Cliveden Manor Care Home - Avery Collection

We knew of Cliveden from other relatives cared for there, so had no hesitation in asking for a convalescent place when Mum broke her hip. Despite changing medical needs, Cliveden clinical and care staff accommodated what was needed. Mum has now decided to stay, as she appreciates the care and activities, and managers have been accommodating in arranging for her own furniture, pictures and ornaments in a room she likes the location of. A few teething problems were efficiently dealt with. Cliveden has gone beyond the excellent hotel, caring and medical support to arrange many interesting activities, including accommodating specific cultural and religious preferences, e.g. a family meal in the private dining room for a festival and arranging a special baking activity for festival food. While the transition has been difficult for all, as Mum would have preferred to return home, she realises the benefits of Cliveden, and we are reassured she is well cared for by knowledgable, caring, professional staff.

Her apartment was nicely decorated, and the maintenance people responded quickly to any requests re-putting up pictures or checking her remote control.

My father moved to Signature Cliveden Manor in April 2022. He is a frail man who does not like change. However, after a period of settling in, he is safe, warm and well cared for, by a patient and understanding team. All members of the staff at Cliveden are open and available to answer our questions, and concerns and consider our requests. They are also willing to flex to his needs - including his desire to eat in his room rather than in the restaurant. The facilities at Cliveden are first-class - with an array of activities that I only wish Dad would embrace more. He is missing out by not joining in, but the team understand that Dad is content doing his own thing and after a period of cajoling, has recognised that his being happy in what he does is a success. To the manager and all the team - thank you.

A very welcoming and warm environment. All the staff seem to genuinely care about the residents and their needs. It's rare to walk past anyone who doesn't greet you and my dad is always spoken to by name, despite there being many residents and a large and enthusiastic support team. An exceptional home, in my experience, for the diverse range of activities that are on offer. My dad has been far and wide in the area, as well as being engaged in activities within the home. He can be rather withdrawn but gentle encouragement has seen him try out surprising experiences. Having lost his wife, my mother, over 6 years ago, Dad had always asserted that a care home would not be for him. It is a testament to this one that he trialled it and stayed! It's a pleasure to go there and visit my dad.

Would certainly recommend.

My friend moved into Cliveden Manor at the end of November 2022 due to a decline in his memory and the loss of ability to manage some household tasks like cooking. Living at Cliveden has taken all the anxiety away for him and for his friends, as he is fed by the excellent restaurant, has his laundry managed for him, and doesn't have to manage his bills or other household admin, everything is included. This means so much to his friends, who have been his support network. The staff seem wonderfully caring and are always available to answer my questions (my friend is not a reliable narrator!). They do their best to encourage my friend to join in the activities, but that isn't really his thing, so he is missing out on that aspect of life at Cliveden. Ultimately, I trust that my friend is in safe hands and is comfortable and as content as possible in the circumstances. I am grateful too that he will not have to move again when the dementia worsens and can transition to Willows.

It is always a pleasure to go to Cliveden Manor. The staff are always very helpful and friendly. My mother has gone back to her old self since arriving and enjoys her lovely room, wonderful meals, activities and interaction with staff and other residents very much.

Cliveden Manor did their utmost to accommodate a two-week respite package at very short notice. The staff were excellent - very professional and friendly. I felt incredibly well looked after. The stay in the home gave me the time and space I needed to regain my strength and confidence, and at the same time, my husband could relax knowing I was being well taken care of. I would not hesitate to recommend Cliveden Manor.

My dad came to Cliveden Manor for respite care in December. He felt welcome from the start and found his routine. Our aim was to eventually move him nearer to us long term. He has genuinely enjoyed the company and activities. He is a social chap and has found the environment excellent and the facilities second to none. I would recommend Cliveden Manor to anyone seeking a happy, secure and welcoming place for their loved ones. I now feel Dad is in the best place and well looked after.

Thank you to the manager and team.

We visited Cliveden House with a view to taking one of the De-Lux 1-bedroom apartments for our mother. Cliveden Manor is a beautiful purpose-built residential home with all the facilities anyone could possibly want. The manager was very helpful and accommodating and went above and beyond to assist us with our decision-making. Every team member we met was very polite and friendly. I would recommend Cliveden House to anyone looking to find a place for their loved ones.

Our father moved into Cliveden Manor in September after breaking his hip during a fall. He chose the home himself as a friend of his from his road had enjoyed being there. He has a lovely, light and airy room, with a view over the garden and bird feeders which attract some of the birds we all enjoy watching, such as blue tits and coal tits. It has been great for him to have physiotherapy on hand, and it has hugely helped with his rehabilitation. Everyone at Cliveden has been very kind to him, and he has been encouraged to join in with some of the activities, which he was at first reluctant to do, such as the art class. He now loves going along to this and having his work displayed in reception. Covid had made him less sociable than he used to be, but he is now walking to the dining room with his rollator and usually sitting with others and chatting a bit. We hope that he will do more of this over time. We would certainly recommend Cliveden to potential residents.

We would like to thank all the staff at Cliveden Manor for helping our mother settle in so quickly since moving there at the end of August. We have been impressed with how helpful all the staff are, even down to helping us move in her furniture! There is a good range of activities that she is enjoying, and not having to cook or do her own laundry is a big bonus. Although our mother does not currently require the care package, it is reassuring for us all that she is in a safe environment and that care is available as and when she needs it. Her local friends enjoy meeting her at Cliveden Manor so she can maintain her social life as well.

My mother has been a resident at Cliveden Manor since January 2022 in the assisted living part of the home. Mum originally came for respite-type care as she had badly broken her ankle and was unable to walk. She has recently moved to "The Willows", the specialist dementia area. My father still lives in his home and visits my mum/his wife most days. We chose this care home primarily due to its close proximity to both our homes and also because the home offered a range of services so we could future-proof Mum's care as her dementia progressed. Although there have been a few bumps in the road, overall, these have been managed quickly and effectively. Overall, the staff are extremely warm and caring and have made the effort to get to know my mum. The rooms are nicely appointed and spacious. The home has been so welcoming and kind to my father. They almost treat him like he is a resident too, and ensure that they spend quality time together whenever they can. We are extremely grateful.

My grandmother moved into Cliveden Manor just over two months ago after a six-week stay in Hospital. She was apprehensive and nervous about moving and leaving her own home, it was a huge change for her, but she has settled in so well. From the moment we made the enquiry, through to her moving in, and even up to today, my family have felt supported. Nan has thrown herself into life at Cliveden and really feels part of the community. She enjoys the activities and entertainment, but most of all, she is enjoying the companionship of others. The staff are great with my nan and have really made her feel at home.

My great aunt moved into Cliveden Manor last May following a fall and a short stay in hospital. We chose the home as the building and rooms are very nice, and all the staff were very friendly and efficient. I can honestly say the care my 96-year-old aunt has received has been amazing and exceeded my expectations. She is so happy there - her health has improved, and she has said on several occasions she wishes she had moved there sooner! I would highly recommend the care home.

Very warm welcome when we visited this afternoon. Outstanding rooms, clean and tidy. But most of all, very kind and caring staff. Well done all, keep up the good work; looking forward to seeing you all again very soon.

My mother moved in to Clivedon last month after being in hospital for 7 weeks and going home no longer being an option due to health reasons and needing nursing care. Her room is lovely and after adding some personal items from home is now very much her own space and she is very comfortable. The staff are all welcoming and kind, very quick to respond to any queries or requests. The food is very good and after the long stay in hospital it is great to see mum regaining her appetite and looking forward to meal times. She has enjoyed the entertainment and the nail pampering, also being able to visit the on-site hair salon weekly is lovely. She has quickly made friends with other residents and is now feeling very settled. We visit her often but it is great to know that she is safe and well cared for at all times and also that she is happy and enjoying life.

The food served is nutritious and activities put on diverse and fun. I will always remember Mum dancing to old favourites with the young, talented dancer who comes to help brighten resident days!

I have been in the care home for a fortnight and find the staff and residents friendly, making a happy atmosphere. I find my apartment very comfortable and beautiful. The service is excellent, and the meals are wonderful and very enjoyable. The apartment is kept very clean and hovered frequently. The bed linen and duvets are changed every week, which is nice. I think it is wonderful having the activities each day and the advantage of having a hair salon which is very helpful indeed.