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Signature at Bentley House

Pegs Lane, Hertford, Hertfordshire SG13 8EG
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Signature at Bentley House, Hertford
Signature at Bentley House, Hertford
Signature at Bentley House, Hertford

Bentley House is a purpose-built care home offering exceptional residential, nursing, dementia and respite care within a luxurious environment. From the moment residents and visitors arrive, they are met by a caring team who are passionate about creating a place that truly feels like home.

Life at Bentley House is shaped by the people who live there. Residents enjoy two elegant restaurants, with menus chosen by the resident committee. The stunning...  

Care Provided by Signature at Bentley House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,850From £2,100
Residential Dementia CareFrom £2,150From £2,400
Nursing CareFrom £1,850From £2,100
Nursing Dementia CareFrom £2,150From £2,400

Contact Signature at Bentley House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Emma Franklin(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 6

Room Information

  • Single Rooms (77)
  • Single Rooms with ensuite Wet Room (77)
  • Couples/Companion Rooms with ensuite Wet Room (8)

Visiting

  • Visitors welcome at any time.

Parking

  • Large car park to front of home.

Signature at Bentley House Reviews (145)

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9.8

Signature at Bentley House has a Review Score of 9.8 (9.786) out of 10, based on 26 reviews in the last 2 years. Over all time Signature at Bentley House has 145 reviews.

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Review from Lorraine M (Daughter of Resident) published on 20 March 2020 Submitted via Website
Overall Experience

Mum's been here for a few months now, and I cannot speak highly enough of the care and attention she receives from the care staff, entertainments and staffing at meals. Speaking of meals, they are like going to a top restaurant. Mum has improved a lot since being here and that's all due to everyone that works here. A very big thank you.

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Review from Samantha S (Friend of Resident) published on 2 January 2020 Submitted via Postal Card
Overall Experience

My friend is respected and looked after as she should be. The nicest, kindest most loving lady I know. All staff are very helpful. You can't ask for more. Thank you for making my friend feel at home and to feel secure.

Reply from Kendra Bray, Client Liaison Manager at Signature at Bentley House

Thank you for your very kind words. Glad to hear that she feels at home.

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Review from A B (Son of Resident) published on 30 December 2019 Submitted via Postal Card
Overall Experience

Since our dad has come to Bentley House in respite care we have been amazed at his progress. Everyone is so careing and kind, so much so we are now to arrange for him to stay here.

Reply from Kendra Bray, Client Liaison Manager at Signature at Bentley House

Thank you for your very kind words. We are more than happy to have Dad stay with us on a permanent basis, he is a lovely gentleman and has fit in very well at Bentley House.

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Review from David H (Husband of Resident) published on 28 October 2019 Submitted via Website
Overall Experience
I am a carer for my wife who has dementia. Like most other carers in my position, I found it demanding, upsetting and extremely tiring. Although I had excellent support from family, friends and various organisations I reached the stage where I was feeling totally worn out and didn't see how I could carry on. My daughters were very concerned and started to research care homes which offered respite care. They came up with, and visited Bentley House and were impressed. I took the difficult step of visiting with my wife and everything was very straightforward regarding admission. My wife accepted my truthful explanation that I needed a break to avoid being ill.
Everything from the rooms, entertainment, food and care have been first class and I feel great and ready to return her home shortly, after two weeks care. It is also a comfort to know that I could fall back on this again should the need arise.

Any concerns are dealt with professionally and with great reassurance. Highly recommended.

Reply from Kendra Bray, Client Liaison Manager at Signature at Bentley House

Thank you for your very kind words. It has been an absolute pleasure having your wife stay with us for the last couple of weeks. It will be sad to see her leave but take comfort that we will be seeing her again in the future, for your well-deserved break.

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Review from Trisha D (Daughter of Resident) published on 25 October 2019 Submitted via Website
Overall Experience

My mum was extremely ill several months ago, so I decided to move her closer to me, which meant moving her from her house in London to Bentley Care Home. This was a huge change for my mum, but with the level of care from all of the staff has been outstanding, not only to my mum but to myself also. My mum always said, that if I ever moved her to a care home, she would disown me. Well, this is no ordinary home more like a luxurious hotel, and to be very honest, I would happily live there myself. Bentley House is decorated and furnished to the highest standard, the food is delicious, and the staff always go above and beyond to assist our needs. Since my mum has moved here, she is now so much better within herself, both mentally and physically. We are now able to enjoy quality time together and recently went on holiday overseas. Something we would not have been able to do a few months ago, and for that, I will forever be grateful to Bentley House, for their constant care.

Reply from Kendra Bray, Client Liaison Manager at Signature at Bentley House

Thank you so much for your extremely kind words and positive feedback. We are so pleased that Mum is doing so well. She has some fascinating stories for us all here and we love to sit and chat. She certainly is a big part of our Bentley family.

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Review from Michelle S (Daughter of Resident) published on 25 October 2019 Submitted via Website
Overall Experience

My father has been residing in Bently House for the last two years in which time he has received first-class care on all levels, treated with dignity and respect at all times. Where do I begin with the wonderful staff, there are not enough words of thanks I could give to each and every one of them, for the kindness yet totally professional service they have given to us. Although my father did not take part in activities, there seem to be things to do most of the day. The food in the restaurant is excellent, and again the staff are most helpful in assisting where needed. Rooms are lovely, clean and comfortable as is the whole building it's a wonderful environment to go and visit your loved ones. I was fearful of putting my dad into a care home after him being so independent, but have no regrets as these last two years have been wonderful for him. He has loved being at Bently House and having the company - as he says of the lovely staff that have loved him as a friend, not just a resident.

Reply from Kendra Bray, Client Liaison Manager at Signature at Bentley House

Thank you for your very positive feedback. It is a pleasure having Dad as part of our Bentley House family.

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Review from P B (Respite Resident) published on 30 September 2019 Submitted via Postal Card
Overall Experience

My care was very good and the staff were very kind and helpful.

Reply from Kendra Bray, Client Liaison Manager at Signature at Bentley House

Thank you for your kind words. The staff at Bentley House are always here to help and make improvements if required for all of our residents stay. We look forward to seeing you again, it was a pleasure having you as part of the Bentley House family.

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Review from E J (Resident / Service User) published on 6 September 2019 Submitted via Postal Card
Overall Experience
Home from home and no jobs to do.

Nice garden and nice food.

Reply from Kendra Bray, Client Liaison Manager at Signature at Bentley House

Thank you for your kind review, we're very pleased you can relax without having to do any work.

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Review from Frances J (Resident / Service User) published on 6 September 2019 Submitted via Postal Card
Overall Experience
Helpful attentive staff.

Excellent food. Top class surroundings.

Reply from Kendra Bray, Client Liaison Manager at Signature at Bentley House

Thank you for your very kind words. We are so pleased that you enjoyed your lunch date with us. You are more than welcome to come back anytime.

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Review from Isobel D (Daughter of Resident) published on 20 August 2019 Submitted via Postal Card
Overall Experience
My mother was here for respite whilst I was away. I had complete peace of mind knowing she was safe and well cared for.

Although she really wanted to stay at home, that was not possible.

Reply from Kendra Bray, Client Liaison Manager at Signature at Bentley House

Thank you for your very kind words, it was a pleasure having your Mum stay with us for the 3 weeks. We look forward to welcoming her back in the future.

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Review from Sue H (Respite Resident) published on 13 August 2019 Submitted via Website
Overall Experience

My mum had a very pleasant experience at Bentley. Staff were attentive and professional towards my mum. The building is very welcoming and I will be using Bentley House again in the future. I know that my mum is well cared for and safe within Bentley House which is a great comfort to me

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Review from G H (Resident / Service User) published on 26 June 2019 Submitted via Postal Card
Overall Experience
Bentley House is a noticeably friendly place. All the staff are cheerful, despite doing an often stressful job and always remember your name. From my initial contact up to and including my welcome into the home, I was impressed by the kind and efficient attention I was given.

The décor, with various themes, is well chosen and the facilities are first class. The food is well-cooked, with a carefully prepared and varied menu. All in all, I have nothing but praise for this establishment.

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Review from Sheila A (Resident / Service User) published on 15 May 2019 Submitted via Postal Card
Overall Experience

Lovely light building, everybody very friendly and extremely helpful. I was only there for 15 nights. It took me a week to remember where everything was.

Reply from Laura Cook, Client Liaison Manager at Signature at Bentley House

Thank you for your review Sheila, we're glad you had an enjoyable stay with us. Looking forward to welcoming you back to Bentley House soon!

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Review from Louis P (Resident / Service User) published on 9 October 2018 Submitted via Postal Card
Overall Experience
Signature's slogan "The new benchmark in care" is most appropriate.
In all my researches, centred on the Peterborough/Cambridge area, I have not found any care home which provides such standards of care and facilities.

Well done Bentley House.

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Review from M C (Resident / Service User) published on 1 August 2018 Submitted via Postal Card
Overall Experience

A most pleasant experience. All the staff greeted me by my name, with a smile and no request was ignored. I was there for respite after an operation and was reasonably self-sufficient. I was truly amazed at the patience and care are given to the disabled residents in wheelchairs by all the staff. Activities varied and interesting. Keep fit-fun, cinema and a luxurious nightly change of films. Great!

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Review from I W (Respite Resident) published on 18 July 2018 Submitted via Postal Card
Overall Experience

I have no complaints whatsoever about my stay here for respite at Bentley House. All of the staff were very professional and caring. Nothing was too much trouble for them in anything I asked for. It was a pleasant experience.

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Review from John H (Son of Resident) published on 13 July 2018 Submitted via Postal Card
Overall Experience

All aspects of this home are very good. The staff in the dementia unit especially are very caring and pleasant. I am kept informed about my mothers care at all times. Very good liaison with local GP all in all very satisfied.

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Review from S B (Daughter of Resident) published on 2 July 2018 Submitted via Postal Card
Overall Experience
My mum has been at Bentley House for 3 years. She is much happier than living alone. The staff are all lovely, my mum is well cared for and seems much healthier than she was.

Only concern is that as more residents arrive the staff seem to be extra busy and have less time to chat with residents.

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Review from Susan M (Daughter of Resident) published on 28 June 2018 Submitted via Postal Card
Overall Experience
Both my parents are cared for in an extremely kind and dignified manner, for which the family are extremely grateful. There is good communication between carers and relatives which makes life so much easier and puts your mind at ease.

Exemplary care all round for which we, the family, are very appreciative. Thank you.

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Review from Rhoda S (Respite Resident) published on 16 June 2018 Submitted via Postal Card
Overall Experience
I was here for two weeks and was very pleased with my stay.

I found everyone very friendly and kind, never a cross word. Always there to help and always call into seeing that you were alright day and night. I felt very well looked after thank you for your kindness.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 July 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Accreditations

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Meet the Team (5)

Dominic North
Dominic NorthJob Title:Client Liason ManagerJoined: 2018

I have had the pleasure of being part of the Bentley House family since 2018, working in a variety of roles across the home. In my current position, I am the first point of contact for families beginning their journey to find the right caring environment for their loved ones.

I truly enjoy welcoming people into Bentley House and showcasing our exceptional facilities, luxurious surroundings and the incredible team who make our home so special. Supporting families at such an important time and helping them feel confident in their decisions is one of the most rewarding parts of my role.

Emma Franklin
Emma FranklinJob Title:General ManagerJoined: 2023

I began my career in care at the age of 16, working part-time as a Housekeeper while still at college. Spending time with residents quickly sparked a passion for care, and I soon left college to become a full-time Care Assistant. I spent my first ten years in the sector before taking the opportunity to travel, exploring Thailand, Australia, Vietnam, Malaysia and South America over 18 months.

On my return, I spent the next 14 years developing my career from Senior Care Assistant to Assisted Living Coordinator, then Regional Care Coordinator, supporting homes across the business before stepping into a General Manager role. I later joined Signature Senior Lifestyle, first as General Manager at Elton House and then transferring to Bentley House.

With 30 years in the care industry, I feel just as passionate about supporting residents today as I did when I was 16. Providing exceptional care, leadership, and a true sense of home for our residents continues to be a privilege and a joy.

Kiran Iqbal
Kiran IqbalJob Title:Residential Care ManagerJoined: 2023

I have worked in health and social care for more than 20 years and have progressed through different roles throughout my career. I have completed Level 5 in Health and Social Care in Leadership and Management. Currently, I am working towards CIPD Level 5 in People Management. I have a background as a qualified nurse and midwife. I have experience working with different client groups, such as dementia, learning disabilities, assisted living, nursing and residential care. I am a very hardworking and passionate person. As the Residential Manager, I believe that it is important to be approachable and willing to help others. I pride myself in having a friendly and open approach to residents, loved ones and team members.

Andrea Bailey
Andrea BaileyJob Title:Dementia Care ManagerJoined: 2024

I started at Signature at Bentley House as Dementia Care Manager.

Hannah Wareham
Hannah WarehamJob Title:Hospitality Manager

As Hospitality Manager at Signature at Bentley House, I combine my experience in hospitality with my background in Occupational Therapy to enhance the overall resident experience and create a welcoming, comfortable, and supportive environment.

My focus is on ensuring that every aspect of our hospitality services, from dining and housekeeping to the wider living environment, contributes positively to residents’ wellbeing, independence, and quality of life. Working collaboratively with our care and clinical teams, I strive to deliver high-quality, person-centred services that reflect the individual needs, preferences, and aspirations of each resident.

I am passionate about creating an environment in which residents feel valued, respected, and empowered to live as independently and comfortably as possible. By placing the resident experience at the heart of everything we do, I aim to foster a true sense of home while promoting dignity, choice, and meaningful daily living.

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