Drayton Village Care Centre

1 Spring Promenade, West Drayton UB7 9GL
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9.3 57 Reviews
  • Drayton Village Care Centre, West Drayton
Rated as 'good' in 5 categories by Care Quality Commission during May 2018. The care home was measured under the strict assessment of CQC, and marked out of 5 area’s which include; Safe, Effective, Caring, Responsive and Well-led. The home enjoys an excellent reputation and many local people choose Drayton as their home when they require care services. Drayton is proud of the feedback they receive regarding their standards of care.

Drayton is a newly built, purpose-built resident, nursing and dementia care strivings for excellence, ensuring that all service users and visitors are felt welcomed and that the care is delivered to a great standard and personalised for the individual. It is very important that all residents maintain their independence, and the home's staff do all they can to support them.

It’s what’s inside that counts - represents what people truly find important about Gold Care homes, and what they love about Drayton. The Care team, and the additional teams within the home, are the heart of the business. Drayton Village Care Centre has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents' home.

On the doorstep, there are bus stops and railway stations for local access and also Heathrow Airport is close by, so the home is accessible for friends and family wherever they might be in the world.

Residents also benefit from:

-        Spacious enclosed garden
-        Activities organised every day of the week
-        A well planned menu - with nutrition in mind
-       All refreshments
-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
-        En- Suite Facilities
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 91 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1600
  • Self-Funded Residential Dementia Care: £1600 – £1600
  • Self-Funded Nursing Care: £1700 – £1700
  • Self-Funded Nursing Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Residential Care: £1800 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Dementia Care: £1900 – £1900

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Drayton Village Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Mathew Bowden (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (91)
  • Single Rooms with Ensuite Wet Room (36)

Visiting

  • No restrictions on visiting hours, during meal times if you call in advance the chef can prepare a meal so they can dine with their family member.

Parking

  • 10 free parking space available

Drayton Village Care Centre Reviews (57)

9.3

Drayton Village Care Centre has a Review Score of 9.3 (9.310) out of 10, based on 14 reviews in the last 2 years.
Over all time Drayton Village Care Centre has 57 reviews.

Overall Experience
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Reviewer Connection to Drayton Village Care Centre
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Total of 57, showing 1-20
Review from Erika A (Niece of Resident) published on 29 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Some communication and initial teething problems. However, we were listened too and I am now very happy that my loved one is safe and cared for with compassion, respect and dignity. I would recommend this care home.
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Review from Graham P (Son of Resident) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What lovely staff. Nice quiet setting with top notch care and support.
It appears to me that the management and staff pull out all the stops to make staying in the home the best experience for the residents possible.
Reply from Matthew Bowden, Home Manager at Drayton Village Care Centre

Thank you for your wonderful feedback. We'll be sure to pass your kind words on to the team, they'll be delighted. Warm Wishes.

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Review from K M (Daughter of Resident) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been so happy since she came to Drayton Manor. I never worry if she is ok, as I know she is well cared for.
Reply from Matthew Bowden, Home Manager at Drayton Village Care Centre

Thank you for your review. We will pass on your kind words to all our staff.

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Review from Graham R (Son of Resident) published on 4 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents are/were in the care home and are being very well looked after. My dad was in a bad way and I am very grateful for how he was looked after and the people who took care of mum. Mum is being well looked after as well.
Reply from Matthew Bowden, Home Manager at Drayton Village Care Centre

Thank you for your review. See you soon. Take care

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Review from Richard L (Husband of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff provide excellent services. Food prepared to good standards. Nursing staff and caters always informative. The room is cleaned regularly. Good sensory activities all round care home.
Reply from Matthew Bowden, Home Manager at Drayton Village Care Centre

Thank you for speaking so highly about our staff and care home. We will pass on this wonderful feedback to the whole team here at Drayton Village Care Centre. Warm Wishes

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Review from R K (Daughter of Resident) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has settled into Drayton Village well. All the staff are helpful and accommodating. There are plenty of organised activities for the residents to do if they want.
Reply from Matthew Bowden, Care Home Manager at Drayton Village Care Centre

Thank you for taking the time to leave a positive review. We are pleased to hear that your mum has settled in well at Drayton Village Care Centre.

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Review from Rodney H (Friend of Resident) published on 13 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Drayton Care home is a wonderful place bright, clean and fresh. I would recommend it to any and everyone. I find the staff bending backwards to help in any way and do have an excellent listening ear to help, if and when needed. The Nurses, Carers, and Cleaners are always working hard and tending to
the residents. The flats are spacious, bright and clean. I find them coming in when they pass by just to enquire about the resident's good health. The food is excellent, fresh, warm and nutritious and served freshly from a food trolley. The residents are looked after very well as the staff do their level best at all times.
Reply from Matthew Bowden, Home Manager at Drayton Village Care Centre

Thank you for sharing your experience of our home and for such high praise for our wonderful team. Warm regards

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Review from M G (Son of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel confident my dear 94-year-old mum is well looked after and cared for. She has dementia and the wonderful staff at Drayton Village Care Home try to involve her in the many activities and themed days. I can visit mum and when I leave I feel confident she is in a safe place.
Reply from Matthew Bowden, Home Manager at Drayton Village Care Centre

Thank you so much for your kind words! We deeply appreciate your trust in us to care for your dear mother.

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Review from D D (Son of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mum is receiving. She seems to be eating more regularly and is kept clean and tidy. She has her hair and nails done too, which she didn't when she was living at home. I'm very happy with all the staff, they are kind, supportive and keep us informed of our mum's health
and happiness.
Reply from Matthew Bowden, Home Manager at Drayton Village Care Centre

Thank you for sharing your positive experience with the care your mum receives at Drayton Village Care Centre. Keeping you informed about her well-being is a top priority for us.

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Review from M E (Resident) assisted by family/friend published on 16 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied, clean care home.
Well cared for and treated well by staff.
Food is good and really enjoyed the activities provided.
Reply from Matthew Bowden, Home Manager at Drayton Village Care Centre

Thank you for the positive feedback! Looking forward to welcoming you back soon.

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Review from Diane T (Son of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very helpful and accomodating. My father always tries to get involved in activities, which are always enjoyable. Activities staff always include the family and do a great job.
Reply from Matthew, Home Manager at Drayton Village Care Centre

Thank you for sharing your experience of our home. Best wishes.

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Review from Elizabeth L (Niece of Resident) published on 19 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live in France and visited Drayton Village Care Centre for the first time in October where my aunty has been admitted.
I was immediately struck by the warmth and friendliness of all the staff who greeted me with a smile. Nothing was too much trouble for them and I immediately felt very welcome and
reassured for the placement of my aunt.
The Care Home is very clean and has a cosy feel about it. My aunty seemed so happy to be there and told me it was 100% and how kind the staff are; she couldn’t wish for better care. She said the food was excellent.
So thank you Drayton Village for making my aunty and myself so happy and reassured.
Reply from Chante Woodley, Marketing Coordinator at Drayton Village Care Centre

We're grateful for your kind words and thrilled to hear about your positive experience at Drayton Village Care Centre. Your feedback is important to us, and it's wonderful to know that your aunty is happy and well cared for. At Gold Care Homes, we strive to provide exceptional service to all our residents. Kind regards.

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Review from Nick R (Son of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
There are many new carers who don't speak English very clearly and my mother has trouble understanding them because she's partially deaf, combined with their accent... However, they are very caring.
Also, staff are aware of Mum's issues.
Reply from Chante Woodley, Marketing Coordinator at Drayton Village Care Centre

Thank you for taking time to leave a review, your feedback is important to us. It's reassuring to hear that the new carers at Drayton Village Care Centre are caring and attentive to your mother's needs, even if they may face challenges with clear communication due to language differences or accents. Kind regards.

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Review from Nicola P (Daughter of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been in this home for 18 months now and is treated with respect and cared for extremely well. When she first came here she was mobile and loved to walk about and say hello to everyone. Now that she is bed-bound the carers, nurses and all who work here will still pop into her room to say hello
and have a chat. She is involved in the activities that are arranged and enjoys them very much.
Reply from Chante Woodley, Marketing Coordinator at Drayton Village Care Centre

Thank you for your review! Your feedback is important to us. It's great to have you and your mother as part of our Drayton Village Care Centre family. We will pass on your kind message to the team. Gold Care Homes strive as a team to work closely with our residents, so we can provide the very best care for everyone in our homes.

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Review from John W (Husband of Resident) published on 16 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant.
Staff are trustworthy and caring.
Care home is clean.
The food provided is excellent.
Activity and entertainment is top-notch.
Good outdoor space has been improved recently.
Very happy with this home
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Review from R C (Son of Resident) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has received the very best care and professional attention anyone could ask for over the last 5 years. I would have no issue in recommending this care home to anyone.
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Review from E L (Sister-in-law of Resident) published on 15 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff here have always seemed kind and sensitive to her condition. There are obviously some members of staff that she sees more often and who have a better understanding of her disability. They seem to look after her very well.
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Review from Beverly R (Daughter of Resident) published on 31 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely welcome, very attentive to my father's needs. All residents chat with each other. Nice gardens, nice lounge and nice rooms. I enjoyed my visit. One staff member, in particular, was especially so good with my father on the day we visited.
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Review from Stephen L (Brother of Resident) published on 10 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has been here for a short while. Up to now, I'm so pleased that she came here, I feel she has fitted in so well and the staff have been so kind to her. I feel they genuinely have good feelings for her and she has responded well to them as well.
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Review from Anne B (Wife of Resident) published on 26 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter and I came to a garden party to celebrate the Jubilee, we were so very impressed at how the staff looked after the residents, especially the entertainment ladies - couldn't do enough for us all. So very grateful for their care and attention. Many thanks.
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Current Review Score: 9.3 (9.310)

Overview of Review Score

The Review Score of 9.3 (9.310) out of 10 for Drayton Village Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.596 for Drayton Village Care Centre is calculated as follows: ( (107 Excellents x 5) + (51 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 166 Ratings = 4.596
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.714 Points relating to the number of positive Reviews for Drayton Village Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 91 registered maximum number of service users is 18.2. 13 Positive Reviews ÷ 18.2 = 0.714
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Mathew

Mathew Bowden

Job Title: Care Home Manager

Matthew Bowden is Residential Care Home Manager, at Drayton Village Care Centre. Matthew's journey in the industry began as a carer, and soon with his dedication and passion, he was promoted to the role of Manager. With over two decades of experience in the care sector, Matthew’s knowledge and love for his role ensure that a warm and friendly environment is created for all the residents.

Frequently Asked Questions about Drayton Village Care Centre

What types of Care is Drayton Village Care Centre registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Drayton Village Care Centre have?

There are 91 Single Rooms.

What are the Facilities & Services at Drayton Village Care Centre?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Drayton Village Care Centre to the centre of West Drayton?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Drayton Village Care Centre to verify any information. View our terms and conditions. Drayton Village Care Centre has an Enhanced Service - more info.