Victoria Care Centre

Acton Lane, Park Royal, London NW10 7BR

Owner: Sharda Care Ltd

Person in charge: Basu Lamichhane (General Manager)

Local Authority / Social Services: London Borough of Brent Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 115 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Single Rooms: 115

Rooms with ensuite WC: 115

Latest Care Quality Commission* Report on Victoria Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.4 Victoria Care Centre has a Review Score of 8.4 (8.424)

The Review Score of 8.4 (maximum of 10) for Victoria Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Victoria Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.5 for Victoria Care Centre is calculated as follows: ( (32 Excellents x 5) + (10 Goods x 4) + (5 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 48 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.924 Points relating to the number of positive Reviews for Victoria Care Centre is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 23 positive Reviews (115 registered maximum number of service users ÷ 5). 4 Reviews ÷ 23 Target = 0.174

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Victoria Care Centre?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Victoria Care Centre

  • Resident / Service User
    2
  • Godson of Resident/Service User
    1
  • Partner of Resident/Service User
    1

My partner has just moved to Victoria Care Centre and I was very apprehensive as to what his care would be like after our experience at the last care home! Well, we have been at Victoria Care Centre for a couple of months now and I couldn't be happier. I feel very relaxed and the change in my partner is remarkable. The stress from his face has lifted and he is more relaxed, also because I am relaxed he does not feed on my stress either. The care and attention given to my partner is excellent, all the staff from the maintenance, health care assistance, house keeping, activities and the nurses has been very satisfactory. When one asks for anything, nothing is too much and the staff act very promptly. I spoke to my partner's social worker on the phone this morning and she commented that I sounded a lot more relaxed. I would like to thank all the staff at the Victoria Care Centre for taking such a good care of my partner and making my life easier, THANK YOU from both of us. Only one negative comment is Victoria Care Centre could do with Physio Facilities!!

How likely would you be to recommend Victoria Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My godmother has been in the Victoria Care Centre for the last 6 weeks on "step down" after discharge from the hospital. The care she has received has been excellent. The care centre is well run, clean and caring. All the staff are friendly and courteous. The bedroom is good if a little impersonal but this must be expected on a temporary stay. The lounge /day room is comfortable and always staffed.

How likely would you be to recommend Victoria Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

I feel quite at home in the care centre. We are on good and friendly terms with the nurses and patients. I shall be sorry to leave when I go back home.

How likely would you be to recommend Victoria Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has said he liked the care home and has described it as very good.

How likely would you be to recommend Victoria Care Centre? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Very Poor

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

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Care Home Idol 2016

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