Cliveden Manor Care Home - Avery Collection

My mother has been a resident at Cliveden Manor for nearly five years. It was not an easy decision for her to move to a care home but both she and I are very glad that she chose Cliveden Manor. The care staff are unfailingly professional, friendly, and genuinely caring in all that they do. This has never been more important than during the pandemic. When no family could visit, and lockdown restrictions meant residents were confined to their rooms, the staff ensured that they were not isolated and made every effort to keep up morale and well-being with creative ways for communication and contact. I have high praise for the carers, the activities team, the reception team, the housekeeping staff, and the amazing restaurant manager and his team. Cliveden Manor has had rigorous measures in place to protect residents throughout the pandemic and I have been very reassured that my mother has been in such a safe and caring environment. As a family member, I feel supported too.

If you are reading this and searching for a home for a loved one, please do visit and see what a wonderful place it is.

I came here for respite care - to bridge the gap between the hospital, where I was treated for a broken hip and home. It was a very wise move, and I was extremely well cared for by wonderful people, given every facility to aid my recovery and treated with care and consideration. Altogether, a very good experience all round.

I am very happy with everything here.

My Mother has been at Cliveden Manor for 5 years. I get emotional when asked about the care that Mum receives as for the last 4 years she has been bedridden and palliative after being ill. The staff are so amazing not only to Mum but to the family as well. Inevitably there are times when having a relative in a nursing home is difficult, none more so than this year, however, I can only say that the team are always reassuring and ready to listen and do anything to help. During this most difficult time when we have been unable to visit, they have done everything they can to ease an awful time. Always with great care and never complaining. It has been a great comfort to our family. I can only thank them and it never feels enough.

I found all the staff very friendly and welcoming, and nothing was too much trouble. Everyone was treated with dignity and compassion. I enjoyed the food and the company of the residents, and it was just what I needed to recover from my hip operation.

Have lived in Cliveden Manor for about six years now, since last August, have been extremely satisfied with my well-being and looked after in all respects.

Cliveden Manor has is a loyal tight-knit team, and I am very happy Mum is there.

My Mum is on a journey through Dementia, supported by my Dad in Assisted Living until recently when we began her transition into The Willows. The struggle of leaving a home for 'a home' is often mental. Residents are encouraged to make their space 'theirs'. A mini version of what they're used to and hence full of familiarity where their character is comfortable and not left behind as they maybe had feared. The layout of rooms and communal areas is better than many hotels I've stayed in. Always clean, neat and somehow still homely and welcoming. Staff are kind, patient, bubbly and encouraging. Covid measures are impeccable. Want to hear the horror stories? then watch the news. Want to hear the positive stories? then talk to this team. To family members juggling busy working lives with a need to look after elderly relatives, the Management and admin staff are a godsend. They're well informed and able to talk about individuals, not numbers, and, somewhat appropriately, they do CARE.

My aunt is very happy at Cliveden and proud to show her apartment and the Home's facilities to her guests. I visit her regularly, staying locally for 3-4 nights. On each occasion, I spend time with her at the home, taking my meals in the restaurant and joining in with activities such as the quiz and book/play reading. Staff are all welcoming and attentive, providing a high level of personalised care, very reassuring for relatives who live at a distance. Whilst the Covid crisis has been extremely tough on all concerned, the protocols implemented are reassuring and ensure a safe environment is maintained. I have been able to keep in touch with my aunt during this time through Facebook video calls arranged by the activities manager. We chat face to face and I see that my aunt looks healthy and well cared for. On her birthday, the staff thoughtfully saved her cards and presents to open during our video call. There was cake, candles, singing of Happy Birthday, all very jolly.

My mother has been at Signature's Cliveden Manor for several years now. She is safe and secure in all ways, an issue of real importance in these times of Covid. She enjoys having people around and although her memory is failing, her sense of security is strong, which comes from consistency in the care given by staff. She especially enjoys the activities as she is quite competitive and it's great to see her getting involved in scrabble and the crossword. She looks forward to the play reading every week and joins in with whichever part she is given. When I visit, I often hear her laughing before I see her.

My mother has been a resident at Cliveden for 8 months, the staff have been excellent with her. They have managed to be Covid free thankfully. Staff and residents are tested regularly throughout the day for the virus. They have tried their best to keep the residents entertained throughout lockdown, placing them in bubbles so that they can mix with other residents for activities. The rooms are clean and spacious. Food has been good and mum seems to be able to order what she wants if there isn’t something on the menu she fancies. All staff are very polite and courteous to the resident's family and treat residents with dignity. I would highly recommend Cliveden Manor.

In recent months, of course, there have been necessary changes to deal with Covid, but I feel that these have been handled with a great deal of thought, with the welfare of the residents the most important consideration. The family have always been consulted about the changes, and given regular updates about the current situation, and we feel so grateful that the residents are being so well protected.

My mother has lived at Clivedon Manor since August 2018. Clivedon Manor is exceptional in that the staff are all very considerate, caring and friendly and go out of their way to see that my mother is happy and well looked after. Her suite of rooms is very pleasant and always clean. She has made friends and enjoys all the activities that the team put on for their residents. It is of great comfort to us as a family to know that my mother could not be in better hands. Thank you.

My mother lives in what I call 'The Willows Community', which cares for their most vulnerable and dependent people. Essential day-to-day social distancing was certain to affect her more than people in other parts of Cliveden Manor. But since limited and carefully enforced visiting has been possible I see the evidence that her carers have succeeded in preventing any dramatic deterioration in my mother's confusion. Thank you!

I was only in Cliveden Manor for 2 weeks respite care following emergency surgery. I chose it as they had very strict covid testing in place for both residents and staff. I was very impressed with how they coped with all the necessary restrictions. Excellent care staff and good food - as well as a pleasant environment.

I am full of praise for Signature Cliveden Manor for when I was there for a month of respite care. From the moment of entering, every member of staff knew my name and was smiling, kind and helpful. Friends and relatives were also made welcome. I felt very safe and catered for and was especially grateful for the night visits. All meals were delicious and the young waiting staff were kind and patient with all the elderly residents. All the activities were fun and well organised. I am recommending Cliveden to all my friends.

I am very happy with the care provided, the staff are very helpful and friendly.

My mother is treated with dignity at all times - so many fun activities for her to be involved in and at last she has put weight on due to the delicious food she eats. I am very happy knowing she is safe and well looked after. I have regular contact with all staff on my mother's well-being.

Both my parents now live in Signature Cliveden Manor, my mother having lived there practically since it opened. The care is excellent and the atmosphere happy, contented and loving. It's a joy and a huge relief to know that they are in the best place for their needs and comfort.