Signature Bentley House

Pegs Lane, Hertford SG13 8EG
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9.8 134 Reviews
  • Signature Bentley House, Hertford
The home is purpose-built and offers exceptional accommodation, which is affordable but of a very high standard. The team at Bentley House offers a warm welcome to all and is a care home like no other in the area. Life here at Bentley House is about making it feel like home.

The home has not one, but two outstanding restaurants with the menu being chosen by current residents. Bentley house has a cinema which is in constant use, quite often by visiting grandchildren. A large Wellbeing and Lifestyle Team provide trips out, visiting speakers, one-to-ones and activities which are again chosen by the resident committee, who meet on a regular basis.

A typical one bedroom suite offers a bedroom, separate lounge and kitchen, with a full en-suite wet room and the apartments are unique as they offer double the space of most care homes and are ideal for those wanting an extra room, or for couples who want to stay together. The home also has smaller studios for those who prefer something cosier. The apartments come unfurnished, allowing residents to bring furniture and personal items to help the settling in process significantly.

Although Bentley House has outstanding facilities, the home is all about the care it provides. Residents range from those who are relatively independent and still drive to those who require respite, full nursing, dementia or end of life care. The team at Bentley House pride themselves on providing discreet support.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1850
  • Self-Funded Residential Dementia Care: from £2150
  • Self-Funded Nursing Care: from £1900
  • Self-Funded Nursing Dementia Care: from £2150

These prices are only a guideline, please contact Signature Bentley House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Emma Franklin (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 6

Room Information

  • Single Rooms (77)
  • Single Rooms with Ensuite Wet Room (77)
  • Couples/Companion Rooms with Ensuite Wet Room (8)

Visiting

  • Visitors welcome at any time.

Parking

  • Large car park to front of home.

Signature Bentley House Reviews (134)

9.8

Signature Bentley House has a Review Score of 9.8 (9.775) out of 10, based on 29 reviews in the last 2 years.
Over all time Signature Bentley House has 134 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Signature Bentley House
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Total of 134, showing 81-100
Review from Graham F (Nephew of Resident) published on 4 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The moment we walked into Bentley House, we knew that we wanted our Aunt to move in.
She moved in at the beginning of March and settled in immediately. Everything is lovely from the general surroundings, the cafe, restaurant, activities room, cinema and individual apartments.
The staff are all excellent.
We
were only able to visit our Aunt for a couple of weeks before the lockdown came into place, but we have had regular video communication with her and she looks very well.
We know that the staff are working extremely hard under difficult circumstances at the moment, and want to pass on our thanks to all of them.
We look forward to when we are able to come and visit our Aunt at Bentley House again.
Keep up the good work.
Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Many thanks for your very kind and thoughtful review. We are so pleased that your Aunt has settled so well and in these circumstances too.

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Review from Prudence T (Daughter of Resident) published on 1 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very grateful for the care provided by your staff. I know clients can sometimes be awkward but the carers seem to have endless patience.
I also think the food is very good and nourishing and I know that my mother has to be encouraged to eat and drink.
Thank you for everything even though messages
sometimes go astray!
Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you for your kind words - yes our care team are amazing and will be pleased to read your kind comments.

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Review from Matthew B M (Son of Resident) published on 1 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been very pleased with the care and attitude the staff have shown my Dad and all the residents. They are often in touch with updates on him and are conscientious in noticing things he needs. The staff seem relaxed and happy (though I know it must get harder than this) and this is very reassuring
to know Dad is in this atmosphere. The staff I talk to seem to genuinely like my Dad and brighten when they talk about him. The home is always beautifully clean and tidy and calm. The food is not only of a very high standard, but it is served in a friendly and professional manner. This is another point of comfort for me because I imagine the occasion of mealtimes can be an important social highlight of the day for residents, and Bentley House clearly make it special and reliably enjoyable. I've witnessed many occasions where a staff member helps a resident who is more alone than normal, or confused or upset. Great work from a great team.
Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you for your fantastic review. This will be appreciated by all staff members who always go above and beyond. They will be very pleased to hear that you are happy with the way Dad is being cared for as they always strive for excellence.

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Review from Richard W (Son of Resident) published on 1 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are currently in unprecedented times and the staff at Bentley House have risen to the challenge with great courage, commitment and skill. It was recently my mother's Birthday and they arranged a 'pamper session' for the morning, her room was decorated with balloons and they arranged for a cake, some
prosecco and snacks in the afternoon. She had a lovely day even though she was 'confined to quarters'. You hear how many older residents are losing their lives in care homes across Europe, so it is of great comfort to family and friends that their dear ones are being looked after so well.
Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you so very much for your wonderful review - the Residents are our main focus and if they are happy, then the staff are happy, so pleased Mum is doing so well here.

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Review from Debra C (Daughter of Resident) published on 1 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Bentley House since August last year and we are really happy with the exceptionally good care she has been getting. We feel that every member of staff at the home goes out of their way to make Mum feel comfortable, happy and really cared for. During these weeks of lockdown, we feel
that Mum is in the safest of hands and that everyone is doing their best to keep up high standards of care, support and safety as well as keeping morale high during this most difficult of times. We could not have made a better choice of Care home for our Mum, everyone that works at Bentley House is worth their weight in gold, they are all amazing. We are very grateful and thankful to each and every one of the members of staff, they are simply the best.
Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you for your wonderful review. Our main and only focus at Bentley House is our Residents and if they are happy, then our staff members are too.

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Review from Nicola (Daughter of Resident) published on 1 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very caring and thoughtful and treat mum with respect. During the lockdown, we have received video calls and photos of mum and she is always smiling which has been lovely to see. We know she is well cared for and in safe hands which is very reassuring.
Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Many thanks for your kind words - we continue to do as many video calls as possible with all of our Residents and their loved ones, as we know how difficult this must be, not only for our Residents but for yourselves too.

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Review from Gill P (Daughter of Resident) published on 1 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been at Bentley House for 5 years and has consistently received high-quality care and attention. She has a positive relationship with her regular carers and her needs are well met.
During the Covid-19 pandemic family members have been kept well-informed about the policies adopted by
Bentley House and the safety and well-being of the residents have been at the heart of all such policies. I have particularly welcomed the newsletter updates and also the opportunities to videocall with my Mother during this time. She has remained positive throughout this challenging time and has been very well supported. Well done to the team and thank you all so very much.
Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you for your very kind review - we are so pleased that Mum has remained positive along with our other Residents at this very difficult time.

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Review from Peter N (Son of Resident) published on 1 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We, the resident's children and grandchildren cannot thank and praise the staff enough for looking after her so well, especially during the Covid lockdown, but before that just as much. Thank you and we wish you all good health in these worrying times.
Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Great feedback - we are doing all that we can to keep our residents happy and content with adequate social distancing, so your feedback is very much appreciated.

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Review from B W (Respite Resident) published on 9 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my first experience if a winter break in a care home and the result was just what I expected. The place was very clean, and activities were available in the morning and at afternoon periods. The staff soon knew you by your Christian name and were always very polite and helpful. In fact, the
staff could not be more concerned about your health and well-being during ones stay. I would not hesitate to recommend them to my friends. Thank you.
Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you for your kind words - we would welcome you back anytime. Thank you also for your fantastic History presentation for the other Residents, you certainly know your stuff.

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Review from Lorraine M (Daughter of Resident) published on 20 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum's been here for a few months now, and I cannot speak highly enough of the care and attention she receives from the care staff, entertainments and staffing at meals. Speaking of meals, they are like going to a top restaurant. Mum has improved a lot since being here and that's all due to everyone
that works here. A very big thank you.
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Review from Samantha S (Friend of Resident) published on 2 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend is respected and looked after as she should be. The nicest, kindest most loving lady I know. All staff are very helpful. You can't ask for more. Thank you for making my friend feel at home and to feel secure.
Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you for your very kind words. Glad to hear that she feels at home.

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Review from A B (Son of Resident) published on 30 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since our dad has come to Bentley House in respite care we have been amazed at his progress. Everyone is so careing and kind, so much so we are now to arrange for him to stay here.
Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you for your very kind words. We are more than happy to have Dad stay with us on a permanent basis, he is a lovely gentleman and has fit in very well at Bentley House.

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Review from David H (Husband of Resident) published on 28 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a carer for my wife who has dementia. Like most other carers in my position, I found it demanding, upsetting and extremely tiring. Although I had excellent support from family, friends and various organisations I reached the stage where I was feeling totally worn out and didn't see how I could
carry on. My daughters were very concerned and started to research care homes which offered respite care. They came up with, and visited Bentley House and were impressed. I took the difficult step of visiting with my wife and everything was very straightforward regarding admission. My wife accepted my truthful explanation that I needed a break to avoid being ill.
Everything from the rooms, entertainment, food and care have been first class and I feel great and ready to return her home shortly, after two weeks care. It is also a comfort to know that I could fall back on this again should the need arise.
Any concerns are dealt with professionally and with great reassurance. Highly recommended.
Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you for your very kind words. It has been an absolute pleasure having your wife stay with us for the last couple of weeks. It will be sad to see her leave but take comfort that we will be seeing her again in the future, for your well-deserved break.

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Review from Trisha D (Daughter of Resident) published on 25 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was extremely ill several months ago, so I decided to move her closer to me, which meant moving her from her house in London to Bentley Care Home. This was a huge change for my mum, but with the level of care from all of the staff has been outstanding, not only to my mum but to myself also. My
mum always said, that if I ever moved her to a care home, she would disown me. Well, this is no ordinary home more like a luxurious hotel, and to be very honest, I would happily live there myself. Bentley House is decorated and furnished to the highest standard, the food is delicious, and the staff always go above and beyond to assist our needs. Since my mum has moved here, she is now so much better within herself, both mentally and physically. We are now able to enjoy quality time together and recently went on holiday overseas. Something we would not have been able to do a few months ago, and for that, I will forever be grateful to Bentley House, for their constant care.
Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you so much for your extremely kind words and positive feedback. We are so pleased that Mum is doing so well. She has some fascinating stories for us all here and we love to sit and chat. She certainly is a big part of our Bentley family.

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Review from Michelle S (Daughter of Resident) published on 25 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been residing in Bently House for the last two years in which time he has received first-class care on all levels, treated with dignity and respect at all times. Where do I begin with the wonderful staff, there are not enough words of thanks I could give to each and every one of them,
for the kindness yet totally professional service they have given to us. Although my father did not take part in activities, there seem to be things to do most of the day. The food in the restaurant is excellent, and again the staff are most helpful in assisting where needed. Rooms are lovely, clean and comfortable as is the whole building it's a wonderful environment to go and visit your loved ones. I was fearful of putting my dad into a care home after him being so independent, but have no regrets as these last two years have been wonderful for him. He has loved being at Bently House and having the company - as he says of the lovely staff that have loved him as a friend, not just a resident.
Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you for your very positive feedback. It is a pleasure having Dad as part of our Bentley House family.

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Review from P B (Respite Resident) published on 30 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My care was very good and the staff were very kind and helpful.
Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you for your kind words. The staff at Bentley House are always here to help and make improvements if required for all of our residents stay. We look forward to seeing you again, it was a pleasure having you as part of the Bentley House family.

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Review from E J (Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home from home and no jobs to do.
Nice garden and nice food.
Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you for your kind review, we're very pleased you can relax without having to do any work.

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Review from Frances J (Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helpful attentive staff.
Excellent food. Top class surroundings.
Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you for your very kind words. We are so pleased that you enjoyed your lunch date with us. You are more than welcome to come back anytime.

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Review from Isobel D (Daughter of Resident) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was here for respite whilst I was away. I had complete peace of mind knowing she was safe and well cared for.
Although she really wanted to stay at home, that was not possible.
Reply from Kendra Bray, Client Liaison Manager at Signature Bentley House

Thank you for your very kind words, it was a pleasure having your Mum stay with us for the 3 weeks. We look forward to welcoming her back in the future.

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Review from Sue H (Respite Resident) published on 13 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had a very pleasant experience at Bentley. Staff were attentive and professional towards my mum. The building is very welcoming and I will be using Bentley House again in the future. I know that my mum is well cared for and safe within Bentley House which is a great comfort to me
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Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for Signature Bentley House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.775 for Signature Bentley House is calculated as follows: ( (311 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (11 Very Poors x 1) ) ÷ 346 Ratings = 4.775
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Signature Bentley House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (5)

Emma

Emma Franklin

Job Title: General Manager Joined: 2023

I first started working in the care industry at the age of 16 years while still in college, working as a part-time Housekeeper. I started spending more time with the residents and realised my passion for care at a young age. I left college and became a full-time Care Assistant. I spent my first 10 years in care before I decided to go travelling, visiting Thailand, Australia, Vietnam, Malaysia and South America over 18 months. When I returned, I worked for Sunrise Senior Living for the next 14 years developing my career from a Senior Care Assistant to an Assisted living Coordinator, then onto a Regional Care Coordinator which took me into supporting a home and I then became General Manager. I finally left Sunrise Senior Living to take an opportunity with Signature Senior Lifestyle, firstly as the General Manager at Elton House and then transferred to Bentley House. I have now worked in the care industry for 30 years and feel just as passionate about looking after our residents now as I did when I was 16 years of age.

Dominic

Dominic North

Job Title: Client Liason Manager Joined: 2018

I have had the pleasure of being a part of the Bentley House family since 2018, working in various roles around the home. My role at Bentley House means I am the first point of contact for those starting on the journey to find the best fit of a caring environment for their loved ones. I really enjoy being able to showcase the exceptional facilities, luxurious surroundings and incredible team members that Bentley is extremely fortunate to have.

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Andrea Bailey

Job Title: Dementia Care Manager Joined: 2024

I started at Signature at Bentley House as Dementia Care Manager.

Kiran

Kiran Iqbal

Job Title: Residential Care Manager Joined: 2023

I have worked in health and social care for more than 20 years and have progressed through different roles throughout my career. I have completed Level 5 in Health and Social Care in Leadership and Management. Currently, I am working towards CIPD Level 5 in People Management. I have a background as a qualified nurse and midwife. I have experience working with different client groups, such as dementia, learning disabilities, assisted living, nursing and residential care. I am a very hardworking and passionate person. As the Residential Manager, I believe that it is important to be approachable and willing to help others. I pride myself in having a friendly and open approach to residents, loved ones and team members.

James

James Broughton

Job Title: Maintenance Manager Joined: 2022

I joined Bentley House in September 2022 coming in from a non-care background of construction and hospitality. I haven’t looked back, it has been a pleasure to work alongside my colleagues and even more of a pleasure to build friendships with our residents here. I started building sites from a young age and continued on and off until I moved to the UK from Ireland in 2012. When I initially moved over, I got into the hospitality sector and ended up running restaurants for five years. I decided to get back into construction and maintenance in 2017, managing the maintenance team in a Grade 1 listed, 150-year-old country house which operated as a hotel. I consider myself a hardworking, self-motivated and determined individual who takes pride in their work. I would regard myself as a polite, friendly person who is confident when communicating with others.

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