Castle View Care Home

Ballatessan Meadow, Peel, Isle of Man IM5 1DX
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9.5 50 Reviews
  • Castle View Care Home, Isle of Man
The compassionate Castle View care team is committed to providing the highest standards of quality and person-centred nursing and dementia care on a permanent and short stay basis. They never lose sight of the fact that, first and foremost, Castle View is the residents’ home.

Castle View provides residents with facilities in a warm and caring environment benefiting from its peaceful location and surroundings. Set in secure landscaped grounds with stunning views over the hills and down to the sea, Castle View is conveniently located on the outskirts of the picturesque town of Peel on the western coast of the Isle of Man. Bedrooms have en-suite facilities, electric profiling beds, and assisted bathrooms are also available. The home has an on-site hairdressing salon and residents can use the free WiFi throughout the home.

Residents can also benefit from a sensory unit, enjoy a broad range of activities and are encouraged to live as independently as possible, through the use of care pathways, particularly for residents who are living with dementia.

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Care Provided by Castle View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sam Koroma (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Castle View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,575
    • Self-Funded Nursing Dementia Care from £1,575
    • RESPITE Self-Funded Nursing Care from £1,791
    • RESPITE Self-Funded Nursing Dementia Care from £1,791
  • (these prices are only a guideline, please contact Castle View Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Own Furniture if required
  • Visiting

  • The homes open visiting policy helps residents and loved ones share visits at the times that are most convenient for them.


Castle View Care Home Reviews (50)

Total of 50, showing 21-40
9.5

Castle View Care Home has a Review Score of 9.5 (9.476) out of 10, based on 25 reviews in the last 2 years. Over all time Castle View Care Home has 50 reviews.

Overall Experience

  • 27
  • 19
  • 4
  • 0
  • 0

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Review from F F (Wife of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care he has. I just wish he would use his walker a bit more often. The staff are all very good to all the patients.

Reply from Sam Koroma, Home Manager at Castle View Care Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your husband's care at Castle View and it is lovely to hear you are happy with the level of care being received at the Home. Your feedback will be passed on to the team who will be delighted with your 5* review.


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Review from Barbara G (Daughter of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother cannot stand or walk therefore totally reliant on staff. Qualified nurses are, on the whole excellent, caring and compassionate, carrying out any interventions professionally. All staff are pleasant but carers not always 'caring' e.g items such as call bell, telephone etc left out of reach.
I recently found Mum with faeces under and around her nails suggesting that she had not been washed properly. The food is plonked in front of her but she cannot cut up many foods and uses her fingers to eat! The water jug is not changed regularly. Mum describes some staff as 'rough' when dressing her and putting her in her chair. The table in front of Mum is not cleaned.

Reply from Sam Koroma, Home Manager at Castle View Care Home

Barbara, thank you for taking the time to leave a review for Castle View. We continually strive to improve the care and service we provide and appreciate your feedback. I would like to invite you to discuss your thoughts on how we can improve the services we are providing at Castle View, as we believe your mum deserves the best care possible.


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Review from E H (Wife of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone has been kind to my husband, giving him quality of life in the last stages of dementia. Also, giving him dignity which I really appreciate. My husband has always loved getting out and mixing with people and your staff have given him this again. Sadly, I can't live him the care he needs now.

Reply from Sam Koroma, Home Manager at Castle View Care Home

We would like to thank you for taking the time to leave us a review and for your positive comments about the home and team at Castle View. It’s lovely to hear your husband is enjoying the time spent with our team and that he’s receiving the care he deserves. All comments will be passed on to the team.


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Review from Alastair C (Respite Resident) assisted by family/friend published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean and comfortable room with all required, clean equipment. Excellent experience. Staff attentive and knowledgeable. Friendly, helpful and reassuring, with dignified and professional attention to all my medical needs. Thank you.

Reply from Sam Koroma, Home Manager at Castle View Care Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care you received and the recognition of the team at Castle View. Your feedback has been passed on to the team.


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Review from Ian M (Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hi, I was very pleased with my stay at Castle View. The accommodation was what I expected. The only quibble was that the riser recliner chair was small -I am six foot- but I managed ok.
The staff were very good, knowledgable and helpful.
The food was good.
The only small quibble was that there
were not much activities. Generally, it was very good.

Reply from Sam Koroma, Home Manager at Castle View Care Home

Thank you for taking the time to leave a review Ian, and for your positive comments about our home and team. We will take on board your feedback regarding the activities offered to you while at Castle View and review the situation.


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Review from Janet S (Respite Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently, I was a resident in Castle View Nursing Home for eleven weeks during which time I had ample opportunity to experience to activities of all staff members. As a qualified nurse of many years, it was interesting to note the finer points of care I received from the nursing staff which was excellent.
The carers were helpful, friendly yet professional, making the ethos of the home a comfortable one and this enables me to recommend this home very highly.

Reply from Sam Koroma, Home Manager at Castle View Care Home

Thank you for taking the time to leave us a review Janet, we are so pleased to read your positive comments about the care you received and your recognition of the team at Castle View. Your feedback has been passed on to the team.


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Review from Paul S (Son of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for about 17 months. I don't live on the Isle of Man, but visited her just recently. The care is first-rate. Most notably, the degree of interest, interaction, compassion, and love demonstrated by the staff is outstanding. It's clear that Mom is respected, and the staff
couldn't have been more welcoming to me during my visit. A truly warm and spirited environment.

Reply from Sam Koroma, Home Manager at Castle View Care Home

Thank you for taking the time, Paul, to leave a review and for your positive comments about our home and team, we are pleased to hear your mum is getting the care she deserves and is enjoying living at Castle View. Your comments have been shared with the team who will be delighted to hear your feedback.


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Review from M H (Daughter of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Castle View Nursing Home facilitated a rapid, smooth transition for Mum from the hospital into a lovely room in their care home. Within just a couple of days we saw a massive positive turnaround in Mum and she sparked back with all her humour, quips and fond memories.
The staff treat
her with dignity and fondness like old friends, and have made all of us feel at home from the get-go! We are very grateful to all the staff at Castle View for their wonderful warm welcome!

Reply from Sam Koroma, Home Manager at Castle View Care Home

Thank you for taking the time to leave us a review, we are so pleased to read your positive comments about the care your mum is receiving and how well she has settled in at Castle View. Your feedback has been passed on to the team.


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Review from L J (Daughter of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has enjoyed her time at Castle View Nursing Home so far. The team has been very supportive of Mum, moving from a residential home to nursing care. In a very short space of time, they have got to know her and ensured her needs are met.
Mum has settled quickly and has been enjoying being at Castle
View with the friendly and attentive staff. Thank you for your sensitive care.

Reply from Home Manager at Castle View Care Home

Thank you for taking the time to leave us a review, it is lovely to hear that your mum has settled into the home and we appreciate your kind words and recognition of the team at Castle View. Your comments will be shared with the team.


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Review from Georgina E (Daughter of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum has settled well since November and the team has been professional and attentive to Mum who likes her new environment.
The transition from Mum's residential home to Castle View Nursing Home has been smooth. It was obvious Mum's key nurse had read and understood Mum's notes and could refer
to specific medications. He was open to our input when discussing Mum's care plans which were detailed and showed understanding of Mum's character and condition. We discussed the flu jab which he prompted us to talk about and Mum has since agreed to having the flu jab.

Reply from Home Manager at Castle View Care Home

Thank you, Georgina, for taking the time to leave us a review. We are pleased to read your positive comments about your mum's care at Castle View and it is lovely to hear she is settling in at the home. Your feedback will be passed on to the team.


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Review from Susan C (Daughter of Resident) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very modern and well kept. The home is due to get more staff which will help the current staff and the level of interaction with residents. The home has a very helpful receptionist who is a credit to the home. One of the nurses in charge in the dementia section is fantastic. If you had a
home full of her style of nursing looking after patients it would be an even better environment.
Castle View Nursing Home is a good care home and is always looking to provide the best care for residents. The only downside is the lack of activities which minimises interaction. Perhaps the new staff due will turn this only negative point around.

Reply from Home Manager at Castle View Care Home

Thank you for your review Susan and the positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. Your feedback on the activities will be looked at and we hope to expand what we offer our residents over the coming months. Many thanks.


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Review from M Q (Daughter of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent approximately eighteen months living at Castle View Nursing Home and within that time received great kindness and care from all the wonderful staff. Even during difficult Covid times, they went out of their way to look after our mum. Sadly Mum recently passed away but the fact that she saw
the other residents and staff as her extended family and adored them has given us great comfort. They were also very supportive of our family's needs and we will forever see them as friends.

Reply from Home Manager at Castle View Care Home

Thank you for your kind words and recognition of the team at Castle View. We are really sorry for your loss and we hope we made your mum's last months with us as enjoyable as possible. The care and services we deliver as a team to our residents and families are extremely important to us. Your comments will be passed on to the team.


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Review from R W (Daughter of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident for 9 years in Castle View. She was very happy there from the start, engaging in all the activities and enjoying concerts etc. Her care has always been good and the staff have always worked with me over decisions as her dementia has progressed. She continues to be well looked
after by a team of highly trained carers and nurses who have been severely challenged over the last two years. Well done to the Manager and all the staff for dealing with the frustrations, heartbreak and other endless challenges that came with Covid.

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Review from Jill W (Daughter of Resident) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived in Castle View Nursing Home since September 2013 so this September it will be nine years! She celebrated her 101st birthday last month and although, due to Covid-19 restrictions, I was unable to be there in person (I am almost 80-years-old and live in Bristol) I enjoyed sharing this
important landmark with her via the nursing home Skype video. Mother is a very happy and contented resident which is testimony to both her own pragmatic and positive attitude to life and, most importantly, to the care all the staff give to not only her but to all the residents in their care. Castle View aims to make life as close as possible to living in one’s own home. They reach their target! Thank you Castle View for everything!

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Review from C N (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Castle View Nursing Home from January 2013 to her death in June 2021. The staff, many from international backgrounds are extremely caring, knowledgeable and showed genuine empathy to my mother. I feel she got the very best care available. The facility was purpose built, sunny,
airy and pleasant. Staff are constantly trained and many of them have been there for many years, which is important for the residents.

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Review from V M (Friend of Resident) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Reception staff, friendly, helpful caring and practical. Care home staff, attentive, friendly, professional and efficient in their duties. Cleanliness, good. Meals sometimes too big for someone with a very small appetite. Entertainment always appreciated especially when it was something a bit different.

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Review from M H (Friend of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly receptionist, most helpful. Office staff always ready to help and please. Carer (entertainment of residents) amazing, simply wonderful. Very, very clean everywhere always smells fresh. Excellent carers, all of them.

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Review from C C (Daughter of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with the positive changes in our mother since she came to Castle View in May 2019. The staff have clearly taken a great deal of trouble to work with her on her needs and her diet. To us, she seems so much more relaxed, enjoying her meals and engaging more with those around
her. She looks younger than when she arrived! We are delighted.

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Review from S S (Son of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since 2016. I live abroad so having confidence in her care is very important - I can say that the care at Castle View has been exemplary. My mum is fully cognizant and very capable of voicing any complaint - she has never done so. I and my family have been welcomed with
the deepest courtesy and respect. I am deeply grateful to the staff and management of this excellent facility.

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Review from Stephen W (Nephew of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. I have been impressed with the home, the staff and manager.
Nothing has been too much trouble during the difficult time of placing our aunt and uncle here from their home and the end of life care given to our uncle.

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Current Review Score: 9.5 (9.476)

Overview of Review Score

The Review Score of 9.5 (9.476) out of 10 for Castle View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.476 for Castle View Care Home is calculated as follows: ( (177 Excellents x 5) + (83 Goods x 4) + (26 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 292 Ratings = 4.476

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Castle View Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

* Isle of Man Inspection Unit is responsible for the registration and inspection of social care services in Isle of Man.

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (1)

Sam

Sam Koroma

Job Title: Home Manager

Joined: 2022

It is my responsibility to ensure that all residents in Castle View are provided with the very best care and that our staff team, work their hardest, with respect and compassion so that those we support can maintain their dignity and live a healthy and happy life.