There are no team members posted.

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