






Bentley House is a purpose-built care home offering exceptional residential, nursing, dementia and respite care within a luxurious environment. From the moment residents and visitors arrive, they are met by a caring team who are passionate about creating a place that truly feels like home.
Life at Bentley House is shaped by the people who live there. Residents enjoy two elegant restaurants, with menus chosen by the resident committee. The stunning...
Care Provided by Signature at Bentley House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 90 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Signature at Bentley House for full pricing details and T&Cs.
Contact Signature at Bentley House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Signature Senior Lifestyle Ltd
- Private Owned
Person in charge
- Emma Franklin(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 6
Room Information
- Single Rooms (77)
- Single Rooms with ensuite Wet Room (77)
- Couples/Companion Rooms with ensuite Wet Room (8)
Visiting
- Visitors welcome at any time.
Parking
- Large car park to front of home.
Signature at Bentley House Reviews (145)
Signature at Bentley House has a Review Score of 9.8 (9.786) out of 10, based on 26 reviews in the last 2 years.
Over all time Signature at Bentley House has 145 reviews.
Dad moved in to Signature Bentley House at the end of June where he was very comfortable. We could also relax in the knowledge that all the staff were looking after Dad well and had his best interest at heart. The staff were incredibly caring, kind and compassionate (to all of us) and for that I thank you all for looking after Dad so well in his last months. However, I will be popping in from time to time to enjoy the fabulous hot chocolate in reception.
Thank you very much for your extremely kind response, it was a pleasure having Dad with us and I will pass your lovely feedback onto the team.
Unlike many care homes, there is no stale smell when you enter the building. My father is extremely frail now, but the staff help him so much, providing brilliant care, kindness and respect. I cannot thank everyone enough for their kindness to my father and myself.
Thank you very much for your exceptionally kind review; having Dad with us is a pleasure.
Being her primary carer for so long, it has been a great relief for me to find a care home that would look after her so well and that I could trust.
Many thanks to everyone at Bentley House for all you do to look after my mum and all the other residents.
Thank you for the very kind review; we are truly thrilled to have Mum with us. We will be sure to share the wonderful feedback with our team members.
The food is excellent and varied, and his room is spacious and comfortable, with views over the town. I can use the online diary system that updates me on how he is doing throughout the day, a very valuable tool, especially when on holiday when you can check-in.
Thank you for such a kind review, and your feedback is greatly appreciated; it's a joy having Dad with us.
The care from the staff is very good. They look after the residents well and look out for them, helping them out when needed. The staff retention rate seems good, which helps the residents. The entertainment is good and varied and is appropriate to the resident's needs. The food doesn't seem as good as it was, and the reception is unmanned at night.
Thank you for your kind review regarding the care at Bentley House and the feedback regarding the food; we are very happy to pass over any concerns to the relevant team to rectify this for you. Also regarding the reception, we are aware this is unmanned during the night; however, as the doors have...
Whilst overall, I would rate the care in Cedars Dementia unit as good; I feel that the overall continuity of care is not as good as it was. As the relative of a long-term resident, I no longer feel that I know or see the same carers and have the same rapport with them as in previous years.
Thank you very much for taking the time to carry out a care home review for us; this is greatly appreciated. We welcome you to discuss your concerns with the relevant team member to help towards rectifying these; please note we have been working hard as a home to use zero agency staff, and in the...
We are all very pleased she is so happy there.
Thank you very much for the kind review and lovely feedback; we are thrilled with how well Mum settled in and has made budding new friendships!
My parents moved into Bentley house in May 2022, this was a huge decision for us to make, but I can say that it was the best decision we have made together. All staff are very good, well trained, kind and considerate. Unfortunately, my mother passed away in March of this year, which was a terrible shock to us all but especially to my father, who is 100. They had been married for 76 years, and he misses her so badly, but the staff have gone far and beyond to ensure he is not lonely, and he/I regard them as family now. My father is extremely frail now, but the staff help him so much, providing brilliant care, kindness and respect. I cannot thank everyone enough for their kindness to my father and myself.
Thank you for the exceptionally kind review. Having Mum and Dad join us last year was a pleasure, and your father remains a vital part of the Bentley Family.
Staff are very professional, always friendly and respectful to the residents and visitors.
They are also well-trained in dementia management.
Any requests for a resident to be ready for a trip outside are dealt with efficiently.
The food is very good and served in pleasant surroundings.
The rooms, including bathrooms, are kept very clean, as are the communal parts of the home.
Any concerns are dealt with efficiently by staff and management.
Finally, the reception staff are unfailingly friendly and helpful.
Thank you very much for the very kind review and feedback, it is greatly appreciated and will be passed onto the team.
Mum's stay at Bentley House allowed me a much-needed holiday. She settled in right away and enjoyed the various activities organised by the wonderful, caring staff. Her stay was a very happy one as all staff were so consistently kind and caring. I would not hesitate in booking another respite stay in the future.
Thank you for your very kind review; it was a pleasure having Mum stay with us, and we would welcome Mum back anytime!
Following a spell in hospital, Dad is having a 2-month respite stay prior to going home as he says at 92 he still feels too young to be there full time! As a family, we wish he would stay. Everything is excellent about the home. It feels more like a 5-star hotel than a care home and has a wonderful welcoming atmosphere and positive vibe. Every member of staff is so friendly and nothing is too much trouble. You can clearly see the residents' comfort, safety and well-being are at the forefront of everything they do. Dad has enjoyed his stay, especially the wonderful food, but needs to find out for himself he cannot cope at home before agreeing to stay there permanently. Dad's sister was also a resident at the home when she died last October and she received the best of care in her final difficult days and was treated with the utmost dignity at the end. I cannot recommend this care home enough.
Thank you very much for your very kind review. It has been a pleasure having your dad and aunt stay with us and your continued support.
It has been a very good respite care for me after a back operation. Without exception, I have found the staff warm and helpful. The food is fresh and made from good ingredients. I think it would be good to offer two sizes of meals to avoid a lot of waste,
Thank you very much for your lovely feedback; it was a pleasure having you stay with us.
A comfortable break.
Thank you very much for your kind feedback; it was a pleasure having you stay with us.
I visited to find somewhere to stay and be looked after for a few days after leaving the hospital after an operation - Bentley House has well satisfied my needs. The staff are very friendly and helpful - the approach is noticeably personal with consistent use of one's first name.
Thank you very much for your kind feedback; it was a pleasure having you stay with us.
My mother passed away in Bentley House this month. She has been a resident there for five years. She had dementia, but she thrived in there. She was very happy there, and as a family, we had the peace of mind that comes from knowing she was being given the very best care.
Thank you for your kind review; it was a pleasure to have mum stay with us.
First-class food, beautifully presented.
First-class room, well decorated.
It has been a privilege to stay here; I am stronger for having stayed here.
And we are so pleased you made such a speedy recovery!
We chose Bentley House because it didn't compare with anything else in the area. Having had a negative experience with our Nan years ago, this ticked all the boxes. Our mum had had a really tough time in hospital, and once she recovered enough, she moved to Bentley House. The staff got to know her very well; they were interested in chatting with her and gave companionship when we couldn't visit due to Covid restrictions. If we wanted to know more detail about her medical issues, the nurses in charge would seek to find out the relevant information so that we were kept in the picture. The chef knew her favourites and would make sure she had a varied diet within the restrictions she had for her diet, even mixing different flavoured smoothies for her to keep up her strength. Mum was always made comfortable in her bed and was very well cared for. We are so glad Mum had her final months in a place where she was nurtured, treated with respect and responded to in good time. Highly recommended!
Many thanks for your very kind review - it was a pleasure having mum with us, and we are thrilled you and the family have been happy with the care mum received!
Bentley House stood out above all the others, and one of the client liaison managers made us feel that every effort would be made to welcome her and see that her every need was catered for. We made the final decision and have never regretted it. Mum is looked after so well by the nurses and carers, along with the GP. The food is excellent and to her taste, and she is undergoing physio now to help her arm recover. We visit every day, and anyone can see the residents are happy and well looked after.
I would have no hesitation in recommending Bentley House to any potential resident.
Many thanks for your very kind review - it is a pleasure having mum stay with us and become part of the Bentley Family. We are thrilled you are happy with the care and support mum receives from us!.
Bentley House is a beautiful home. I felt at home as soon as I arrived. The staff couldn't be more helpful and kind, especially the activity's staff and the regular care staff. I was here during the lockdown, and so there were no outings or entertainers (these were instrumental in our choosing Bentley in the first place). We were told that no agency staff were employed, but there was a lot of agency staff during my stay. The food is excellent - also the service staff - perhaps if you increased staff pay, you would get more permanent staff. I would come to revisit.
Many thanks for your kind review; it was a pleasure having you stay with us, and we would warmly welcome you back.
She was clear in her communications and listened carefully to meet our needs. Once we had made our decision, she was systematic and prompt in making it possible for my mum to start her 2-weeks respite stay.
Despite Covid restrictions, a robust system had been put in place, which still allowed me to visit my mum safely.
The rooms and facilities are beautifully appointed and clean, and sleeping in a hospital bed, allowed my mum to sleep much more comfortably. The wet room facility helped her to develop her confidence and independence again. Bentley House even provided her with a walking aid, which also helped her to regain strength during her stay. The food was good, and there were a number of individual carers who went out of their way to get to know her and make her feel welcome. Thank you so much.
Your kind words mean a lot to the staff at Bentley House, so thank you for your very kind words. It was a pleasure showing you all around our beautiful home and getting Mum settled in for her two-week stay. She is welcome back anytime.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 July 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Signature at Bentley House.
There are no upcoming events for Signature at Bentley House.
Awards / Recognitions (15)
- 30 Jan 2026Recipient: Signature Senior Lifestyle Ltd
- 31 Jan 2025Recipient: Signature Senior Lifestyle Ltd
- 21 Nov 2024Recipient: Signature at Bentley House
Accreditations
There are no accreditations posted yet for Signature at Bentley House.
Meet the Team (5)

I have had the pleasure of being part of the Bentley House family since 2018, working in a variety of roles across the home. In my current position, I am the first point of contact for families beginning their journey to find the right caring environment for their loved ones.
I truly enjoy welcoming people into Bentley House and showcasing our exceptional facilities, luxurious surroundings and the incredible team who make our home so special. Supporting families at such an important time and helping them feel confident in their decisions is one of the most rewarding parts of my role.

I began my career in care at the age of 16, working part-time as a Housekeeper while still at college. Spending time with residents quickly sparked a passion for care, and I soon left college to become a full-time Care Assistant. I spent my first ten years in the sector before taking the opportunity to travel, exploring Thailand, Australia, Vietnam, Malaysia and South America over 18 months.
On my return, I spent the next 14 years developing my career from Senior Care Assistant to Assisted Living Coordinator, then Regional Care Coordinator, supporting homes across the business before stepping into a General Manager role. I later joined Signature Senior Lifestyle, first as General Manager at Elton House and then transferring to Bentley House.
With 30 years in the care industry, I feel just as passionate about supporting residents today as I did when I was 16. Providing exceptional care, leadership, and a true sense of home for our residents continues to be a privilege and a joy.

I have worked in health and social care for more than 20 years and have progressed through different roles throughout my career. I have completed Level 5 in Health and Social Care in Leadership and Management. Currently, I am working towards CIPD Level 5 in People Management. I have a background as a qualified nurse and midwife. I have experience working with different client groups, such as dementia, learning disabilities, assisted living, nursing and residential care. I am a very hardworking and passionate person. As the Residential Manager, I believe that it is important to be approachable and willing to help others. I pride myself in having a friendly and open approach to residents, loved ones and team members.

I started at Signature at Bentley House as Dementia Care Manager.

As Hospitality Manager at Signature at Bentley House, I combine my experience in hospitality with my background in Occupational Therapy to enhance the overall resident experience and create a welcoming, comfortable, and supportive environment.
My focus is on ensuring that every aspect of our hospitality services, from dining and housekeeping to the wider living environment, contributes positively to residents’ wellbeing, independence, and quality of life. Working collaboratively with our care and clinical teams, I strive to deliver high-quality, person-centred services that reflect the individual needs, preferences, and aspirations of each resident.
I am passionate about creating an environment in which residents feel valued, respected, and empowered to live as independently and comfortably as possible. By placing the resident experience at the heart of everything we do, I aim to foster a true sense of home while promoting dignity, choice, and meaningful daily living.
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