Signature at Bentley House

Pegs Lane, Hertford SG13 8EG
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9.8 137 Reviews
  • Signature at Bentley House, Hertford
Bentley House is a purpose-built care home offering exceptional residential, nursing, dementia and respite care within a luxurious environment. From the moment residents and visitors arrive, they are met by a caring team who are passionate about creating a place that truly feels like home.

Life at Bentley House is shaped by the people who live there. Residents enjoy two elegant restaurants, with menus chosen by the resident committee. The stunning cinema is a popular space, often filled with visiting grandchildren. A dedicated Wellbeing and Lifestyle Team curates a rich programme of trips, visiting speakers, one-to-one time and activities, all guided by resident choice and regular forums.

The one-bedroom suites are more like private apartments than traditional care rooms. Each offers a separate bedroom, lounge and kitchenette, alongside a full en-suite wet room. These spacious apartments are double the size of those found in many care homes and are ideal for those who value extra space or for couples who wish to remain together. Studio apartments are also available for those who prefer something a little more compact.

While Bentley House boasts outstanding facilities, it is the care that truly defines the home. A wide range of needs is supported, from those who are relatively independent to residents requiring more complex care. The team pride themselves on providing discreet, personalised support that respects independence, dignity and choice at every stage of life.
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Care Provided by Signature at Bentley House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1930
  • Self-Funded Residential Dementia Care: from £2275
  • Self-Funded Nursing Care: from £1930
  • Self-Funded Nursing Dementia Care: from £2275
  • RESPITE Self-Funded Residential Care: from £2316
  • RESPITE Self-Funded Residential Dementia Care: from £2730
  • RESPITE Self-Funded Nursing Care: from £2316
  • RESPITE Self-Funded Nursing Dementia Care: from £2730

These prices are only a guideline, please contact Signature at Bentley House to find out the exact price for your requirements.

Contact Signature at Bentley House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Signature at Bentley House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Emma Franklin (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 6

Room Information

  • Single Rooms (77)
  • Single Rooms with Ensuite Wet Room (77)
  • Couples/Companion Rooms with Ensuite Wet Room (8)

Visiting

  • Visitors welcome at any time.

Parking

  • Large car park to front of home.

Signature at Bentley House Reviews (137)

9.8

Signature at Bentley House has a Review Score of 9.8 (9.783) out of 10, based on 29 reviews in the last 2 years.
Over all time Signature at Bentley House has 137 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Signature at Bentley House
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Total of 137, showing 121-137
Review from Alan P (Son of Resident) published on 20 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved into Bentley House in March 2016. He has been exceptionally well cared for by a caring and friendly team. The home staff have treated him as an individual recognising his likes and he has nothing but praise for the home. He chooses not to participate in most activities, enjoying his
own lounge area, TV, DVD player etc but the home has involved him in activities which appeal to him within an extensive and well-supported programme. Food is very varied and although my father finds it a little bland he recognises this is more to others tastes. Interviewed by the home for an advert he said 'fallen on my feet' regarding the home which is an excellent endorsement of the care I have seen evidence of.
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Review from C L (Son of Resident) published on 31 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with the outstanding care my father has received at Bentley House. From the minute I made my enquiry to today, everything has been handled professionally, by staff who are caring and compassionate. I have seen several other homes and in my opinion, none are comparable to Bentley House
in terms of the care, environment and lively atmosphere. Would not hesitate in recommending this home.
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Review from Jo (Wife of Resident) published on 30 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I made an initial appointment to visit the home, knowing that my husband needed nursing care and from then on nothing has been too much trouble. I feel that my husband is treated with care, compassion and dignity and I also receive support from the staff.
The fees are very steep but one of my children
worked it out on an hourly role for 24-hour care, and that makes it look totally reasonable knowing the level of care my husband needs.
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Review from Freda O (Wife of Resident) published on 14 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were extremely kind. The accommodation was comfortable and very nice. Everything was lovely. No complaints whatsoever. I look forward to another visit some time.
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Review from Sylvia D (Respite Resident) published on 4 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care was extremely high standard, no complaints. Quality of meals excellent. Staff exceptionally helpful. Activities assisted and also the assistant manager who had visited me prior to admission.
All activities outside the home were very well organized. The coach driver exceptionally good.
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Review from Patricia N (Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I received a very warm welcome when I arrived at Bentley House straight from hospital. I needed complete rest and care after an operation and that is what I received. All the staff were very caring and friendly - always checking to see if you were OK and did you need anything. The home was clean, bright
and very tastefully furnished. The food was varied, many choices, beautifully cooked and presented. There were many activities if you wanted to join in or comfortable places to sit and read and have a cup of tea of coffee. If I ever need respite care again I would not hesitate to book a room again at Bentley House and I would also recommend it to my friends and family.
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Review from P C (Resident) published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although I was Bentley House for two weeks on respite, I found the staff are very helpful and patients very friendly.
I would definitely recommend this to my friends.
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Review from T T (Daughter of Resident) published on 13 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as I walked through the door, I knew this would be the place for my mother to live! In the past, I myself have worked in day centre's and nursing homes. I have seen other places and none can compare with the care and activities here at Bentley House, along with the décor, room, welcome and great
food. Nanny's new pad is awesome say the great grandchildren!
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Review from Kenneth P (Resident) assisted by family/friend published on 25 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very helpful and looked after very well. Really good food with plenty of choice. Trips out available.
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Review from Kathleen B (Resident) published on 17 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Stay was very pleasant food was enjoyable, room was pleasant and views fascinating. Staff very kind.
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Review from Colin K (Resident) published on 10 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a short term respite resident at Signature Bentley House and have found the experience excellence in every way. The staff have been caring, cheerful and helpful throughout.
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Review from Evan R (Resident) published on 11 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A pleasant, homely feeling. Residents are friendly and staff are obliging and helpful. Activities are good and reasonable, and residents are encouraged to participate.
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Review from Elspeth (Resident) assisted by family/friend published on 9 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was quite happy during my two weeks respite stay. I felt supported but I had a medical issue and a nurse told me I would have to see my own GP rather than the visiting doctor. I wasn't happy with this as I wanted to be seen. This was mentioned to the nurse manager when I was collected. It seems that
perhaps there was miscommunication. We were assured it wouldn't recur.
Reply from Natalie, clm at Signature at Bentley HouseWe are very sorry Elspeth that you were not seen by the home’s GP. The home’s GP did actually visit and attempt to see you, but unfortunately, you were on one of our trips out. The home’s GP stated, after hearing the concerns from our Registered Nurse, that as you were finishing your stay on the Monday, it was okay to see your own GP and you wouldn’t need to see a GP before then, as the nurses within the home would be able to assist with the situation. We apologise as it appears that this wasn’t fully communicated to you.
Thank you for your positive feedback and comments and we look forward to seeing you again.
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Review from Maureen (Resident) published on 1 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a wonderful time and enjoyed it so much. Everybody was so helpful and nothing was too much bother. It was an extremely comfortable room and the room service was great.
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Review from S J (Resident) published on 30 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had 2 weeks respite care at Bentley House. It has been an excellent experience. The staff have attended to my needs in a caring, friendly and professional way. The accommodation has been comfortable, clean and bright.
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Review from P H (Resident) published on 10 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay at Bentley House has been highly beneficial. I have had two weeks to convalesce following major surgery, and now feel ready to go home.. well almost! my only complaint is that on three occasions I was woken by night staff asking if I was alright! Otherwise, all staff have showed consideration
and kindness, always willing to help. They are obviously happy in their work and have received excellent training.
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Review from B W (Resident) published on 28 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good all round care.
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Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for Signature at Bentley House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.783 for Signature at Bentley House is calculated as follows: ( (313 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (11 Very Poors x 1) ) ÷ 346 Ratings = 4.783
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Signature at Bentley House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (4)

Dominic

Dominic North

Job Title: Client Liason Manager Joined: 2018

I have had the pleasure of being part of the Bentley House family since 2018, working in a variety of roles across the home. In my current position, I am the first point of contact for families beginning their journey to find the right caring environment for their loved ones.


I truly enjoy welcoming people into Bentley House and showcasing our exceptional facilities, luxurious surroundings and the incredible team who make our home so special. Supporting families at such an important time and helping them feel confident in their decisions is one of the most rewarding parts of my role.

Emma

Emma Franklin

Job Title: General Manager Joined: 2023

I began my career in care at the age of 16, working part-time as a Housekeeper while still at college. Spending time with residents quickly sparked a passion for care, and I soon left college to become a full-time Care Assistant. I spent my first ten years in the sector before taking the opportunity to travel, exploring Thailand, Australia, Vietnam, Malaysia and South America over 18 months.


On my return, I spent the next 14 years developing my career from Senior Care Assistant to Assisted Living Coordinator, then Regional Care Coordinator, supporting homes across the business before stepping into a General Manager role. I later joined Signature Senior Lifestyle, first as General Manager at Elton House and then transferring to Bentley House.


With 30 years in the care industry, I feel just as passionate about supporting residents today as I did when I was 16. Providing exceptional care, leadership, and a true sense of home for our residents continues to be a privilege and a joy.

Kiran

Kiran Iqbal

Job Title: Residential Care Manager Joined: 2023

I have worked in health and social care for more than 20 years and have progressed through different roles throughout my career. I have completed Level 5 in Health and Social Care in Leadership and Management. Currently, I am working towards CIPD Level 5 in People Management. I have a background as a qualified nurse and midwife. I have experience working with different client groups, such as dementia, learning disabilities, assisted living, nursing and residential care. I am a very hardworking and passionate person. As the Residential Manager, I believe that it is important to be approachable and willing to help others. I pride myself in having a friendly and open approach to residents, loved ones and team members.

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Andrea Bailey

Job Title: Dementia Care Manager Joined: 2024

I started at Signature at Bentley House as Dementia Care Manager.

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