Whitby Court Care Home

Waterstead Lane, Whitby YO21 1PX
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9.9 76 Reviews
  • Whitby Court Care Home, Whitby
Whitby Court Care Home, from the Fisher Care Group, is designed to suit a wide range of nursing requirements, making the most of modern care capabilities within a comfortable and versatile living environment.

At Whitby Court, based in Whitby, North Yorkshire, the focus is on providing quality care in a safe and comfortable setting. Whitby Court offers care for people looking for residential, dementia or nursing care.

Whitby Court is the town's first purpose-built ecological care home, with a biomass boiler, solar panelling, LED energy-saving lighting and underfloor heating throughout to minimise its carbon footprint.

Nestled in the heart of Yorkshire, Whitby Court offers a warm and welcoming atmosphere for those seeking exceptional care. The team is dedicated to providing residents with a fulfilling and enriching lifestyle, all within a beautiful Yorkshire setting.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1600
  • Self-Funded Residential Dementia Care: £1350 – £1600
  • Self-Funded Nursing Care: £1450 – £1800
  • RESPITE Self-Funded Residential Care: £1250 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1350 – £1600
  • RESPITE Self-Funded Nursing Care: £1450 – £1800

These prices are only a guideline, please contact Whitby Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Rob Ashton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (49)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (49)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Whitby Court Care Home Reviews (76)

9.9

Whitby Court Care Home has a Review Score of 9.9 (9.853) out of 10, based on 29 reviews in the last 2 years.
Over all time Whitby Court Care Home has 76 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Whitby Court Care Home
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Total of 76, showing 41-60
Review from Pamela G (Daughter of Resident) published on 4 October 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Generally among the main permanent staff, satisfactory throughout and as far as catering is concerned, mainly good. Comfortable. One member of staff, in particular, is lovely with Dad and he feels safe with her - as he does with some of the other carers, especially as he is blind.
Reply from Mike Higginson, Operations Manager at Whitby Court Care Home

We would like to thank this person for the review. We are continually striving to improve our services and experiences that the residents and their families have.

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Review from Lynn W (Daughter of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whitby Court Care Home is well run by the manager who is exemplary in her care of residents and their relatives. My mother was treated with dignity, humour and love even when she was being particularly challenging. This is a well-run home and the care given is excellent.
Reply from Alex Shaw, Floor Manager at Whitby Court Care Home

Thank you so much for your review, Lynn. We appreciate your kind words. Caring for your mum was an absolute pleasure!

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Review from L A (Niece of Resident) published on 11 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very welcoming. Clean facility and clothing/personal items - well done.
Attentive staff (plenty available).
Nursing care very competent and caring. Our relative has felt at home and settled. Standard of laundry has been very well managed (nothing lost!).
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Review from Rosemary B (Daughter of Resident) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A bright, modern and purpose-built building with cosy and comfortable public rooms. The equipment, however, is a clinical medical standard. It all amounts to one thing - a highly professional standard. The staff are always caring and warm. They go beyond the call of duty to make the residents happy,
including encouraging them to take part in activities. The nursing staff observe proper clinical standards.
Reply from Alex Shaw, Floor Manager at Whitby Court Care Home

Thank you so much for your review! We appreciate your kind words.

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Review from Michael R (Son of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Some of the ratings I have had to leave blank as I have no experience of them. Overall, I am very impressed, the staff are attentive and helpful whenever I visit which sadly isn't as often as I would like.
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Review from B O (Wife of Resident) published on 10 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was first sent to Whitby Court on Covid respite. He enjoyed his stay and now is there long term with Midterm Dementia. The staff welcomed him back warmly, and he was quite happy to stay. He has settled nicely and is doing well and making friends etc. I am so pleased that we got a place as
Whitby Court has a good reputation in this area.
Reply from Alex Shaw, Administrator at Whitby Court Care Home

Thank you so much for your review. It is a pleasure to care for your husband. We are so pleased you are happy with his care.

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Review from E K (Daughter of Resident) published on 10 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and all my family were very happy with the care my mum received at Whitby Court, the staff were very caring, her room was lovely and spacious. Mum always had plenty of food and drinks and was very happy in the home, where staff cared for Mum to the end of her life.
Reply from Alex Shaw, Administrator at Whitby Court Care Home

Thank you so much for your review. We are so pleased you were happy with the care provided to your mum. You are always welcome to the home if you ever want to visit.

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Review from I P (Son of Resident) published on 25 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident for just around six months. The management, nurses and care staff have all been excellent and extremely supportive to both my mother and myself during this period of transition. She could no longer remain in her own home due to failing health. The home is run to a very high standard,
my mum is treated with friendliness and dignity by all of the carers and nurses and they are extremely welcoming whenever I visit.
Reply from Alex Shaw, Administrator at Whitby Court Care Home

Thank you so much for such a lovely review! It is really appreciated and the staff will be so pleased that you are happy with the care provided for your mum.

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Review from Brenda P (Daughter of Resident) published on 25 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and treat them with respect and they don't speak to her as if she was a young child.
Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home

Thank you, the team at Whitby Court strive to provide excellent care and accommodation.

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Review from Kevin P (Nephew of Resident) published on 17 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Aunt and Uncle we're both residents. Both lived on the residential ground floor and as their care needs changed they moved to the nursing floor. They both died peacefully on the nursing floor. Our Aunt over a year ago and our Uncle two weeks ago. They were both happy with their care and carers and
felt safe and well looked after. Their designated carers were much loved by our Aunt and Uncle. From our point of view, our Aunt and Uncle were always safe. The Care Team treating them with professional care, respect and maintained their dignity. Communication, even through the early stages of the pandemic, was timely and accurate concerning our Uncle's care and condition. We cannot recommend the staff and the home facilities high enough. Thank you.
Reply from Alex Shaw, Administrator at Whitby Court Care Home

Thank you so much for your review Kevin and also for your continued support throughout the time your Aunt and Uncle resided here. The stories we were told from all over the globe by them will never be forgotten.

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Review from Jean B (Daughter of Resident) published on 17 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents were residents at Whitby Court Care Home until the passing away of them both recently. The care and management from all the staff in the care home have always been of a high standard and nothing was ever too much, it also became my family. Covid has made life difficult for the staff
and residents but the best was made out of the times we were unable to see our loved ones. Thank you to you all.
Reply from Alex Shaw, Administrator at Whitby Court Care Home

Thank you so much Jean for your review, it is much appreciated. Your parents will always be in our memories and the good times we shared together will be talked about for many years. You are always welcome to visit your Whitby Court Family!

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Review from Ronald B (Husband of Resident) published on 18 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whitby Court care home is a modern building with wide corridors and good-sized rooms. The staff are friendly and helpful. The staff have constant training and the home is well managed by a lady who is always available to discuss any problems etc.
Reply from Alex Shaw, Senior Administrator at Whitby Court Care Home

Thank you so much for your review Ron, we appreciate your kind words.

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Review from P R (Daughter of Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Whitby Court for just over a year and I was only able to visit for three weeks, before lockdown. The care Mum has received during such as difficult time for the management and staff, has been excellent and it has been so reassuring to know Mum is happy and safe. I cannot praise Whitby
Court staff highly enough for all their hard work.
Reply from Sam Taylor-Rose, Registered Manager at Whitby Court Care Home

Thank you for your comments regarding the care of your lovely mum. It means the world that you and Mum are having a positive experience. Thank you for the review of Whitby Court.

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Review from Pat (Wife of Resident) published on 29 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband only spent a few months in Whitby Court but during his time there he was cared for with kindness, warmth and sensitivity. Although his dementia meant he was unlikely to join group activities, carers made sure he was given that opportunity. Time was taken to meet his individual preferences
- he loved a walk or a dance, or carers would just sit with him and although his condition meant he was generally non-verbal his response to them (a smile, a wink or a hug) was heartwarming and reassuring for me to see.
The home provides a light, spacious environment and is clean and well maintained. We were able to bring in personal items to decorate my husband’s room. Visitors were welcome anytime, and there was always a member of staff available to discuss his care and also to support myself during his stay. The decision to place a relative in care is a difficult one, thank you, everyone, for making my husband’s last months as comfortable and fulfilling as possible.
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Review from Warren P (Son of Resident) published on 6 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We just want to pass on some heartfelt thanks and feedback for your fantastic manager and her wonderful care team. The manager, in particular, has been outstanding given the difficulties and complexities that have arisen due to family issues and disputes over the time Mum has lived at Whitby Court.
The manager has been brilliant, and we would like you to thank and recognise her; as a great manager and a wonderful caring person. In addition, the care team have been amazing throughout. They particularly stood out in regards to Mum's care and their overall interactions with her. Also, please thank the team for attending Mum's funeral last Monday. We really did appreciate their support and remembrance of our lovely Mum.
You have a superb team at Whitby Court, and my husband and I will miss coming to see Mum and indeed your team.
Thanks and kind regards.
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Review from C H (Cousin of Resident) published on 23 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin has been here for over 2 years and I visit her every week. Her health improved immediately she came here. She appears to be quite happy, clean, tidy and well-fed. All the staff are very friendly and caring. The care home is excellent.
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Review from J S (Daughter of Resident) published on 26 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into Whitby Court in May 2019, and to be perfectly honest, it was the best decision we, as a family, have ever made on her behalf. The care and support Mum receives is second to none, from every level of staff member. Thank you all at Whitby Court.
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Review from Virginia Y (Daughter of Resident) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother (now 98) went into Whitby Court Care Home in March 2018. From the beginning, I was impressed by the sensitivity and sense of humour of staff, management, all of whom are good listeners and respond promptly to the needs of residents. The facility is spacious and light. Mum's room has a view
over a wood and daffodils in season, a dog walk path and nursery school playground. Lots of activity! The activities provided are stimulating and fun. Mum's comments: "The staff are very understanding. I feel comfortable, I feel FREE" (this said with emphasis).
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Review from Alison G (Daughter of Resident) published on 28 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been living in this home since March 2017, he has last stage Alzheimer's so is mostly bedridden. He needs to be fed and given drinks on a regular basis. He is treated very well by the carers and well attended by the nurses. The carers are kind, friendly and helpful. They work long shifts
and the role is physically demanding, despite this they remain cheerful and if assistance is required they are always there. The staff chat with my dad and make sure he has music playing or his TV on, he cannot do anything for himself and totally relies on them. I have confidence in them to care for him when I am not there. I am reassured by the level of care he receives and it gives me peace of mind. The staff are always friendly when I visit and can update me on my dad's progress if asked. The maintenance and cleaning staff are also friendly and thorough in their roles. The manager and her assistant are both extremely approachable if there are any issues. Thanks to them all for everything.
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Review from Julie D (Daughter of Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whitby Court care home cared for my mum during the last two months of her life after she had fractured her hip and subsequently needed round the clock care. All the staff have been wonderful showing kindness, respect and friendship whilst treating mum with dignity and care to the highest level. They
have enabled mum to end her life in the way she wished. The end of life care was beautiful. We'll never forget them.
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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Whitby Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.853 for Whitby Court Care Home is calculated as follows: ( (295 Excellents x 5) + (42 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 341 Ratings = 4.853
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Whitby Court Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Joshua

Joshua Fisher

Job Title: Operations Director Joined: 2014

My dad founded Fisher Care Group with a vision to provide excellent care with kindness in beautiful homes. I'm proud to carry that legacy forward on his behalf, supporting our brilliant teams in providing the very best care possible for our residents.

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