Castle View Nursing Home

From day 1 everyone's been Brilliant and show genuine care and help, even for myself to learn how to deal with difficult situations during the stages of my dads illness.

We had to find somewhere quickly to have brother looked after all the staff did a great job looking after brother he was very poorly and was looked after washed, shaved, treated with dignity in his final weeks. We visited him many times when we come over from Lancashire. Lovely kind hard working staff who care, nothing was to much trouble for them. The reception lady was great when I spoke to her I knew it was the right place for thhim to be straight away. He passed on 7th August in Castle View at peace.

As a registered nurse (manager), I was humbled to witness the overall caring, professional, empathetic quality of care given to my mother in law in her final days. Also, the care, support provided to the family was exceptional.

We have now been visiting for 6 months and have always found the staff to be caring and helpful.

The staff at Castle View are very caring and efficient. We particularly appreciate the "open door" policy and the welcome given to residents' family and friends. Their social media page is very painful and informative.

Thank you to all the staff at Castle View Peel for the time they put into both the patient and the families. It is very much appreciated!

I have found the care and attention my husband has received has been excellent. The staff are incredibly kind and efficient. Professionalism and understanding of his needs are faultless. The whole team from the carers to domestic, kitchen and laundry, amazing. Nothing is too much trouble, the helpfulness at reception to the busy handymen and gardener/painter ensures I go home knowing my husband is in good hands.

All had a lovely time. Thank you Castle View.

I would recommend Castle View Nursing Home.

The staff makes Castle View feel like a home. They always have a hug and a kind word for the residents and family members. Nothing is too much trouble. The facility is spotlessly clean and the amenities and activities are wonderful. Again, it's the staff involved with enriching the resident's lives that makes Castle View such a special place. Thank you!

Two years as a resident, my husband is looked after so well, the staff are amazing, caring, entertaining and full of empathy. Every day is a challenge for them all and they do their absolute best, often against all odds. Dementia is the most dreadful disease but they understand the needs of both residents and families, allowing families to live their lives knowing their loved ones are cared for well. Still feel staff need more support in so far as if they are ill themselves (bigger issues) they should be paid - loyalty deserves support.

My mother is very well cared for and appreciated, her needs are met plus her wants. She feels at home here and I feel welcomed and cared for every time I visit. The staff are professional yet friendly and more like family. I feel reassured, when I am not on the island, that mum is in the best place and cared for in a loving appropriate way. Thank you.

My dad only arrived at Castle View last week, but since he arrive we can not praise the care he has been given enough. All of the staff are so friendly and the way they engage with dad is lovely to see, they have fun with him too which I know he likes. This was a very hard decision for us as we did all we could to keep dad in his own home. Dad deserves the best care possible and we know he will get that here. They have made us feel so welcome too, which helps in such a difficult time.

The review was carried out in an unhurried manner. This type of resident is in a vulnerable position and it is good to think that there is great consideration given to their welfare. It gave a good opportunity to raise any concerns which may exist, which one can only hope will be acted upon.

My mother is treated with respect, friendliness and kindness. All her needs are taken care of quickly. The staff are a joy and have her laughing everyday. From nurses to cleaners, everyone worked so hard, especially the carers, but always with a smile. The whole of Castle View Nursing Home is spotlessly clean. The daily selection of food is very varied and they go out of their way to accommodate mum's whims when possible. I can not praise all at Castle View enough.

The staff at Castle View Nursing Home are doing their best to care for my partner who is in an advanced stage of dementia. It is a difficult task at the best of times but in general the care is as good as it could ever be, apart from one to one/ 24 hours/7 days per week, which is not entirely an option.

Mum has been resident for over 2 years now and is very settled. The staff are very attentive and caring towards mum and other residents. Always giving a friendly wave and say hello when passing. Staff are always available to answer queries or sort any problems.

Also, with a few exceptions carers are less personable than they could be, considering they are caring for elderly, fragile individuals needing reassurance and kindness. Recently my relative has been unwell but has not received the extra attention and sympathy one should expect. Communication with staff especially on weekends is difficult. The two staff mobile phones on my relative's floor are often switched off.

A lovely visit showing how excellently my friend is being looked after. From an initial phone call to the swift welcome, and then the time with my friend. The team was efficient, unobtrusive, helpful, and always incredibly kind. We were offered refreshments and help at every stage. My friend is loving the home! Great job - well done!

All in all, I am extremely happy here.