Greenacres

As I live a good distance away I am unable to visit my brother regularly. On the occasions I have been able to visit Greenacres I have been most impressed by the excellent standard of care and kindness shown by staff towards him and other residents. Greenacres is well designed with lovely outside spaces to spend time with visitors. The building is modern, bright, safe and welcoming. I have regular telephone contact with staff who we always happy to update me on my brother's situation. When I visit I am relieved and re-assured that he is in the best possible place and beign cared for with dignity. I am grateful for all the care Greenacres offers and congratulate everyone involved for maintaining such high standards.

Thank you is such an inadequate work to say for the last five and a half years of care you have all given to my mum I always knew she was cared for in the most amazing way possible until her death the compassion you showed at the end of her life will never be forgotten by all of us

It was such a success, that we are hoping to repeat the experience later on in the year!

Mum was in for a short visit - respite care. She was treated with dignity & respect & received excellent care. She wasn't keen on the activities but said so & was settled somewhere else as requested. The staff have all been brilliant so a very big thank you to all involved.

Mum moved, reluctantly, to Greenacres three years ago. Gradually, with the help of all the staff, she settled into a routine which reduced her anxiety and enables her to live comfortably and safely. The food is very good which is important to Mum. Our family feel so fortunate that Mum is well cared for at Greenacres. The staff are, without exception, kind and welcoming. Management and senior carers are professional and knowledgeable. Any (rare) concerns or questions which we have about Mum's care are always dealt with promptly and thoroughly. Greenacres work hard to maintain links with the local community and this is also something which we really appreciate.

Having visited the home at least once or twice weekly over the last 2 and a half years I have always found the staff friendly and management always respond promptly to my queries and requests. During January they tried very hard to make my friend happy, encouraging participation in many activities including a foot spa, quizzes, singsongs even letting her help on the reception area to help her feeling of lonliness. A very caring staff.

This was our first Christmas with mum being in Greenacres and we were really worried about how it would be! Happy to say they made Christmas very special for all the residents as they do all the time lots of activities and they include everyone! They all enjoy trips out and they even took mum and her friend to the pub! Such a special place we are lucky and mum is so happy there.

My mum and dad have both been settled at Greenacres since October 2024 and we've been really happy with the choice. The home is well maintained and always clean, tidy and there are a range of comfortable communal areas. The home is well run by a very competent management team and all the carers are wonderful. They go to great lengths to attend to the residents needs and everyone is treated with respect and kindness. I am particularly impressed with the thought and effort that goes into the additional activities that are planned throughout the week.

My Mum resided at Greenacres Care Home from May 2022 to January 2025, when she died of old age. The care Mum received during this time was exemplary - we could not have wished for a more supportive, nurturing and caring environment. Mum flourished at Greenacres - her health improved, her cognitive abilities improved, and she was much loved by all the staff. Thank you Greenacres for being such a fantastic care home.

Positive in every respect. Pleasant and good-natured staff. Helpful at every turn. Comfortable room and excellent food.

A friend was admitted to Greenacres this year and is currently in the dementia unit. Overall the carers are kind and caring. Rooms and decor is good and the garden kept to a good standard of maintenance. I understand that the food is good and it's very good to see residents engaged in the range of activities available. However, the smell of urine in the dementia unit is very unpleasant and at times overpowering. The communal carpet needs replacing after a deep clean of the flooring underneath.

My friend has been very content staying here. He tells me how kind and helpful he has found everyone. He says the food is excellent.

I would have 100% confidence in placing my loved ones with Greenacres.

The decision to place a loved one in a care home is stressful for the family and even more so for the person entering. The home worked hard to make the process as easy as possible to negotiate and did everything possible to ease the transition and to make Mum quickly feel at home and part of the community. The staff - both care and admin - were uniformly excellent, their attitude and activities undoubtedly helped my mother to adjust to the home where she is now very happy. The facilities are very very good, as are the available activities; her room is very comfortable and she enjoys the food.

My stepdad is happy here. He is always clean and enjoys the company and the activities. The home is light and welcoming and there is a good atmosphere about it when I visit. His only complaint is that he is a bit bored at times. However, we don't know if he has engaged in all the activities on offer or not.

Really lovely care home and very pleasant staff. I do feel things are slipping and seem short-staffed. Breakfast getting later each day.

The home is very friendly and has a homely atmosphere. I am always offered a drink and Mum seems happy here. She was lonely at home but is usually with other people at Greenacres. Overall the feeling is professional and friendly.

All are very helpful and caring and the home is very clean. Always ready to help in any way if possible. Mum started out with respite then liked it so much she decided to stay.

As a family, we are happy in the knowledge Mum is cared for well. This is a huge relief for us.

I have always received a warm welcome from staff. They are very helpful. My friend likes it here and is looked after well. Greenacres is clean, it doesn't smell. Plenty of activities for residents. The rooms are homely. I have been to the Chatty Cafe with my friend today, the buns were to die for!