Signature at Bentley House

The staff at Bentley House are exceptional. They have become like family over the last 18 months. With both parents on the dementia floor together life has been tricky but this has been much more bearable knowing they were well cared for by such loving, kind, compassionate, hard-working staff. They go over and above to care for the residents. When my father passed away recently some came to the funeral and it was evident that it was not just a job for them, they truly cared for and loved our loved ones like their own family. Bentley House is an outstanding place and the staff deserve the highest praise. The facilities are wonderful and I know my mum is in safe hands.

My mum was only at Bentley House for a few months before she passed, I cannot rate the staff highly enough, Mum's care and love she received from all the staff was second to none, I cannot express how exceptional Bentley House is, it's like a 5* hotel, nothing is too much for the staff, not only did they give amazing care for my mum, but they looked after all my family too, always offering us support. Once again thank you to the wonderful staff and all the team that looked after Mum and our family.

The dementia unit was outstanding.

I think that Bentley House should be rated as outstanding - not just good.

Dad moved in to Signature Bentley House at the end of June where he was very comfortable. We could also relax in the knowledge that all the staff were looking after Dad well and had his best interest at heart. The staff were incredibly caring, kind and compassionate (to all of us) and for that I thank you all for looking after Dad so well in his last months. However, I will be popping in from time to time to enjoy the fabulous hot chocolate in reception.

Unlike many care homes, there is no stale smell when you enter the building. My father is extremely frail now, but the staff help him so much, providing brilliant care, kindness and respect. I cannot thank everyone enough for their kindness to my father and myself.

Many thanks to everyone at Bentley House for all you do to look after my mum and all the other residents.

The food is excellent and varied, and his room is spacious and comfortable, with views over the town. I can use the online diary system that updates me on how he is doing throughout the day, a very valuable tool, especially when on holiday when you can check-in.

The care from the staff is very good. They look after the residents well and look out for them, helping them out when needed. The staff retention rate seems good, which helps the residents. The entertainment is good and varied and is appropriate to the resident's needs. The food doesn't seem as good as it was, and the reception is unmanned at night.

Whilst overall, I would rate the care in Cedars Dementia unit as good; I feel that the overall continuity of care is not as good as it was. As the relative of a long-term resident, I no longer feel that I know or see the same carers and have the same rapport with them as in previous years.

We are all very pleased she is so happy there.

My parents moved into Bentley house in May 2022, this was a huge decision for us to make, but I can say that it was the best decision we have made together. All staff are very good, well trained, kind and considerate. Unfortunately, my mother passed away in March of this year, which was a terrible shock to us all but especially to my father, who is 100. They had been married for 76 years, and he misses her so badly, but the staff have gone far and beyond to ensure he is not lonely, and he/I regard them as family now. My father is extremely frail now, but the staff help him so much, providing brilliant care, kindness and respect. I cannot thank everyone enough for their kindness to my father and myself.

Finally, the reception staff are unfailingly friendly and helpful.

Mum's stay at Bentley House allowed me a much-needed holiday. She settled in right away and enjoyed the various activities organised by the wonderful, caring staff. Her stay was a very happy one as all staff were so consistently kind and caring. I would not hesitate in booking another respite stay in the future.

Following a spell in hospital, Dad is having a 2-month respite stay prior to going home as he says at 92 he still feels too young to be there full time! As a family, we wish he would stay. Everything is excellent about the home. It feels more like a 5-star hotel than a care home and has a wonderful welcoming atmosphere and positive vibe. Every member of staff is so friendly and nothing is too much trouble. You can clearly see the residents' comfort, safety and well-being are at the forefront of everything they do. Dad has enjoyed his stay, especially the wonderful food, but needs to find out for himself he cannot cope at home before agreeing to stay there permanently. Dad's sister was also a resident at the home when she died last October and she received the best of care in her final difficult days and was treated with the utmost dignity at the end. I cannot recommend this care home enough.

It has been a very good respite care for me after a back operation. Without exception, I have found the staff warm and helpful. The food is fresh and made from good ingredients. I think it would be good to offer two sizes of meals to avoid a lot of waste,

A comfortable break.

I visited to find somewhere to stay and be looked after for a few days after leaving the hospital after an operation - Bentley House has well satisfied my needs. The staff are very friendly and helpful - the approach is noticeably personal with consistent use of one's first name.

My mother passed away in Bentley House this month. She has been a resident there for five years. She had dementia, but she thrived in there. She was very happy there, and as a family, we had the peace of mind that comes from knowing she was being given the very best care.

It has been a privilege to stay here; I am stronger for having stayed here.