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Signature at Bentley House

Pegs Lane, Hertford, Hertfordshire SG13 8EG
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Signature at Bentley House, Hertford
Signature at Bentley House, Hertford
Signature at Bentley House, Hertford

Bentley House is a purpose-built care home offering exceptional residential, nursing, dementia and respite care within a luxurious environment. From the moment residents and visitors arrive, they are met by a caring team who are passionate about creating a place that truly feels like home.

Life at Bentley House is shaped by the people who live there. Residents enjoy two elegant restaurants, with menus chosen by the resident committee. The stunning...  

Care Provided by Signature at Bentley House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,850From £2,100
Residential Dementia CareFrom £2,150From £2,400
Nursing CareFrom £1,850From £2,100
Nursing Dementia CareFrom £2,150From £2,400

Contact Signature at Bentley House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Emma Franklin(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 6

Room Information

  • Single Rooms (77)
  • Single Rooms with ensuite Wet Room (77)
  • Couples/Companion Rooms with ensuite Wet Room (8)

Visiting

  • Visitors welcome at any time.

Parking

  • Large car park to front of home.

Signature at Bentley House Reviews (145)

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9.8

Signature at Bentley House has a Review Score of 9.8 (9.786) out of 10, based on 26 reviews in the last 2 years. Over all time Signature at Bentley House has 145 reviews.

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Review from Elspeth (Resident / Service User) published on 9 November 2016 Submitted via Postal Card
Overall Experience

I was quite happy during my two weeks respite stay. I felt supported but I had a medical issue and a nurse told me I would have to see my own GP rather than the visiting doctor. I wasn't happy with this as I wanted to be seen. This was mentioned to the nurse manager when I was collected. It seems that perhaps there was miscommunication. We were assured it wouldn't recur.

Reply from Natalie, clm at Signature at Bentley House

We are very sorry Elspeth that you were not seen by the home’s GP. The home’s GP did actually visit and attempt to see you, but unfortunately, you were on one of our trips out. The home’s GP stated, after hearing the concerns from our Registered Nurse, that as you were finishing your stay on the...  

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Review from Maureen (Resident / Service User) published on 1 November 2016 Submitted via Postal Card
Overall Experience

I had a wonderful time and enjoyed it so much. Everybody was so helpful and nothing was too much bother. It was an extremely comfortable room and the room service was great.

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Review from S J (Resident / Service User) published on 30 March 2016 Submitted via Postal Card
Overall Experience

I have had 2 weeks respite care at Bentley House. It has been an excellent experience. The staff have attended to my needs in a caring, friendly and professional way. The accommodation has been comfortable, clean and bright.

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Review from P H (Resident / Service User) published on 10 February 2016 Submitted via Postal Card
Overall Experience

My stay at Bentley House has been highly beneficial. I have had two weeks to convalesce following major surgery, and now feel ready to go home.. well almost! my only complaint is that on three occasions I was woken by night staff asking if I was alright! Otherwise, all staff have showed consideration and kindness, always willing to help. They are obviously happy in their work and have received excellent training.

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Review from B W (Resident / Service User) published on 28 January 2016 Submitted via Postal Card
Overall Experience

Good all round care.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 July 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Signature at Bentley House.

Meet the Team (5)

Dominic North
Dominic NorthJob Title:Client Liason ManagerJoined: 2018

I have had the pleasure of being part of the Bentley House family since 2018, working in a variety of roles across the home. In my current position, I am the first point of contact for families beginning their journey to find the right caring environment for their loved ones.

I truly enjoy welcoming people into Bentley House and showcasing our exceptional facilities, luxurious surroundings and the incredible team who make our home so special. Supporting families at such an important time and helping them feel confident in their decisions is one of the most rewarding parts of my role.

Emma Franklin
Emma FranklinJob Title:General ManagerJoined: 2023

I began my career in care at the age of 16, working part-time as a Housekeeper while still at college. Spending time with residents quickly sparked a passion for care, and I soon left college to become a full-time Care Assistant. I spent my first ten years in the sector before taking the opportunity to travel, exploring Thailand, Australia, Vietnam, Malaysia and South America over 18 months.

On my return, I spent the next 14 years developing my career from Senior Care Assistant to Assisted Living Coordinator, then Regional Care Coordinator, supporting homes across the business before stepping into a General Manager role. I later joined Signature Senior Lifestyle, first as General Manager at Elton House and then transferring to Bentley House.

With 30 years in the care industry, I feel just as passionate about supporting residents today as I did when I was 16. Providing exceptional care, leadership, and a true sense of home for our residents continues to be a privilege and a joy.

Kiran Iqbal
Kiran IqbalJob Title:Residential Care ManagerJoined: 2023

I have worked in health and social care for more than 20 years and have progressed through different roles throughout my career. I have completed Level 5 in Health and Social Care in Leadership and Management. Currently, I am working towards CIPD Level 5 in People Management. I have a background as a qualified nurse and midwife. I have experience working with different client groups, such as dementia, learning disabilities, assisted living, nursing and residential care. I am a very hardworking and passionate person. As the Residential Manager, I believe that it is important to be approachable and willing to help others. I pride myself in having a friendly and open approach to residents, loved ones and team members.

Andrea Bailey
Andrea BaileyJob Title:Dementia Care ManagerJoined: 2024

I started at Signature at Bentley House as Dementia Care Manager.

Hannah Wareham
Hannah WarehamJob Title:Hospitality Manager

As Hospitality Manager at Signature at Bentley House, I combine my experience in hospitality with my background in Occupational Therapy to enhance the overall resident experience and create a welcoming, comfortable, and supportive environment.

My focus is on ensuring that every aspect of our hospitality services, from dining and housekeeping to the wider living environment, contributes positively to residents’ wellbeing, independence, and quality of life. Working collaboratively with our care and clinical teams, I strive to deliver high-quality, person-centred services that reflect the individual needs, preferences, and aspirations of each resident.

I am passionate about creating an environment in which residents feel valued, respected, and empowered to live as independently and comfortably as possible. By placing the resident experience at the heart of everything we do, I aim to foster a true sense of home while promoting dignity, choice, and meaningful daily living.

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