Drayton Village Care Centre

1 Spring Promenade, West Drayton UB7 9GL
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9.3 57 Reviews
  • Drayton Village Care Centre, West Drayton
Rated as 'good' in 5 categories by Care Quality Commission during May 2018. The care home was measured under the strict assessment of CQC, and marked out of 5 area’s which include; Safe, Effective, Caring, Responsive and Well-led. The home enjoys an excellent reputation and many local people choose Drayton as their home when they require care services. Drayton is proud of the feedback they receive regarding their standards of care.

Drayton is a newly built, purpose-built resident, nursing and dementia care strivings for excellence, ensuring that all service users and visitors are felt welcomed and that the care is delivered to a great standard and personalised for the individual. It is very important that all residents maintain their independence, and the home's staff do all they can to support them.

It’s what’s inside that counts - represents what people truly find important about Gold Care homes, and what they love about Drayton. The Care team, and the additional teams within the home, are the heart of the business. Drayton Village Care Centre has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents' home.

On the doorstep, there are bus stops and railway stations for local access and also Heathrow Airport is close by, so the home is accessible for friends and family wherever they might be in the world.

Residents also benefit from:

-        Spacious enclosed garden
-        Activities organised every day of the week
-        A well planned menu - with nutrition in mind
-       All refreshments
-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
-        En- Suite Facilities
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 91 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1600
  • Self-Funded Residential Dementia Care: £1600 – £1600
  • Self-Funded Nursing Care: £1700 – £1700
  • Self-Funded Nursing Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Residential Care: £1800 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Dementia Care: £1900 – £1900

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Drayton Village Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Mathew Bowden (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (91)
  • Single Rooms with Ensuite Wet Room (36)

Visiting

  • No restrictions on visiting hours, during meal times if you call in advance the chef can prepare a meal so they can dine with their family member.

Parking

  • 10 free parking space available

Drayton Village Care Centre Reviews (57)

9.3

Drayton Village Care Centre has a Review Score of 9.3 (9.310) out of 10, based on 14 reviews in the last 2 years.
Over all time Drayton Village Care Centre has 57 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Drayton Village Care Centre
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Total of 57, showing 41-57
Review from Patrick M (Son of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father lived in the home for 22 months, during this time we felt strongly as a family that he was well loved. He enjoyed his time here and the staff were AMAZING to him, even though at times he could be difficult. We were surprised and delighted that so many of his carers visited him in hospital
in his last 2 weeks. Each and every member of staff that my wife and I encountered were true professionals and a credit to the home. We tell all our friends how lucky we were to have found this home for our father and cannot recommend the home highly enough.
Reply from Melissa Lawerence, Marketing Coordintaor at Drayton Village Care Centre

Extremely happy with your feedback, the staff will be pleased! Thank you for your kind words.

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Review from P C (Sister of Resident) published on 1 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although there are certain aspects of the home which I am slightly worried about, as a whole, my brother is well cared for and I am very grateful for that. He has been back from hospital two weeks now. Every member of staff is trying their best for him.
Reply from Melissa Lawerence, Marketing Coordintaor at Drayton Village Care Centre

Hello, we thank you for your review and would love to know your thoughts with improvements that we can make. Please make sure to attend our relative's meetings so that your views can be heard, we are always seeking new ways to improve our home. Kind regards.

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Review from J P (Next of Kin) published on 14 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very impressed with the quality of care provided at Drayton Village Care Centre. The staff are, without exception, caring, friendly and helpful. I was worried as to how my friend would adapt to residential care but the staff have gone above and beyond to make him feel comfortable, relaxed and at
home.
Reply from Melissa Lawerence, Marketing Coordintaor at Drayton Village Care Centre

Hello and thank you for a great review, our staff will be pleased with the feedback. Kind regards.

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Review from Rosalie T (Daughter of Resident) published on 2 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have been very supportive to Mum, who has struggled to settle in. Mum has now made new friends and her health and well being have greatly improved.
Facilities are fantastic and Mum reports the food is lovely. Staff communicate well and always keep me informed and updated.
Would highly recommend
the home.
Reply from Melissa Lawerence, Marketing Coordintaor at Drayton Village Care Centre

Thank you for your kind words - Happy New Year.

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Review from Carol G (Daughter of Resident) published on 2 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident for 3 weeks, and to date, he is very happy there. The staff are very friendly to him and nothing is too much trouble. They clean his room daily, he loves the food and anything he needs doing is attended to by the caretaker. The office staff are very helpful and they always
have time for you. I am very happy my dad is here.
Reply from Melissa Lawerence, Marketing Coordintaor at Drayton Village Care Centre

Hello and thank you for your review. We value your feedback and we are extremely pleased that your father is enjoying his time with us - Happy New year.

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Review from Alan M (Son of Resident) published on 2 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother could not praise the home and staff enough. She was very happy whilst at the home and kept saying how nice it was and how kind the carers were to her.
Reply from Melissa Lawerence, Marketing Coordintaor at Drayton Village Care Centre

Fantastic! We're delighted your mother had a great time at our home. Thank you for taking your time to write a fabulous review - Happy New Year

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Review from Jane B (Daughter of Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say a very big thank you to all the staff for their support and help in looking after dad over the last 11 months and especially during his last few weeks. The staff's kindness and understanding in dealing with dad's dementia and other conditions.
We have and will continue to recommend
Drayton Village Care Centre to family and friends.
Reply from Melissa Lawerence, Marketing Coordintaor at Drayton Village Care Centre

We are very humbled by your comment. Thank you for your kind words, we really appreciate your feedback - Many thanks.

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Review from Lesley D (Daughter of Resident) published on 4 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used this service as a respite so that myself and my husband could actually relax on holiday after many years of looking after my parents and always getting lots of phone calls from them wanting us to come home. I was apprehensive as I did not know what to expect but upon meeting with the staff before
and on admission, my mind was put at total rest. The way in which the clients are spoken to is excellent and the residents all appear to be really happy together. On our return the first thing we did was pick dad up and although he wanted to get back to his own home he has since requested that when he can no longer live independently he would like to return there. He even said he missed the girls! I could not have asked for anything to make him happier.
Reply from Melissa Lawerence, Marketing Coordintaor at Drayton Village Care Centre

We really appreciate the story/experience you have had at Drayton, we are really glad your father enjoyed his time there and wanted to return! Thank you very much for your review. Many thanks.

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Review from A K (Daughter of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home provides good care for residential care (being our only experience). My mother was encouraged to participate in group events and enjoys the trips out that she goes on. The home is always kept clean and tidy although the quality of food would only be my query over, the overall rating given.
Reply from Dalbir Jangra, Head of Marketing and Communications at Drayton Village Care Centre

Dear Reviewer,


Thank you for your review. We aim to provide a high quality and varied diet for our residents at Drayton. I will discuss your comment regarding the food with the Chef and Care Manager.

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Review from Sarah C (Granddaughter of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Nan has always praised the staff that work here and make her feel safe. From an outside point of view, I feel the there should be more various activities to keep residents occupied especially if they don't get many visitors and I feel the staff are too thin on the ground. I do feel that there should
be more staff, especially around busy eating periods and evenings/nights.
Reply from Dalbir Jangra, Head of Marketing and Communications at Drayton Village Care Centre

Dear Sarah,


Thank you for your kind review. I will raise your comments regarding staffing levels at the next managers meeting.

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Review from Pamela L (Husband of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, always very helpful, considerate, homely, lovely rooms, very comfortable for visitors, made to feel at home.
Reply from Dalbir Jangra, Head of Marketing and Communications at Drayton Village Care Centre

Dear Pamela,


Thank you for your kind review. Happy to discuss any improvements you can recommend.

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Review from Sue H (Daughter of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved to Drayton Village 3 weeks ago. I am very impressed by the cleanliness and light and airy feel. The staff have been very supportive to Mum, myself and my brother. They have helped her settle in and are friendly, welcoming, attentive and caring. It was a relief to find a safe, secure
and caring home for Mum.
Reply from Dalbir Jangra, Head of Marketing and Communications at Drayton Village Care Centre

Dear Sue,


Thank you for your kind words. We're glad your mum has joined our Gold Care family.

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Review from Jeremiah B (Nephew of Resident) published on 26 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle stayed here to get some respite care after being unwell. The manager made him feel very welcome and spent a lot of time personally attending to get my uncle settled. What surprised me is I saw the manager giving this level of personal attention to all the residents. The staff were all friendly
but also very professional. They were careful with all his medicine and checked and followed his prescriptions. They were patient with him, ensured he followed their instructions. The staff notified me whenever there was a problem and gave excellent advice. My uncle's room was comfortable with all mod-cons and they were happy to change his mattress to a style he preferred and there was a range of social areas also. Overall the care he received was excellent and allowed him to return home earlier than expected in good health and spirits. We would be more than happy to have my uncle stay here again.
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Review from Joanna S (Granddaughter of Resident) published on 14 June 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Our situation was temporary respite care whilst my nan's permanent accommodation was arranged. Generally we have had a good experience at Drayton Village, carers are caring and treat with dignity. On occasions nan has been washed and dressed later than expected (after 10.30) but not too often. Main
areas of improvement are for those individuals that prefer to be in rooms. Meals are served to them after the dining room so often cold. Also there is not a lot of human interaction during afternoon if not in lounge.
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Review from Peter B (Son of Resident) published on 21 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit on irregular days and each time there are very few carers on site.
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Review from Doris B (Wife of Resident) published on 19 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in the care home since 22/4/15 he settled in straight away, he has dementia, a few months ago a new manager was bought in. Things have changed quite a lot for the best, we don't find agency staff anymore which is great. I have recommended people to the care home and am continuing
to do so. We were invited for a lunch and entertainment today 3/11/15 it was fantastic and everyone was lovely, a good day was had by all.
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Review from Susan C (Daughter of Resident) published on 19 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Really excellent session held. Bingo and crosswords with bell house.
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Current Review Score: 9.3 (9.310)

Overview of Review Score

The Review Score of 9.3 (9.310) out of 10 for Drayton Village Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.596 for Drayton Village Care Centre is calculated as follows: ( (107 Excellents x 5) + (51 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 166 Ratings = 4.596
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.714 Points relating to the number of positive Reviews for Drayton Village Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 91 registered maximum number of service users is 18.2. 13 Positive Reviews ÷ 18.2 = 0.714
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Mathew

Mathew Bowden

Job Title: Care Home Manager

Matthew Bowden is Residential Care Home Manager, at Drayton Village Care Centre. Matthew's journey in the industry began as a carer, and soon with his dedication and passion, he was promoted to the role of Manager. With over two decades of experience in the care sector, Matthew’s knowledge and love for his role ensure that a warm and friendly environment is created for all the residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Drayton Village Care Centre to verify any information. View our terms and conditions. Drayton Village Care Centre has an Enhanced Service - more info.