Signature at Bentley House

We chose Bentley House because it didn't compare with anything else in the area. Having had a negative experience with our Nan years ago, this ticked all the boxes. Our mum had had a really tough time in hospital, and once she recovered enough, she moved to Bentley House. The staff got to know her very well; they were interested in chatting with her and gave companionship when we couldn't visit due to Covid restrictions. If we wanted to know more detail about her medical issues, the nurses in charge would seek to find out the relevant information so that we were kept in the picture. The chef knew her favourites and would make sure she had a varied diet within the restrictions she had for her diet, even mixing different flavoured smoothies for her to keep up her strength. Mum was always made comfortable in her bed and was very well cared for. We are so glad Mum had her final months in a place where she was nurtured, treated with respect and responded to in good time. Highly recommended!

I would have no hesitation in recommending Bentley House to any potential resident.

Bentley House is a beautiful home. I felt at home as soon as I arrived. The staff couldn't be more helpful and kind, especially the activity's staff and the regular care staff. I was here during the lockdown, and so there were no outings or entertainers (these were instrumental in our choosing Bentley in the first place). We were told that no agency staff were employed, but there was a lot of agency staff during my stay. The food is excellent - also the service staff - perhaps if you increased staff pay, you would get more permanent staff. I would come to revisit.

The rooms and facilities are beautifully appointed and clean, and sleeping in a hospital bed, allowed my mum to sleep much more comfortably. The wet room facility helped her to develop her confidence and independence again. Bentley House even provided her with a walking aid, which also helped her to regain strength during her stay. The food was good, and there were a number of individual carers who went out of their way to get to know her and make her feel welcome. Thank you so much.

We are so grateful for the care and attention that the entire team pay to ensure residents’ and visitors’ safety during COVID - always adhering to guidelines while managing to make visits feel very special in spite of the restrictions.

Mum and I are really impressed with the wise and professional way that Covid has been handled and that Bentley House; feels like a safe place. The place is extremely clean and comfortable, and Mum is very happy here. Thank you.

I found all the staff very well trained. I was always greeted with a smile, and this is so important and very helpful. It never seemed too much trouble if asked to do something.

All the staff at Bentley House are very friendly and most welcoming. The facilities are truly excellent and a cut above their rivals. The moving in experience for my mother was seamless and very efficient, and most importantly, Mum feels welcome and respected and is becoming part of a community and is now making new friends.

I've been here for six weeks now. So far, I can't fault the help, care and friendly staff. If anyone needs live-in care, one couldn't go anywhere better.

Thank you to all the amazing staff!

I found the care and help extremely kind and prompt.

In view of the recent lockdowns and restricted visiting, my comments/ratings are a bit of a guess as visits have been extremely limited.

A very pleasant environment. Caring and patient staff. The food menu is extremely tasty and well received by residents. Staff have provided activities despite the Covid Pandemic, which is appreciated. Bentley House has maintained a safe and secure environment throughout this Covid crisis, which is to be congratulated.

My parents moved into Bentley House together in March, and every single member of staff was so welcoming and caring towards them both. Sadly my mother was extremely frail, but they offered her outstanding palliative care in line with her wishes, and I could not have asked for more in her final days. They continue to care for my father with such kindness, compassion and genuine interest in him and have been so kind to us too. I did a lot of research before choosing this home for my parents, and I would not hesitate to recommend it to anyone looking for a 'home from home' for their loved one.

The last 13 months have been really tough for everyone, especially not being able to see Mum when/as often as we were doing before the pandemic. The team at Bentley House have been absolutely amazing throughout the whole 13-months, putting the resident's needs at the heart of everything they've done. The residents have been kept safe, healthy and secure throughout. Zoom calls have been arranged for whenever we needed them - weekly, special occasions etc.

We had our first visit with Mum inside Bentley House yesterday (21st April) after a long 6-months, and her joy at being able to see us in person was immeasurable. It was a lovely 45 minutes for both her and us.

Hopefully, things will continue to improve and we can get back to visiting as we did before.

Very caring and helpful. The staff have always been extremely approachable and willing to answer any queries we have. We feel that my mother-in-law is cared for and protected at Bentley House and is starting to feel at home following her sudden bereavement.

Heartfelt thanks to all at Bentley House for their safety measures at this time, coupled with the humanity of both relatives and residents. It is a very worrying time, but I have found all the staff at Bentley to be so reassuring and helpful. My husband has improved in the last 6-months. I think this is down to the fact that they have kept him so safe and at the same time found ways for him to progress. I wish all homes were like Bentley.

My mother-in-law has been at Bentley House for just over two years, and I cannot fault the place. The staff have been wonderful during the Covid outbreak and have done everything to make the residents feel comfortable and in touch with their relatives. We have a FaceTime call, set up by the home each week, and more recently, we have been able to visit in person with every precaution being taken by Bentley House. The photos don't do the place justice. Standards are very high and when you enter, it's like going into a hotel. During normal times, pre-covid, you are free to use the lounge whilst visiting, make drinks and help yourself to cakes. My mum-in-law is particularly happy that we can take our dog in to visit her too. The staff are very good and respect the residents at all times. Highly recommend Bentley House.

My wife and I have been very impressed with the service that the Bentley House team have provided for my parents, who are both in their 90s. They receive round-the-clock care and live in a warm, friendly and welcoming environment. It's not their home, but it's as close as they could get to one.

Very impressed with all the staff. In a very challenging time, where guidance and restrictions seem to change daily, every member of staff I have had contact with has been extremely supportive and gone out of their way to welcome and help my mother settle in. Many activities have had to be adapted but the activities team have risen to the task. I am very grateful to everyone for their care and attention.