Castle View Nursing Home

My husband was in Castle View for three weeks whilst I attended a family wedding. He did not altogether enjoy the experience. The savory food he felt was not of a good standard- he is not a big eater but he complained that meat portions were extremely small. I told the manageress- she contacted the person in charge of the kitchen who replied to me that they would see to the problem. However, when I got my husband home he said the portions did not improve! The other problem was buzzers going off constantly in the corridor- very stressful for the residents. I understand why they have them in the rooms but when one resident is constantly using the buzzer surely it should be isolated and the nurses make a point of checking that person on a regular basis.

Mom has lived in Castle View Care Home for over 1 year now and both she and all the family are extremely satisfied with the level of care. All the staff are professional, easygoing, friendly, and go the extra mile. It made Moms stay feel like home. They will always say hello and stop by for a chat. Thank you for everything you do - it is very reassuring for us to know Mom is so well cared for.

I have been a resident here for 3 1/2 years and my wife 4 years. During this time, we have had 3 managers, sometimes standards have ranged from poor to exceptional, but on the whole satisfactory. The nurses, carers and supporting staff on the whole are very caring, with our manager showing the way and with many staff going out of their way to be helpful, in spite of being occasionally short-staffed. Noise from televisions and doors slamming are constant, problems as sound insulation seems non-existent. But overall, I would at present recommend the nursing home.

My father continues to be very happy at Castle View Nursing Home. He is a very quiet and shy man who doesn't like to take part in group activities but I and the activities organiser try to encourage him. I hope they have success as it concerns me sometimes that he is isolated. Regardless, he enjoys his chats with staff and it is a blessing that he really likes all the staff. They are incredibly friendly and caring.

I am very happy with the care he has. I just wish he would use his walker a bit more often. The staff are all very good to all the patients.

My mother cannot stand or walk therefore totally reliant on staff. Qualified nurses are, on the whole excellent, caring and compassionate, carrying out any interventions professionally. All staff are pleasant but carers not always 'caring' e.g items such as call bell, telephone etc left out of reach. I recently found Mum with faeces under and around her nails suggesting that she had not been washed properly. The food is plonked in front of her but she cannot cut up many foods and uses her fingers to eat! The water jug is not changed regularly. Mum describes some staff as 'rough' when dressing her and putting her in her chair. The table in front of Mum is not cleaned.

Everyone has been kind to my husband, giving him quality of life in the last stages of dementia. Also, giving him dignity which I really appreciate. My husband has always loved getting out and mixing with people and your staff have given him this again. Sadly, I can't live him the care he needs now.

Clean and comfortable room with all required, clean equipment. Excellent experience. Staff attentive and knowledgeable. Friendly, helpful and reassuring, with dignified and professional attention to all my medical needs. Thank you.

The only small quibble was that there were not much activities. Generally, it was very good.

Recently, I was a resident in Castle View Nursing Home for eleven weeks during which time I had ample opportunity to experience to activities of all staff members. As a qualified nurse of many years, it was interesting to note the finer points of care I received from the nursing staff which was excellent. The carers were helpful, friendly yet professional, making the ethos of the home a comfortable one and this enables me to recommend this home very highly.

My mother has been a resident for about 17 months. I don't live on the Isle of Man, but visited her just recently. The care is first-rate. Most notably, the degree of interest, interaction, compassion, and love demonstrated by the staff is outstanding. It's clear that Mom is respected, and the staff couldn't have been more welcoming to me during my visit. A truly warm and spirited environment.

The staff treat her with dignity and fondness like old friends, and have made all of us feel at home from the get-go! We are very grateful to all the staff at Castle View for their wonderful warm welcome!

Mum has settled quickly and has been enjoying being at Castle View with the friendly and attentive staff. Thank you for your sensitive care.

The transition from Mum's residential home to Castle View Nursing Home has been smooth. It was obvious Mum's key nurse had read and understood Mum's notes and could refer to specific medications. He was open to our input when discussing Mum's care plans which were detailed and showed understanding of Mum's character and condition. We discussed the flu jab which he prompted us to talk about and Mum has since agreed to having the flu jab.

Castle View Nursing Home is a good care home and is always looking to provide the best care for residents. The only downside is the lack of activities which minimises interaction. Perhaps the new staff due will turn this only negative point around.

Mum spent approximately eighteen months living at Castle View Nursing Home and within that time received great kindness and care from all the wonderful staff. Even during difficult Covid times, they went out of their way to look after our mum. Sadly Mum recently passed away but the fact that she saw the other residents and staff as her extended family and adored them has given us great comfort. They were also very supportive of our family's needs and we will forever see them as friends.

Mum has been a resident for 9 years in Castle View. She was very happy there from the start, engaging in all the activities and enjoying concerts etc. Her care has always been good and the staff have always worked with me over decisions as her dementia has progressed. She continues to be well looked after by a team of highly trained carers and nurses who have been severely challenged over the last two years. Well done to the Manager and all the staff for dealing with the frustrations, heartbreak and other endless challenges that came with Covid.

My mother has lived in Castle View Nursing Home since September 2013 so this September it will be nine years! She celebrated her 101st birthday last month and although, due to Covid-19 restrictions, I was unable to be there in person (I am almost 80-years-old and live in Bristol) I enjoyed sharing this important landmark with her via the nursing home Skype video. Mother is a very happy and contented resident which is testimony to both her own pragmatic and positive attitude to life and, most importantly, to the care all the staff give to not only her but to all the residents in their care. Castle View aims to make life as close as possible to living in one’s own home. They reach their target! Thank you Castle View for everything!

My mother was a resident at Castle View Nursing Home from January 2013 to her death in June 2021. The staff, many from international backgrounds are extremely caring, knowledgeable and showed genuine empathy to my mother. I feel she got the very best care available. The facility was purpose built, sunny, airy and pleasant. Staff are constantly trained and many of them have been there for many years, which is important for the residents.

Reception staff, friendly, helpful caring and practical. Care home staff, attentive, friendly, professional and efficient in their duties. Cleanliness, good. Meals sometimes too big for someone with a very small appetite. Entertainment always appreciated especially when it was something a bit different.