Castle View Nursing Home

Very friendly receptionist, most helpful. Office staff always ready to help and please. Carer (entertainment of residents) amazing, simply wonderful. Very, very clean everywhere always smells fresh. Excellent carers, all of them.

We have been very impressed with the positive changes in our mother since she came to Castle View in May 2019. The staff have clearly taken a great deal of trouble to work with her on her needs and her diet. To us, she seems so much more relaxed, enjoying her meals and engaging more with those around her. She looks younger than when she arrived! We are delighted.

My mother has been a resident since 2016. I live abroad so having confidence in her care is very important - I can say that the care at Castle View has been exemplary. My mum is fully cognizant and very capable of voicing any complaint - she has never done so. I and my family have been welcomed with the deepest courtesy and respect. I am deeply grateful to the staff and management of this excellent facility.

Nothing has been too much trouble during the difficult time of placing our aunt and uncle here from their home and the end of life care given to our uncle.

My father became a resident in Castle View for respite care in late March. Unfortunately, his condition rapidly deteriorated. He passed away on 5th April. During this short period, the care and attention from all involved (management, admin, nursing, carers, ancillary staff) was truly world class. The compassion, care and support to my father and our family cannot be praised highly enough and was a great comfort at a very difficult time for us all. 10/10.

My uncle was admitted as an emergency as his health had deteriorated and he required intense nursing. the manager was so reassuring and we and family were given free rein - being able to come and go which all helped with the transition. Our aunt then joined him and was given a lovely room with fantastic views. (very familiar to her even with her dementia) The staff were and are OUTSTANDING they are approachable, sympathetic, professional, caring, friendly. unfortunately, our uncle took a turn for the worst and again the staff were so dignified and allowed us to stay with him 24/7 until he quietly and comfortably passed away. Our aunt is now staying at Castle View on a permanent basis and I am more than satisfied that she will receive continuity of care on a par with how she and her husband were cared for when they lived at their own home. I look forward to visiting her due to the warm greeting I get from the manager and his team of professionals.

My husband stayed here to give me a 2 week respite, and although he had a difficult first couple of days due to a change in his medication (nothing to do with the Home) once settled he had only praise for the staff and facilities. His room was bright and clean with lots of space to put his clothes etc, the food was varied and good (and I was always offered a drink, or a meal if I was there). He did have a problem with the noise of other people's TV's, and the normal chatter etc., but that is bound to be found in a place like this - and which most people would find reassuring. But with the door shut, his room was pretty quiet. The staff were very attentive, kind and good humoured.

Thank you.

At a very difficult time, finally admitting my wife needs more care than I could give her at home. I found the manager and his staff very supportive and caring. They put my wife and myself at ease and have made the transition from home to care as easy and with a lot of understanding and dignity.

Overall we are happy with the care my mother receives.

The only problems we came across are that her hearing aid battery is not always changed when required and so limits her interaction.

She has 'lost' her teeth on a number of occasions but if they were placed to soak overnight, this would not happen!

We feel the food is of a high standard and staff are very good.

Shortage of staff bedevils all attempts to excel. Staff on duty make every effort to cover but find it difficult. Increased remuneration would undoubtedly improve recruitment and retention of well-qualified personnel.

I am very happy with the care received by my Mum. The staff are well trained and extremely thoughtful, knowledgeable and compassionate. If I had had any concerns or worries staff are always helpful and spend the time to help. The manager is always available and approachable should I wish to speak with him. My only concerns are the level of staffing does appear low putting staff under unnecessary pressure during busy periods and the home is in need of some decoration and remedial building works.

We are pleased that mother has settled into Castle View Nursing Home. Initially, she was extremely poorly with vascular dementia, hip problem, she is now mobile with the use of a zimmer frame. She likes to be washed/dressed much earlier than 10:00 am lack of staff? She enjoys the afternoon activities but would like them everyday, holiday, admin, illness means no activities some days. Appreciates the hairdresser service. Likes the current chef making fresh fruit salad for her.

Very satisfied.