Castle View Care Home

Ballatessan Meadow, Peel, Isle of Man IM5 1DX
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9.7 60 Reviews
  • Castle View Care Home, Isle of Man
The compassionate Castle View care team is committed to providing the highest standards of quality and person-centred nursing and dementia care on a permanent and short stay basis. They never lose sight of the fact that, first and foremost, Castle View is the residents’ home.

Castle View provides residents with facilities in a warm and caring environment benefiting from its peaceful location and surroundings. Set in secure landscaped grounds with stunning views over the hills and down to the sea, Castle View is conveniently located on the outskirts of the picturesque town of Peel on the western coast of the Isle of Man. Bedrooms have en-suite facilities, electric profiling beds, and assisted bathrooms are also available. The home has an on-site hairdressing salon and residents can use the free WiFi throughout the home.

Residents can also benefit from a sensory unit, enjoy a broad range of activities and are encouraged to live as independently as possible, through the use of care pathways, particularly for residents who are living with dementia.
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Care Provided by Castle View Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Gardens
  • Bar/Café

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1575
  • Self-Funded Nursing Dementia Care: from £1575
  • RESPITE Self-Funded Nursing Care: from £1791
  • RESPITE Self-Funded Nursing Dementia Care: from £1791

These prices are only a guideline, please contact Castle View Care Home to find out the exact price for your requirements.

Contact Castle View Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Castle View Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sam Koroma (Home Manager)

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • The homes open visiting policy helps residents and loved ones share visits at the times that are most convenient for them.

Castle View Care Home Reviews (60)

9.7

Castle View Care Home has a Review Score of 9.7 (9.652) out of 10, based on 30 reviews in the last 2 years.
Over all time Castle View Care Home has 60 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Castle View Care Home
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Total of 60, showing 21-40
Review from R W (Daughter of Resident) published on 25 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is treated with respect, friendliness and kindness. All her needs are taken care of quickly. The staff are a joy and have her laughing everyday. From nurses to cleaners, everyone worked so hard, especially the carers, but always with a smile. The whole of Castle View Nursing Home is spotlessly
clean. The daily selection of food is very varied and they go out of their way to accommodate mum's whims when possible. I can not praise all at Castle View enough.
Reply from Sam Koroma, Castle View Manager at Castle View Care HomeWe would like to thank you for taking the time to leave us a review and positive comments about the home and team at Castle View Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us and it's lovely to read your comments reflect this. Your feedback will be shared with the team who will be delighted with your 5* review.
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Review from Neil W (Partner of Resident) published on 25 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Castle View Nursing Home are doing their best to care for my partner who is in an advanced stage of dementia. It is a difficult task at the best of times but in general the care is as good as it could ever be, apart from one to one/ 24 hours/7 days per week, which is not entirely an option.
Reply from Sam Koroma, Castle View Manager at Castle View Care HomeThank you for taking the time to leave us a review and positive comments about the home and team at Castle View Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.
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Review from M P (Son of Resident) published on 4 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been resident for over 2 years now and is very settled. The staff are very attentive and caring towards mum and other residents. Always giving a friendly wave and say hello when passing. Staff are always available to answer queries or sort any problems.
Reply from Sam Koroma, Castle View Manager at Castle View Care HomeThank you for taking the time to leave us a review and for your kind words and recognition of the team at Castle View Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and its lovely to read your comments reflect this. Your feedback will be passed on to the team who will be delighted with your 5* review.
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Review from A A (Daughter of Resident) published on 11 October 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
Castle View is a good care home. The structure is pleasant. Manager personable and friendly, nursing staff professional, carers carry out assigned duties. However, on more than one occasion, points I have raised have not been satisfactorily addressed:
1. Catering service could be improved by privileging
quality over quantity and serving food at the desired temperature.
2. Response time to the call bell is often unacceptably lengthy, forcing resident to resort to other means of attracting attention.
3. Handling of laundry needs improvement: too often named and numbered items are mislaid.
Also, with a few exceptions carers are less personable than they could be, considering they are caring for elderly, fragile individuals needing reassurance and kindness. Recently my relative has been unwell but has not received the extra attention and sympathy one should expect. Communication with staff especially on weekends is difficult. The two staff mobile phones on my relative's floor are often switched off.
Reply from Sam Koroma, Castle View Manager at Castle View Care HomeThank you for taking the time to leave a review for Castle View Nursing Home. The care and services we provide to our residents and their families are important to us. We are always looking at ways to continually enhance our care and services, and your feedback is very valuable to us. I am aware that you are in contact with the team in the home, and will meet with them for more updates when you visit the island later this month. Thank you again for your feedback.
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Review from M M (Friend of Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely visit showing how excellently my friend is being looked after. From an initial phone call to the swift welcome, and then the time with my friend. The team was efficient, unobtrusive, helpful, and always incredibly kind. We were offered refreshments and help at every stage. My friend is loving
the home! Great job - well done!
Reply from Sam Koroma, Castle View Manager at Castle View Care HomeThank you for taking the time to leave us a review and for your kind words and recognition of the team at Castle View Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.
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Review from Katie F (Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Castle View is like a five-star hotel.
The staff are kind and attentive. The food is delicious.
The room is ver comfortable and has a lovely view over the hills.
My room is kept spotlessly clean.
The staff are always cheerful and nothing is too much trouble for them.
All in all, I am extremely
happy here.
Reply from Sam Koroma, Castle View Manager at Castle View Care HomeThank you for taking the time to leave us a review and for your kind words and recognition of the team at Castle View Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.
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Review from E B (Wife of Resident) published on 10 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband was in Castle View for three weeks whilst I attended a family wedding. He did not altogether enjoy the experience. The savory food he felt was not of a good standard- he is not a big eater but he complained that meat portions were extremely small. I told the manageress- she contacted the
person in charge of the kitchen who replied to me that they would see to the problem. However, when I got my husband home he said the portions did not improve! The other problem was buzzers going off constantly in the corridor- very stressful for the residents. I understand why they have them in the rooms but when one resident is constantly using the buzzer surely it should be isolated and the nurses make a point of checking that person on a regular basis.
Reply from Sam Koroma, Castle View Manager at Castle View Care HomeWe would like to thank you for taking the time to leave us a review and positive comments about the home and team at Castle View Nursing Home. We continually strive to improve the care and service we provide and appreciate your feedback. I would like to invite you to discuss your thoughts on how we can improve our 'food and drink' offering, 'activities' and 'rooms' at Castle View to improve them further. Your feedback will be passed on to the team.
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Review from R W (Daughter of Resident) published on 28 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom has lived in Castle View Care Home for over 1 year now and both she and all the family are extremely satisfied with the level of care. All the staff are professional, easygoing, friendly, and go the extra mile. It made Moms stay feel like home. They will always say hello and stop by for a chat.
Thank you for everything you do - it is very reassuring for us to know Mom is so well cared for.
Reply from Sam Koroma, Castle View Manager at Castle View Care HomeThank you for taking the time to leave us a review and for your kind words and recognition of the team at Castle View Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.
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Review from Peter A (Resident) published on 4 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been a resident here for 3 1/2 years and my wife 4 years. During this time, we have had 3 managers, sometimes standards have ranged from poor to exceptional, but on the whole satisfactory. The nurses, carers and supporting staff on the whole are very caring, with our manager showing the way and
with many staff going out of their way to be helpful, in spite of being occasionally short-staffed. Noise from televisions and doors slamming are constant, problems as sound insulation seems non-existent. But overall, I would at present recommend the nursing home.
Reply from Sam Koroma, Home Manager at Castle View Care HomePeter, thank you for taking the time to leave a review for Castle View and for your comments about our home and team. We are pleased to hear that both you and your wife are appreciative of the team's efforts at the home and that you would recommend living at the home to others. We continually strive to improve the care and service we provide and appreciate your feedback which we will take on board.
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Review from Tracy W (Daughter of Resident) published on 3 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father continues to be very happy at Castle View Nursing Home. He is a very quiet and shy man who doesn't like to take part in group activities but I and the activities organiser try to encourage him. I hope they have success as it concerns me sometimes that he is isolated. Regardless, he enjoys
his chats with staff and it is a blessing that he really likes all the staff. They are incredibly friendly and caring.
Reply from Sam Koroma, Home Manager at Castle View Care HomeThank you for taking the time to leave us a review, Tracey. We are so pleased to read your positive comments about your father's care at Castle View and it is lovely to hear he enjoys speaking to our team. Your feedback will be passed on to the team.
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Review from F F (Wife of Resident) published on 22 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care he has. I just wish he would use his walker a bit more often. The staff are all very good to all the patients.
Reply from Sam Koroma, Home Manager at Castle View Care HomeThank you for taking the time to leave us a review. We are so pleased to read your positive comments about your husband's care at Castle View and it is lovely to hear you are happy with the level of care being received at the Home. Your feedback will be passed on to the team who will be delighted with your 5* review.
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Review from Barbara G (Daughter of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother cannot stand or walk therefore totally reliant on staff. Qualified nurses are, on the whole excellent, caring and compassionate, carrying out any interventions professionally. All staff are pleasant but carers not always 'caring' e.g items such as call bell, telephone etc left out of reach.
I recently found Mum with faeces under and around her nails suggesting that she had not been washed properly. The food is plonked in front of her but she cannot cut up many foods and uses her fingers to eat! The water jug is not changed regularly. Mum describes some staff as 'rough' when dressing her and putting her in her chair. The table in front of Mum is not cleaned.
Reply from Sam Koroma, Home Manager at Castle View Care HomeBarbara, thank you for taking the time to leave a review for Castle View. We continually strive to improve the care and service we provide and appreciate your feedback. I would like to invite you to discuss your thoughts on how we can improve the services we are providing at Castle View, as we believe your mum deserves the best care possible.
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Review from E H (Wife of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone has been kind to my husband, giving him quality of life in the last stages of dementia. Also, giving him dignity which I really appreciate. My husband has always loved getting out and mixing with people and your staff have given him this again. Sadly, I can't live him the care he needs now.
Reply from Sam Koroma, Home Manager at Castle View Care HomeWe would like to thank you for taking the time to leave us a review and for your positive comments about the home and team at Castle View. It’s lovely to hear your husband is enjoying the time spent with our team and that he’s receiving the care he deserves. All comments will be passed on to the team.
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Review from Alastair C (Respite Resident) assisted by family/friend published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean and comfortable room with all required, clean equipment. Excellent experience. Staff attentive and knowledgeable. Friendly, helpful and reassuring, with dignified and professional attention to all my medical needs. Thank you.
Reply from Sam Koroma, Home Manager at Castle View Care HomeThank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care you received and the recognition of the team at Castle View. Your feedback has been passed on to the team.
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Review from Ian M (Resident) published on 25 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Hi, I was very pleased with my stay at Castle View. The accommodation was what I expected. The only quibble was that the riser recliner chair was small -I am six foot- but I managed ok.
The staff were very good, knowledgable and helpful.
The food was good.
The only small quibble was that there
were not much activities. Generally, it was very good.
Reply from Sam Koroma, Home Manager at Castle View Care HomeThank you for taking the time to leave a review Ian, and for your positive comments about our home and team. We will take on board your feedback regarding the activities offered to you while at Castle View and review the situation.
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Review from Janet S (Respite Resident) published on 14 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Recently, I was a resident in Castle View Nursing Home for eleven weeks during which time I had ample opportunity to experience to activities of all staff members. As a qualified nurse of many years, it was interesting to note the finer points of care I received from the nursing staff which was excellent.
The carers were helpful, friendly yet professional, making the ethos of the home a comfortable one and this enables me to recommend this home very highly.
Reply from Sam Koroma, Home Manager at Castle View Care HomeThank you for taking the time to leave us a review Janet, we are so pleased to read your positive comments about the care you received and your recognition of the team at Castle View. Your feedback has been passed on to the team.
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Review from Paul S (Son of Resident) published on 6 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for about 17 months. I don't live on the Isle of Man, but visited her just recently. The care is first-rate. Most notably, the degree of interest, interaction, compassion, and love demonstrated by the staff is outstanding. It's clear that Mom is respected, and the staff
couldn't have been more welcoming to me during my visit. A truly warm and spirited environment.
Reply from Sam Koroma, Home Manager at Castle View Care HomeThank you for taking the time, Paul, to leave a review and for your positive comments about our home and team, we are pleased to hear your mum is getting the care she deserves and is enjoying living at Castle View. Your comments have been shared with the team who will be delighted to hear your feedback.
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Review from M H (Daughter of Resident) published on 16 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Castle View Nursing Home facilitated a rapid, smooth transition for Mum from the hospital into a lovely room in their care home. Within just a couple of days we saw a massive positive turnaround in Mum and she sparked back with all her humour, quips and fond memories.
The staff treat
her with dignity and fondness like old friends, and have made all of us feel at home from the get-go! We are very grateful to all the staff at Castle View for their wonderful warm welcome!
Reply from Sam Koroma, Home Manager at Castle View Care HomeThank you for taking the time to leave us a review, we are so pleased to read your positive comments about the care your mum is receiving and how well she has settled in at Castle View. Your feedback has been passed on to the team.
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Review from L J (Daughter of Resident) published on 24 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has enjoyed her time at Castle View Nursing Home so far. The team has been very supportive of Mum, moving from a residential home to nursing care. In a very short space of time, they have got to know her and ensured her needs are met.
Mum has settled quickly and has been enjoying being at Castle
View with the friendly and attentive staff. Thank you for your sensitive care.
Reply from Home Manager at Castle View Care HomeThank you for taking the time to leave us a review, it is lovely to hear that your mum has settled into the home and we appreciate your kind words and recognition of the team at Castle View. Your comments will be shared with the team.
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Review from Georgina E (Daughter of Resident) published on 24 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mum has settled well since November and the team has been professional and attentive to Mum who likes her new environment.
The transition from Mum's residential home to Castle View Nursing Home has been smooth. It was obvious Mum's key nurse had read and understood Mum's notes and could refer
to specific medications. He was open to our input when discussing Mum's care plans which were detailed and showed understanding of Mum's character and condition. We discussed the flu jab which he prompted us to talk about and Mum has since agreed to having the flu jab.
Reply from Home Manager at Castle View Care HomeThank you, Georgina, for taking the time to leave us a review. We are pleased to read your positive comments about your mum's care at Castle View and it is lovely to hear she is settling in at the home. Your feedback will be passed on to the team.
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Current Review Score: 9.7 (9.652)

Overview of Review Score

The Review Score of 9.7 (9.652) out of 10 for Castle View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.652 for Castle View Care Home is calculated as follows: ( (255 Excellents x 5) + (76 Goods x 4) + (19 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 353 Ratings = 4.652
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Castle View Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

* Isle of Man Inspection Unit is responsible for the registration and inspection of social care services in Isle of Man.

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

Sam

Sam Koroma

Job Title: Home Manager Joined: 2022

It is my responsibility to ensure that all residents in Castle View are provided with the very best care and that our staff team, work their hardest, with respect and compassion so that those we support can maintain their dignity and live a healthy and happy life.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Castle View Care Home to verify any information. View our terms and conditions. Castle View Care Home has an Enhanced Service - more info.