Drayton Village Care Centre, West Drayton, London
Drayton Village Care Centre, West Drayton, London
Drayton Village Care Centre, West Drayton, London

Drayton Village Care Centre is highly-suited to the challenges of dementia care, employing a team who adhere to person-centred care plans and put residents at the heart of all decisions taken.

The aim is to support a lifestyle chosen by the individual, at the same time as ensuring that residents enjoy quality care within a secure environment.

En-suite facilities make for added privacy, with the dignity of residents being at the core of all care operations.

Group: Gold Care Homes

Person in charge: Matthew Bowden (Manager)

Local Authority / Social Services: London Borough of Hillingdon Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 91 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 91

Rooms with ensuite WC: 91

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Television point in own room

Parking:

10 parking space available

Latest Care Quality Commission* Report on Drayton Village Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

4 Bed Vacancies

posted 19 Feb 2018

We have big beautiful rooms available both in residential and Dementia care. Please call to check availability:

Reviews

7.1 Drayton Village Care Centre has a Review Score of 7.1 (7.122)

The Review Score of 7.1 (maximum of 10) for Drayton Village Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Drayton Village Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.067 for Drayton Village Care Centre is calculated as follows: ( (20 Excellents x 5) + (24 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 60 Ratings = 4.067

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.055 Points relating to the number of positive Reviews for Drayton Village Care Centre is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 18.2 positive Reviews (91 registered maximum number of service users ÷ 5). 1 Reviews ÷ 18.2 Target = 0.055

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Drayton Village Care Centre?

  • Extremely LIKELY
    2
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Drayton Village Care Centre

  • Daughter of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

My uncle stayed here to get some respite care after being unwell. The manager made him feel very welcome and spent a lot of time personally attending to get my uncle settled. What surprised me is I saw the manager giving this level of personal attention to all the residents. The staff were all friendly but also very professional. They were careful with all his medicine and checked and followed his prescriptions. They were patient with him, ensured he followed their instructions. The staff notified me whenever there was a problem and gave excellent advice. My uncle's room was comfortable with all mod-cons and they were happy to change his mattress to a style he preferred and there was a range of social areas also. Overall the care he received was excellent and allowed him to return home earlier than expected in good health and spirits. We would be more than happy to have my uncle stay here again.

How likely would you be to recommend Drayton Village Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our situation was temporary respite care whilst my nan's permanent accommodation was arranged. Generally we have had a good experience at Drayton Village, carers are caring and treat with dignity. On occasions nan has been washed and dressed later than expected (after 10.30) but not too often. Main areas of improvement are for those individuals that prefer to be in rooms. Meals are served to them after the dining room so often cold. Also there is not a lot of human interaction during afternoon if not in lounge.

How likely would you be to recommend Drayton Village Care Centre? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

I visit on irregular days and each time there are very few carers on site.

How likely would you be to recommend Drayton Village Care Centre? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Really excellent session held. Bingo and crosswords with bell house.

How likely would you be to recommend Drayton Village Care Centre? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My husband has been in the care home since 22/4/15 he settled in straight away, he has dementia, a few months ago a new manager was bought in. Things have changed quite a lot for the best, we don't find agency staff anymore which is great. I have recommended people to the care home and am continuing to do so. We were invited for a lunch and entertainment today 3/11/15 it was fantastic and everyone was lovely, a good day was had by all.

How likely would you be to recommend Drayton Village Care Centre? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

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