St Peter's Court Care Home

Lord Street, Redcar TS10 3JA

St Peter's Court is a 2014 addition to the HC-One portfolio, offering en-suite bedrooms and landscaped gardens alongside homely social areas where residents can enjoy a comfortable lifestyle.

The provider is highly-regarded in the local area, with two other homes a short distance away, all of which are committed to high standards of modern care delivery.

Professionals are committed to making sure dignity remains at the heart of the service.

Group: HC-One

Person in charge: Lisa Mussett (Home Manager)

Local Authority / Social Services: Redcar and Cleveland Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 67 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 55+.

Single Rooms: 67

Rooms with ensuite WC: 67

Facilities & Services: Respite Care • Separate Dementia Care Unit • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on St Peter's Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for St Peter's Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for St Peter's Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.876 for St Peter's Court Care Home is calculated as follows: ( (197 Excellents x 5) + (28 Goods x 4) ) ÷ 225 Ratings = 4.876

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.597 Points relating to the number of positive Reviews for St Peter's Court Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.4 positive Reviews (67 registered maximum number of service users ÷ 5). 8 Reviews ÷ 13.4 Target = 0.597

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 St Peter's Court Care Home has a Review Score of 9.5 (9.473) from 19 Reviews


Average Ratings

  • Excellent
    18
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Peter's Court Care Home?

  • Extremely LIKELY
    18
  • Likely
    0
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Peter's Court Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    5
  • Daughter-in-law of Resident/Service User
    2
  • Relative of Resident/Service User
    2
  • Resident / Service User
    2
  • more

On Monday night when we had a power cut, the staff at St Peter's Court were fantastic with the people that needed care. I think all of the staff are fantastic and would tell others.

How likely would you be to recommend St Peter's Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Excellent care.

How likely would you be to recommend St Peter's Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Excellent end of life care given to my gran. Outstanding carer over last four years.

How likely would you be to recommend St Peter's Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My Mother attends the home every Sunday to have Sunday Dinner with her partner. She always comments on how friendly the staff are and how good the food is. The staff cannot do enough for her, and she is only a visitor! They even order her a taxi when she is ready to go home.

How likely would you be to recommend St Peter's Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

We would like to thank all the staff at St Peters Court for their wonderful care they gave our mum. They all loved mum and looked after her as if she was their own mother. I can't speak more highly of them. We knew that mum was safe here and well looked after. Please accept our sincere gratitude and thanks for everything you all did for Mum. We will miss you all. Thank you x

How likely would you be to recommend St Peter's Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Really happy both my parents have settled in well. Excellent staff, which are caring and very supportive. Other family members have visited and commented on how well this place is and very welcoming.

How likely would you be to recommend St Peter's Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

May I thank all staff for the kindness they have shown me. They are all professional and approachable and a few that went the "extra mile" including one member of staff who made me feel at ease and settled in. Nothing was a problem to her.
She knew exactly how to balance independence with dependence using gentle encouragement without pressure to get you back to independent living. I feel she should be recognised as an asset to the establishment working as part of a team as well as on her own time. Thank you.

How likely would you be to recommend St Peter's Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My partner has been resident since it opened in 2014.
The care he has received has been second to none.
The management and carers are very kind and understanding to all his needs.
He is now in palliative care.
Everyone is so kind and considerate to both my partner and myself.
The restaurant always manages to keep him happy with his meals, as he can be awkward.
I hope to be able to go to St Peter's myself one day.

How likely would you be to recommend St Peter's Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Overall, great care. My mother calls it "my happy place". Great carers, good food (I drive there from time to time). Events are always a triumph. The activities coordinator goes that extra mile for residents.
The assistant manager - I don't think he sleeps. He is always there and nothing is too much for him. I can't imagine better places for my lovely mother.

How likely would you be to recommend St Peter's Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother is well looked after by all the staff, carers and cleaners. They're always laughing with her but very caring when she needs it.

How likely would you be to recommend St Peter's Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

A more than acceptable experience involving some very loyal staff.

How likely would you be to recommend St Peter's Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I would like to say how impressed I was with the service my husband and I received when we came to look at the home. The manager came and greeted us and had a chat and everyone was very friendly. Looking at other homes this stood out for me. The home is beautiful and clean and I had no hesitation in placing your home as my first choice.

How likely would you be to recommend St Peter's Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Following a short hospital stay and the onset of dementia the necessity to find a home for my 92-year-old mam was not something I looked forward to.
However after visiting a couple of homes in the area that could accommodate I would have no hesitation in recommending St. Peter's Court.
First the facilities are first class and provide the feeling of a small hotel rather than a care. Well decorated and maintained it is the most welcoming of homes I have been to.
The food looks appetising and well prepared.
Second - the Staff are most welcoming and friendly. It was quite surprising in how many homes the manager or assistant manager couldn't even find the time to say hello or check that everything was ok prior to our departure. Here at St. Peters Court, I met the manager on our visit who showed an interest in my mam and ensured that before we left we were comfortable with everything we saw. Since then I have spoken to a number of the staff and all have been most welcoming and supportive.

How likely would you be to recommend St Peter's Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

A bright and airy environment allowing residents to use wheelchairs etc. The lay out means residents are not isolated yet enjoy their own rooms. I found some rooms to be too small especially if the resident is using electric wheelchairs, meaning the bed had to be pushed against the wall so unable to us bed head. The best asset was the staff, cheerful, very caring, helpful and in our experienced treated our relatives with respect and love during the last days of her life.
Good management gave a secure atmosphere.

How likely would you be to recommend St Peter's Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

The best of many homes we have seen. Bright, tidy and well presented. Full marks to all staff, most helpful and cheerful. Lovely to visit.

How likely would you be to recommend St Peter's Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

The staff at St Peter's have been wonderful looking after my dad for 2 and a half years. I couldn't have picked a better home for him. Thank you.

How likely would you be to recommend St Peter's Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Lots of things top do, enjoyed the carol singers. Enjoyed Christmas dinner. Staff in fancy dress for Christmas fayre looked lovely. The staff are really nice.

How likely would you be to recommend St Peter's Court Care Home? Don't know

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Average Rating:   5 out of 5

Dad's mental and physical health continue to deteriorate, he can sometimes be difficult to communicate with and care for. Despite all the difficulties, we have observed the staff ensuring he is included in activities leading up to Christmas. They talk to him, make him laugh and care for his physical needs. They are calm and caring, I have never had any qualms about the quality of care - they are very special people.

How likely would you be to recommend St Peter's Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been resident here for six months. The home is beautifully furnished, extremely well maintained and very clean. The staff are superb, very efficient and eternally cheerful. There is a varied programme of activities and residents are actively encouraged to take part. The catering is of a very high standard, although not always fully appreciated by a 96 year old!

How likely would you be to recommend St Peter's Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Bed Vacancies

posted 16 Apr 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Lisa

Lisa Mussett

Job Title: Home Manager

Joined: 2017

Description:

What does ‘kindness’ mean to you?

“I believe kind care means trying to make life a little brighter for someone.”

Lisa has gained over 20 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Lisa joined St Peter’s Court as Home Manager because she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at St Peter’s Court.

When asked what she enjoys most about her role, Lisa remarked: “I love seeing the huge impact that small details can have on someone’s life.”

Away from work, Lisa enjoys cooking and socialising with friends.

If you would like to find out more information about St Peter’s Court, Lisa has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

You can contact Lisa on 01642 756366 or via email on stpeterscourt.manager@hc-one.co.uk

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at St Peter's Court Care Home