Signature at Bentley House

Pegs Lane, Hertford SG13 8EG
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9.8 137 Reviews
  • Signature at Bentley House, Hertford
Bentley House is a purpose-built care home offering exceptional residential, nursing, dementia and respite care within a luxurious environment. From the moment residents and visitors arrive, they are met by a caring team who are passionate about creating a place that truly feels like home.

Life at Bentley House is shaped by the people who live there. Residents enjoy two elegant restaurants, with menus chosen by the resident committee. The stunning cinema is a popular space, often filled with visiting grandchildren. A dedicated Wellbeing and Lifestyle Team curates a rich programme of trips, visiting speakers, one-to-one time and activities, all guided by resident choice and regular forums.

The one-bedroom suites are more like private apartments than traditional care rooms. Each offers a separate bedroom, lounge and kitchenette, alongside a full en-suite wet room. These spacious apartments are double the size of those found in many care homes and are ideal for those who value extra space or for couples who wish to remain together. Studio apartments are also available for those who prefer something a little more compact.

While Bentley House boasts outstanding facilities, it is the care that truly defines the home. A wide range of needs is supported, from those who are relatively independent to residents requiring more complex care. The team pride themselves on providing discreet, personalised support that respects independence, dignity and choice at every stage of life.
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Care Provided by Signature at Bentley House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1930
  • Self-Funded Residential Dementia Care: from £2275
  • Self-Funded Nursing Care: from £1930
  • Self-Funded Nursing Dementia Care: from £2275
  • RESPITE Self-Funded Residential Care: from £2316
  • RESPITE Self-Funded Residential Dementia Care: from £2730
  • RESPITE Self-Funded Nursing Care: from £2316
  • RESPITE Self-Funded Nursing Dementia Care: from £2730

These prices are only a guideline, please contact Signature at Bentley House to find out the exact price for your requirements.

Contact Signature at Bentley House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Signature at Bentley House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Emma Franklin (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 6

Room Information

  • Single Rooms (77)
  • Single Rooms with Ensuite Wet Room (77)
  • Couples/Companion Rooms with Ensuite Wet Room (8)

Visiting

  • Visitors welcome at any time.

Parking

  • Large car park to front of home.

Signature at Bentley House Reviews (137)

9.8

Signature at Bentley House has a Review Score of 9.8 (9.783) out of 10, based on 29 reviews in the last 2 years.
Over all time Signature at Bentley House has 137 reviews.

Overall Experience
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Reviewer Connection to Signature at Bentley House
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Total of 137, showing 101-120
Review from Frances J (Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helpful attentive staff.
Excellent food. Top class surroundings.
Reply from Kendra Bray, Client Liaison Manager at Signature at Bentley HouseThank you for your very kind words. We are so pleased that you enjoyed your lunch date with us. You are more than welcome to come back anytime.
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Review from Isobel D (Daughter of Resident) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was here for respite whilst I was away. I had complete peace of mind knowing she was safe and well cared for.
Although she really wanted to stay at home, that was not possible.
Reply from Kendra Bray, Client Liaison Manager at Signature at Bentley HouseThank you for your very kind words, it was a pleasure having your Mum stay with us for the 3 weeks. We look forward to welcoming her back in the future.
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Review from Sue H (Respite Resident) published on 13 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had a very pleasant experience at Bentley. Staff were attentive and professional towards my mum. The building is very welcoming and I will be using Bentley House again in the future. I know that my mum is well cared for and safe within Bentley House which is a great comfort to me
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Review from G H (Resident) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bentley House is a noticeably friendly place. All the staff are cheerful, despite doing an often stressful job and always remember your name. From my initial contact up to and including my welcome into the home, I was impressed by the kind and efficient attention I was given.
The décor, with various
themes, is well chosen and the facilities are first class. The food is well-cooked, with a carefully prepared and varied menu. All in all, I have nothing but praise for this establishment.
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Review from Sheila A (Resident) published on 15 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely light building, everybody very friendly and extremely helpful. I was only there for 15 nights. It took me a week to remember where everything was.
Reply from Laura Cook, Client Liaison Manager at Signature at Bentley HouseThank you for your review Sheila, we're glad you had an enjoyable stay with us. Looking forward to welcoming you back to Bentley House soon!
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Review from Louis P (Resident) published on 9 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Signature's slogan "The new benchmark in care" is most appropriate.
In all my researches, centred on the Peterborough/Cambridge area, I have not found any care home which provides such standards of care and facilities.
Well done Bentley House.
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Review from M C (Resident) published on 1 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A most pleasant experience. All the staff greeted me by my name, with a smile and no request was ignored. I was there for respite after an operation and was reasonably self-sufficient. I was truly amazed at the patience and care are given to the disabled residents in wheelchairs by all the staff. Activities
varied and interesting. Keep fit-fun, cinema and a luxurious nightly change of films. Great!
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Review from I W (Respite Resident) published on 18 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no complaints whatsoever about my stay here for respite at Bentley House. All of the staff were very professional and caring. Nothing was too much trouble for them in anything I asked for. It was a pleasant experience.
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Review from John H (Son of Resident) published on 13 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All aspects of this home are very good. The staff in the dementia unit especially are very caring and pleasant. I am kept informed about my mothers care at all times. Very good liaison with local GP all in all very satisfied.
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Review from S B (Daughter of Resident) published on 2 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been at Bentley House for 3 years. She is much happier than living alone. The staff are all lovely, my mum is well cared for and seems much healthier than she was.
Only concern is that as more residents arrive the staff seem to be extra busy and have less time to chat with residents.
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Review from Susan M (Daughter of Resident) published on 28 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents are cared for in an extremely kind and dignified manner, for which the family are extremely grateful. There is good communication between carers and relatives which makes life so much easier and puts your mind at ease.
Exemplary care all round for which we, the family, are very appreciative.
Thank you.
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Review from Rhoda S (Respite Resident) published on 16 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was here for two weeks and was very pleased with my stay.
I found everyone very friendly and kind, never a cross word. Always there to help and always call into seeing that you were alright day and night. I felt very well looked after thank you for your kindness.
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Review from Melanie A (Daughter of Resident) published on 16 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy the way my mother is looked after. The only thing that irritates me is that I can never find her wheelchair.
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Review from Cathy L (Daughter of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is so happy here, very settled, she is looked after so well.
The staff are so lovely, friendly and helpful.
We have nothing but good things to say and would recommend it to everyone.
It's a perfect home and we love it.
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Review from Dawn B (Daughter of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our Mum is extremely happy and settled in Bentley House.
All the carers are very good at their jobs and go over and above to help my Mum.
The activities are always well organised and different each week and the team always encourage my Mum to join in.
We have no complaints at all and are pleased
our Mum is so happy here.
We would have no hesitation in recommending Bentley House to others.
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Review from Ernie C (Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
3rd time of staying there. Room heating? Staff excellent. A big thank you to all the staff and many more I may not have met. All did their best to make our stay as comfortable as possible, so thank you. Room heating was grim. Radio reception in the room awful.
Reply from Jackie Cridlin, Regional Client Liaison Manager at Signature at Bentley HouseHello Ernie, On behalf of my team at Bentley House, I would like to thank you for your compliments. I have been made aware of a heating issue in the suite you stayed in, and we are working to rectify your concern. We look forward to your returned stay. Kind regards Andrew Stoner, General Manager.
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Review from Joe C (Regular Volunteer) published on 10 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had the pleasure of working at Bentley house, the staff are very friendly always go above and beyond this is a lovely home for anyone ever thinking of a top class care establishment all you will ever need
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Review from Richard H (Son of Resident) published on 4 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in the home for 5 weeks but so far, I am very pleased. My mother is impressed with the restaurant and the quality of food.
She has a problem hearing so is shy of activities and joining in, hopefully, she will overcome this but is settling in well. Expensive!
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Review from Shirley C (Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Generally, my experience as a resident from April 2017, has been very positive. My apartment with my own furniture is home like and public areas are well decorated and well kept.
The staff both care staff and restaurant staff are kind, cheerful and unfailingly positive even in the most difficult circumstances!!
The cooking of food, on the whole, is good with a very reasonable choice so there should be something to suit all tastes.
My one negative concern is the time of meals, I would prefer to eat later both lunch and suppertime. However, I am very conscious that this is a personal choice and most people seem very content with the timings.
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Review from L W (Daughter of Resident) published on 27 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bentley House is an exceptional residential home. It has the feel of a comfortable hotel. The staff are professional, friendly. That applies to all the staff on any level. They are all very caring and respectful to my mothers.


The restaurants are kept beautifully as is all the décor.


All the apartments

have modern ensuite showers and toilets, cleaned daily as are the bedrooms. My mother's laundry is efficient and beautifully returned.
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Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for Signature at Bentley House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.783 for Signature at Bentley House is calculated as follows: ( (313 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (11 Very Poors x 1) ) ÷ 346 Ratings = 4.783
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Signature at Bentley House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (4)

Dominic

Dominic North

Job Title: Client Liason Manager Joined: 2018

I have had the pleasure of being part of the Bentley House family since 2018, working in a variety of roles across the home. In my current position, I am the first point of contact for families beginning their journey to find the right caring environment for their loved ones.


I truly enjoy welcoming people into Bentley House and showcasing our exceptional facilities, luxurious surroundings and the incredible team who make our home so special. Supporting families at such an important time and helping them feel confident in their decisions is one of the most rewarding parts of my role.

Emma

Emma Franklin

Job Title: General Manager Joined: 2023

I began my career in care at the age of 16, working part-time as a Housekeeper while still at college. Spending time with residents quickly sparked a passion for care, and I soon left college to become a full-time Care Assistant. I spent my first ten years in the sector before taking the opportunity to travel, exploring Thailand, Australia, Vietnam, Malaysia and South America over 18 months.


On my return, I spent the next 14 years developing my career from Senior Care Assistant to Assisted Living Coordinator, then Regional Care Coordinator, supporting homes across the business before stepping into a General Manager role. I later joined Signature Senior Lifestyle, first as General Manager at Elton House and then transferring to Bentley House.


With 30 years in the care industry, I feel just as passionate about supporting residents today as I did when I was 16. Providing exceptional care, leadership, and a true sense of home for our residents continues to be a privilege and a joy.

Kiran

Kiran Iqbal

Job Title: Residential Care Manager Joined: 2023

I have worked in health and social care for more than 20 years and have progressed through different roles throughout my career. I have completed Level 5 in Health and Social Care in Leadership and Management. Currently, I am working towards CIPD Level 5 in People Management. I have a background as a qualified nurse and midwife. I have experience working with different client groups, such as dementia, learning disabilities, assisted living, nursing and residential care. I am a very hardworking and passionate person. As the Residential Manager, I believe that it is important to be approachable and willing to help others. I pride myself in having a friendly and open approach to residents, loved ones and team members.

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Andrea Bailey

Job Title: Dementia Care Manager Joined: 2024

I started at Signature at Bentley House as Dementia Care Manager.

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