Greenacres in Meltham is located in the heart of Summer Wine Country, where it provides both residential and dementia care packages.
Run by highly-qualified and experienced carers, care is personalised to the needs of each individual. All of Greenacres rooms are en-suite and come with telephone point, internet access and mini fridge as standard. Each room is also equipped with a flat screen television, digital TV channels and personal DVD player.
Entertainment and activity programmes catering for a range of hobbies and interests, including a light social programme, are available for residents to participate in. With its own hairdressing salon, delicious home cooked food specially developed for us by a nutritionist.
A choice of TV or quiet lounges, a family room for personal gatherings and landscaped gardens, are all available for use during family visits. Greenacres provides a great place to live and visit.
Group: Ideal Carehomes Ltd
Person in charge: Sarah Tomczynski (Home Manager)
Local Authority / Social Services: Kirklees Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 64 Service Users
Registered Care Categories*: Dementia • Old Age
Admission Information: Ages 65+.
Single Rooms: 64
Rooms with ensuite WC: 64
Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
The home is on Huddersfield road from Huddersfield town centre, A637 passing the Camira Factory on the left hand side, continue up the slight incline and Greenacres is on the left.
Visiting:
Visiting any time although if possible please avoid meal times.
Parking:
On site Parking
Latest Care Quality Commission* Report on Greenacres: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.4 (maximum of 10) for Greenacres is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 36 Reviews over all time. This Average Rating is also the rating value for Greenacres in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.464 for Greenacres is calculated as follows: ( (244 Excellents x 5) + (150 Goods x 4) + (31 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 431 Ratings = 4.464
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.938 Points relating to the number of positive Reviews for Greenacres is based on 12 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 12 Reviews ÷ 12.8 Target = 0.938
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Greenacres has a Review Score of 9.4 (9.402) from 36 Reviews
Review submitted from a Postal Card by Duncan B (Friend of Resident) on Thursday 24 May 2018. Relates to May 2018.
Very friendly staff. Nothing too much trouble.
How likely would you be to recommend Greenacres? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Jane B (Daughter-in-law of Resident) on Thursday 24 May 2018. Relates to May 2018.
How likely would you be to recommend Greenacres? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by E R (Friend of Resident) on Thursday 24 May 2018. Relates to May 2018.
Clean and pleasant atmosphere. Friendly staff, very willing to help. Only been a resident for a short while but already feels at home.
How likely would you be to recommend Greenacres? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by R A (Son of Resident) on Thursday 24 May 2018. Relates to May 2018.
Mum has been in Greenacres for approx 4 years. During that time she has been looked after very well and seems very happy with all aspects of care. The staff are all very attentive and well trained. Prior to Mum going to Greenacres, we had visited other care homes in the area and chose Greenacres - a decision we are still pleased with.
How likely would you be to recommend Greenacres? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by C B (Son of Resident) on Friday 20 April 2018. Relates to February 2018.
My mother resided at Greenacres for the best part of two years until she had to move to a nursing home for nursing care. The home was always clean and Mum had a good sized, well-decorated room, that was always clean and cosy. All the staff, from manager to care staff and maintenance man were always pleasant and helpful to my mum and to family and other visitors. All in all, the home is as near to a home from home as anywhere could be.
How likely would you be to recommend Greenacres? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Rebecca J (Daughter of Resident) on Thursday 5 April 2018. Relates to March 2018.
Dad receives first-rate care from all the staff at Greenacres.
It has become his home where he is treated with dignity and respect.
He enjoys the activities and entertainment provided especially the pop-up restaurant and café.
How likely would you be to recommend Greenacres? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Anthea A (Daughter of Resident) on Wednesday 28 March 2018. Relates to March 2018.
I am impressed that staff have come into work in the care home through horrible weather conditions. Icey, fierce winds, snow and ice.
Full marks for dedication and care of vulnerable residents.
How likely would you be to recommend Greenacres? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Margaret S (Daughter of Resident) on Thursday 18 January 2018. Relates to January 2018.
My mother moved into Greenacres Care home at the end of November 2017 due to declining health and mobility problems. She immediately liked her modern en-suite room and the range and standard of food provided and was made to feel very welcome by all the staff she met. She was very homesick for the first two weeks but was treated with respect and encouraged to get involved in the activities etc. She has now settled in and says that the staff cannot do enough for her, and are always very pleasant and polite. So thank you all for looking after her so well and helping her to get used to this very big change in her life.
How likely would you be to recommend Greenacres? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Rosa V (Daughter-in-law of Resident) on Tuesday 16 January 2018. Relates to January 2018.
Lovely atmosphere. Staff are very friendly and encouraging, would recommend.
How likely would you be to recommend Greenacres? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by T C (Son-in-law of Resident) on Monday 15 January 2018. Relates to December 2017.
Having my mother in law admitted to Greenacres care home because of dementia, I am quite satisfied with the care and attention of all the staff. She has settled in nicely and appears to be OK.
The home itself is very nice and clean and also has things going on for the residents to enjoy. The rooms are very nice with a wet room, TV, wardrobe, easy armchairs and comfy beds.
Overall I would say to be recommended.
How likely would you be to recommend Greenacres? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Susan P (Daughter of Resident) on Thursday 4 January 2018. Relates to December 2017.
This is a safe and happy home which is very clean and well looked after with lots to do for the residents if they choose to partake.
The staff are very caring and helpful and have every respect for the residents.
How likely would you be to recommend Greenacres? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by A P (Relative of Resident) on Friday 7 July 2017. Relates to June 2017.
My aunt visited several times before making her decision to move to Greenacres. The staff were welcoming and friendly. What really came across was their willingness to make her feel at home and at ease. From the first visit through to her assessment and finally the small touches like the 'welcome to your new home' card helped her move. All the facilities, activities and resident's involvement are carefully thought through. The building and furnishings are well looked after and all have a pride in their work.
How likely would you be to recommend Greenacres? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Richard H (Son of Resident) on Wednesday 17 May 2017. Relates to May 2017.
Visited Greenacres with a view to locating a permanent room for my 91-year-old mother who has mobility problems and dementia.
We were shown around by F.O.H manager and were very impressed with the facilities on offer. WE were particularly impressed with all the staff who seemed very happy and has a good professional approach. Mum is now settling in and I feel sure that she will be very happy.
How likely would you be to recommend Greenacres? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Stuart B (Son of Resident) on Saturday 8 April 2017. Relates to March 2017.
My mother receives very good care at Greenacres. She has severe memory impairment, dementia, but retains the majority of her personality. She is unable herself to tell me about her care. However, it is clear that all the staff care for and seem to like her. They have a good, cheerful and understanding relationship with her.
Greenacres are aware that I had earlier been concerned about a lack of activities but I believe recently there are more activities and a regular list of events. This I believe benefits my mother even though she does not directly recall them.
In summary, I am content that mum receives good care in a friendly atmosphere and that those around her also enjoy a good standard of care.
I recommend Greenacres to others with dementia issues and whose relatives or carers want to sure of a good standard of care.
How likely would you be to recommend Greenacres? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Anthea A (Daughter of Resident) on Sunday 2 April 2017. Relates to March 2017.
Mother is in good, caring hands at Greenacres which is important as her health fluctuates and mobility decreases. Her room is personalised with her own furniture, pictures etc. Entertainment in-house is not to mother's taste so she writes letters, reads, listens to the radio and watches tv in her room, and staff have arranged transport and the company of a carer to enable her to go to a concert in the town which was much appreciated. She has a room on the ground floor which enables her to see people passing by, and trees which change with the seasons, which is important to her. The home is kept clean and is spacious and well maintained.
How likely would you be to recommend Greenacres? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by C T (Nephew of Resident) on Thursday 9 March 2017. Relates to February 2017.
Cannot fault the food provided which is fresh and quite varied.
Concerns over the extreme lack of activity provision for all residents along with general interaction between staff and residents in order to keep their minds active.
I regularly have to look for glasses (one pair lost) and false teeth on my visit. My uncle is on the first floor but staff found his teeth in the office downstairs recently.
Sometimes he is not fully dressed on a morning i.e missing socks, underpants, two shirts on, someone else shoes on.
It is assuring though that he is kept warm and secure both within his comfortable room and lounge area. all staff seem to be quite caring though possibly preoccupied by office work duties at times.
How likely would you be to recommend Greenacres? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Helen Chermside, Customer Service Executive at Greenacres responded to this review on 14 Mar 2017:
Thank you for taking the time to review Greenacres. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with our team at the home about the points you have raised. Our team will be happy to meet with you to discuss your concerns at a time convenient to yourself and get them resolved. Ideal Carehomes provide a wide range of activities in our homes to suit all tastes and hold monthly social committee meetings, which you are welcome to attend. The home would welcome any suggestions from you, regarding activities, which you think your Uncle and our other residents will enjoy. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.
Review submitted from a Postal Card by LH (Relative of Resident) on Tuesday 17 January 2017. Relates to January 2017.
A pleasant environment - facilities of a high standard. Care seems pretty good.
How likely would you be to recommend Greenacres? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Anita C (Daughter of Resident) on Friday 6 January 2017. Relates to December 2016.
My Mum received a very warm and friendly welcome on her arrival at Greenacres. She is happy and has settled in nicely, and is also very happy with her room and feels very comfortable and is already calling it 'home'.
How likely would you be to recommend Greenacres? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by J A (Daughter-in-law of Resident) on Thursday 29 December 2016. Relates to December 2016.
Our relative has settled very quickly and seems very happy and contented.
The facilities, staff and activities are very good and we are happy as a family with our choice of care home.
How likely would you be to recommend Greenacres? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by S K (Nephew of Resident) on Sunday 6 November 2016. Relates to November 2016.
It is not that easy to assess how happy my aunt is in terms of how she finds the home. Being nearly blind and hard of hearing and with other issues at times she can misunderstand what is going on around her. Maybe at times the home could do more to explain things to her with regard to what or why this has happened.
Her pet hate is having to wait for anything, she has always been used to doing what she wanted when she wanted which I know cannot happen all the time in her current environment.
She was very much into choral / classical music which is something which seems lacking in the home.
Her episode with another person does not go down very well at all and she finds it very intimidating.
Overall though I think Aunt M is happy enough in the home.
How likely would you be to recommend Greenacres? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Helen Chermside, Customer Service Executive at Greenacres responded to this review on 11 Nov 2016:
Thank you for taking the time to review Greenacres. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with our team at the home about the points you have raised. Someone will contact you directly to ensure your concerns are resolved fully. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.
Review submitted from a Website Submission by Jane H (Daughter of Resident) on Thursday 27 October 2016. Relates to October 2016.
I would recommend Greenacres care home to anyone, the rooms are excellent and the staff are so kind and friendly to everyone, I am so glad I chose this home for my mum, the caretaker will do whatever he can to help.
How likely would you be to recommend Greenacres? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Chris A (Son of Resident) on Thursday 27 October 2016. Relates to October 2016.
Very happy with Greenacres as a care home for my mother.
How likely would you be to recommend Greenacres? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Charles H (Son of Resident) on Sunday 16 October 2016. Relates to October 2016.
I have always found the care given at Greenacres to be to a high standard. The staff are friendly, helpful, patient with the residents, and very professional. The place is clean, bright and airy. Bedrooms are well aired during the day. Meals appear to be healthy and appetising and care is taken to encourage residents to eat when they become difficult with eating.
How likely would you be to recommend Greenacres? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Rita H (Sister of Resident) on Monday 26 September 2016. Relates to July 2016.
The care my brother has received at Greenacres Care Home, Meltham has been excellent. The staff throughout, from management to catering staff have always shown compassion and understanding. The home itself is purpose built and the emphasis is put on 'openness and freedom' for its residents. The care staff are experienced and this is evident in their communications with resident's family and friends. Residents are encouraged to take advantage of any activities going on in different lounges and to socialise where possible.
How likely would you be to recommend Greenacres? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Linda T (Daughter of Resident) on Monday 16 May 2016. Relates to May 2016.
My mother has been at Greenacres for 5 years and has always been very happy there. The staff are very caring and do all they can to make my mother comfortable. The extended family are always made welcome.
How likely would you be to recommend Greenacres? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Olga B (Wife of Resident) on Wednesday 13 April 2016. Relates to March 2016.
My husband is very happy at Greenacres and I am extremely satisfied with the level of care he has received to date. He speaks highly of all the people caring for him and now thinks of it as his own home. My family and I have peace of mind knowing that he is receiving the best care and attention possible.
How likely would you be to recommend Greenacres? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Pauline T (Daughter of Resident) on Friday 18 March 2016. Relates to February 2016.
My sister and I are very pleased with the care my mother receives. The carers are very considerate and encouraging, always cheerful and keep us well informed. Although there are a lot of resources for activities no one seems to have the time to encourage the residents to participate. My mother complains that she doesn't know what activities there are and is unable to comprehend the very complicated spreadsheet outlining the weekly activities. A daily board which the residents could easily see would be a bonus. My 'excellent' score for staff refers to the carers. Sometimes the front of house staff can be unwelcoming and offhand.
How likely would you be to recommend Greenacres? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Helen Chermside, Customer Service Executive at Greenacres responded to this review on 23 Mar 2016:
Thank you for taking the time to review Greenacres. Ideal Carehomes appreciates all feedback about our homes and following your review, we have contacted our Home Manager who will communicate directly regarding your concerns. Ideal Carehomes has recently employed three Regional Activities Executives who are tasked with assisting our homes to organise a varied range of activities including trips out for residents. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.
Review submitted from a Postal Card by Linda F (Daughter of Resident) on Thursday 17 March 2016. Relates to January 2016.
My mother has been in Greenacres for two years in a residential unit and then onto a E.M.I residential unit. All members of staff have given patience, understand and concern, showing always their full commitment towards the care, safety, comfort and well being my mother. The meals are excellent and she has the freedom of choice to eat with other residents in the dining area or else on her own in her room. Greenacres is light and spacious, clean and well maintained. I have never felt any anxiety for my mothers welfare in the home, I trust the care there completely. Any problems have always been readily respected and dealt with.
How likely would you be to recommend Greenacres? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Margaret C (Sister of Resident) on Monday 15 February 2016. Relates to February 2016.
Staff good at telling me how my sister has been and if she needs anything and what she has been up to. I am a bit concerned that when I visit she is sometimes wearing clothes that don't belong to her.
How likely would you be to recommend Greenacres? Unlikely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Helen Chermside, Customer Service Executive at Greenacres responded to this review on 19 Feb 2016:
Thank you for taking the time to review Greenacres. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Carehome Manager to inform her of the point you have raised. The team at Greenacres will contact you directly to discuss this further. Alternatively please feel free to contact our Customer Services team on 0113 385 3570.
Review submitted from a Postal Card by Michael R (Son of Resident) on Friday 12 February 2016. Relates to February 2016.
Mum is well looked after and cared for. The staff keep me and the family well informed of any problems either by telling us when we visit or by telephone. The new manager never seems available when we would like to see her and the receptionist seems to fob us off and says I can help you with any problems. The staff in general, do an excellent job, but being refused to see the manager, I do not like. We were always able to see the previous manager.
How likely would you be to recommend Greenacres? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Helen Chermside, Customer Service Executive at Greenacres responded to this review on 13 Feb 2016:
Thank you for taking the time to review Greenacres. Ideal Carehomes appreciates all feedback about our homes and following your review, we have been in touch with the Carehome Manager to discuss the points you have raised. We understand the team at Greenacres have contacted you directly, and will discuss your concerns with you, to ensure they are resolved to your satisfaction. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.
Review submitted from a Postal Card by Joan P (Daughter of Resident) on Thursday 11 February 2016. Relates to January 2016.
As mums behaviour has become more challenging, her care has stepped up to cope with it. All relevant outside agencies have been contacted and recommendations put in place. Staff could not have been more caring and kept me informed. Mum responds best to known staff.
How likely would you be to recommend Greenacres? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by M B (Wife of Resident) on Wednesday 10 February 2016. Relates to January 2016.
My husband has been in care at Greenacres since 2011. The food is very good and care he gets is very good when he lets them. Only thing I will say as a negative is not enough staff, they seem to have a lot leave and then new ones come and go. For the residents this is not good. If this can be addressed it would be better as then the residents would have more one to one care.
How likely would you be to recommend Greenacres? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Helen Chermside, Customer Service Executive at Greenacres responded to this review on 15 Apr 2016:
Thank you for taking the time to review Greenacres. We are pleased to learn that you are happy with the care your husband receives and you think the food is very good. We appreciate it can be unsettling for residents when staff change happens and we always seek to recruit quality staff as quickly as possible, when these vacancies arise. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.
Review submitted from a Postal Card by S F (Daughter of Resident) on Thursday 4 February 2016. Relates to January 2016.
My sister and I are very happy with the care our mum gets at Greenacres, she has now been there for five and a half years suffering with dementia. All the staff are really friendly and we class them as friends as well as carers. Mum hasn't much quality of life but the staff try their best to keep her cheerful and seem to love her. The food is always good and there are always plenty of drinks available. Mum is always clean and her dignity kept as much as possible. We have no hesitation in recommending this home to people who have parents in the same position
How likely would you be to recommend Greenacres? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Dorothy (Wife of Resident) on Tuesday 1 December 2015. Relates to November 2015.
After considerable research of care homes in the area we chose Greenacres for my husband who suffered from dementia. This was undoubtedly the best decision we could have made. The staff showed him such care, kindness, and affection. He was treated with total dignity and visiting relatives now count the staff there as friends. We would highly recommend Greenacres to anyone in a similar situation.
How likely would you be to recommend Greenacres? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Julie W (Daughter-in-law of Resident) on Wednesday 18 November 2015. Relates to November 2015.
Excellent care, very helpful, during very difficult family situations. The staff and care home were there to help us when times felt that nobody else cared. Could not have done without the support care and friendliness of a fantastic team.
How likely would you be to recommend Greenacres? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Ian J (Son of Resident) on Sunday 27 September 2015. Relates to July 2015.
Following a rapid deterioration in my elderly fathers condition we were fortunate to obtain a residency for him at Greenacres.
The communal facilities and his room were modern, well decorated and to a satisfactory standard but the most important factor was the care and respect shown by the staff who showed a genuine interest in my father.
How likely would you be to recommend Greenacres? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
February 2018
April 2017
February 2016
Job Title: Lifestyle Manager
Joined: 2017
Description:
Jessica Skirrow is the Lifestyle Manager for Greenacres
Job Title: Home Manager
Joined: 2012
Description:
“I love working at Greenacres, we are all like a big family with our residents at the centre of everything we do”
Sarah has worked in care for over 18 years and has been at Greenacres for five. In her key role as Home Manager, she ensures that she is available to help lead the staff team to provide aspirational lifestyle choices for every single one of our residents. Sarah is on hand to answer any queries from our resident’s family and friends and will ensure that anyone coming to live with us can move in with as little disruption as possible. She constantly promotes independence for our residents, and works with the Front of House Manager to provide regular exciting activities both within the home and external trips.
Sarah has a certificate in Health and Social Care Management from Leeds Metropolitan University, and she is currently working towards her NVQ Level 5 in Management of Adult and Children’s Services. Sarah is extremely passionate about her role and finds that Greenacres is a huge part of her life – why not pop in and say hello to the Greenacres family next time you are passing?
Job Title: Front of House Manager
Joined: 2017
Description:
"I am a people person and love getting to know our residents and listening to their wonderful life stories."
Annalie joined Greenacres in April 2017 as Front of House Manager. She brings a wealth of administration and financial experience to the home, as well as a welcoming and friendly face for visitors and residents in the home.
Annalie lives in Meltham herself and loves to get Greenacres involved with as many community events as possible. In addition to this, she organises daily in house activities, and also regular trips out for our residents, after hosting monthly Social Committee Meetings to give everyone the chance to choose their favourite things to do!
Annalie is happy to answer any queries from residents, visitors and friends of Greenacres, and she likes nothing better than showing people round the beautiful home. She looks forward to welcoming old and new visitors to Greenacres and assisting the Home Manager and care staff to ensure our residents continue to have a happy, caring and safe environment in which to live.
Job Title: Regional Director - North West
Joined: 2010
Description:
“I am passionate about creating great places to live by supporting our great team of care staff and ensuring our residents’ receive the best quality care in our homes.”
Paul has worked for the LNT Group for over 6 years. He first joined Ideal Carehomes in 2010 as a Home Manager, having previously managed the home when it was operated by Orchard Care Homes. Paul soon became a valued member of the team and managed two different Ideal Carehomes before being promoted to Area Manager in January 2012. Given his wealth of knowledge and experience as Area Manager, Paul was a prime candidate to become Regional Director in 2015. In this role, Paul takes a strategic lead in the oversight and development of our care homes.
Paul can frequently be found in the homes enjoying a cup of tea with residents and their families to better understand their needs whilst supporting the Home Manager to create aspirational lifestyle choices for our residents and overseeing all aspects of compliance. He gets a lot satisfaction knowing that the small changes he makes are supplementing the already excellent care being provided in the homes.
Paul has completed his NVQ Level 4 Leadership and Management in Care Services (equivalent to current NVQ Level 5) and Qualifications & Credit Framework Level 7 in Leadership and Development for Senior Management.
