Mosswood Care Home, located in Linwood, is a purpose built care home providing expert 24 hour nursing care for people of old age with dementia or physical disability.
Dedicated to professional care, the friendly team supports residents in making the most of the luxurious social areas, hairdressers, reminiscence room, quiet room and cinema room. The level of care is of the highest standard and the team at Mosswood work hard to provide an exciting range of daily activities and delicious catering services to ensure residents are fulfilled and happy at all times.
Group: Pacific Care Ltd
Person in charge: Pauleen Stevenson (Care Home Manager)
Local Authority / Social Services: Renfrewshire Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 71 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment • Parkinson's Disease • Prader-Willi Syndrome • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 71
Rooms with ensuite WC: 71
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Inspectorate* Report on Mosswood Care Home: click here
* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
The Review Score of 9.7 out of 10 for Mosswood Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 30 Reviews over all time. This Average Rating is also the rating value for Mosswood Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.828 for Mosswood Care Home is calculated as follows: ( (307 Excellents x 5) + (37 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 355 Ratings = 4.828
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.845 Points relating to the number of positive Reviews for Mosswood Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 14.2 positive Reviews (71 registered maximum number of service users ÷ 5). 12 Reviews ÷ 14.2 Target = 0.845
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Mosswood Care Home has a Review Score of 9.7 (9.673) out of 10 and an Average Rating of 4.8 out of 5 from 30 Reviews over all time
Review submitted on 9 March 2018 from a Website Submission by A H (Son of Resident). on Friday 9 March 2018 . Relates to March 2018.
Severe dementia and incontinence is not something every care home will even consider and we were looking for nursing care from experienced carers in dementia.
Mosswood have listened and acted and observed. We now have our loved one eating again and smiling contently. We visit and see he is being well looked after mentally as well as physically. They care how he does and we are relieved to have them. Clean and lovely to see staff so involved.
How likely would you be to recommend Mosswood Care Home? Extremely Likely
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Review submitted on 21 February 2018 from a Website Submission by Jennifer (Niece of Resident). on Wednesday 21 February 2018 . Relates to January 2018.
Mosswood Care Home is of safe modern design, which facilitates easy and safe care as well as providing a clean, light, spacious, friendly environment. The common areas are very clean, bright and comfortable, available to residents and their visitors. All the nursing staff were excellent, very caring and considerate of my aunt's needs and character. Various social activities were provided by enthusiastic staff, including away trips. As the end of her life naturally drew near, staff supported me as well as my aunt. I would recommend Mosswood to any elderly person requiring residential care.
How likely would you be to recommend Mosswood Care Home? Extremely Likely
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Review submitted on 6 February 2018 from a Website Submission by Annie C (Niece of Resident). on Tuesday 6 February 2018 . Relates to January 2018.
My uncle has been at Mosswood since August 2017. I have found the care to be exemplary at all times. The environment is warm and welcoming. The communal areas are bright and light and my uncle’s room has an en-suite bathroom and everything is scrupulously clean. The head chef takes pride in the menus prepared for the residents and the food is great. My uncle has gone from someone who refused to go into permanent residential to someone who is very happy at Mosswood. All of the staff have made him feel so at home.
How likely would you be to recommend Mosswood Care Home? Extremely Likely
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Review submitted on 4 February 2018 from a Website Submission by E O (Daughter of Resident). on Sunday 4 February 2018 . Relates to January 2018.
My father has been a resident at Mosswood since 2016. Over that time, his needs have changed, these have been recognised and been catered, for by the staff.
As a result, he continues to have a good quality of life and enjoys the homely atmosphere provided for him.
How likely would you be to recommend Mosswood Care Home? Extremely Likely
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Review submitted on 2 February 2018 from a Website Submission by Ian S (Son of Resident). on Friday 2 February 2018 . Relates to January 2018.
Excellent care in every way. Friendly, caring staff at all levels within the facility. Spotlessly clean at all times when myself and my family visit my father. He is happy and settled in Mosswood. Every aspect of his care is excellent. Personal hygiene, eyes, dental and hearing are all spot on too.
How likely would you be to recommend Mosswood Care Home? Extremely Likely
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Review submitted on 31 January 2018 from a Website Submission by Mhairi Hamilton (Daughter of Resident). on Wednesday 31 January 2018 . Relates to January 2018.
My Mum has been a resident in Mosswood for eight weeks and during this time we have been very impressed with the home's policy of allowing family dogs to visit. We visit Mum every day and have witnessed the very positive and interactive response the residents have to a small dog which belongs to one of the care team which is often present in the lounge as well as my sister's small dog.
My sister and I were very disappointed to learn today that the dog belonging to the care assistant is no longer allowed in the home. I truly feel that this decision deprives the residents of a very worthwhile and beneficial experience. Numerous reports back the therapeutic value of pets in care homes.
I would hope that this decision could be reversed.
How likely would you be to recommend Mosswood Care Home? Extremely Likely
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Jamie Bell, Marketing at Mosswood Care Home responded to this review on 08 Feb 2018:
Thank you for your review, we take great pride in the quality of the service we provide at Mosswood Care Home. It is our priority to ensure the welfare of residents, however at no point was the dog in question denied access into the home. This has been rectified with a meeting with the family.
Review submitted on 30 January 2018 from a Website Submission by Catherine T (Daughter of Resident). on Tuesday 30 January 2018 . Relates to January 2018.
Our father has been there for three months and we could not be more pleased. All three adult children live out of the country and we are so appreciative of the care and support given to him. We visit as often as we can and the staff have been excellent in keeping us updated on his health and welfare. We waited to be able to get him into this home as it was our first choice, very happy with his care and he is happy. All the staff are caring, patient and well trained.
How likely would you be to recommend Mosswood Care Home? Extremely Likely
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Review submitted on 30 January 2018 from a Website Submission by Jeremy (Son of Resident). on Tuesday 30 January 2018 . Relates to December 2017.
I found the standard of care to be professional, personal and warm. Staff are clearly well trained and see their work in terms of making the residents' lives as comfortable and interesting as possible. Staff listen and have taken on board our observations and suggestions about how they should deal with our mother (who is blind and suffers from dementia).
Mosswood is very well managed and it is clear that relations between managers and staff are open, constructive and respectful. My sister and I are impressed with Mosswood and most appreciative of the efforts made by all to ensure that our mother is well cared for emotionally as well as physically.
How likely would you be to recommend Mosswood Care Home? Extremely Likely
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Review submitted on 25 January 2018 from a Website Submission by Aileen T (Daughter of Resident). on Thursday 25 January 2018 . Relates to January 2018.
My father was a resident of Mosswood for almost 18 months before his recent passing.
Mosswood provided for all my father's needs and more. His Altzheimers and Dementia were treated with great kindness and patience. He was extremely happy there.
The staff were always available to answer any questions and would phone me if there was anything to report, which was important to me as I lived so far away.
I cannot praise the staff highly enough for the kindness and care he received during his final days. Looking after not only dad but the family too.
How likely would you be to recommend Mosswood Care Home? Extremely Likely
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Review submitted on 20 December 2017 from a Website Submission by Brian H (Son of Resident). on Wednesday 20 December 2017 . Relates to December 2017.
The building is kept immaculately and there are no unpleasant smells.The staff are exemplary and very caring and considerate to the residents.
How likely would you be to recommend Mosswood Care Home? Extremely Likely
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Review submitted on 12 December 2017 from a Website Submission by George M (Friend of Resident). on Tuesday 12 December 2017 . Relates to December 2017.
My friend has now been a resident in Mosswood for 5 months and what a difference this has made to him and his life! There is no doubting that Mosswood is an outstanding facility, very modern but with a very relaxed, homely atmosphere and it is spotlessly clean. However, it is the staff with their genuine, caring attitude that has made the difference to my friend. He was no longer able to get out and had become fed up and lonely. It has been great to see him come back to his usual cheery self. Well done Mosswood!
How likely would you be to recommend Mosswood Care Home? Extremely Likely
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Review submitted on 17 November 2017 from a Website Submission by Moira G (Cousin of Resident). on Friday 17 November 2017 . Relates to October 2017.
The care given to my cousin was superb. The staff are very good. They are cheerful, hardworking and always nearby. The home is clean and has a lovely atmosphere. No matter when we visited we were made very welcome and any requests for my relative was actioned. The End of Life Care was above what we expected and saying thanks is not enough. I am delighted to recommend this Care Home.
Thanks again for everything that was done.
How likely would you be to recommend Mosswood Care Home? Extremely Likely
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Review submitted on 11 September 2017 from a Postal Card by S K (Daughter of Resident). on Monday 11 September 2017 . Relates to September 2017.
Unfortunately, my mum had to be admitted to a care home in March this year due to dementia. There was nowhere we considered suitable for her in West Dunbartonshire and thankfully, we were recommended your care home by a friend, which then led us to Mosswood, which was more convenient for family/friends visiting. We have been so delighted with the exceptional care and attention she had received during the past 6 months. She is now settled and part of the "family" there. Thank you for making a sad situation more bearable.
How likely would you be to recommend Mosswood Care Home? Extremely Likely
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Review submitted on 11 May 2017 from a Website Submission by Jenny M (Daughter of Resident). on Thursday 11 May 2017 . Relates to April 2017.
My mother was cared for in Mosswood for just over a year and received first class care from the day she arrived until the day she died. Indeed, the care of all the staff at the time she was so ill could not be praised highly enough: she was treated with such immense compassion, dignity and respect at all times.
How likely would you be to recommend Mosswood Care Home? Extremely Likely
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Review submitted on 28 March 2017 from a Postal Card by Claire C (Granddaughter of Resident). on Tuesday 28 March 2017 . Relates to March 2017.
Lovely home, great staff, always clean and plenty of amenities. My gran loves it here.
How likely would you be to recommend Mosswood Care Home? Extremely Likely
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Review submitted on 28 March 2017 from a Postal Card by Iain M (Son of Resident). on Tuesday 28 March 2017 . Relates to March 2017.
Mosswood is a very well appointed and organised care home. The facilities are second to none. The staff are excellent and display at all times a very caring attitude towards residents who are all treated with dignity. I have no hesitation in recommending Mosswood as an excellent residential care home.
How likely would you be to recommend Mosswood Care Home? Extremely Likely
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Review submitted on 24 March 2017 from a Website Submission by Patricia R (Daughter-in-law of Resident). on Friday 24 March 2017 . Relates to March 2017.
My father in law has been in Mosswood Care home for 3 years now and is well settled and happy. We did a lot of research and visited all the care homes in Renfrewshire before we decided on Mosswood and feel we made the right decision. We find all staff are truly dedicated and the care they provide is excellent. Very friendly, nothing is to much trouble I cannot praise them enough.
How likely would you be to recommend Mosswood Care Home? Extremely Likely
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Review submitted on 24 March 2017 from a Postal Card by A T (Daughter-in-law of Resident). on Friday 24 March 2017 . Relates to March 2017.
My husband and I have been very happy with the care and support given in the past two years to our mother. Staff are excellent and the facilities are of a high standard.
How likely would you be to recommend Mosswood Care Home? Extremely Likely
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Review submitted on 24 March 2017 from a Postal Card by Andrew H (Son of Resident). on Friday 24 March 2017 . Relates to March 2017.
I have found Mosswood team to be very diligent, caring and responsive to my mother's needs and welfare.
They have a very comprehensive communication system to keep myself and my brothers up to date on a daily basis of my mother's well-being.
The team are very caring to all residents and offers support to the families of the resident.
How likely would you be to recommend Mosswood Care Home? Extremely Likely
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Review submitted on 22 March 2017 from a Postal Card by Colin M (Son of Resident). on Wednesday 22 March 2017 . Relates to March 2017.
My mother has been in Mosswood for nearly one year.
The standard of care has been exceptional.
The nursing staff have continued to monitor her deteriorating condition and have altered her care timeously and appropriately.
I have frequently witnessed members of staff displaying a level of care and consideration to their residents that shows that this home has a desire not only to comply with regulations but to set its own standards well above what is expected.
I have already recommended Mosswood to several people and will continue to do so.
How likely would you be to recommend Mosswood Care Home? Extremely Likely
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Review submitted on 21 March 2017 from a Website Submission by Sandra B (Daughter of Resident). on Tuesday 21 March 2017 . Relates to March 2017.
My mother has been in Mosswood Care Home since September 2015. She is extremely content and happy there and very well looked after by staff who are well trained and who treat my mother and all the residents with care, kindness, with dignity and see them as individuals who all have their own needs. When you visit you are also made so welcome. The home is beautifully appointed, bright, spotlessly clean - meals are taken together with the staff which I think is a great thing. We have nothing but positive comments to make as a family.
How likely would you be to recommend Mosswood Care Home? Extremely Likely
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Review submitted on 18 March 2017 from a Website Submission by Anne L (Daughter of Resident). on Saturday 18 March 2017 . Relates to March 2017.
My sister and I are extremely happy with the care that Mosswood provides. Although my mother is unable to articulate her feelings we can tell that she is very happy and contented which was not the case before she came to Mosswood. All the staff are incredibly loving and caring. Congratulations to all.
How likely would you be to recommend Mosswood Care Home? Extremely Likely
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Review submitted on 14 March 2017 from a Website Submission by Jackie H (Daughter of Resident). on Tuesday 14 March 2017 . Relates to March 2017.
Overall the care home is a nice environment and very clean. The majority of staff are friendly and capable however recurring issues that have never been satisfactorily resolved affect the rating. The consistency of carer / key worker would also be a benefit.
Steps are currently being taken to resolve our issues so we are hoping it will improve.
How likely would you be to recommend Mosswood Care Home? Neither Unlikely or Likely
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Rosie, Marketing at Mosswood Care Home responded to this review on 28 Mar 2017:
Thank you for your review Jackie, we are glad you are pleased with the standards at Mosswood Care Home. The issue to which you refer has now been concluded to your satisfaction. Please let us know if we can assist you further.
Review submitted on 14 March 2017 from a Website Submission by Jim P (Son of Resident). on Tuesday 14 March 2017 . Relates to March 2017.
Mosswood staff have always appeared to me to be caring and efficient. They communicate well with my father and understand his needs and his personality which allows them to communicate with him in a relaxed manner. Communication between staff and myself are very good - I regularly receive phone calls giving me an update if my father is feeling poorly etc. The care home is kept very clean. Laundry is carried out regularly - my only small concern is that despite labelling my father's clothes, there have been occasions when clothes have gone missing or he has been wearing clothes that do not belong to him. My father is satisfied with the quality of food provided.
My Mother was also a resident at Mosswood and unfortunately, she passed away 15 months ago at the home- but the care she received in the lead up to her death was excellent.
How likely would you be to recommend Mosswood Care Home? Extremely Likely
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Rosie, Marketing at Mosswood Care Home responded to this review on 27 Mar 2017:
Thank you for your review Jim. We are delighted that you are pleased with the care your dad receives at Mosswood Care Home. Regarding your father's laundry issue, we have investigated the matter fully and are pleased that you now understand the issue and are happy with the resolution. Thank you.
Thank you for bringing it to our attention.
Review submitted on 13 March 2017 from a Website Submission by Gillian P (Daughter of Resident). on Monday 13 March 2017 . Relates to March 2017.
My brother and I could not be more satisfied with the care provided to our parents. The staff are engaged and dedicated, and show a high level of professionalism and expertise. When our father was dying, he was treated with such respect and dignity; it made the distressing situation less stressful and the family feel supported.
The premises are spotlessly clean, bright and cheerful. Activities are plentiful and appropriate and it really does feel like a home from home.
How likely would you be to recommend Mosswood Care Home? Extremely Likely
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Review submitted on 12 February 2016 from a Postal Card by George G (Son of Resident). on Friday 12 February 2016 . Relates to January 2016.
The care given to my dad during his five months stay until he passed away was of the highest standard. The families experience, especially during dads final days was nothing short of exemplary, from the cook to the carers, cleaners, nurses and management was such that we don't think it possible to have better care. The facilities are immaculately kept, cleanliness is of the highest order. The staff always were siling and treated dad with dignity and respect. My dad was taken care of in the "Clyde" part of the home.
How likely would you be to recommend Mosswood Care Home? Extremely Likely
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Review submitted on 10 February 2016 from a Website Submission by Ste (Granddaughter of Resident). on Wednesday 10 February 2016 . Relates to January 2016.
Came to visit my grandmother at the end of January 2016 and was so pleased with the level of care she was receiving. Beautifully kept home, very clean and reassuring for a family who do not live close by.
How likely would you be to recommend Mosswood Care Home? Extremely Likely
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Review submitted on 3 February 2016 from a Postal Card by Isabel M (Cousin of Resident). on Wednesday 3 February 2016 .
I am the only living relative apart from her daughter. We were great pals as youngsters. I was so glad when her daughter found this home for my cousin as she now is safe, very comfortable and has company. I have visited several times and each time I have been impressed by the well maintained and comfortable surroundings and the lovely staff. Unfortunately I live a long way away, a 4 1/2 hour bus journey to get to the home, so I only can visit 4 times a year and always I get a warm welcome and well fed by the staff. I hope I find somewhere as good as this in Dumfries and Galloway when I need it.
How likely would you be to recommend Mosswood Care Home? Extremely Likely
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Review submitted on 29 January 2016 from a Postal Card by Leslay S (Daughter of Resident). on Friday 29 January 2016 . Relates to January 2016.
After looking after my mum for two and half years (long distance) and determined not to allow her to go into a care home, convinced she would hate it, and I would be forever with a guilty conscience, nobody could have prepared me for how quickly she settled in, and started enjoying herself, and mixing with all the residents, carers and staff.
Carers and Staff; I have never seen so much care and genuine dedication, and know it was the right decision to put my mum in all your capable hands. You have all become like and extended family to me too!
How likely would you be to recommend Mosswood Care Home? Extremely Likely
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Review submitted on 5 October 2015 from a Website Submission by Joanna B (Daughter of Resident). on Monday 5 October 2015 . Relates to October 2015.
My mother moved to Mosswood in April 2015 following a lengthy period of NHS care; we were apprehensive about a move but have been delighted with the high quality of the care she has received since her move. The design of the home has used the latest guidance to ensure it provides a safe and secure environment for residents with dementia and challenging behaviour and my mother has been much calmer and settled as a result.
There is lots of space with a range of sitting areas. The staff are excellent and very caring to all the residents and work hard to ensure care is individualised for each resident. They are also supportive of family and carers - this was the first time in a long time I was asked how I was by a member of care staff - they are welcoming and offer tea and coffee to visitors!
My mum looks well cared for and has also had the opportunity to go out on appropriate activities which did not happen whilst she was in NHS care. After a very difficult time we feel mum now has a much improved quality of life and a level of contentment she has not had for some time and this is very much due to the care she is now receiving. My mum's sister lives 200 miles away and visited her in Mosswood for the first time recently; she was very happy to see mum looking so much more like herself and the quality of the accommodation at Mosswood.
How likely would you be to recommend Mosswood Care Home? Extremely Likely
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February 2018
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