Bourley Grange

My wife spent two weeks respite care with you and was very happy with the care received. She found the staff friendly, helpful and attentive. She thoroughly enjoyed the attention and was very well cared for at all times, the outing were a special delight for her. On her return home, she took great delight in telling us how much she had enjoyed her stay and would have no qualms about any future return stay.

My mother spent some two months at Bourley Grange for a respite stay. Her nursing care was excellent - very attentive and supportive. The staff were always cheerful and very helpful to both visitors and guest patients alike. The ensuite accommodation was of a high standard, providing welcome privacy, whilst the communal areas, dining areas and gardens, also of a very high standard, gave ample scope for social interaction. I would highly recommend Bourley Grange to anyone requiring a respite stay or for that matter a nursing home for the long term.

The appropriate agencies were consulted as and when required. Any advice was actioned, including the changes to medication, diet and general care procedures. I, as next of kin, was able to visit at any time of the day and night. The staff readily liaised with me and kept me informed of any changes of condition, advice from other professionals and her daily food consumption. The staff demonstrated their compassion for my mother and myself when the end of life came. They all, including the management team, paid their respects in a dignified and caring manner, for which I and my family were deeply touched and will be forever grateful to them all.

At the beginning of 2020 I knew the time had come to find a caring and loving residential residence for my Dad. Having visited a few local homes I chose, what was then, Gracewell of Church Crookham and have not looked back since then. This was the start of the pandemic and it was lockdown everywhere. This meant I was unable to visit Dad which was very hard for both of us, especially Dad as I had seen him regularly. I was helped with this by one very caring member of the team who pushed to get me enhanced visit status. In June of this year my Dad turned 100 years of age, a truly great milestone. What is now Bourley Grange pulled out all the stops for his celebrations and made it something we will never forget. It gives me great peace of mind leaving my Dad somewhere that I know he is safe and cared for which means the world to me! Thank you.

Every team member: leadership, reception, admin, activities, catering, cleaning and the most wonderful carers, truly demonstrates care, tolerance and love towards all residents. This doesn’t happen everywhere. I recommend Bourley Grange without reservation.

My mother spent 8 weeks at Bourley Grange for respite and rehab after a fall. The staff did all they could to welcome her and help her settle and were very friendly and helpful. There are plenty of activities every week for people to choose from, organised with great energy and enthusiasm.

Afternoon tea and mother's day social get together. First-class in every aspect.

My father-in-law moved into Gracewell a week ago. It wasn’t something he was looking forward to, he’d have rather stayed at home. However, from the moment of initial enquiry we have found the staff at Gracewell to be genuinely caring, friendly, positive and accommodating. It seems they have done as much as they possibly could to make the transition a smooth and happy one. And it’s worked! I know we’re only a week into it, but my father-in-law is delighted with how it’s all gone, he says the food is delicious, the carers are all wonderful, he enjoys looking out of his window, chats to the gardener (and the gardeners dog!)... and all this positivity is just in the first week whilst he’s in Covid isolation. Next week, there’s even more to experience as he meets the other residents and joins in the activities with them. Thank you to all the staff that have made what we thought would be a difficult transition into an enjoyable one.

We were extremely anxious about moving dad into a care home but have no regrets about this move. The attention and level of care he has received has been excellent and dads very happy. He loves the food and his room is also very clean and the staff are very friendly and are genuinely interested in the residents' welfare.

The thing about Gracewell of Church Crookham is that the staff care levels are of a very high standard. The rooms are lovely and the staff lovelier. No request seems too much and there is very careful attention to detail in resident welfare. They go the extra mile and there are lots of little touches which make such a difference to the resident’s state of mind. The management holds regular relative and resident meetings to discuss current issues and concerns. Management are also very approachable and incredibly helpful as displayed recently during a family bereavement. All the staff deserves credit for their efforts and genuine level of care. Special mention to the activities team for their innovative ideas on keeping the staff entertained and looking after both the physical and mental welfare of the residents. Given the pandemic, it has been very pleasing to see the protection afforded to the residents and the construction of the visitor pod to allow visits when not locked down.

My brother is registered blind so finds everyday needs difficult. The staff makes his life as full as possible with their dedication and commitment. He nows joins in with home activities that I never thought he would. I am very grateful for all they do and have certainly put my mind at rest, especially through these difficult times when I have been unable to visit. There is always a happy atmosphere and staff welcome families and visitors wholeheartedly. Thank you.

The time and trouble taken by the carers are excellent. They have a great deal of patience, and I cannot fault them. The night staff are my main concern for my medical help. I could not manage at home alone. We have excellent activities, staff who prepare things for us to do in their own time in their own home. We get regular entertainment from organisations outside the home staff. We are offered Church services each week.

Fantastic

Dad arrived in September 2019 and has been very happy, so we can't complain. All the staff are very friendly, and nothing is too much trouble. The facilities and entertainment are excellent, and Dad enjoys the music. The food is good, lots of drinks and snacks for relatives. Very happy as Dad is happy.

From day one, Gracewell has been excellent, especially as he is not the easiest of people to look after.

Dad seems very happy, we contribute this to the care team. Everyone is always so helpful, kind and considerate, particularly during these difficult times. Thank you all so much from the bottom of my hearts.

Wonderful care home with caring, hard-working staff. Lots of events to stimulate the residents.

As we have been unable to go into Gracewell of Church Crookham as Dad come here at the start of lockdown, we have relied on communicating with him on Skype and contacting staff on the phone. In both instances, we have been so impressed and have felt well-informed about everything! Thanks to all.

Thank you, thank you, thank you.

I have been visiting Gracewell for the past 5-years as a friend of a resident. I have found the staff to be professional and friendly, therefore leading to a nice happy environment.