Bourley Grange

2 Bourley Road, Church Crookham, Fleet GU52 8DY
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9.8 88 Reviews
  • Bourley Grange, Fleet
Bourley Grange is a purpose-built, luxury care home in a pleasant residential area of Church Crookham, close to the historic Tweseldown Racecourse and playing fields. The home is surrounded by green space and countryside.

The dedicated team works hard to deliver a full range of specialised care in one home, including residential, dementia and nursing care.

The home is organised into four self-contained households, each with its own lounge, dining room and specially trained and allocated team. The large, beautifully landscaped garden has wheelchair accessible pathways, raised flower beds and an allotment for residents who enjoy growing vegetables.

Bourley Grange is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.

Bourley Grange is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates skill and commitment to delivering high quality, person-centered care to residents at the end of their life.
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Care Provided by Bourley Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1799
  • Self-Funded Residential Dementia Care: from £1894
  • Self-Funded Nursing Care: from £2064
  • Self-Funded Nursing Dementia Care: from £2159
  • RESPITE Self-Funded Residential Care: from £2159
  • RESPITE Self-Funded Residential Dementia Care: from £2273
  • RESPITE Self-Funded Nursing Care: from £2477
  • RESPITE Self-Funded Nursing Dementia Care: from £2591

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Bourley Grange for full pricing details and T&Cs.

Contact Bourley Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Bourley Grange to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Racquel Merdegia (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visitors welcome at Bourley Grange.

Parking

  • Private car park at the front of Bourley Grange for visitors and guests.

Bourley Grange Reviews (88)

9.8

Bourley Grange has a Review Score of 9.8 (9.837) out of 10, based on 26 reviews in the last 2 years.
Over all time Bourley Grange has 88 reviews.

Overall Experience
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Review from Linda T (Daughter of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since moving to Bourley Grange in October 2021. Mom’s general health has improved immeasurably and she has put on nearly a stone in weight! The pressure ulcer that seemed impossible to cure was gone within 6 weeks! It had only been getting worse previously. I honestly believed it would never repair.
This I put down to the care, thought, monitoring and excellent diet from which she’s benefitted at Bourley Grange. When residents can’t eat their meals and several cannot, the staff don’t just ‘deliver meals to them in bed’ and then ‘collect the untouched plates an hour later’, as had been Mom’s prior experience. They sit with the resident, demonstrating incredible patience and both encourage and help them to eat as much as possible.
Every team member: leadership, reception, admin, activities, catering, cleaning and the most wonderful carers, truly demonstrates care, tolerance and love towards all residents. This doesn’t happen everywhere. I recommend Bourley Grange without reservation.
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Review from S W (Daughter of Resident) published on 12 July 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother spent 8 weeks at Bourley Grange for respite and rehab after a fall. The staff did all they could to welcome her and help her settle and were very friendly and helpful. There are plenty of activities every week for people to choose from, organised with great energy and enthusiasm.
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Review from George S (Brother of Resident) published on 14 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Afternoon tea and mother's day social get together. First-class in every aspect.
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Review from Louise (Daughter-in-law of Resident) published on 1 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law moved into Gracewell a week ago. It wasn’t something he was looking forward to, he’d have rather stayed at home. However, from the moment of initial enquiry we have found the staff at Gracewell to be genuinely caring, friendly, positive and accommodating. It seems they have done as
much as they possibly could to make the transition a smooth and happy one. And it’s worked! I know we’re only a week into it, but my father-in-law is delighted with how it’s all gone, he says the food is delicious, the carers are all wonderful, he enjoys looking out of his window, chats to the gardener (and the gardeners dog!)... and all this positivity is just in the first week whilst he’s in Covid isolation. Next week, there’s even more to experience as he meets the other residents and joins in the activities with them. Thank you to all the staff that have made what we thought would be a difficult transition into an enjoyable one.
Reply from Racquel Merdegia, General Manager at Bourley GrangeGracewell of Church Crookham appreciates moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your father-in-law has settled in well.
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Review from David A (Son of Resident) published on 1 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were extremely anxious about moving dad into a care home but have no regrets about this move. The attention and level of care he has received has been excellent and dads very happy. He loves the food and his room is also very clean and the staff are very friendly and are genuinely interested in the
residents' welfare.
Reply from Racquel Merdegia, General Manager at Bourley GrangeWe believe our carers at Gracewell of Church Crookham go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.
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Review from P S (Son of Resident) published on 1 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The thing about Gracewell of Church Crookham is that the staff care levels are of a very high standard. The rooms are lovely and the staff lovelier. No request seems too much and there is very careful attention to detail in resident welfare. They go the extra mile and there are lots of little touches
which make such a difference to the resident’s state of mind. The management holds regular relative and resident meetings to discuss current issues and concerns. Management are also very approachable and incredibly helpful as displayed recently during a family bereavement. All the staff deserves credit for their efforts and genuine level of care. Special mention to the activities team for their innovative ideas on keeping the staff entertained and looking after both the physical and mental welfare of the residents. Given the pandemic, it has been very pleasing to see the protection afforded to the residents and the construction of the visitor pod to allow visits when not locked down.
Reply from Racquel Merdegia, General Manager at Bourley GrangeThank you for your kind words. We believe we have a fantastic team here at Gracewell of Church Crookham and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.
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Review from Helen B (Brother of Resident) published on 1 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother is registered blind so finds everyday needs difficult. The staff makes his life as full as possible with their dedication and commitment. He nows joins in with home activities that I never thought he would. I am very grateful for all they do and have certainly put my mind at rest, especially
through these difficult times when I have been unable to visit. There is always a happy atmosphere and staff welcome families and visitors wholeheartedly. Thank you.
Reply from Racquel Merdegia, General Manager at Bourley GrangeOur team here at Gracewell of Church Crookham are so grateful for your comments. Our activities co-ordinator and the teamwork hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favorite elements of our home.
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Review from M W (Resident) published on 3 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The time and trouble taken by the carers are excellent. They have a great deal of patience, and I cannot fault them. The night staff are my main concern for my medical help. I could not manage at home alone. We have excellent activities, staff who prepare things for us to do in their own time in their
own home. We get regular entertainment from organisations outside the home staff. We are offered Church services each week.
Reply from Racquel Barretto, General Manager at Bourley GrangeWe are thrilled to hear that our activities are a stand out factor for you. Our activities team work hard to formulate an enjoyable activities programme to suit all of our resident’s hobbies and interests. Thank you for your thoughtful comments; these will be passed on to our activities team.
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Review from V S (Sister-in-law of Resident) published on 25 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic
Reply from Racquel Barretto, General Manager at Bourley GrangeHere at Gracewell of Church Crookham, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be shared with the team.
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Review from S L (Daughter of Resident) published on 22 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad arrived in September 2019 and has been very happy, so we can't complain. All the staff are very friendly, and nothing is too much trouble. The facilities and entertainment are excellent, and Dad enjoys the music. The food is good, lots of drinks and snacks for relatives. Very happy as Dad is happy.
Reply from Racquel Barretto, General Manager at Bourley GrangeOur team here at Gracewell of Church Crookham are so grateful for your comments. Our activities co-ordinator and the team, work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.
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Review from P G (Son-in-law of Resident) published on 22 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one, Gracewell has been excellent, especially as he is not the easiest of people to look after.
Reply from Racquel Barretto, General Manager at Bourley GrangeHere at Gracewell of Church Crookham, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.
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Review from N W (Daughter of Resident) published on 22 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad seems very happy, we contribute this to the care team. Everyone is always so helpful, kind and considerate, particularly during these difficult times. Thank you all so much from the bottom of my hearts.
Reply from Racquel Barretto, General Manager at Bourley GrangeWe believe our carers at Gracewell of Church Crookham go the extra mile, and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.
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Review from P G (Son-in-law of Resident) published on 22 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful care home with caring, hard-working staff. Lots of events to stimulate the residents.
Reply from Racquel Barretto, General Manager at Bourley GrangeOur team here at Gracewell of Church Crookham are so grateful for your comments. Our activities co-ordinator and the team, work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.
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Review from M G (Daughter of Resident) published on 22 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As we have been unable to go into Gracewell of Church Crookham as Dad come here at the start of lockdown, we have relied on communicating with him on Skype and contacting staff on the phone. In both instances, we have been so impressed and have felt well-informed about everything! Thanks to all.
Reply from Racquel Barretto, General Manager at Bourley GrangeWe are thrilled with your positive experience and are so glad your father has settled in so well to Gracewell of Church Crookham. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.
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Review from Anita H (Daughter of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that has been given to my mother has been amazing. I can not say enough about all the staff. They have supported her to a point where she is now able to come home and be with her 98-year-old husband following a stroke.
Thank you, thank you, thank you.
Reply from Racquel Barretto, General Manager at Bourley GrangeAt Gracewell of Church Crookham our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your mother.
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Review from Valerie C (Friend of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been visiting Gracewell for the past 5-years as a friend of a resident. I have found the staff to be professional and friendly, therefore leading to a nice happy environment.
Reply from Racquel Barretto, General Manager at Bourley GrangeHere at Gracewell of Church Crookham, we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be shared with the team.
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Review from L K (Daughter of Resident) published on 13 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Take the worry from myself as I know Mum is being very well looked after and they advise me if there are any issues.
Reply from Racquel Barretto, General Manager at Bourley GrangeThe team here at Gracewell of Church Crookham would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home.
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Review from J S (Resident) assisted by family/friend published on 13 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely home and atmosphere with very caring staff.
Reply from Racquel Barretto, General Manager at Bourley GrangeHere at Gracewell of Church Crookham, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.
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Review from V R (Wife of Resident) published on 18 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was a resident for the last six months of his life. He was reasonably happy and made friends with the staff and residents. Gracewell was always welcoming to visiting family and friends, with open visiting and the offer of tea or coffee. A high standard of cleanliness presented at all times,
and a bright cheerful environment throughout.
Reply from Racquel Barretto, General Manager at Bourley GrangeThank you for taking the time to share your experience of Gracewell of Church Crookham. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
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Review from Helen H (Granddaughter of Resident) published on 5 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My darling gran received outstanding care throughout her six months stay at Gracewell of Church Crookham. She was living on Poolside and was supported both emotionally and physically throughout the last precious months of her life. My family and I cannot praise this care facility enough! Nothing was
ever too much trouble for the caring and dedicated staff. Every one of the staff members we encountered during my grandmother's stay, all possessed essential care qualities including kindness, compassion and competence. My family would recommend Gracewell and their AMAZING team of staff in a heartbeat. They will always hold a special place in mine and my family’s hearts and made the final months, weeks, days, hours and seconds of my grandmother's life happy, relaxed and dignified. Thank you seems inadequate but I hope we have conveyed our gratitude and appreciation.
Reply from Marketing, Marketing at Bourley GrangeFirstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Church Crookham – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Church Crookham Team
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Current Review Score: 9.8 (9.837)

Overview of Review Score

The Review Score of 9.8 (9.837) out of 10 for Bourley Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.837 for Bourley Grange is calculated as follows: ( (262 Excellents x 5) + (40 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 307 Ratings = 4.837
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bourley Grange is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Oct 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (114)

Meet the Team (1)

Racquel

Racquel Merdegia

Job Title: General Manager

I’m a trained nurse and have a passion for delivering high-quality dementia care and end of life care. I’ve been a care home General Manager for over five years and can’t imagine doing anything else, I love what I do. Care UK puts residents at the heart of everything – something that echoes my values and care ethos. 


We’re a closely-knit team at Bourley Grange; residents and colleagues are like one big family. I enjoy guiding the team to do their best work, modelling great care and even providing hands-on care whenever the team needs some extra support. 


In my free time, I enjoy travelling and getting out into nature. I also do some voluntary work, and I get a huge buzz out of raising money for good causes like the Alzheimer’s Society. I even did a skydive to fundraise for them!

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