Greenacres

Huddersfield Road, Meltham, Holmfirth HD9 4AG
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9.8 140 Reviews
  • Greenacres, Holmfirth
Greenacres in Holmfirth gives people care and support in a welcoming home.

Trained, friendly staff treat care home residents with dignity and respect at all times.

A wide variety of activities to suit residents' interests are organised at the care home as well as trips out.

Nutritious meals are provided to suit people's tastes and special dietary requirements.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1478

Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

These prices are only a guideline, please contact Greenacres to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sarah Tomczynski (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with ensuite Wet Room (64)

Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Greenacres are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.

Parking

  • Greenacres has plenty of onsite parking for visitors.

Greenacres Reviews (140)

Total of 140, showing 81-100
9.8

Greenacres has a Review Score of 9.8 (9.778) out of 10, based on 34 reviews in the last 2 years. Over all time Greenacres has 140 reviews.

Overall Experience

  • 97
  • 39
  • 4
  • 0
  • 0

Date Published

140
19
23
34
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Review from J M (Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

1)TV cannot be seen from the bed - needs fixing to bracket on the wall.
2) Cupboard doors crash shut - needs slam proof hinges for silent closing.
3) Red alarm button: Response time is usually over 15-minutes so would be no good in an emergency. Eg - one night an old lady came into my room uninvited,
rummaged through my medication, ate my chocolate biscuits and got into bed with me. All this time always was activated and nobody came.
4) Lounge/dining area: Approximately ten dinners and four servers who don't have a system for serving and just get in each other's way. Table settings are never complete. One example - served a cup of coffee - no sugar offered or available on the table, sugar requested - sugar came but no teaspoon, teaspoon requested - teaspoon came, three trips to table for on cup of coffee! Also a shortage of spoons. I brought three from a charity shop and donated them but it didn't make any difference.
5) Food - Generally very basic - not appetising. Eg, Welsh Rarebit on menu - just melted cheese on a warm soggy white bread, not even toast.
Suggestions - Emergency alarm response time needs improving. Housekeeper or manager sits in during mealtimes to observe.

Reply from Rebecca Selkirk, PR Executive at Greenacres

Thank you for taking the time to write a review of Greenacres, feedback is extremely important to us. We continuously observe and review all processes within the home, and we are aware that the points mentioned have been raised and resolved. For instance, we have recently made changes to our dining experience which has so far received positive feedback from our residents. However, if you would like to discuss this further, please contact our customer care team on 0113 385 3800.

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Review from Pauline B (Wife of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is cared for; and as time passes, he needs more attention and care. Both of which he gets at Greenacres. The locality works well for me living in Meltham.

Reply from Rebecca Selkirk, PR Executive at Greenacres

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.

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Review from Christine B (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind, caring staff. Any enquiries or problems regarding Mum are always dealt with very quickly and efficiently. Caring and kindnesses are not only shown to Mum, but to me as well which is very much appreciated. Greenacres to me is like a 5-star hotel, clean, well looked after, well furnished, brilliant
amenities and entertainment. All in all, in my opinion, is excellent. Making a heartbreaking decision to put Mum in a home was terrible but made better by the standard of care and kindness she receives.

Reply from Rebecca Selkirk, PR Executive at Greenacres

Thank you so much for your review of Greenacres. We are so pleased to hear that your mum's move has been a positive experience for you all. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.

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Review from Susan P (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Greenacres for nearly three years and is settled. The rooms are nice and clean, and the food/menus are good. It is nice that the carers on West Nab View are on most of the time so my mum can relate to them and I can ask, at any time, how she is and they tell me straight away.

Reply from Rebecca Selkirk, PR Executive at Greenacres

Thank you for kindly taking the time to write a review of Greenacres and for the comments. We are so pleased to hear your mum is enjoying her time with us. Our care team pride themselves on making genuine friendships with their residents which I am glad to hear you have found at Greenacres. These reviews also go some way to help other families in a similar position of looking for a care home. We are sure they will find your comments very valuable.

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Review from Cath S (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mostly excellent. Staff friendly, caring and very helpful. Mum's been very pleased with her care.

Reply from Rebecca Selkirk, PR Executive at Greenacres

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.

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Review from O B (Resident) assisted by family/friend published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Greenacres is a lovely care home with excellent, warm and friendly staff who pay great attention to the welfare of its residents, ensuring that their needs are fully catered to and their dignity respected at all times. I feel safe and secure in my surroundings, and know that support is always available
as and when it is needed.

Reply from Samantha Blair, Customer Care Advisor at Greenacres

We are very grateful for this review and would like to say thank you for taking the time to post this for us to see! We are very pleased that you are enjoying your time with us and feel safe. It is important our residents feel relaxed and at ease. We will be sure to pass this message onto our team at Greenacres as they will be happy to receive such lovely feedback.

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Review from Maxine W (Daughter of Resident) published on 8 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenacres has been a wonderful place for my father to stay. From the quick and easy access to emergency respite care in April 19 followed by permanent care from June 19. The home is very well managed and all staff irrespective of role know my father's name and address him with patience, support and
a smile. The home and gardens are well maintained and my father's room is of a high standard. The care staff team are second to none and have given us complete peace of mind on his care at all times. The care plans are completed electronically and show all aspects of residents everyday life and medical support. The entertainment and trips allow my father to have quality of life, although living with Dementia.

Reply from Samantha Blair, Customer Care Advisor at Greenacres

Thank you for your kind review of Greenacres and the lovely way you have described our home. We do pride ourselves on creating a community within our homes with an abundance of social activities and I am so pleased to hear that this is what you and your father have found at Greenacres. It is encouraging for our staff to receive such positive feedback which I shall be sure to pass on.

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Review from Lesley (Niece of Resident) published on 23 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very impressed with the manager, care manager and all the staff at Greenacres. My Aunt had some health conditions affecting her normal behaviour. The manager and care manager brought these to our attention sensitively and had a plan to help resolve the problems. We have been able to move her into a
more suitable room and lounge.


Thank you all for your professionalism, patience and genuine care.

Reply from Samantha Blair, Customer Care Advisor at Greenacres

Thank you for kindly taking the time to write a review of Greenacres. We pride ourselves on treating each resident with respect and dignity at all times and it is encouraging for our management teams to receive such positive feedback. We will ensure that your comments are passed to the whole team.

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Review from Shirley C (Daughter of Resident) published on 17 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum who is 99 and has vascular dementia has been in Greenacres for three and a half years. I am very impressed with the standard of care that she receives. The staff are really kind and caring. The home-cooked food is of good quality and quite varied, with choices. I always have peace of mind
that mum is being well looked after and is safe. I think with the new management on board it will get even better.

Reply from Samantha Blair, Customer Care Advisor at Greenacres

Thank you so much for your lovely review of our home and the Greenacres team. We are so pleased to hear that you have peace of mind knowing that your mum is well cared for. The staff team will be delighted to hear your kind words which I shall be sure to pass along.

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Review from Gayle O (Daughter of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good staff team, really helpful. All very kind, caring and compassionate towards my mum. I know I can go to any of them if I have a problem. The home is welcoming and friendly. I loved the home as soon as I walked in.

Reply from Samantha Blair, Customer Care Advisor at Greenacres

Thank you so much for your kind review of Greenacres and the lovely way you have described our home. We pride ourselves on treating each resident with care and compassion at all times and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.

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Review from P H (Daughter of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I place my Mum into Greenacres for respite care for 2 weeks while my husband and I went on holiday. We did this with a view to a permanent stay. Mum was looked after very well, apart from a slight problem with not changing her underwear. But she continually asked to go home. After a further weeks trial,
we decided it was too soon for her to go into permanent care. When, and if, she deteriorates to the point when she can't stay in her own home we would be happy to place her in Greenacres full time.

Reply from Samantha Blair, Customer Care Advisor at Greenacres

Thank you for taking the time to review our home. We understand that any move is a big step and we do all that we can to support residents and their families during this time. We are pleased to hear that you will consider Greenacres in the future and we would be happy to welcome you and mum back for events or for a cuppa in the meantime.

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Review from J A (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff do a very good job, kitchen, laundry, care, cleaning and office staff. Palliative care is very good and the staff are loving and compassionate to residents and family.

Reply from Samantha Blair, Customer Care Advisor at Greenacres

Thank you so much for your lovely review about our home and the Greenacres team. The staff team will be delighted to hear your kind words which I shall be sure to pass along.

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Review from Elaine O (Sister of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has a good standard of care. The staff are wonderful with all the residents. Lots of entertainment for the residents. The home has a good standard of hygiene and care and a good standard of staff.

Reply from Samantha Blair, Customer Care Advisor at Greenacres

Thank you so much for your lovely review about our home and the Greenacres team. We are so pleased to hear that your sister is enjoying the daily activities and entertainment. The staff team will be delighted to hear your kind words which I shall be sure to pass along.

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Review from Lisa T (Granddaughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandad has been well cared for. I was worried at the beginning of his stay when he as falling (never done so at home). I feel his pull up pants should be changed more often during the day. The night shift changed him on every 2-hour check, I feel he is left sometimes a whole morning or afternoon
unchanged. On the whole, the staff are amazing and attentive, caring and respectful the treat my mum and me the same.

Reply from Samantha Blair, Customer Care Advisor at Greenacres

Thank you for taking the time to review our home. All feedback is important to us and we will ensure that our Home Manager looks into the points you have raised and shares them with the team to help us to continually improve. We pride ourselves on treating each resident with respect and dignity at all times and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.

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Review from Sarah G (Daughter of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Greenacres for the last four years and in this time I have seen great improvement in the management of the home itself and the management of the staff. Much more consistency in staffing allowing the staff to become more familiar to the residents - very necessary to the
dementia sufferers. All staff good with my mother some excellent going above and beyond their duty.

Reply from Samantha Blair, Customer Care Advisor at Greenacres

Thank you so much for your review of Greenacres. Feedback is extremely important to us and we really appreciate you taking the time to share your experience with us. We are very proud of our staff team, many of whom have been with us since our home opened and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.

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Review from Tim T (Son of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am comfortable with Greenacres as a place for my mum to live and believe it compares favourably with other homes in the area. Staff are competent and approachable, cleanliness and the general atmosphere of the place is good.

Reply from Samantha Blair, Customer Care Advisor at Greenacres

Thank you for taking the time to review our home. I shall ensure that your kind comments are passed on to the whole staff team.

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Review from Joanne C (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant!
Mum's quality of life has gone up no end since arriving at Greenacres. She feels safe and happy here, which is a huge relief, both for her and the family.

Reply from Samantha Blair, Customer Care Advisor at Greenacres

Thank you so much for your review of Greenacres. Feedback is extremely important to us and we really appreciate you taking the time to share your experience with us. It is comforting to hear that you have peace of mind that she is safe and well cared for and I will be sure to pass your comments on to the whole staff team.

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Review from Terry C (Son-in-law of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been a resident for around 12 months, she has settled in well, although she is not a socialising person, she prefers to be alone and stays in her room most of the time. The only thing that I find is that there appears to be a shortage of staff lots of times on my visits, otherwise
all is OK.

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Review from Christine I (Daughter of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the care received by my father.

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Review from Steven R (Friend of Resident) published on 24 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I am very disappointed with the management of Greenacres so couldn't recommend it to anyone. I feel we have been badly let down.

Reply from Kristyna Hunt, Communications Executive at Greenacres

At Greenacres we constantly strive to meet and exceed the high standards we set ourselves so we are sorry that you feel let down. If you would like to discuss this further, please contact our home directly or you can speak to our Head Office on 0113 385 3800.

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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Greenacres is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Greenacres is calculated as follows: ( (315 Excellents x 5) + (75 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 396 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenacres is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (6)

Meet the Team (3)

Sarah

Sarah Tomczynski

Job Title: Registered Home Manager

Joined: 2012

“I love working at Greenacres, we are all like a big family with our residents at the centre of everything we do”


Sarah has worked in care for over 18 years and has been at Greenacres for eight and has recently been promoted to Registered Home Manager. Sarah ensures that she is available to help lead the staff team to provide aspirational lifestyle choices for every single one of our residents. Sarah is on hand to answer any queries from our resident’s family and friends and will ensure that anyone coming to live with us can move in with as little disruption as possible. She constantly promotes independence for our residents and works with the Lifestyle Manager to provide regular exciting activities both within the home and on external trips.


Sarah has a certificate in Health and Social Care Management from Leeds Metropolitan University and has recently completed her NVQ Level 5 in Management of Adult and Children’s Services. Sarah is extremely passionate about her role and finds that Greenacres is a huge part of her life – why not pop in and say hello to the Greenacres family next time you are passing?

Maria

Maria King

Job Title: Front of House Manager

Joined: 2022

Maria is Front of House Manager at Greenacres.

Verity

Verity Taylor

Job Title: Regional Director

Joined: 2019

Verity Taylor is now the Regional Director of the West Yorkshire Region.

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