Signature Bentley House

Pegs Lane, Hertford SG13 8EG
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9.8 134 Reviews
  • Signature Bentley House, Hertford
The home is purpose-built and offers exceptional accommodation, which is affordable but of a very high standard. The team at Bentley House offers a warm welcome to all and is a care home like no other in the area. Life here at Bentley House is about making it feel like home.

The home has not one, but two outstanding restaurants with the menu being chosen by current residents. Bentley house has a cinema which is in constant use, quite often by visiting grandchildren. A large Wellbeing and Lifestyle Team provide trips out, visiting speakers, one-to-ones and activities which are again chosen by the resident committee, who meet on a regular basis.

A typical one bedroom suite offers a bedroom, separate lounge and kitchen, with a full en-suite wet room and the apartments are unique as they offer double the space of most care homes and are ideal for those wanting an extra room, or for couples who want to stay together. The home also has smaller studios for those who prefer something cosier. The apartments come unfurnished, allowing residents to bring furniture and personal items to help the settling in process significantly.

Although Bentley House has outstanding facilities, the home is all about the care it provides. Residents range from those who are relatively independent and still drive to those who require respite, full nursing, dementia or end of life care. The team at Bentley House pride themselves on providing discreet support.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1850
  • Self-Funded Residential Dementia Care: from £2150
  • Self-Funded Nursing Care: from £1900
  • Self-Funded Nursing Dementia Care: from £2150

These prices are only a guideline, please contact Signature Bentley House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Emma Franklin (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 6

Room Information

  • Single Rooms (77)
  • Single Rooms with Ensuite Wet Room (77)
  • Couples/Companion Rooms with Ensuite Wet Room (8)

Visiting

  • Visitors welcome at any time.

Parking

  • Large car park to front of home.

Signature Bentley House Reviews (134)

Total of 134, showing 121-134
9.8

Signature Bentley House has a Review Score of 9.8 (9.775) out of 10, based on 29 reviews in the last 2 years. Over all time Signature Bentley House has 134 reviews.

Overall Experience

  • 113
  • 19
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  • 2

Date Published

134
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105

Review from Freda O (Wife of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were extremely kind. The accommodation was comfortable and very nice. Everything was lovely. No complaints whatsoever. I look forward to another visit some time.

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Review from Sylvia D (Respite Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care was extremely high standard, no complaints. Quality of meals excellent. Staff exceptionally helpful. Activities assisted and also the assistant manager who had visited me prior to admission.
All activities outside the home were very well organized. The coach driver exceptionally good.

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Review from Patricia N (Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I received a very warm welcome when I arrived at Bentley House straight from hospital. I needed complete rest and care after an operation and that is what I received. All the staff were very caring and friendly - always checking to see if you were OK and did you need anything. The home was clean, bright
and very tastefully furnished. The food was varied, many choices, beautifully cooked and presented. There were many activities if you wanted to join in or comfortable places to sit and read and have a cup of tea of coffee. If I ever need respite care again I would not hesitate to book a room again at Bentley House and I would also recommend it to my friends and family.

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Review from P C (Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I was Bentley House for two weeks on respite, I found the staff are very helpful and patients very friendly.
I would definitely recommend this to my friends.

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Review from T T (Daughter of Resident) published on 13 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I walked through the door, I knew this would be the place for my mother to live! In the past, I myself have worked in day centre's and nursing homes. I have seen other places and none can compare with the care and activities here at Bentley House, along with the décor, room, welcome and great
food. Nanny's new pad is awesome say the great grandchildren!

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Review from Kenneth P (Resident) assisted by family/friend published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very helpful and looked after very well. Really good food with plenty of choice. Trips out available.

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Review from Kathleen B (Resident) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Stay was very pleasant food was enjoyable, room was pleasant and views fascinating. Staff very kind.

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Review from Colin K (Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a short term respite resident at Signature Bentley House and have found the experience excellence in every way. The staff have been caring, cheerful and helpful throughout.

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Review from Evan R (Resident) published on 11 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A pleasant, homely feeling. Residents are friendly and staff are obliging and helpful. Activities are good and reasonable, and residents are encouraged to participate.

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Review from Elspeth (Resident) assisted by family/friend published on 9 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was quite happy during my two weeks respite stay. I felt supported but I had a medical issue and a nurse told me I would have to see my own GP rather than the visiting doctor. I wasn't happy with this as I wanted to be seen. This was mentioned to the nurse manager when I was collected. It seems that
perhaps there was miscommunication. We were assured it wouldn't recur.

Reply from Natalie, clm at Signature Bentley House

We are very sorry Elspeth that you were not seen by the home’s GP. The home’s GP did actually visit and attempt to see you, but unfortunately, you were on one of our trips out. The home’s GP stated, after hearing the concerns from our Registered Nurse, that as you were finishing your stay on the Monday, it was okay to see your own GP and you wouldn’t need to see a GP before then, as the nurses within the home would be able to assist with the situation. We apologise as it appears that this wasn’t fully communicated to you.
Thank you for your positive feedback and comments and we look forward to seeing you again.

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Review from Maureen (Resident) published on 1 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a wonderful time and enjoyed it so much. Everybody was so helpful and nothing was too much bother. It was an extremely comfortable room and the room service was great.

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Review from S J (Resident) published on 30 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had 2 weeks respite care at Bentley House. It has been an excellent experience. The staff have attended to my needs in a caring, friendly and professional way. The accommodation has been comfortable, clean and bright.

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Review from P H (Resident) published on 10 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Bentley House has been highly beneficial. I have had two weeks to convalesce following major surgery, and now feel ready to go home.. well almost! my only complaint is that on three occasions I was woken by night staff asking if I was alright! Otherwise, all staff have showed consideration
and kindness, always willing to help. They are obviously happy in their work and have received excellent training.

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Review from B W (Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good all round care.

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Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for Signature Bentley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.775 for Signature Bentley House is calculated as follows: ( (311 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (11 Very Poors x 1) ) ÷ 346 Ratings = 4.775

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Signature Bentley House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (14)

Meet the Team (5)

Emma

Emma Franklin

Job Title: General Manager

Joined: 2023

I first started working in the care industry at the age of 16 years while still in college, working as a part-time Housekeeper. I started spending more time with the residents and realised my passion for care at a young age. I left college and became a full-time Care Assistant. I spent my first 10 years in care before I decided to go travelling, visiting Thailand, Australia, Vietnam, Malaysia and South America over 18 months. When I returned, I worked for Sunrise Senior Living for the next 14 years developing my career from a Senior Care Assistant to an Assisted living Coordinator, then onto a Regional Care Coordinator which took me into supporting a home and I then became General Manager. I finally left Sunrise Senior Living to take an opportunity with Signature Senior Lifestyle, firstly as the General Manager at Elton House and then transferred to Bentley House. I have now worked in the care industry for 30 years and feel just as passionate about looking after our residents now as I did when I was 16 years of age.

Dominic

Dominic North

Job Title: Client Liason Manager

Joined: 2018

I have had the pleasure of being a part of the Bentley House family since 2018, working in various roles around the home. My role at Bentley House means I am the first point of contact for those starting on the journey to find the best fit of a caring environment for their loved ones. I really enjoy being able to showcase the exceptional facilities, luxurious surroundings and incredible team members that Bentley is extremely fortunate to have.

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Andrea Bailey

Job Title: Dementia Care Manager

Joined: 2024

I started at Signature at Bentley House as Dementia Care Manager.

Kiran

Kiran Iqbal

Job Title: Residential Care Manager

Joined: 2023

I have worked in health and social care for more than 20 years and have progressed through different roles throughout my career. I have completed Level 5 in Health and Social Care in Leadership and Management. Currently, I am working towards CIPD Level 5 in People Management. I have a background as a qualified nurse and midwife. I have experience working with different client groups, such as dementia, learning disabilities, assisted living, nursing and residential care. I am a very hardworking and passionate person. As the Residential Manager, I believe that it is important to be approachable and willing to help others. I pride myself in having a friendly and open approach to residents, loved ones and team members.

James

James Broughton

Job Title: Maintenance Manager

Joined: 2022

I joined Bentley House in September 2022 coming in from a non-care background of construction and hospitality. I haven’t looked back, it has been a pleasure to work alongside my colleagues and even more of a pleasure to build friendships with our residents here. I started building sites from a young age and continued on and off until I moved to the UK from Ireland in 2012. When I initially moved over, I got into the hospitality sector and ended up running restaurants for five years. I decided to get back into construction and maintenance in 2017, managing the maintenance team in a Grade 1 listed, 150-year-old country house which operated as a hotel. I consider myself a hardworking, self-motivated and determined individual who takes pride in their work. I would regard myself as a polite, friendly person who is confident when communicating with others.

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