Gracewell of Church Crookham

2 Bourley Road, Church Crookham, Fleet GU52 8DY

Gracewell of Church Crookham, Fleet, Hampshire
Gracewell of Church Crookham, Fleet, Hampshire
Gracewell of Church Crookham, Fleet, Hampshire

Gracewell of Church Crookham is a brand new, bespoke designed and built luxury care home in a pleasant residential area of Church Crookham, and close to the historic Tweseldown racecourse and playing fields.   It is part of Gracewell Healthcare, winner of the Health Investors Award for residential care provider of the year 2014.

Gracewell Healthcare has used the latest research and understanding of elderly care to design and furnish Gracewell of Church Crookham. The home is organised into 4 self-contained households, each with its own personal lounge, dining room and specially trained and allocated staff. This the team to deliver several different types of specialised care in one home namely: Assisted Living; Residential Care; EMI Dementia Nursing and 24 Hour non-dementia Nursing Care. This is important because should your loved one experience a change of care needs in the future. Gracewell of Church Crookham will be able to manage those changing need within one of its dedicated care households.
The large garden has an allotment for residents who enjoy growing vegetables. The lawns have raised beds and fruit trees; there are wheelchair accessible paths and plenty of seating areas; providing a pleasant outdoor space to enjoy at all times of year.

Group: Gracewell Healthcare Ltd

Person in charge: Sarah-Jane Parkin (Registered Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment & Deafness • Multiple Sclerosis • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 60

Shared Rooms: 0

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

By Car: Gracewell of Church Crookham is located on Bourley Road, two minutes drive from the intersection with Beacon Hill Road, where the Tweseldown Pub is located. 5 minutes from the centre of Church Crookham and about 10 minutes from Fleet.

Please Note: If you are using a Sat Nav, this will take you along Beacon Hill Road and past the intersection with Bourley Road, so as per details above, please turn into Bourley Road where the Tweseldown Pub is located.

By Rail: The closest rail station is Fleet, which is about 15 minutes away.

Visiting:

Visitors welcome at Gracewell of Church Crookham.

Parking:

There is a private car park at the front of Gracewell of Church Crookham for visitors and guests.

Latest Care Quality Commission* Report on Gracewell of Church Crookham: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Gracewell of Church Crookham has a Review Score of 9.3 (9.345)

The Review Score of 9.3 (maximum of 10) for Gracewell of Church Crookham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Gracewell of Church Crookham in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.845 for Gracewell of Church Crookham is calculated as follows: ( (71 Excellents x 5) + (13 Goods x 4) ) ÷ 84 Ratings = 4.845

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.5 Points relating to the number of positive Reviews for Gracewell of Church Crookham is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 6 Reviews ÷ 12 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Gracewell of Church Crookham?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Gracewell of Church Crookham

  • Daughter of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • Resident / Service User
    1
  • Son of Resident/Service User
    1
  • more

On my very first visit to Gracewell Church Crookham, I knew it was the home that I wanted Mum to come into. All of the staff were so welcoming, kind and friendly. Mum has received excellent care and all of the staff have been just brilliant. They treat each resident as an individual and cater to their individual needs.

There is a strong, stable, happy and loyal 'team spirit' amongst the staff and they are so ably led by the outstanding manager. We are still on our journey with Mum here at Gracewell, but just know that she and us are in very caring, kind hands. Thank you.

How likely would you be to recommend Gracewell of Church Crookham? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This was my first experience of a care home. My mother and all of us as a family were and have been so well cared for. The 24/7 nursing care has been outstanding and the home is so well managed. Everyone pulls together in a family atmosphere. So, so welcoming and it became a home from home. Outstanding and thank you.

How likely would you be to recommend Gracewell of Church Crookham? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Grandad was here when he was at end of life and the care he received was amazing, they looked after him so well I don't even know where to start by saying how incredible they were. They provided care and comfort when the family couldn't and kept him smiling until the end. The rooms and facilities are beautiful, finished to an extremely high standard and clean. My grandad had a ground floor room that led out on to the gardens where he enjoyed sitting. The food was also delicious and you can tell the chef takes great pride in what he creates and serves.

How likely would you be to recommend Gracewell of Church Crookham? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Uk Marketing, Marketing Assistant at Gracewell of Church Crookham responded to this review on 18 Jul 2017:

Thank you for taking the time to share your experience of Gracewell of Church Crookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Church Crookham Team

I am leaving this review because I would like to both thank and highly recommend this care home. My Grandad spent a month here last summer and his stay made a very hard time for the family that little bit easier.
The staff were all fantastic and treated him like an individual, not just another resident or customer. Everyone took time to learn his name and the things he liked and disliked and I know they made him feel welcome. Although he was unable to take part in all the activities offered there was always something available and the staff filled out their duties with enthusiasm and compassion.
In addition to this, the food was fantastic (better than I have had at many restaurants) and the rooms were lovely (better than many hotels).
The layout is respectable and airy, not like the stereotypical cramped care homes that often come to mind nowadays.
The most important thing is that my grandad was comfortable and kept his dignity in his final weeks - that was absolutely the case here.

How likely would you be to recommend Gracewell of Church Crookham? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Church Crookham responded to this review on 22 Jun 2017:

Thank you for taking the time to share your experience of Gracewell of Church Crookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Church Crookham Team

This is my home, I am no trouble to my family. I play bridge, I like sport and I read. They try their best to do their best for us. The food is good and you can always get something you like. My room is kept clean and the staff are pleasant. The staff listen to your grievances and try to put it right.

How likely would you be to recommend Gracewell of Church Crookham? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Church Crookham responded to this review on 23 Jan 2017:

Thank you for taking the time to share your experience of Gracewell of Church Crookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Church Crookham Team

My mum has been here for 2 years and is very happy here. The care is fantastic and the staff are amazing. Although at times there is a lack of care staff, particularly at night.

How likely would you be to recommend Gracewell of Church Crookham? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Church Crookham responded to this review on 23 Jan 2017:

Thank you for taking the time to share your experience of Gracewell of Church Crookham.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Church Crookham Team

From the first time we stepped into The Ridings we knew it was the place for mum.
Staff great and home just wonderful, mum would just love it. I felt if I was happy to live here it was good for mum and how right we had been..
Can not fault the home or the staff in anyway, just excellent. We as a family were always made welcome.
We can not thank them enough, when mum was taken ill and was in hospital they were thinking of mum and us all the time.
Sadly, mum passed away, but in her room in the home which was just so nice and peaceful, with family and the wonderful care staff around. Caring for mum and us at this time, nothing was too much for them.
We will always pop in for a coffee and see our new extended family at The Ridings, wonderful staff all of them.

Can't thank them enough for looking after dads wife, our mum and grandmother.

How likely would you be to recommend Gracewell of Church Crookham? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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