Cliveden Manor Care Home - Avery Collection

210 Little Marlow Road, Marlow SL7 1HX
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9.8 161 Reviews
  • Cliveden Manor Care Home - Avery Collection, Marlow
Cliveden Manor Care Home is a friendly and inviting setting delivering high-quality care services in a luxurious environment. The facility in Marlow offers various services, including residential, respite, nursing and dementia care, and with accommodation for 85 residents, the home features a variety of studio apartments, one-bed apartments and one-bed deluxe apartments.

All apartments are designed with accessibility in mind, featuring en-suite wet rooms and convenient kitchenettes. The interiors are crafted for peace and tranquillity, ensuring a comfortable living space for residents who need care and support with daily needs.

The standard of care at the Marlow facility is a point of pride, with highly trained staff available round the clock. Adopting a person-centred approach, the team at the Marlow nursing home design personalised care plans to meet each resident's unique needs. The home has a dedicated hair salon, therapy suite, library and café.

For those in need of dementia care, the team have the skills and knowledge to support a range of cognitive illnesses, including Alzheimer’s. The person-centred approach is implemented through Avery’s ReConnect Strategy, a proven and effective method applied across the entire portfolio of homes offering dementia care.

The welcoming setting at the Marlow residential home is a testament to the tastefully decorated interiors and the vibrant community atmosphere permeating the facility.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1900 – £2700
  • Self-Funded Residential Dementia Care: £2100 – £2400
  • Self-Funded Nursing Care: £2250 – £2900
  • Self-Funded Nursing Dementia Care: £2300 – £2750

These prices are only a guideline, please contact Cliveden Manor Care Home - Avery Collection to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Karen Holmes (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (6)
  • Single Rooms with Ensuite Wet Room (73)
  • Couples/Companion Rooms with Ensuite Wet Room (6)

Cliveden Manor Care Home - Avery Collection Reviews (161)

9.8

Cliveden Manor Care Home - Avery Collection has a Review Score of 9.8 (9.759) out of 10, based on 31 reviews in the last 2 years.
Over all time Cliveden Manor Care Home - Avery Collection has 161 reviews.

Overall Experience
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Reviewer Connection to Cliveden Manor Care Home - Avery Collection
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Review from Charlotte R (Daughter of Resident) published on 1 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Signature's Cliveden Manor for several years now. She is safe and secure in all ways, an issue of real importance in these times of Covid. She enjoys having people around and although her memory is failing, her sense of security is strong, which comes from consistency in the care
given by staff. She especially enjoys the activities as she is quite competitive and it's great to see her getting involved in scrabble and the crossword. She looks forward to the play reading every week and joins in with whichever part she is given. When I visit, I often hear her laughing before I see her.
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Review from Karen (Daughter of Resident) published on 1 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Cliveden for 8 months, the staff have been excellent with her. They have managed to be Covid free thankfully. Staff and residents are tested regularly throughout the day for the virus. They have tried their best to keep the residents entertained throughout lockdown,
placing them in bubbles so that they can mix with other residents for activities. The rooms are clean and spacious. Food has been good and mum seems to be able to order what she wants if there isn’t something on the menu she fancies. All staff are very polite and courteous to the resident's family and treat residents with dignity. I would highly recommend Cliveden Manor.
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Review from Hilary S (Daughter-in-law of Resident) published on 28 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident at Cliveden Manor for over 4-years, and I have been very pleased with the care that she has received there. All the staff treat her with such respect and friendliness and treat all our family members in the same way. It is a pleasure to visit her, and have a coffee
in the cafe, or walk around the garden.
In recent months, of course, there have been necessary changes to deal with Covid, but I feel that these have been handled with a great deal of thought, with the welfare of the residents the most important consideration. The family have always been consulted about the changes, and given regular updates about the current situation, and we feel so grateful that the residents are being so well protected.
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Review from Jill T (Daughter of Resident) published on 28 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived at Clivedon Manor since August 2018. Clivedon Manor is exceptional in that the staff are all very considerate, caring and friendly and go out of their way to see that my mother is happy and well looked after. Her suite of rooms is very pleasant and always clean. She has made friends
and enjoys all the activities that the team put on for their residents. It is of great comfort to us as a family to know that my mother could not be in better hands. Thank you.
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Review from C B (Son of Resident) published on 9 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I believe Cliveden Manor has so far had no confirmed cases of COVID-19.
Managers have worked hard to implement an effective policy to protect residents [and themselves] from COVID-19. Managers have carefully informed me of what they are doing, and why.
My mother lives in what I call 'The Willows Community',
which cares for their most vulnerable and dependent people. Essential day-to-day social distancing was certain to affect her more than people in other parts of Cliveden Manor. But since limited and carefully enforced visiting has been possible I see the evidence that her carers have succeeded in preventing any dramatic deterioration in my mother's confusion. Thank you!
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Review from C W (Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was only in Cliveden Manor for 2 weeks respite care following emergency surgery. I chose it as they had very strict covid testing in place for both residents and staff. I was very impressed with how they coped with all the necessary restrictions. Excellent care staff and good food - as well as a pleasant
environment.
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Review from A P (Resident) published on 18 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am full of praise for Signature Cliveden Manor for when I was there for a month of respite care. From the moment of entering, every member of staff knew my name and was smiling, kind and helpful. Friends and relatives were also made welcome. I felt very safe and catered for and was especially grateful
for the night visits. All meals were delicious and the young waiting staff were kind and patient with all the elderly residents. All the activities were fun and well organised. I am recommending Cliveden to all my friends.
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Review from Mary N (Daughter of Resident) published on 18 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is very well cared for; with dignity and respect.
She has lots of activities and stimulation provided.
She has a lovely room, and she enjoys being with others in the communal areas.
I am very happy with the care provided, the staff are very helpful and friendly.
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Review from S N (Daughter of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is treated with dignity at all times - so many fun activities for her to be involved in and at last she has put weight on due to the delicious food she eats. I am very happy knowing she is safe and well looked after. I have regular contact with all staff on my mother's well-being.
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Review from Helen C (Daughter of Resident) published on 27 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents now live in Signature Cliveden Manor, my mother having lived there practically since it opened. The care is excellent and the atmosphere happy, contented and loving. It's a joy and a huge relief to know that they are in the best place for their needs and comfort.
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Review from C K (Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All good here but have help for my sight from my wife. Everything very satisfactory.
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Review from M K (Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with everything here. All the staff are really attentive and helpful.
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Review from P G (Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not find faults.
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Review from I G (Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warmth, calmness was my first impression of Signature and how right it was.
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Review from Maureen B (Respite Resident) published on 25 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a very pleasant stay at Cliveden Manor, Marlow and made some friends there over the weeks I was with you.
I was not happy with the meals which were mainly unappetising and often just about warm (cold).
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Review from Daniel D (Son of Resident) published on 22 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home has the well-being of its residents as the number one priority. A wide range of activities including group and individual participation serve to keep residents fulfilled and entertained with plenty to look forward to. The rooms are warm and comfortable with excellent facilities throughout.
My father spent his last months here and I know that he could not have been better looked after. My mother is now a permanent resident and always says that she loves her room. If she is happy then I can’t ask any more.
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Review from K V (Sister-in-law of Resident) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister-in-law has only been here a short while but she has well looked after. All the staff are very friendly, helpful and caring. They listen very carefully to residents and do their best to find a solution to any problem. There are plenty of activities for those able to do them.
The rooms are
very good with all facilities and everywhere is bright and cheerful. The garden area is very pleasant.
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Review from Daphne F (Resident) published on 28 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For anyone looking for a care home, I would strongly advise them to visit Cliveden Manor. It is a very good care home. It is well run and has a happy atmosphere and all the staff whatever their status are kind and caring. It has two minibuses equipped to take wheelchairs for outings, musical entertainment
and speakers are arranged to visit and structure activities are arranged on a daily basis. It has a gated walkway around the building for exercise with plenty of seats. It also has a patio area.
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Review from J D (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother initially found the transition from her own home difficult and needed a lot of support and help.
The care staff and reception team could not have been more helpful and sympathetic.
She is now settled in and is thriving.
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Review from M G (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has settled in well to his new surroundings. The staff are all very friendly and helpful. The food, although good, is a little repetitive. We hope that in time, Dad will find the confidence to partake in more activities as there is lots to do.
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Current Review Score: 9.8 (9.759)

Overview of Review Score

The Review Score of 9.8 (9.759) out of 10 for Cliveden Manor Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.759 for Cliveden Manor Care Home - Avery Collection is calculated as follows: ( (285 Excellents x 5) + (58 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 357 Ratings = 4.759
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cliveden Manor Care Home - Avery Collection is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

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Meet the Team (10)

Karen

Karen Holmes

Job Title: Clinical Home Manager Joined: 2024

I was born in Sunderland; however, my family emigrated to South Africa when I was a child, but I never forgot my roots and always knew I would return one day. I just didn’t know it would take me so long.


I completed my schooling and I enrolled on nursing. I qualified as a general Nurse, working a lot in the elderly people’s wards. After a few years, I transferred to paediatrics and ultimately settled in the Critical care units.


In 1990, I continued my training by specialising in Medical and Surgical Critical care with a speciality in Cardio-thoracic nursing. During my nursing career, I worked my way up from a Staff Nurse to a Deputy Nursing Manager of a 240-bed private hospital.


I returned to England in August 2018 and obtained my NMC pin by starting as a pre-registered nurse, completing the required English test, Nursing test and OSCE. I was lucky to be working within the Adult Social Care environment and was supported and mentored by my colleagues, and obtained my PIN in November 2018.

Following my successful enrolment with the NMC, I quickly worked my way up to becoming a Clinical Deputy Manager at a Care Home in London.


In 2022, I was chosen to be a Digital Champion for NCL. This role has allowed me to become involved in all the digital aspects of ASC and allowed me to share knowledge within our settings and obtain funding for the home to move from paper-based documents to digital technology.


On my days off, I love spending time with my children and grandchildren, reading a good book or just taking walks.


I am very committed to ensuring that our residents are at the centre of all that we do and are treated with care, dignity, and respect. I am always willing to listen to their concerns or just have a friendly chat.


I joined Cliveden Manor in March 2024 as a Clinical Deputy Manager. I completed my Level 5 Leadership and Management Programme in early 2025, and I was promoted from Clinical Deputy Manager to Clinical Home Manager in September 2025.

Nickisha

Nickisha Blake

Job Title: Clinical Deputy Manager Joined: 2023

Nickisha joined Cliveden Manor Care Home as a nurse in March 2023 and she was promoted to Nursing Care Manager in January 2024 and later promoted to Clinical Deputy Manager in September 2025.

Louise

Louise Palmer

Job Title: Client Liaison Manager Joined: 2020

I joined Avery Health Care in 2020. Initially, I worked in Ascot Grange Home and I transferred to Cliveden Manor in August 2023.


I have been in sales for most of my career.


I worked with those who were requiring support in the property market and wishing to downsize which comes with personal involvement.


Having had to research a care home for my mother-in-law, I realised that the role of Customer Liaison Manager was one that I wished to pursue.

I thoroughly enjoy working in this environment, helping to support those looking for care or a lifestyle change for their family, it is rewarding to get to know the residents in such lovely surroundings and with the dedicated staff.

Sam

Sam Monk

Job Title: Business Administrator

I started my career as an administrator in a primary school in 2013, I moved to the care industry in 2018 and haven’t looked back since. Every day is different and I love the challenge it brings! Avery is a wonderful company to work for and I feel privileged to be given the opportunity to grow. Our values and ethos make the workplace a happy and thriving environment, which is something I hope to contribute to when recruiting for the home. In my role, I support Cliveden with finding the best team and making sure all our staff are happy and feel valued no matter what job they do. I hope the team feel they can approach me for anything, and my door is always open, even if I don’t know the answer to the question – I’ll always give it a go!

Sarah

Sarah Knowles

Job Title: Dementia Care Manager Joined: 2023

I joined Cliveden Manor as a Dementia Care Manager in September 2023.


I previously worked as the Registered Manager at a Residential Home in Oxfordshire.


I worked there for 10 years, working my way up from care assistant through various roles and I was in the role of manager for over 4 years.


I have worked in the elderly care sector since 2011 and I knew straight away that it was a career that I wanted to follow.


I particularly have a passion for working with those living with dementia and doing all I can to enrich their lives.
My mother-in-law was diagnosed with Alzheimer’s in 2009 and sadly passed away 6 years later. Helping to care for her made me realise that it was something that I wanted to do.


Cliveden Manor is a lovely home with a great reputation and I enjoy supporting my residents, family members and team members.

Toni

Toni Randall

Job Title: Residential Care Manager Joined: 2017

I joined Cliveden Manor in August 2017.


I started as a care supervisor and I worked my way up to Residential Care Manager in August 2023. I manage the Assisted Living Department at Cliveden Manor, and I support our General Manager and Deputy Manager with the management of the home.


I am driven by ensuring all our residents receive exceptional person-centred care, as the residents are my priority. As the Residential Care Manager, I work alongside a fantastic and committed team of carers who are equally passionate about the care we provide.

Alfio

Alfio Fiumara

Job Title: Hospitality Manager

I have worked in the Hospitality Industry since 1979 within many different restaurant environments, delivering high standards of service. Cliveden Manor was my first experience in the care industry, I started here in 2018 and I haven’t looked back since! I find my role very enjoyable and rewarding. I like to meet different residents and listen to their comments and I endeavour to make sure myself and the team live up to their high expectations.

Sarah

Sarah Hunter

Job Title: Activities Manager

Having previously been accustomed to roles in the customer service and retail industry I joined the Signature family in Sept 2019. My knowledge and experience of community, charity and social events have been paramount to my objectives and ideas for our residents. I began my signature career as an Activities Assistant, achieving a Level 2 qualification in the principles of dementia care. I have now taken the role of Activities Supervisor supporting the activities team and working hard to introduce a wide range of fun activities and events to enhance the mental and physical well-being of the residents of Cliveden Manor. I am privileged to be part of an amazing team and to be able to work together to cultivate a stimulating and varied lifestyle for our residents.

Sharon

Sharon Carter

Job Title: Housekeeping Supervisor

I have been working as a Head Housekeeper since 2013, I previously worked for a privately owned conference centre and a 72-bedroom care home.


I joined Signature because it has a reputation for excellence, and I want to ensure Cliveden Manor lives up to this.

Emma

Emma Armstrong

Job Title: Restaurant Supervisor

I started as a Food & Beverage Assistant in 2015 and worked my way up to Restaurant Supervisor. Since then, I have been able to work with some amazing people, I’ve learnt so many new things and have created a lot of wonderful memories! My passion is ensuring the resident's needs are catered to and that they have a wonderful dining experience.


I see Cliveden Manor as a second home and feel very lucky to be amongst such a wonderful team.

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