Greenacres

My mother has been in Greenacres for two years in a residential unit and then onto a E.M.I residential unit. All members of staff have given patience, understand and concern, showing always their full commitment towards the care, safety, comfort and well being my mother. The meals are excellent and she has the freedom of choice to eat with other residents in the dining area or else on her own in her room. Greenacres is light and spacious, clean and well maintained. I have never felt any anxiety for my mothers welfare in the home, I trust the care there completely. Any problems have always been readily respected and dealt with.

Staff good at telling me how my sister has been and if she needs anything and what she has been up to. I am a bit concerned that when I visit she is sometimes wearing clothes that don't belong to her.

Mum is well looked after and cared for. The staff keep me and the family well informed of any problems either by telling us when we visit or by telephone. The new manager never seems available when we would like to see her and the receptionist seems to fob us off and says I can help you with any problems. The staff in general, do an excellent job, but being refused to see the manager, I do not like. We were always able to see the previous manager.

As mums behaviour has become more challenging, her care has stepped up to cope with it. All relevant outside agencies have been contacted and recommendations put in place. Staff could not have been more caring and kept me informed. Mum responds best to known staff.

My sister and I are very happy with the care our mum gets at Greenacres, she has now been there for five and a half years suffering with dementia. All the staff are really friendly and we class them as friends as well as carers. Mum hasn't much quality of life but the staff try their best to keep her cheerful and seem to love her. The food is always good and there are always plenty of drinks available. Mum is always clean and her dignity kept as much as possible. We have no hesitation in recommending this home to people who have parents in the same position

After considerable research of care homes in the area we chose Greenacres for my husband who suffered from dementia. This was undoubtedly the best decision we could have made. The staff showed him such care, kindness, and affection. He was treated with total dignity and visiting relatives now count the staff there as friends. We would highly recommend Greenacres to anyone in a similar situation.

Excellent care, very helpful, during very difficult family situations. The staff and care home were there to help us when times felt that nobody else cared. Could not have done without the support care and friendliness of a fantastic team.

Following a rapid deterioration in my elderly fathers condition we were fortunate to obtain a residency for him at Greenacres.

The communal facilities and his room were modern, well decorated and to a satisfactory standard but the most important factor was the care and respect shown by the staff who showed a genuine interest in my father.