Whitby Court Care Home

Waterstead Lane, Whitby YO21 1PX
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9.8 78 Reviews
  • Whitby Court Care Home, Whitby
Whitby Court Care Home, from the Fisher Care Group, is designed to suit a wide range of nursing requirements, making the most of modern care capabilities within a comfortable and versatile living environment.

At Whitby Court, based in Whitby, North Yorkshire, the focus is on providing quality care in a safe and comfortable setting. Whitby Court offers care for people looking for residential, dementia or nursing care.

Whitby Court is the town's first purpose-built ecological care home, with a biomass boiler, solar panelling, LED energy-saving lighting and underfloor heating throughout to minimise its carbon footprint.

Nestled in the heart of Yorkshire, Whitby Court offers a warm and welcoming atmosphere for those seeking exceptional care. The team is dedicated to providing residents with a fulfilling and enriching lifestyle, all within a beautiful Yorkshire setting.
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Care Provided by Whitby Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1600
  • Self-Funded Residential Dementia Care: £1350 – £1600
  • Self-Funded Nursing Care: £1450 – £1800
  • RESPITE Self-Funded Residential Care: £1250 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1350 – £1600
  • RESPITE Self-Funded Nursing Care: £1450 – £1800

These prices are only a guideline, please contact Whitby Court Care Home to find out the exact price for your requirements.

Contact Whitby Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Whitby Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Rob Ashton (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (49)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (49)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Whitby Court Care Home Reviews (78)

9.8

Whitby Court Care Home has a Review Score of 9.8 (9.813) out of 10, based on 29 reviews in the last 2 years.
Over all time Whitby Court Care Home has 78 reviews.

Overall Experience
  • 62
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Date Published
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Reviewer Connection to Whitby Court Care Home
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Total of 78, showing 21-40
Review from Colette B (Daughter of Resident) published on 18 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are exceptionally kind and professional. They spend time talking to Mum which has meant her world, which had been shrinking at home, has expanded again and her quality of life and mood have improved since being at Whitby Court, which is amazing given she was very against being in a home. She
enjoys the activities which the home puts on and again these add to her quality of life. The home is very welcoming to visitors. When Mum has become ill, they have recognised it and sought professional help as needed. I am very grateful for their care.
Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home
Thank you. What a lovely review, such kind words and meaningful to all of our team, Registered Manager.
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Review from B P (Daughter of Resident) published on 23 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On entering the building you are aware that it is a very clean and friendly place. There is good interaction between staff and residents and the care is very genuine. The quality and variety of the food are very good and the portions seem just right. Her personal hygiene is excellent as Mum has very
poor sight. It's a relief to me that Mum is so well looked after. Thank you.
Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home
Thank you for the wonderful feedback, staff will be pleased.
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Review from J J (Granddaughter of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased that my granny has settled in so well. The premises are very secure however when entering, I am not asked who I am going to see (most staff know me now). Most of the staff are very attentive and efficient.
I couldn't imaging another care home I would rather visit. Most staff give me updates
on how my gran's mood and sleep pattern have been like.
Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home
Thank you for completing the review, your comments are very much appreciated,
thank you.
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Review from S D (Relative of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support given to both my husband and myself from the staff in Whitby Court Care Home was exemplary. Every task was completed with warmth and affection in the final weeks of his life.
Due to the high ratio of staff to residents, it would be helpful if staff names could be displayed (perhaps
on an information board with pictures) to enable visitors to reciprocate the personalised contact already given by staff.
Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home
Thank you so much for taking the time to review us, we are looking at various ways to best display, inform relatives and visitors of who is on shift each day your comments mean a lot to all of us, and…read more
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Review from G B (Daughter of Resident) published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother has been in Whitby Court for a long time (11 years I think!). She was in very poor shape on the day she went in and now looks wonderful for her age (103). She enjoys her food and the company and is kept clean and neat. I couldn't ask for more, as I can go home and relax knowing she is safe and
well.
Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home
We love looking after your mum she really is amazing it gives the staff a real boost to receive reviews this lovely.
Thank you.
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Review from Michael F (Son of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother received end-of-life care here after agreeing to stay open later to receive her from the hospital - due to the need for oxygen. This was Mum's last wish to die in Whitby, and this may not have happened otherwise.
We are grateful in the last two and a half days of her life, the home allowed
24/7 visits and family staying through the night, including giving refreshments. We will be forever grateful.
Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home
Thank you for the kind words; it always means a lot to the staff.
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Review from S W (Resident) published on 19 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very well treated here by domestic, nursing and healthcare staff. I have been given excellent care at all levels and staff have gone above and beyond to keep me safe and happy.
Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home
Thank you so much for your kind words; we have loved looking after you.
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Review from Carolyn T (Daughter of Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom came to Whitby Court on Friday 1st December. The staff were amazing and showed dignity and respect to my mom in her last few days. The home was clean and nothing was too much and you could see the staff were caring and dedicated to their jobs.
Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home
Thank you, my staff will be very appreciative of your kind words.
Regards.
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Review from T H (Resident) published on 14 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all the staff very friendly and professional. They all have a great relationship with the residents.They are very caring and attentive and work extremely hard to keep everyone happy in what can be trying situations.
Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home
Thank you for the lovely comments they really do mean a lot to our staff.
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Review from P W (Friend of Resident) published on 27 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very supportive, helpful and friendly. They always have time to care for the residents and support friends and family. The home is warm and clean. All the staff make you feel as though you are always welcome and nothing is too much trouble, a very welcome cup of tea when I arrived.
Reply from June Walker, Administrator at Whitby Court Care Home
Thank you for your lovely kind words, you are always welcome here at Whitby Court.
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Review from C S (Niece of Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring staff, kind to residents, lovely peaceful home, always polite, even when busy if asked to assist.
Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home
Thank you for your review it means a lot both to me and my staff team as they all work very hard.
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Review from P F (Friend of Resident) published on 23 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Been here on many occasions, lovely staff and great caring atmosphere.
All residents here are very well looked after and all very happy with lots of fun and activities arranged!
Rooms and facilities are to a great cleanly standard.
Reply from Alex Shaw, Administrator at Whitby Court Care Home
Thank you for your lovely review. They are very kind words.
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Review from Linzi C (Daughter of Resident) published on 17 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam was a resident on the nursing floor, the care and love she received was 100%, from carers to management, everyone cared as much as the next person. I would highly recommend Whitby Court Care Home to many people, mam had many a lovely Xmas with them until she sadly passed.
Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home
Such a lovely review thank you so much, we loved looking after your mum.
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Review from S S (Niece of Resident) published on 3 August 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
The care staff and managers are always welcoming, friendly and helpful. I am notified immediately if there are any problems with my aunts health.
My aunt has been physically fit until a recent fall. I believe it would be beneficial to all clients to have a secure outdoor space which can be used regularly
without supervision, this would not be a difficult task as the basics are already in place.
I have had to ask on many occasions for the doors to be opened so we can sit out.
Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home
Thank you for your feedback and for attending the relatives meeting.
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Review from Anne G (Wife of Resident) published on 26 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't be more impressed with the quality of care my husband has received and the friendly welcome afforded to me. Without exception, all the staff who work here are, in my opinion, of the highest quality. It is a pleasure to visit and know my husband is in exceptionally good hands. Thank you all
so much.
Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home
We have enjoyed caring for him so he could return to you, it's been a pleasure.
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Review from Pamela C (Daughter of Resident) published on 26 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having had Mum transferred from West Yorkshire to Whitby to be close to me, it is the best thing that has happened. She is 98 and from day one of her admittance the staff have been amazing, all departments are caring and understanding and everything is second to none and they are all understanding of
me too. Everything is excellent. I am delighted with the service. Thank you.
Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home
It was a pleasure to look after your lovely mum and to get to know you a little, thank you for sharing her with us.
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Review from Mark R (Nephew of Resident) published on 12 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whitby Court exceeds expectations in terms of my uncle's care, safety, comfort and management of his medical needs both in administration and unplanned needs via doctor's or hospital admission. Records are detailed when the unexpected occurs so we can see events before, during and plans for ongoing
care. The home is welcoming, clean and the decor is to a high standard. It is roomy, spacious and has a comfortable feel with dining in a separate room from the lounge.
Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home
Thank you for your positive feedback it means a great deal to the staff team at Whitby court.
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Review from Christopher C (Nephew of Resident) published on 16 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and management are always more than helpful and the residents are treated so nicely and with respect and compassion. Plenty of activities and organised outings are available if they want to join in. Encouraged to mingle and motivated to exercise, constant interaction by staff and attention to
residents with regular checks. All very reassuring and comforting.
Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home
thank you so much we really appreciate your feedback my staff team will be pleased.
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Review from Sarah C (Niece of Resident) published on 15 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the outset, I have been very satisfied with the care, communication and attention that we have received from Whitby Court Care Home. All of the staff are open and friendly and nothing is too much trouble. Overall my uncle has settled very quickly and is very happy in his new home which is the most
important thing.
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Review from Susan W (Resident) published on 15 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whitby Court Care Home is a clean and safe environment where clients are treated with dignity and respect. I can trust staff and management to cater for all my needs and build up my shattered confidence after a very unfortunate experience in another care home. I have been treated here as an intelligent,
cognisant person needing care. Whitby Court feels like a home to me and the staff are a loving family. I can trust in the management to rebuild my confidence and make me feel as if everyone really does care for the residents and their welfare. Find time in very busy schedules to show interest in our private lives, in and out of the home, and interest discussions. Jobs are done without having to be asked. Rooms are light, bright and airy, immaculately kept by very efficient staff. Staff can read the emotions of clients in a most caring fashion. Promises kept.
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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Whitby Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.813 for Whitby Court Care Home is calculated as follows: ( (283 Excellents x 5) + (56 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 343 Ratings = 4.813
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Whitby Court Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Joshua

Joshua Fisher

Job Title: Operations Director Joined: 2014

My dad founded Fisher Care Group with a vision to provide excellent care with kindness in beautiful homes. I'm proud to carry that legacy forward on his behalf, supporting our brilliant teams in providing the very best care possible for our residents.

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