Signature Cliveden Manor

210 Little Marlow Road, Marlow SL7 1HX

Signature at Cliveden Manor is one of the newer developments from this expanding care provider, having opened in August 2014.

The team at Cliveden Manor offers a warm welcome to all. Headed up by an experienced General Manager, Cliveden Manor is a unique care home in the area.

The home is purpose-built and offers exceptional accommodation which is affordable and of a high standard. A one-bedroom apartment comprises a bedroom, a separate lounge with kitchenette and a full en-suite wet room. These apartments offer a significant amount of space and are ideal for people wanting extra room, or couples who want to stay together.

Cliveden Manor also offers studio suites for those who prefer something more cosy, also with their own kitchenette and full en-suite wet room.

The apartments and suites come unfurnished, allowing residents to bring those special pieces of furniture and personal items with them, something that helps the settling-in process and truly makes Cliveden Manor feel like home.

Cliveden Manor offers a fully licensed restaurant, with the menu being dictated by current residents, informal dining in the Bistro and a cafe for residents and visitors to enjoy refreshments, fresh fruit and homemade cakes at any time. Cliveden Manor is also proud to have a large, welcoming activities team who arrange trips out, visiting speakers, a varied activity programme and one-to-one visits with residents.

Residents range from those who are relatively independent to those who require care or support, nursing, dementia or end-of-life care. Cliveden Manor prides itself on providing discreet support in a place which is not institutional, but very much like home. Professionals believe it is the care that sets the care home apart from other homes, values that are echoed in the recommendations received both from residents themselves, families and professionals.

Group: Signature Senior Lifestyle Ltd

Person in charge: Victoria Forsythe (General Manager)

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 85 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 85

Rooms with ensuite WC: 85

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Signature Cliveden Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Signature Cliveden Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for Signature Cliveden Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.475 for Signature Cliveden Manor is calculated as follows: ( (228 Excellents x 5) + (114 Goods x 4) + (37 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 383 Ratings = 4.475

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.706 Points relating to the number of positive Reviews for Signature Cliveden Manor is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17 positive Reviews (85 registered maximum number of service users ÷ 5). 12 Reviews ÷ 17 Target = 0.706

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Signature Cliveden Manor has a Review Score of 9.2 (9.181) from 32 Reviews


Average Ratings

  • Excellent
    20
  • Good
    10
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Signature Cliveden Manor?

  • Extremely LIKELY
    21
  • Likely
    9
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Signature Cliveden Manor

  • Resident / Service User
    18
  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    4
  • Friend of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

Having lost my husband many years ago and lived alone since, I now enjoy security and peace of mind - as I am sure my family do to. Staff generally and carers, in particular, are unfailingly friendly and supportive.
The standard of cleanliness and housekeeping is excellent, I have had reservations about the food especially veg but some signs of improvement recently. Overall relaxed and friendly atmosphere.

How likely would you be to recommend Signature Cliveden Manor? Neither Unlikely or Likely

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Average Rating:   4.6 out of 5

The best place to be in the circumstances.

How likely would you be to recommend Signature Cliveden Manor? Extremely Likely

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Average Rating:   4.7 out of 5

Generally, the staff are well trained and kind, they are pleased to help with any problems which arise and seek to make life in Cliveden Manor as comfortable and pleasant as possible.
There are outings and excursions arranged for all tastes and shopping trips weekly, as near home as one could hope for.

How likely would you be to recommend Signature Cliveden Manor? Likely

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Average Rating:   4.3 out of 5

Since moving to Cliveden Manor last year I have found the staff helpful, caring and kind. The building and my apartment are lovely and clean. The activities are excellent and I feel safe and well cared for. However, I sometimes feel I have lost some of my independence and would like more control over my privacy. The food needs to be improved and is only just acceptable.

How likely would you be to recommend Signature Cliveden Manor? Likely

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Average Rating:   4.6 out of 5

The care is good. The food is sometimes good but has been poor at times. My room is very pleasant but small.

The staff are all good and kind but we see a lot of agency staff especially at weekends. There are lots of activities organised which are excellent.

How likely would you be to recommend Signature Cliveden Manor? Likely

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Average Rating:   3.6 out of 5

Sarah Loveday, Senior Client Liaison Manager at Signature Cliveden Manor responded to this review on 23 Jan 2018:

Dear A S,
Thank you for your kind words about our care and activities at Cliveden Manor; our care team and activities team will be delighted to hear your comments. We have a number of types and size of suite, for differing tastes and budgets; our residents are more than welcome to move to a different suite if they wish and I will ensure that all of our residents are aware of that. Our care model at Signature is for us to provide the care our residents need or want at the time they require it. To cover staff absence or holidays, this can mean we have agency staff. We use only one agency and all our agency staff are in a 'pool' of carers who frequently work with us, so we are able to provide continuity of care to our residents. I do hope this provides you with more information regarding our care.

All the staff are very kind but not always available and food quality often poor. Activities are interesting and good.

How likely would you be to recommend Signature Cliveden Manor? Likely

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Average Rating:   4 out of 5

It is quite pleasant living here. Mostly, the care is very good.

How likely would you be to recommend Signature Cliveden Manor? Likely

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Average Rating:   3 out of 5

The main feature is the friendly atmosphere between both residents and staff of all kinds. Making for general cheerfulness. The food is varied and plentiful with many choices and most meals are available over a two hour period, giving plenty of choice of times. The fees are high and tend to increase, even though they should be met from the sale of a house, but it is a worry that the money might not last for an indefinite time. Generally, I am very happy to be here!

How likely would you be to recommend Signature Cliveden Manor? Extremely Likely

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Average Rating:   4.2 out of 5

Having lived in Dorking with the help of a carer for about 10 years after my wife's death, I came here as my son's family live in Marlow. Signature Cliveden Manor is a recently built care home. Accommodation is in one or two rooms plus shower room and a small kitchen area. An effort is made to entertain residents with in-house activities and outside visits. Staff are very friendly and helpful. It is expensive.

How likely would you be to recommend Signature Cliveden Manor? Likely

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Average Rating:   3.8 out of 5

As below, excellent.

How likely would you be to recommend Signature Cliveden Manor? Extremely Likely

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Average Rating:   5 out of 5

After 9 months here, I find it comfortable and well run. Care is good, the house is well-run and the garden is a great asset.

How likely would you be to recommend Signature Cliveden Manor? Likely

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Average Rating:   4.2 out of 5

The Care Staff are superb with the residents, showing genuine concern for their welfare in every way. My mother had nothing but good to say about her care and appreciated the warmth and attentiveness of the staff's relationships with her. The reception staff were friendly, helpful and efficient with residents and visitors alike. There were a number of issues with the handling of residents' "spending money" particularly in keeping track of balances and providing information to residents and family. Contact with the more senior management was not particularly accessible in the earlier months but has improved more recently. Likewise, the standard and variety of food has not always been what one would expect in a residential home of this calibre but has started to improve. The room was first-class, always clean and pleasant; laundry well done and normally promptly returned. My mother relished the very wide choice of activities, both physical and mental, throughout the course of every day.

How likely would you be to recommend Signature Cliveden Manor? Likely

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Average Rating:   4.6 out of 5

Our mother moved into Cliveden Manor 14 months ago – initially into one of the spacious assisted living rooms and then as her condition progressed into a small room in the Willows (Dementia suite).
Our mother enjoys life at Cliveden Manor especially the fantastic entertainment programme – it is super to see her singing and clapping to the live music and she loves so many of the musical activities. Not only are activities available but the whole care team work to ensure that as many residents as possible enjoy them.
We have been struck by the care shown by the staff – for example sitting with my mother as she struggles to finish her food – long after the other residents have finished and taking the trouble to match my mother’s outfits and jewellery and encouraging her to go to the hairdressers so she looks and feel her best.

How likely would you be to recommend Signature Cliveden Manor? Extremely Likely

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Average Rating:   4.8 out of 5

This is a very nice care home and the staff are very good. I have no issues at all with the care provided.

All is not so good though if your relative has dementia and their needs start to change. My mother had Alzheimer's and was becoming "difficult". After one year here, my mother was issued 1 months notice to leave. They declined to move her to the dementia floor because she would have been "too disruptive". We were then forced to find another home for her with all the incumbent stress that caused. The management attitude to us changed completely over this period as it became apparent they wanted her out.

And what is more, they keep the £4000 "membership fee" you pay when you first join despite it being their decision to end the relationship.

How likely would you be to recommend Signature Cliveden Manor? Unlikely

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Average Rating:   3.3 out of 5

Sarah Loveday, Senior Client Liaison Manager at Signature Cliveden Manor responded to this review on 02 Jun 2017:

Dear Anne,
Thank you for praising Cliveden Manor care home and its staff.
As experienced care professionals, we fully appreciate the distress of seeing a loved one suffer from dementia. You will understand that for reasons of data protection, we are unable to comment on the specific complaints you make in relation to your mother’s residence with us. However, we are satisfied that your mother received excellent care throughout her residence at Cliveden Manor and that any issues which arose were dealt with sensitively and in full consideration of the needs both of your mother and our other residents.

I have resided here for about three years and have a comfortable single apartment. The staff have been very courteous to me and help has come when required. I was very unfortunate to be admitted into hospital six times during my first year and my one disappointment is that apart from the first time, I received no visits from the staff here at all. I hope that this will never happen again or to any other resident whilst living here.

How likely would you be to recommend Signature Cliveden Manor? Extremely Likely

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Average Rating:   4.3 out of 5

Sarah Loveday, Senior Client Liaison Manager at Signature Cliveden Manor responded to this review on 03 Apr 2017:

Dear Michael,
Whilst we would dearly love to visit all our residents when they are in hospital, sometimes the time constraints of managing the care needs of our residents at home mean we are unable to do so. However, we appreciate how important it can be for residents to have a visit from home and, following a team discussion today, we will be adopting this practice in the future.

The complete package with all needs catered for which gives the luxury of first class hotel.

How likely would you be to recommend Signature Cliveden Manor? Extremely Likely

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Average Rating:   4.9 out of 5

I moved into Cliveden Manor in June 2016 and think I made a very wise decision in coming her. The staff are helpful, cheerful and kind, the surroundings and rooms are pleasant and there are a variety of activities organised for us. There is a wide choice of food at mealtimes and we are served with a smile. The festive celebrations (eg. Burns Day and St David's Day) are prepared to give the residents a happy experience.

How likely would you be to recommend Signature Cliveden Manor? Extremely Likely

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Average Rating:   4.8 out of 5

I have lived here for two and a half years and during that time I have needed care after spells in hospital. All have been given with respect and kindness by all the staff. The food is very good and a variety on the menu. The activities are varied and keep the brain working and are great fun.

How likely would you be to recommend Signature Cliveden Manor? Extremely Likely

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Average Rating:   4.9 out of 5

I came here in June 2015 for a 2-week respite visit, it was so enjoyable I asked to stay. Over time there have been changes to both residents and staff, like me they soon realised what a happy place it is and quickly gelled into the system, engaging in the many activities provided. This is not a " care home but a " home with care". I am very happy, which allowed my children to relax with that knowledge.

How likely would you be to recommend Signature Cliveden Manor? Extremely Likely

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Average Rating:   4.3 out of 5

The home is comparable to a first class hotel, just like "Home from Home".

How likely would you be to recommend Signature Cliveden Manor? Extremely Likely

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Average Rating:   4.9 out of 5

Overall Cliveden Manor is an excellent care home in terms of décor, the size of rooms, cleanliness and care. The staff are extremely friendly and helpful.

However, there has been an imbalance between residents requiring nursing care over those requiring assisted living. On 2 occasions there have been communication issues between nursing staff, regarding aftercare following my mother's brief visits to the hospital; and a reliance on agency nurses. The latter is common to many care homes. An ongoing issue at Cliveden Manor is the variable quality of food. Despite promises of improvement in the past 2 years nothing has changed. Cliveden Manor acquired a new manager last December who is a registered nurse and has managerial experience. The issues mentioned above are being addressed.

How likely would you be to recommend Signature Cliveden Manor? Likely

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Average Rating:   4.3 out of 5

Sarah Loveday, Senior Client Liaison Manager at Signature Cliveden Manor responded to this review on 08 Mar 2017:

Dear Sandra
We really appreciate your feedback and you are correct - our new GM, Victoria Forsythe, is hugely experienced and has already made many changes in our community.
Her two main objectives are to eradicate agency nurses (for which she has a robust plan in place) and ensure that our residents' dining experience returns to the excellent 5* service we pride ourselves on offering.

Both my wheelchair bound parents are at Cliveden Manor. There is nowhere else quite like it and it is just perfect for them and their needs. The staff are friendly and the nursing is professional. The social side of the home is outstanding and the entertainment it provides is what makes my parents enjoy it so much. The facilities are first class and the food is terrific. Families are made to feel welcome at all times, and we have been to family meals and Xmas parties at Cliveden Manor. My parents are in the coffee bar by reception most days as the busy but relaxed community feel is what makes them happiest. I would recommend Cliveden Manor to anyone. The professional management of the place gives us confidence that this is the best place for my parents.

How likely would you be to recommend Signature Cliveden Manor? Extremely Likely

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Average Rating:   4.8 out of 5

My Mother has been at Cliveden Manor for over a year. The staff have done all they can for her, she can be difficult and not very sociable but they persevered. Sadly, she became very poorly before Christmas and it was a case of getting her back to Cliveden Manor for palliative care.
They have undertaken this care wonderfully, the Hospice team and the Doctor are very impressed with all aspects of care and procedures. They have given me and my family a lot of support at this difficult time and we, as a family, could not ask for anything more.
Thank you, Cliveden Manor staff.

How likely would you be to recommend Signature Cliveden Manor? Extremely Likely

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Average Rating:   4.6 out of 5

I don't think it could be better. I think it is exceptionally good.

How likely would you be to recommend Signature Cliveden Manor? Extremely Likely

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Average Rating:   4.8 out of 5

Cliveden Manor is a home from home with dedicated, loving and hard working staff. My mother lived there in the 'Willows', which is for residents suffering with dementia and Alzheimer's. During the year she was there, the care she received was over and above anyone could have wished for, with staff having time to get to know the personality of each resident and their idiosyncratic ways. When visiting my mother, I always felt like I was amongst an extended family. Sitting with other residents in their lounge and getting to know them, joining them for musical sessions, quizzes, art session and much more. During my lengthy search for a suitable care home, visiting thirteen in total, one of the many things Cliveden Manor stood out from any other establishment, was the fact that the staff sat down with the residents at meal times, helping if needed, but more importantly talking with them (not at them), which I did not find in any other establishment I visited. Thank you, Cliveden Manor.

How likely would you be to recommend Signature Cliveden Manor? Extremely Likely

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Average Rating:   4.9 out of 5

The wonderful discovery of Signature Cliveden Manor has been like sunshine on a Spring day or a welcome breath of fresh air! From initial contact with endless enquiries, through to the big moving day, through to my Mum's newly acquired sense of well-being after just 4 months at Signature Cliveden, I extend our heartfelt thanks from both of us. The environment of Signature Cliveden is beautiful with delightful shared spaces in which to meander along in peace or stop and chat a while with other residents and carers. The bedroom suites are finished to the highest standard, maintained immaculately by housekeeping and are spacious too, with every opportunity to personalise in whatever way a resident chooses. And the staff, well, they are all just unbelievably lovely! Happy, supportive, professional, compassionate, attentive, encouraging, discrete and ever generous with their smiles and welcomes. For a lady in her 80's who was adamant she would never live in a residential home, Mum is thriving and as happy as can be!

How likely would you be to recommend Signature Cliveden Manor? Extremely Likely

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Average Rating:   4.9 out of 5

I recently helped a new resident to move into Cliveden Manor and would like to say how helpful all of the staff teams were in making the move easier by being so welcoming. From the receptionist greeting us, to laundry team labelling clothes, housekeepers for making the bed just as the lady liked it and maintenance putting items up straight away. It was very homely from day one!

How likely would you be to recommend Signature Cliveden Manor? Extremely Likely

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Average Rating:   5 out of 5

Very caring and friendly atmosphere. We are very happy with everything Cliveden Manor has to offer. There are lots of activities and trips out. Relatives and friends are made to feel very welcome. Fabulous cakes!

How likely would you be to recommend Signature Cliveden Manor? Extremely Likely

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Average Rating:   5 out of 5

A very well run and truly caring environment for the elderly. I have no complaints at all about my mother's experience here. She has settled in quickly and made some good friends. From my point of view, it's an enjoyable place to visit, the parking is easy and the coffee excellent!

How likely would you be to recommend Signature Cliveden Manor? Extremely Likely

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Average Rating:   4.5 out of 5

My mother has been at Cliveden for 4 months now and I have been very impressed with the cleanliness of the residence and the quality of the staff. They are always very pleasant and extremely helpful.

How likely would you be to recommend Signature Cliveden Manor? Extremely Likely

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Average Rating:   4.3 out of 5

Having been to several homes as my Mother's dementia has progressed, I can confidently say that Cliveden Manor is outstanding. The staff are so very kind and caring to her, and there are enough lovely and well-trained staff to ensure our Mother has the very best. In addition the whole environment is very carefully designed to provide a safe and attractive environment for her. That incidentally makes it a lovely place for family and friends to visit. I would also highlight the activities team, who are constantly finding ways to provide stimulation for he residents.
In summary - we are very happy indeed!

How likely would you be to recommend Signature Cliveden Manor? Extremely Likely

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Average Rating:   4.8 out of 5

Thank you all so much. What a wonder place, you exceeded our expectation and guided us through a difficult time with grace and consideration. Cliveden Manor is head and shoulders above all of the other facilities that I looked around. Clearly the best.
My mother in law was looked after very well, nothing was too much trouble and it gave my wife and I great peace of mind to know that everything was all organised.
I cannot recommend you highly enough, or thank you enough for your help.

How likely would you be to recommend Signature Cliveden Manor? Extremely Likely

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Average Rating:   4.9 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

April 2017

Job Vacancies

Staff Profiles

Sarah

Sarah Loveday

Job Title: Senior Client Liaison Manager

Joined: 2014

Description:

It is my role to meet with people who are looking at care choices for either themselves or for a loved one, providing advice and guidance at what can be a very difficult and emotional time. I am proud to invite people to look around our lovely community and to see for themselves how our residents’ lives are enhanced with the care and support each person receives.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Signature Cliveden Manor