Ballumbie Court Care Home

Ballumbie Road, Ballumbie, Dundee DD4 0PD

Ballumbie Court Care Home, Dundee, Angus
Ballumbie Court Care Home, Dundee, Angus
Ballumbie Court Care Home, Dundee, Angus

Ballumbie Court is located within the heart of a quiet residential area on the outskirts of Dundee, a purpose built property offering dementia, nursing and end of life care.

Tastefully decorated, well-equipped bedrooms are bright, safe and comfortable and include views across mature gardens. Residents have a choice of comfortable communal and quiet lounges where they can enjoy socialising, pursue hobbies and interests or simply relax.

Chefs at Ballumbie pride themselves on knowing the tastes of residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced home managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Janet Kermack (Manager)

Local Authority / Social Services: Dundee City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 58 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: AIDS/HIV • Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Down Syndrome • Drug Dependence (past or present) • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Profound & Multiple Learning Disabilties • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Languages Spoken by Staff (other than English): German, Romanian, Urdu

Single Rooms: 58

Rooms with ensuite WC: 58

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Bed Vacancies

posted 06 Feb 2017

Please contact us for information regarding our bed availability

Reviews

9.6 Ballumbie Court Care Home has a Review Score of 9.6 (9.619)

The Review Score of 9.6 (maximum of 10) for Ballumbie Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Ballumbie Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.619 for Ballumbie Court Care Home is calculated as follows: ( (111 Excellents x 5) + (50 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 168 Ratings = 4.619

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Ballumbie Court Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.6 positive Reviews (58 registered beds ÷ 5). 12 Reviews ÷ 11.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ballumbie Court Care Home?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ballumbie Court Care Home

  • Daughter of Resident/Service User
    5
  • Resident / Service User
    2
  • Sister of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Brother-in-law of Resident/Service User
    1
  • more

I think management and staff do a good job in difficult circumstances. My partner is catered for nicely with courteous decent staff and overall I am happy with the care and attention.
Entertainment for residents could be better but is difficult in the circumstances of the residents illnesses.

How likely would you be to recommend Ballumbie Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Made very welcome.
Staff are very caring and built a rapport with me and other residents.
My independence was respected and staff were always willing to help if required.

How likely would you be to recommend Ballumbie Court Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Good personal care and attention to residents. Activities improving. Room kept clean. Good varied menus. Staff there for you as a relative when sometimes get a bit upset. Only issue is clothes, mainly underwear going missing.

How likely would you be to recommend Ballumbie Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

HC-One, Careline Team at Ballumbie Court Care Home responded to this review on 28 Nov 2016:

Thank you for taking the time to give this review. We are happy that you have a positive experience at Ballumbie. We have undertaken a review of our marking system and hope we have improved our processes.

My mother has been a resident of Ballumbie Care Home for the first 4 years, while this has been a very difficult time, she has received excellent care and treatment. The staff are friendly and attentive in dealing with my mother and the other residents. The staff do an excellent job under difficult circumstances, as all residents have different needs. That does not mean that there is no room for improvement this in not a criticism but should keep the staff on their toes.

How likely would you be to recommend Ballumbie Court Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I cannot thank the staff of Ballumbie enough for the care my mum has received over the last 7 months. Unfortunately, my mum passed away last week in Ballumbie but the care she received throughout was first class. From the first day when we, as a family were all very confused and frightened about what was happening, the excellent staff guided us and ensured that mum was safe and well looked after.
We had expert advice and support from everyone. Last week was particularly difficult as you can imagine but once again the staff were there to guide and support us. My mum was treated with respect and dignity throughout and we have nothing but praise and the utmost respect for all of them.

I do believe that the staff of Ballumbie are magnificent and that they very much make the place the special home it is. As my father's health continues to deteriorate I am absolutely sure if he requires care then Ballumbie will be my number one choice. Thank you to everyone for being kind, caring and patient!

How likely would you be to recommend Ballumbie Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Every time I go to visit mum I see how helpful and caring the staff are. If mum has a fall or change of medicine they contact me. She has her appetite back and likes to drink water and tea. Before coming there she was in hospital and another care home for two weeks but the atmosphere are the other care home was awful. There has been a good change in mum since she came to Ballumbie Care Home, I can only say positive things about Ballumbie and it's staff.

How likely would you be to recommend Ballumbie Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My brother has settled in well. It's a nice home and the carers are very good to him.

How likely would you be to recommend Ballumbie Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nice place to be.

How likely would you be to recommend Ballumbie Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum enjoys staying here. She likes the staff and the routine. Only thing she would like is to be taken out more.

How likely would you be to recommend Ballumbie Court Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

HC-One, Careline Team at Ballumbie Court Care Home responded to this review on 03 Aug 2016:

Thank you for taking the time to give feedback about Ballumbie Care Home. I am pleased that your Mum is happy in the home. We have recently reviewed the activity provision in the home and now provide this 7 days a week and outings will be available on a more regular basis.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

Great friendly staff, grandmother settled in well. Food and facilities are perfect for my grandmother.

How likely would you be to recommend Ballumbie Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Can't praise this home enough. The care given to my mum is excellent. Staff are always exceedingly nice, always very helpful and very caring. Always update on how mum is and phone me if she isn't feeling well. Very happy that mum is being looked after properly. This gives me peace of mind. Great big thank you to all the staff. They do a brilliant job.

How likely would you be to recommend Ballumbie Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am resident at Ballumbie. I enjoy living here. always things to do. I use the bus a lot or shopping. The carers are kind and helpful. The food is excellent. The manager is friendly and kind. I enjoy living here.

How likely would you be to recommend Ballumbie Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister-in-law has been resident in the secure unit of Ballumbie Court for 2 ½ years. She suffers from Alzheimer's disease. The care she is receiving at the home is excellent in every respect. The staff liaise with my wife who has power of attorney for her sister keeping her very well informed of all matters. We have complete confidence in Ballumbie Court and the staff.

How likely would you be to recommend Ballumbie Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff always welcoming, individual care to residents very good.

How likely would you be to recommend Ballumbie Court Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

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Awards / Recognitions

April 2014

February 2014

Job Vacancies

Staff Profiles

Janet

Janet Kermack

Job Title: Home Manager

Joined: 2010

Description:

As a Registered Nurse, Janet has over 10 years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Having worked at Ballumbie Court for several years, Janet closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Ballumbie Court.

When asked what she enjoys most about her role, Janet remarked: “I love spending time with our Residents and knowing that I have done everything I can to ensure they are cared for in a kind and respectful way.”

Outside of work, Janet enjoys reading and spending time with her children.

If you would like to find out more information about Ballumbie Court, Janet has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ballumbie Court Care Home