Riverside View Care Home, Dundee, Angus
Riverside View Care Home, Dundee, Angus
Riverside View Care Home, Dundee, Angus

Riverside View Care Home is located on the outskirts of Dundee City within the heart of a quiet residential area, a 60 bedded property offering both Dementia and Nursing care.

At Riverside View, well-equipped and tastefully decorated bedrooms are bright, safe and comfortable. Residents have a choice of lounge areas which feature comfortable and specially designed furnishings.

Chefs at Riverside View pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Angela Percival (Home Manager)

Local Authority / Social Services: Dundee City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Profound & Multiple Learning Disabilties • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish, Tagalog

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Inspectorate* Report on Riverside View Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.7 Riverside View Care Home has a Review Score of 9.7 (9.654)

The Review Score of 9.7 (maximum of 10) for Riverside View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for Riverside View Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.654 for Riverside View Care Home is calculated as follows: ( (264 Excellents x 5) + (82 Goods x 4) + (14 Satisfactorys x 3) + (4 Very Poors x 1) ) ÷ 364 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Riverside View Care Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 14 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    25
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Riverside View Care Home?

  • Extremely LIKELY
    27
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Riverside View Care Home

  • Resident / Service User
    28
  • Daughter of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Son of Resident/Service User
    1

Genuine dedication - care given to mum, felt comfortable mum being there. She was well looked after, activities etc... Were brilliant. I was made so welcome every time I visited. Care was so good mum chose Riverside View to be her resting place.

How likely would you be to recommend Riverside View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

At my time in Riverside View, I was very impressed with the carers understanding, and insight to the patients needs at all times, both night and day. They really do this very demanding job with love and care.
I can not praise them enough.
One complaint please if I may?

Medical help is almost non-existent!

Get back to me please and I will inform you.

How likely would you be to recommend Riverside View Care Home? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Excellent

Activities: Very Poor

Management: Very Poor

Safety / Security: Very Poor

Rooms: Excellent

Value for Money: Very Poor

Claire Hurworth, Careline Manager at Riverside View Care Home responded to this review on 16 Nov 2017:

Thank you so much for your review and the positive comments made in relation to our care staff within our Intermediate Care Unit. Our ethos is to provide kindness in care at all times and we are delighted that you found them to be excellent and we have relayed that to them. However, we are of course disappointed that you found the medical coverage, not to your expectations and we have passed this to the NHS.

Bluebell Unit - Staff friendly and helpful, when pressing buzzer staff respond immediately. Food very good, no complaints. I have received excellent care, no problems.

How likely would you be to recommend Riverside View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Excellent care throughout, the whole entire time.

How likely would you be to recommend Riverside View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with the care and support I have received during my stay.

How likely would you be to recommend Riverside View Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My mother was very happy in Bluebell, she just wanted to stay in her room and the staff were able to make that work.
They worked hard to make her happy and always engaged with her as they went about their work. They cared about her.

How likely would you be to recommend Riverside View Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I didn't know about this place before but my stay has been wonderful and the staff are magnificent.
My kindest regards to all.

How likely would you be to recommend Riverside View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Thoroughly enjoyed stay and found the staff very helpful and cheerful. The staff contributed substantially to my recovery, I would not hesitate to recommend this care home.

How likely would you be to recommend Riverside View Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Regarding my time here, marvellous home and service.

How likely would you be to recommend Riverside View Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This place is totally wonderful.

How likely would you be to recommend Riverside View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Meals were very good with varied menus. Rooms were adequated and cleaned daily.
Staff personnel could not have given any more. Every effort was made to respond to patients wishes.
Physio staff were excellent in preparing you for discharge.

How likely would you be to recommend Riverside View Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very impressed with home, rooms and especially kindness and helpfulness of staff. Would recommend this home to anyone.

How likely would you be to recommend Riverside View Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad was moved to Dundee to be near family. The care home manager met with me very quickly and explained everything I needed to know before he moved. From day 1, I have been so impressed by the standards of care. Staff have made every effort to get to know my dad and who he is as a person. Although he has dementia this is so important to me that they know him and all of his likes. The home has many thoughtful touches, the dinner table is set for every meal, half napkins and table cloths. the food is excellent and residents helped with eating. There is a genuine, caring atmosphere by all staff. I can pop in anytime and there is a friendly welcome. Communication with me as a relative is excellent, entertainment are numerous and my dad enjoys all of these. Well done to all. I have had no regrets and have been so impressed.

How likely would you be to recommend Riverside View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care staff were so helpful and pleasant.

How likely would you be to recommend Riverside View Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Good

Staff: Excellent

Safety / Security: Good

Rooms: Good

Welcoming, most helpful and well mannered, Considerate and caring at all times. Staff cheerful and accommodating at all times to myself, family and visitors.

How likely would you be to recommend Riverside View Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My time at Bluebell gave me back my independence and confidence. The care and support from staff was very good. I was a bit anxious at first and reluctant to come out of my room but staff soon put me at ease and encouraged me to join the other service users in the dining room for meals. I soon made new friends which helped me in my recovery. I cannot thank the staff enough as I have now made a full recovery.

How likely would you be to recommend Riverside View Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff very good. Room very clean.

How likely would you be to recommend Riverside View Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

I have been ill at home and hospital for 6 months. The home and the hospital have been very helpful to get me back to better health.

How likely would you be to recommend Riverside View Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Following a short stay in hospital, I was referred to 'Bluebell care Unit' as part of 'Riverside View Care Home' to continue my rehabilitation. during that time, I was cared for extremely well and treated with respect at all times. Staff could not have been more caring and attentive.

How likely would you be to recommend Riverside View Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Since my stay here (about 6 weeks) I have found all staff to be courteous, friendly, caring and professional. The carers do a great job providing anything and everything promptly and always with a smile. I cannot fault the carers and nurses at all. My experience here has been a very good stepping stone from hospital to home.

How likely would you be to recommend Riverside View Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

The care I received here was excellent by all members of staff from nurses, care assistants and cleaning staff and I wouldn't hesitate to come back here if I had to.

How likely would you be to recommend Riverside View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found this to be a very warm and friendly experience. The staff couldn't be more helpful. I am very grateful to the staff and physio team for all their help and support.

How likely would you be to recommend Riverside View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister is well looked after. Never seen meals or been at the home at meal times.

How likely would you be to recommend Riverside View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The experience has been very good. The staff are really pleasant and very helpful.

How likely would you be to recommend Riverside View Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have found my stay here to be pleasant and satisfactory.

How likely would you be to recommend Riverside View Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff here are very kind and helpful and I couldn't wish for better care. Nothing is too much trouble for them. Food is excellent.

How likely would you be to recommend Riverside View Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have enjoyed my stay at Bluebell - the staff have been very helpful and accommodation is very comfortable.

How likely would you be to recommend Riverside View Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

I found this to be a very warm, friendly experience. Staff performed above and beyond the call of duty on many occasions.

How likely would you be to recommend Riverside View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been in the Bluebell unit for several weeks and I am really enjoying my stay here, staff and service is 100% excellent.

How likely would you be to recommend Riverside View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

All the staff are very very good and some carers are very helpful and friendly. Easy to talk to and get along with.

How likely would you be to recommend Riverside View Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

This is an ideal place to be whilst recuperating. The standard of cleanliness is excellent, the food is very good with a variety and a choice to suit everyone. The staff are so helpful and kind and cant do enough for you. The atmosphere, although peaceful is cheery. The only criticism I have is the fact that at times there is not enough staff to cope with the work.

How likely would you be to recommend Riverside View Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

HC-One, Careline Team at Riverside View Care Home responded to this review on 03 Jan 2016:

Thank you for your very positive comments about your stay in Riverside Care Home and I am pleased to hear that you found the staff helpful and kind as we pride ourselves in delivering kind care at HC-One. We are sorry that you felt at times that there were not enough staff. Staff may at those times have been busy assisting with personal care so would not be visible but I would like to reassure you that we do always work to staffing levels agreed with the NHS and the Care Inspectorate.

Found nursing and staff easy to approach and talk to - helpful, cheery.

How likely would you be to recommend Riverside View Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Angela

Angela Percival

Job Title: Home Manager

Joined: 2013

Description:

As a Registered Nurse, Angela has gained nearly 15 years’ experience in providing care and support to people, to enrich their lives. She is a confident leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Angela joined Riverside as home Manager as she shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Riverside.

When asked what she enjoys most about her role, Angela remarked: “I like being able to make changes within the home that I know will make a difference to the lives of our Residents.”

Away from work, Angela loves nothing more than the great outdoors. She has completed the West Highland Way on foot and recently taken up cycling.

If you would like to find out more information about Riverside, Angela has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Riverside View Care Home