Field Lodge

From our first point of contact, when we needed help quickly, to now, our experience has been excellent. All of us feel part of a community that cares about us and our parent. All the staff are friendly, caring and interested. All go above and beyond.

I will certainly recommend the Nursing Home to my friends.

Our experience has been exceptional from the start. The Manager of Field Lodge in St Ives visited my husband and put us at ease she was so good with my husband. The staff have looked after him and are so caring and helpful especially when he is so difficult. Every member of staff is so lovely and caring they listen and are so helpful. It's like a big family. The office girls, management, housekeepers, maintenance, carers, nurses and lifestyle team make this a wonderful home. They offer entertainment and make dreams come true. Good food and cakes. A cafe and cinema for residents and visitors. I would recommend this care home to anyone who wants there relative to have the best care around.

First impressions of the home were very good. When you enter the home it looks more like a hotel, it's very clean and the staff are very helpful. I also like the fact that you can all go and have a coffee and a cake which makes it feel more homely.

Mum had a lovely respite stay and will be staying again when needed. Everybody was so friendly to us and made us all feel welcome. Mum enjoyed the various activities and felt like she was with family at home.

Mum has recently been able to regain some independence after a lengthy infection put her in bed for weeks. After dedicated nursing by carers Mum was taken about by wheelchair until she was strong enough to use her walking frame. Without the willingness of staff to nurse Mum in Field Lodge, she would have had to go to hospital when she had asked to be nursed in her room. My sister and I feel that Mum would probably not have returned to Field Lodge, especially as she celebrated her 102nd birthday in July. We applaud the care of all the staff.

During the 2 years my mother has been resident at Field Lodge and is very happy here. She settled in easily and now has a group of friends - of both residents and carers mum enjoys attending meetings and, most especially, the seated exercise classes,

C was a respite resident for approximately 3/4 months awaiting purchase of his own home. The home appeared well presented, staffed and pleasant. Our preference for C would've been a ground floor placement due to the more sociable and 'residential' nature of this part of the home. C was placed on the 1st floor with residents with dementia and other needs. His room was spacious and modern. C would on occasion complain at the lack of basic support provided; shaving, towels in the bathroom, bedding changes and overall cleanliness could be hit and miss depending on the staff. He enjoyed the range of food, staff friendliness, the cafe facilities on the ground floor. The laundry service appeared well run.

I have awarded a 'good' rating based on his opinion, however personally I felt satisfactory was more appropriate given expectations on value for money. He was paying a lot of money per month. I was disappointed that basic care at times was missed. Also reception staffing at weekends.

The staff were all amazing. They were kind and caring, patient and encouraging. Under their care and encouragement she was able to start to eat a little more, and to extend her periods of mobility until she was able to walk to the entrance hall with her walker. Her motivation was to go home and her stay in the care home fully equipped her for that transition to take place smoothly. She would not have been able to leave hospital without this respite care and I have nothing but praise for the staff who made her stay as easy as possible.

My mother moved into Field Lodge just before March and settled straight into the home and its very friendly and supportive atmosphere. Since then she has felt very at home and says hello to everyone, who say hello back. The level of care so far is very good and I would have no hesitation recommending Field Lodge to anyone in a similar position. My mother has dementia, so has a few foibles and funny moments, but it has all gone smoothly.

All questions and requests are dealt with in a courteous and professional way. It is not possible to criticise any part of Field Lodge as it is a profession/calling of a position for all the management and staff.

My mother came to the home for respite care following the death of her husband. The staff could not have been more helpful, encouraging her to join activities, moving her to a room where she had more company and finding her mobile phone for her! Her room is lovely and all the facilities are beautifuly clean and well maintained.

We have been blown away with the level of care for Mum, the wonderful, varied activities available for residents, and the way the home is such a warm, loving place for us all to visit.

The staff could not be kinder, and really go above and beyond to support both residents and family. I cannot recommend Field Lodge highly enough.

My stay here has been an enjoyable experience. I will be returning home in the next few days, a fitter person than when I came with improved health, mobility and wellbeing. My treatment, as a client, from all staff has been wonderful, and everyone is friendly and helpful. I could not have asked for more.

I have written previous reviews whilst my mum was a resident at Field Lodge. This is my last review of her final journey in which Field Lodge staff showed love and care every step of the way leading up to mums passing. Our family felt well and truly supported and for my mum to remain in the comfort of her bedroom and have a peaceful and dignified end meant so much to us True professionals giving genuine heartfelt sympathy, love and care. Thank you Field Lodge

Very welcoming and comfortable home. From first contact, nothing was too much trouble. This was most appreciated at a difficult time when time was of the essence to arrange the rehabilitation stay. The staff looked after my mother-in-law extremely well and were caring and professional. My husband and I would certainly recommend Field Lodge and would use it again if needed in the future.

Field Lodge very much has a home /hotel luxury feel it's very modern and welcoming. With a beautiful garden which is easy to access for all with a decking all way round. It has a cinema with cinema chairs even pop corn maker. A coffee shop with beautiful homemade cakes and wide selection of drinks and cold drinks lovely areas in home to sit and relax and make the visiting more relaxed. Excellent communication skills and staff are very friendly and helpful. My mum really enjoyed her stay and highly recommend it.

Been to visit my mother and again, I find her happy and upbeat, looking forward to the days activities. (there is always something going on that she wants to participate in). Her room is always spotless as well as the rest of the home and the amazing staff (cleaners to nurses to managers) are all more than happy to accommodate her 'preferences'. Every member of staff I have seen has always been happy, accommodating and knowledgeable and will go out of their way to ensure her comfort is met. The medical care is absolutely second to none. We love that we are not confined to her room when we visit and our favourite place to visit for cake, coffee and a catch up is of course the coffee shop. I would like all the staff to know how much we appreciate the outstanding care you give and show my Mum. Absolutely outstanding.

I've had a lovely visit with mum again today. Field Lodge is always a joy to visit. Always spotlessly clean. The staff are very friendly, both towards residents and visitors and go out of their way to help. Mum's privacy is always respected and she is always treated with dignity. Mum's been at Field Lodge for 5 1/2 years now and never once have I regretted her being there.

My mother has been to Field Lodge twice for respite care. I was so impressed with the level of care. There are plenty of staff to support residents and they are so patient and warm. Mum came home stronger and more engaged each time. When (as is inevitable with dementia) that she needs full time care she will be returning to Field Lodge where I have every confidence that she will have the best possible care.