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Cliveden Manor Care Home - Avery Collection

210 Little Marlow Road, Marlow, Buckinghamshire SL7 1HX
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Cliveden Manor Care Home - Avery Collection, Marlow
Cliveden Manor Care Home - Avery Collection, Marlow
Cliveden Manor Care Home - Avery Collection, Marlow

Cliveden Manor Care Home is a friendly and inviting setting delivering high-quality care services in a luxurious environment. The facility in Marlow offers various services, including residential, respite, nursing and dementia care, and with accommodation for 85 residents, the home features a variety of studio apartments, one-bed apartments and one-bed deluxe apartments.

All apartments are designed with accessibility in mind, featuring en-suite wet rooms and convenient kitchenettes. The interiors are crafted...  

Care Provided by Cliveden Manor Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,900N/A
Residential Dementia CareFrom £2,100N/A
Nursing CareFrom £2,250N/A
Nursing Dementia CareFrom £2,300N/A

Contact Cliveden Manor Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Karen Holmes(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (6)
  • Single Rooms with ensuite Wet Room (73)
  • Couples/Companion Rooms with ensuite Wet Room (6)

Cliveden Manor Care Home - Avery Collection Reviews (171)

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9.8

Cliveden Manor Care Home - Avery Collection has a Review Score of 9.8 (9.806) out of 10, based on 30 reviews in the last 2 years. Over all time Cliveden Manor Care Home - Avery Collection has 171 reviews.

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Showing 171 reviews matching selected criteria
Review from Candida S (Daughter of Resident) published on 11 May 2018 Submitted via Website
Overall Experience

The decision to move into residential care is tough for both the person concerned and his or her family. There comes a time when additional care is needed and, equally importantly, companionship and entertainment. The move to Cliveden Manor was absolutely right for all of us and I wish that my mother had made the decision earlier. Cliveden Manor has provided her with a home, care, kindness and companionship. The welcoming atmosphere means that my family have been able to treat it as a home from home and see her every day. Residents and staff have been particularly kind to all of the little children who have raced in to visit their great-grandmother. it is what the best such places should be: not hushed, tucked away and smelling of cabbage, but part of life, full of visitors and flowers.

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Review from Gwyneth D (Resident / Service User) published on 30 January 2018 Submitted via Postal Card
Overall Experience
Having lost my husband many years ago and lived alone since, I now enjoy security and peace of mind - as I am sure my family do to. Staff generally and carers, in particular, are unfailingly friendly and supportive.

The standard of cleanliness and housekeeping is excellent, I have had reservations about the food especially veg but some signs of improvement recently. Overall relaxed and friendly atmosphere.

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Review from Jean L (Resident / Service User) published on 25 January 2018 Submitted via Postal Card
Overall Experience

The best place to be in the circumstances.

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Review from J L (Resident / Service User) published on 25 January 2018 Submitted via Postal Card
Overall Experience
Generally, the staff are well trained and kind, they are pleased to help with any problems which arise and seek to make life in Cliveden Manor as comfortable and pleasant as possible.

There are outings and excursions arranged for all tastes and shopping trips weekly, as near home as one could hope for.

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Review from A S (Resident / Service User) published on 24 January 2018 Submitted via Postal Card
Overall Experience

The care is good. The food is sometimes good but has been poor at times. My room is very pleasant but small.

The staff are all good and kind but we see a lot of agency staff especially at weekends. There are lots of activities organised which are excellent.

Reply from Sarah Loveday, Senior Client Liaison Manager at Cliveden Manor Care Home - Avery Collection
Dear A S,

Thank you for your kind words about our care and activities at Cliveden Manor; our care team and activities team will be delighted to hear your comments. We have a number of types and size of suite, for differing tastes and budgets; our residents are more than welcome to move to a...  

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Review from Sheila B (Resident / Service User) published on 23 January 2018 Submitted via Postal Card
Overall Experience

Since moving to Cliveden Manor last year I have found the staff helpful, caring and kind. The building and my apartment are lovely and clean. The activities are excellent and I feel safe and well cared for. However, I sometimes feel I have lost some of my independence and would like more control over my privacy. The food needs to be improved and is only just acceptable.

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Review from Wendy L (Resident / Service User) published on 18 January 2018 Submitted via Postal Card
Overall Experience

All the staff are very kind but not always available and food quality often poor. Activities are interesting and good.

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Review from W B (Resident / Service User) published on 18 January 2018 Submitted via Postal Card
Overall Experience

It is quite pleasant living here. Mostly, the care is very good.

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Review from Reginald Bruce P (Resident / Service User) published on 16 January 2018 Submitted via Postal Card
Overall Experience

Having lived in Dorking with the help of a carer for about 10 years after my wife's death, I came here as my son's family live in Marlow. Signature Cliveden Manor is a recently built care home. Accommodation is in one or two rooms plus shower room and a small kitchen area. An effort is made to entertain residents with in-house activities and outside visits. Staff are very friendly and helpful. It is expensive.

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Review from Margaret G (Resident / Service User) published on 16 January 2018 Submitted via Postal Card
Overall Experience

The main feature is the friendly atmosphere between both residents and staff of all kinds. Making for general cheerfulness. The food is varied and plentiful with many choices and most meals are available over a two hour period, giving plenty of choice of times. The fees are high and tend to increase, even though they should be met from the sale of a house, but it is a worry that the money might not last for an indefinite time. Generally, I am very happy to be here!

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Review from J T (Resident / Service User) published on 25 September 2017 Submitted via Postal Card
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As below, excellent.

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Review from Margaret S (Resident / Service User) published on 12 September 2017 Submitted via Postal Card
Overall Experience

After 9 months here, I find it comfortable and well run. Care is good, the house is well-run and the garden is a great asset.

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Review from Ellen W (Daughter of Resident) published on 28 July 2017 Submitted via Website
Overall Experience

The Care Staff are superb with the residents, showing genuine concern for their welfare in every way. My mother had nothing but good to say about her care and appreciated the warmth and attentiveness of the staff's relationships with her. The reception staff were friendly, helpful and efficient with residents and visitors alike. There were a number of issues with the handling of residents' "spending money" particularly in keeping track of balances and providing information to residents and family. Contact with the more senior management was not particularly accessible in the earlier months but has improved more recently. Likewise, the standard and variety of food has not always been what one would expect in a residential home of this calibre but has started to improve. The room was first-class, always clean and pleasant; laundry well done and normally promptly returned. My mother relished the very wide choice of activities, both physical and mental, throughout the course of every day.

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Review from Anne M (Daughter of Resident) published on 5 June 2017 Submitted via Website
Overall Experience

This is a very nice care home and the staff are very good. I have no issues at all with the care provided.

All is not so good though if your relative has dementia and their needs start to change. My mother had Alzheimer's and was becoming "difficult". After one year here, my mother was issued 1 months notice to leave. They declined to move her to the dementia floor because she would have been "too disruptive". We were then forced to find another home for her with all the incumbent stress that caused. The management attitude to us changed completely over this period as it became apparent they wanted her out.

And what is more, they keep the £4000 "membership fee" you pay when you first join despite it being their decision to end the relationship.

Reply from Sarah Loveday, Senior Client Liaison Manager at Cliveden Manor Care Home - Avery Collection
Dear Anne,
Thank you for praising Cliveden Manor care home and its staff.

As experienced care professionals, we fully appreciate the distress of seeing a loved one suffer from dementia. You will understand that for reasons of data protection, we are unable to comment on the specific...  

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Review from Betty R (Resident / Service User) published on 10 May 2017 Submitted via Postal Card
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I don't think it could be better. I think it is exceptionally good.

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Review from Su J and Linda W (Daughter of Resident) published on 10 May 2017 Submitted via Website
Overall Experience
Our mother moved into Cliveden Manor 14 months ago – initially into one of the spacious assisted living rooms and then as her condition progressed into a small room in the Willows (Dementia suite).
Our mother enjoys life at Cliveden Manor especially the fantastic entertainment programme – it is super to see her singing and clapping to the live music and she loves so many of the musical activities. Not only are activities available but the whole care team work to ensure that as many residents as possible enjoy them.

We have been struck by the care shown by the staff – for example sitting with my mother as she struggles to finish her food – long after the other residents have finished and taking the trouble to match my mother’s outfits and jewellery and encouraging her to go to the hairdressers so she looks and feel her best.

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Review from Sheila (Resident / Service User) published on 22 March 2017 Submitted via Postal Card
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The complete package with all needs catered for which gives the luxury of first class hotel.

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Review from Edward B (Resident / Service User) published on 22 March 2017 Submitted via Postal Card
Overall Experience

The home is comparable to a first class hotel, just like "Home from Home".

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Review from Lucy D (Resident / Service User) published on 21 March 2017 Submitted via Postal Card
Overall Experience

I moved into Cliveden Manor in June 2016 and think I made a very wise decision in coming her. The staff are helpful, cheerful and kind, the surroundings and rooms are pleasant and there are a variety of activities organised for us. There is a wide choice of food at mealtimes and we are served with a smile. The festive celebrations (eg. Burns Day and St David's Day) are prepared to give the residents a happy experience.

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Review from Pat H (Resident / Service User) published on 20 March 2017 Submitted via Postal Card
Overall Experience

I have lived here for two and a half years and during that time I have needed care after spells in hospital. All have been given with respect and kindness by all the staff. The food is very good and a variety on the menu. The activities are varied and keep the brain working and are great fun.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (7) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

There are no upcoming events for Cliveden Manor Care Home - Avery Collection.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for Cliveden Manor Care Home - Avery Collection.

Meet the Team (10)

Karen Holmes
Karen HolmesJob Title:Clinical Home ManagerJoined: 2024

I was born in Sunderland; however, my family emigrated to South Africa when I was a child, but I never forgot my roots and always knew I would return one day. I just didn’t know it would take me so long.

I completed my schooling and I enrolled on nursing. I qualified as a general Nurse, working a lot in the elderly people’s wards. After a few years, I transferred to paediatrics and ultimately settled in the Critical care units.

In 1990, I continued my training by specialising in Medical and Surgical Critical care with a speciality in Cardio-thoracic nursing. During my nursing career, I worked my way up from a Staff Nurse to a Deputy Nursing Manager of a 240-bed private hospital.

I returned to England in August 2018 and obtained my NMC pin by starting as a pre-registered nurse, completing the required English test, Nursing test and OSCE. I was lucky to be working within the Adult Social Care environment and was supported and mentored by my colleagues, and obtained my PIN in November 2018.

Following my successful enrolment with the NMC, I quickly worked my way up to becoming a Clinical Deputy Manager at a Care Home in London.

In 2022, I was chosen to be a Digital Champion for NCL. This role has allowed me to become involved in all the digital aspects of ASC and allowed me to share knowledge within our settings and obtain funding for the home to move from paper-based documents to digital technology.

On my days off, I love spending time with my children and grandchildren, reading a good book or just taking walks.

I am very committed to ensuring that our residents are at the centre of all that we do and are treated with care, dignity, and respect. I am always willing to listen to their concerns or just have a friendly chat.

I joined Cliveden Manor in March 2024 as a Clinical Deputy Manager. I completed my Level 5 Leadership and Management Programme in early 2025, and I was promoted from Clinical Deputy Manager to Clinical Home Manager in September 2025.

Nickisha Blake
Nickisha BlakeJob Title:Clinical Deputy ManagerJoined: 2023

Nickisha joined Cliveden Manor Care Home as a nurse in March 2023 and she was promoted to Nursing Care Manager in January 2024 and later promoted to Clinical Deputy Manager in September 2025.

Louise Palmer
Louise PalmerJob Title:Client Liaison ManagerJoined: 2020

I joined Avery Health Care in 2020. Initially, I worked in Ascot Grange Home and I transferred to Cliveden Manor in August 2023.

I have been in sales for most of my career.

I worked with those who were requiring support in the property market and wishing to downsize which comes with personal involvement.

Having had to research a care home for my mother-in-law, I realised that the role of Customer Liaison Manager was one that I wished to pursue.

I thoroughly enjoy working in this environment, helping to support those looking for care or a lifestyle change for their family, it is rewarding to get to know the residents in such lovely surroundings and with the dedicated staff.

Sam Monk
Sam MonkJob Title:Business Administrator

I started my career as an administrator in a primary school in 2013, I moved to the care industry in 2018 and haven’t looked back since. Every day is different and I love the challenge it brings! Avery is a wonderful company to work for and I feel privileged to be given the opportunity to grow. Our values and ethos make the workplace a happy and thriving environment, which is something I hope to contribute to when recruiting for the home. In my role, I support Cliveden with finding the best team and making sure all our staff are happy and feel valued no matter what job they do. I hope the team feel they can approach me for anything, and my door is always open, even if I don’t know the answer to the question – I’ll always give it a go!

Sarah Knowles
Sarah KnowlesJob Title:Dementia Care ManagerJoined: 2023

I joined Cliveden Manor as a Dementia Care Manager in September 2023.

I previously worked as the Registered Manager at a Residential Home in Oxfordshire.

I worked there for 10 years, working my way up from care assistant through various roles and I was in the role of manager for over 4 years.

I have worked in the elderly care sector since 2011 and I knew straight away that it was a career that I wanted to follow.

I particularly have a passion for working with those living with dementia and doing all I can to enrich their lives.

My mother-in-law was diagnosed with Alzheimer’s in 2009 and sadly passed away 6 years later. Helping to care for her made me realise that it was something that I wanted to do.

Cliveden Manor is a lovely home with a great reputation and I enjoy supporting my residents, family members and team members.

Toni Randall
Toni RandallJob Title:Residential Care ManagerJoined: 2017

I joined Cliveden Manor in August 2017.

I started as a care supervisor and I worked my way up to Residential Care Manager in August 2023. I manage the Assisted Living Department at Cliveden Manor, and I support our General Manager and Deputy Manager with the management of the home.

I am driven by ensuring all our residents receive exceptional person-centred care, as the residents are my priority. As the Residential Care Manager, I work alongside a fantastic and committed team of carers who are equally passionate about the care we provide.

Alfio Fiumara
Alfio FiumaraJob Title:Hospitality Manager

I have worked in the Hospitality Industry since 1979 within many different restaurant environments, delivering high standards of service. Cliveden Manor was my first experience in the care industry, I started here in 2018 and I haven’t looked back since! I find my role very enjoyable and rewarding. I like to meet different residents and listen to their comments and I endeavour to make sure myself and the team live up to their high expectations.

Sarah Hunter
Sarah HunterJob Title:Activities Manager

Having previously been accustomed to roles in the customer service and retail industry I joined the Signature family in Sept 2019. My knowledge and experience of community, charity and social events have been paramount to my objectives and ideas for our residents. I began my signature career as an Activities Assistant, achieving a Level 2 qualification in the principles of dementia care. I have now taken the role of Activities Supervisor supporting the activities team and working hard to introduce a wide range of fun activities and events to enhance the mental and physical well-being of the residents of Cliveden Manor. I am privileged to be part of an amazing team and to be able to work together to cultivate a stimulating and varied lifestyle for our residents.

Sharon Carter
Sharon CarterJob Title:Housekeeping Supervisor

I have been working as a Head Housekeeper since 2013, I previously worked for a privately owned conference centre and a 72-bedroom care home.

I joined Signature because it has a reputation for excellence, and I want to ensure Cliveden Manor lives up to this.

Emma Armstrong
Emma ArmstrongJob Title:Restaurant Supervisor

I started as a Food & Beverage Assistant in 2015 and worked my way up to Restaurant Supervisor. Since then, I have been able to work with some amazing people, I’ve learnt so many new things and have created a lot of wonderful memories! My passion is ensuring the resident's needs are catered to and that they have a wonderful dining experience.

I see Cliveden Manor as a second home and feel very lucky to be amongst such a wonderful team.

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