Warmere Court has a Review Score of 9.8 (9.823) out of 10, based on 20 reviews in the last 2 years. Over all time Warmere Court has 108 reviews.
Review from Valerie K (Resident) published on 15 April 2025
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Reply from Irene Pudduck, Home Manager at Warmere Court
Thank you so much for sharing your experience-it truly means a lot to us. We're so happy to hear that you felt at home from the moment you arrived at Warmere Court. Being able to personalise your room is just one of the ways we aim to make everyone feel comfortable and valued, and we're glad it meant so much to you.Your kind words about our staff, the meals, and the monthly outings are heartwarming. It's our goal to create a supportive, vibrant environment where everyone feels cared for and fulfilled, and we're so pleased to know you feel that way.We're lucky to have you as part of the Warmere Court family!
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Review from Tracy W (Wife of Resident) published on 15 April 2025
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Reply from Irene Pudduck, Home Manager at Warmere Court
Thank you so much for your kind and heartfelt words. We're honoured to have been able to support both you and your husband during your time with us at Warmere Court. It means a great deal to know that our team's professionalism, care, and commitment have made a positive difference, especially during the more challenging times.Your recommendation and appreciation truly mean the world to us. We're proud to have such a dedicated team who always strive to go above and beyond. Thank you again for your trust and support-it's a privilege to care for your husband.
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Review from S H (Granddaughter of Resident) published on 5 December 2024
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Reply from Irene Pudduck, Home Manager at Warmere Court
Thank you for leaving us this kind review about the care of your Nan. We are so glad your nan felt safe here with us at Warmere. The team will be touched to read this.
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Review from C G (Daughter of Resident) published on 21 November 2024
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Reply from Irene Pudduck, Home Manager at Warmere Court
Thank you for leaving us this really kind review about the care of your Mum. It really means a lot to us and the team will be thrilled to read it.
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Review from Alexander C (Father of Resident) published on 6 November 2024
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Reply from Irene Pudduck, Home Manager at Warmere Court
Thank you for taking the time to leave us a review, we really appreciate it and the team will be delighted to read it.
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Review from G I (Daughter of Resident) published on 12 June 2024
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Reply from Mary Latter, Home Manager at Warmere Court
Thank you so much for your kind words, we are so glad we could be there to support your dad.
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Review from S B (Niece of Resident) published on 16 February 2024
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Reply from Mary Latter, Home Manager at Warmere Court
Thank you for taking the time to leave us this lovely review, we really appreciate it. Our team strive to achieve the best quality of care for all of our residents. Our deepest condolences to you and your family for the loss of your aunty.
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Review from Gerard K (Brother-in-law of Resident) published on 20 September 2023
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Reply from Mary Latter, Home Manager at Warmere Court
This is such a lovely review to read. The whole team feel privileged to be able to provide a safe, loving home for your brother-in-law. Your kind words will be passed on.
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Review from R H (Brother-in-law of Resident) published on 14 September 2023
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Reply from Mary Latter, Home Manager at Warmere Court
Thank you so much for leaving us this lovely review. We are so pleased to hear that you are happy with our high standard of care and find us to be supportive and friendly. If you ever have any questions please don't hesitate to ask. Your kind words will be passed on to the rest of the wonderful team.
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Review from Mike S (Grandson of Resident) published on 31 August 2023
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Reply from Mary Latter, Home Manager at Warmere Court
Thank you for leaving us such kind words, we really appreciate it. We are so delighted to hear that your grandfather is happy and comfortable here with us at Warmere Court. Our team strive to achieve the best care possible for all of our residents and they really do go above and beyond. Your lovely review will be passed onto the rest of the team.
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Review from Hannah C (Granddaughter of Resident) published on 18 August 2023
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Reply from Mary Latter, Home Manager at Warmere Court
This is such a lovely review to receive, all of the team here at Warmere Court feel privileged to have been able to look after your nan and make her feel as comfortable and happy as possible. Our deepest condolences to your and your family.
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Review from Sandra C (Mother of Resident) published on 14 August 2023
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Reply from Mary Latter, Home Manager at Warmere Court
This is such a lovely review to hear. We are so pleased that Warmere Court is like home to your daughter. We will be sure to pass your kind words onto the rest of the team, thank you.
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Review from R E (Daughter of Resident) published on 9 August 2023
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Reply from Mary Latter, Home Manager at Warmere Court
Thank you for leaving us such a lovely review. Our hard-working team strive to achieve the best care possible for all of our residents on a daily basis. I will pass your kind words on to the rest of the team.
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Review from M P (Wife of Resident) published on 4 August 2023
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Reply from Mary Latter, Home Manager at Warmere Court
Thank you for leaving us such a fabulous review, your kind words will be passed onto the rest of the team.
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Review from Nicola H (Respite Resident) published on 1 August 2023
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Reply from Mary Latter, Home Manager at Warmere Court
Thank you for leaving us this lovely review. We are so pleased to hear that you had a pleasant time here with us at Warmere. We love putting on daily activities to keep our residents stimulated and it's great to hear you enjoyed these too. Your kind comments will be passed on to the rest of the team.
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Review from Katie W (Granddaughter of Resident) published on 28 July 2023
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Reply from Mary Latter, Home Manager at Warmere Court
Thank you so much for your kind comments, they will be passed onto the rest of the team.
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Review from Wendy W (Daughter of Resident) published on 17 July 2023
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Reply from Mary Latter, Home Manager at Warmere Court
Thank you for taking the time to write this review, it means a lot to us. We hope to make all of residents feels as if they are as close to home as possible in our lovely care home. We are so pleased to hear that your mum had a happy time here with us. Condolences to you and your family.
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Review from Kate B (Friend of Resident) published on 14 July 2023
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Reply from Mary Latter, Home Manager at Warmere Court
Thank you for leaving us such kind comments about our home and our team, we really appreciate it.
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Review from S W (Brother of Resident) published on 5 June 2023
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Reply from Mary Latter, Home Manager at Warmere Court
Thank you for taking the time to write this review, it means a lot and will be passed on to the rest of the team.
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Review from Rebecca R (Daughter of Resident) published on 2 June 2023
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Reply from Mary Latter, Home Manager at Warmere Court
Thank you for leaving us this wonderful review, we really appreciate it. Your lovely comments will be passed on to the team.
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The Review Score of 9.8 (9.823) out of 10 for Warmere Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.823 for Warmere Court is calculated as follows: ( (193 Excellents x 5) + (37 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 232 Ratings = 4.823
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Warmere Court is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Jan 2024
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Job Title: Home Manager
Joined: 2021
Irene started her career in health and social care as a care worker in a residential home at the age of 14. Staying and progressing for a further 30 years. In this time, Irene had a variety of job roles such as head of care, home trainer, NVQ assessor, team leader, deputy manager and now registered Service Manager.
Irene says "I have supported many people from all walks of life and have a passion for providing excellent person-centred care. I aim to ensure that Warmere Court runs in line with the CQC standards and you will always receive the warmest of welcomes here. The staff team at Warmere Court are fabulous and we all support one another to ensure that our residents are safe and happy."
Warmere Court provides a homely and friendly environment for the residents who choose to live here. There is nothing more rewarding than seeing the positive difference that we make as a team for the residents.
Irene is super proud of what team Warmere Court are achieving day in and day out. She loves her role and couldn’t be happier. Irene wholeheartedly thanks her team for what they do.
Job Title: Service Administrator/ Team Leader
Joined: 2017
I have worked at Warmere Court for 13 years. 3 years in the old Warmere Court and 10years in the new Warmere Court.
I enjoy my role because It is so nice to help and make a difference in the community to older peoples lives
Knowing that every time I am at work I’m making a difference and promoting Shaw’s beliefs of wellness, happiness and kindness is what makes us as a team bond together.
I have so many fond memories to choose from, I love the days which involve the staff getting dressed up, fetes, trips out, fundraising days etc.
Qualifications include Manual Handling Trainer, NVQ LVL 2 in health and social care, Nutrition and Hydration Champion, Level 2 certificate in dementia care, level 3 in palliative care, medication trained
Job Title: Activities Champion
Joined: 2017
I have worked for Shaw Healthcare since 2017 and started out as a bank domestic assistant before later becoming a full-time member of staff as a support worker. Within my time at Shaw I also helped out in the kitchen as a bank kitchen assistant.
My current role at Warmere now includes activity coordinator whilst continuing my role as a support worker. I enjoy working in a care setting and helping to look after and provide the best possible care to our residents.
I decided to take on a role as an activities coordinator as I wanted to be in a role where I could take the opportunity to get to know residents on a more personal level and be able to learn their hobbies and interests, their life stories and experiences etc and to be able to have the opportunity to get to know them and in doing so help provide more engaging and meaningful activities and one to ones that make a difference to the residents lives.
Job Title: Team Leader
Joined: 2016
I have worked at Warmere court for a total of 9 years this year (November) I left college and then came straight into care work. I was unsure of what care was like as a job role but has been the best experience. I started as a support worker but now have exceeded onto becoming a Team Leader and an activity coordinator. I love the different aspects of my job and giving the service users I care for the best care I can.
I am also a guide leader in Littlehampton and have been doing that for 10 years which is a big part of my life and have taken Guides all over the world and made many memories. Caring for people is what I do best. I love working within the home and knowing that a small difference in their life makes a big impact. I love seeing my service users smile and knowing what I do at the end of the day is for them.
Every day is a different day in care which is what I enjoy! I have got to meet so many local families and have seen their loved ones at their best and their worst. That is really special to me.
My favourite time of the year within the home is at Christmas decorating the home for the service users and giving them presents. It is a nice family feel to the home.
Job Title: Team Leader
Joined: 2005
I am very proud to say that I have worked at Warmere Court for 26 years! Its hard to believe but, I have 11 years here working with Shaw healthcare and 15 years at the old Warmere Court for West Sussex County Council – 33 years in total working in care here in West Sussex.
I enjoy caring for people and making a difference in my community. I try my best to make every day special and worthwhile
Having a close bond with colleagues and residents, makes work days so special, we are one big happy family here.
Everyday offers an opportunity to give me a new best memory, I love the big holidays like Christmas and Easter but, day to day there could just be a little thing you could do, or say and it will make someone smile, and to me that makes all the difference.
Qualifications include: NVQ 2, medication trained
Job Title: Support Worker
Joined: 2005
I have now worked at Warmere Court for a total of 25 years. 9 years at the old Warmere Court with West Sussex council and then 16 years at the new Warmere Court with Shaw healthcare.
I enjoy working in the home and Knowing that every shift, I’m doing everything I can to enrich the resident’s lives and keep them all happy. At the end of the day everything we do is for them.
Every day is a special day and that’s what makes working in care great. Seeing the residents smile and realizing the work you do is really making a difference. Its crazy to think I have been here for 25 years. I have met and got to know so many local families.
I love Christmas time in the home, decorating the home all nice, giving residents presents, playing games, it is a really nice family feel all around the home.
Job Title: Support Worker
Joined: 2022
Working as a support worker at Warmere Court has been one of the most exciting times for me as a carer. Having the privilege to care for the elderly is quiet humbling and yet fulfilling.
At Warmere Court, I got opportunities to learn and grow to be a more efficient and effective carer based on the Shaw guiding principles of kindness wellness and happiness.
I appreciate all team members who make work enjoyable and easier on some hard days.
Job Title: Support Worker
Joined: 2020
Ever since I stepped into this home from my first day I was welcomed by all the team and have felt apart of Warmere since.
I enjoy my role as a support worker, because we make a positive difference to people’s lives every day. It makes my day when I make someone smile.
Job Title: Senior Domestic
Joined: 2025
During my time I have been welcomed with open arms.
I work in leading domestic services within the home, we have a great team ensuring all our service users have a clean and tidy environment. It is so imported that we ensure that infection control is adhered to in a care environment to protect all within our service. Its also lovely spending time with the service users and so rewarding.
Job Title: Maintenance Operative
Joined: 2025
I am Maintenance at Warmere Court and joined Shaw in February 2025.
Working 3 days a week, Monday, Tuesday & Friday suits me and the role really well.
My career has mainly been as an Operations Manager in electronics for over 30 years, however the last 7 years has been spent running my own Farm Shop business which was really full on, especially during the pandemic. My family all played their part but eventually 6 days a week, 10 hours a day was too much.
I’m a fidget and never stop so working at Warmere Court is perfect and very rewarding seeing the difference small improvements can make to the residents, the property itself its surroundings, it’s safety and the staff.
I love a To Do list of which I now have in abundance.
The staff at Warmere Court and the Maintenance advice I’ve received from others in a similar role has been heart-warming and really appreciated.
Onwards we go and remember, Everyday a little better!