Cliveden Manor Care Home - Avery Collection

We have been struck by the care shown by the staff – for example sitting with my mother as she struggles to finish her food – long after the other residents have finished and taking the trouble to match my mother’s outfits and jewellery and encouraging her to go to the hairdressers so she looks and feel her best.

The complete package with all needs catered for which gives the luxury of first class hotel.

The home is comparable to a first class hotel, just like "Home from Home".

I moved into Cliveden Manor in June 2016 and think I made a very wise decision in coming her. The staff are helpful, cheerful and kind, the surroundings and rooms are pleasant and there are a variety of activities organised for us. There is a wide choice of food at mealtimes and we are served with a smile. The festive celebrations (eg. Burns Day and St David's Day) are prepared to give the residents a happy experience.

I have lived here for two and a half years and during that time I have needed care after spells in hospital. All have been given with respect and kindness by all the staff. The food is very good and a variety on the menu. The activities are varied and keep the brain working and are great fun.

I came here in June 2015 for a 2-week respite visit, it was so enjoyable I asked to stay. Over time there have been changes to both residents and staff, like me they soon realised what a happy place it is and quickly gelled into the system, engaging in the many activities provided. This is not a " care home but a " home with care". I am very happy, which allowed my children to relax with that knowledge.

Overall Cliveden Manor is an excellent care home in terms of décor, the size of rooms, cleanliness and care. The staff are extremely friendly and helpful.

However, there has been an imbalance between residents requiring nursing care over those requiring assisted living. On 2 occasions there have been communication issues between nursing staff, regarding aftercare following my mother's brief visits to the hospital; and a reliance on agency nurses. The latter is common to many care homes. An ongoing issue at Cliveden Manor is the variable quality of food. Despite promises of improvement in the past 2 years nothing has changed. Cliveden Manor acquired a new manager last December who is a registered nurse and has managerial experience. The issues mentioned above are being addressed.

Both my wheelchair bound parents are at Cliveden Manor. There is nowhere else quite like it and it is just perfect for them and their needs. The staff are friendly and the nursing is professional. The social side of the home is outstanding and the entertainment it provides is what makes my parents enjoy it so much. The facilities are first class and the food is terrific. Families are made to feel welcome at all times, and we have been to family meals and Xmas parties at Cliveden Manor. My parents are in the coffee bar by reception most days as the busy but relaxed community feel is what makes them happiest. I would recommend Cliveden Manor to anyone. The professional management of the place gives us confidence that this is the best place for my parents.

Cliveden Manor is a home from home with dedicated, loving and hard working staff. My mother lived there in the 'Willows', which is for residents suffering with dementia and Alzheimer's. During the year she was there, the care she received was over and above anyone could have wished for, with staff having time to get to know the personality of each resident and their idiosyncratic ways. When visiting my mother, I always felt like I was amongst an extended family. Sitting with other residents in their lounge and getting to know them, joining them for musical sessions, quizzes, art session and much more. During my lengthy search for a suitable care home, visiting thirteen in total, one of the many things Cliveden Manor stood out from any other establishment, was the fact that the staff sat down with the residents at meal times, helping if needed, but more importantly talking with them (not at them), which I did not find in any other establishment I visited. Thank you, Cliveden Manor.

The wonderful discovery of Signature Cliveden Manor has been like sunshine on a Spring day or a welcome breath of fresh air! From initial contact with endless enquiries, through to the big moving day, through to my Mum's newly acquired sense of well-being after just 4 months at Signature Cliveden, I extend our heartfelt thanks from both of us. The environment of Signature Cliveden is beautiful with delightful shared spaces in which to meander along in peace or stop and chat a while with other residents and carers. The bedroom suites are finished to the highest standard, maintained immaculately by housekeeping and are spacious too, with every opportunity to personalise in whatever way a resident chooses. And the staff, well, they are all just unbelievably lovely! Happy, supportive, professional, compassionate, attentive, encouraging, discrete and ever generous with their smiles and welcomes. For a lady in her 80's who was adamant she would never live in a residential home, Mum is thriving and as happy as can be!

I recently helped a new resident to move into Cliveden Manor and would like to say how helpful all of the staff teams were in making the move easier by being so welcoming. From the receptionist greeting us, to laundry team labelling clothes, housekeepers for making the bed just as the lady liked it and maintenance putting items up straight away. It was very homely from day one!

Very caring and friendly atmosphere. We are very happy with everything Cliveden Manor has to offer. There are lots of activities and trips out. Relatives and friends are made to feel very welcome. Fabulous cakes!

A very well run and truly caring environment for the elderly. I have no complaints at all about my mother's experience here. She has settled in quickly and made some good friends. From my point of view, it's an enjoyable place to visit, the parking is easy and the coffee excellent!

My mother has been at Cliveden for 4 months now and I have been very impressed with the cleanliness of the residence and the quality of the staff. They are always very pleasant and extremely helpful.

In summary - we are very happy indeed!

I cannot recommend you highly enough, or thank you enough for your help.