Victoria Care Centre

Acton Lane, Park Royal, London NW10 7BR
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9.8 117 Reviews
  • Victoria Care Centre, London
Victoria Care Centre features en-suite bedrooms and spacious communal areas for socialising, relaxing and participating in a varied programme of activities in a modern start of art building.

Victoria Care Centre is located in Park Royal, London and provides a wide range of care options, suitable for people with short-term, long-term, nursing and respite care needs.

The centres specialises in providing care for people living with Dementia and mild behaviour disorders, while care packages can be tailored to provide the appropriate level of care to those with additional needs.

All residents at Victoria Care Centre receive personalised care that is delivered through a carefully tailored care plan that is created with input from residents, care workers, relatives and other healthcare professionals. Care plans are created to meet each resident's holistic nursing needs.
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Care Provided by Victoria Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 115 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Victoria Care Centre make decisions on fees after carrying out thorough pre-admission assessment and fee is determined based on the actual needs identified during the assessment.

Contact Victoria Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Victoria Care Centre to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Sharda Care Ltd
  • Privately Owned

Person in Charge

  • Satya Bhattarai (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2025
  • Number of floors: 4

Room Information

  • Single Rooms (115)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (114)

Visiting

  • 10 am to 8pm

Parking

  • The home has got limited parking spaces available within the home. However, plenty of parking places available locally.

Victoria Care Centre Reviews (117)

9.8

Victoria Care Centre has a Review Score of 9.8 (9.754) out of 10, based on 49 reviews in the last 2 years.
Over all time Victoria Care Centre has 117 reviews.

Overall Experience
  • 97
  • 17
  • 2
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Date Published
  • 117
  • 21
  • 32
  • 49
  • 68
Reviewer Connection to Victoria Care Centre
  • 28
  • 19
  • 13
  • 9
  • 7
  • 6
  • 6
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 117, showing 1-20
Review from P S (Brother of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel Rasila is very well cared for. The centre is a very safe & caring environment. I believe Rasila is very happy at the centre. The team provides excellent service and they are always happy to answer any questions I have. The team is wonderful and always keep me updated on Rasila's care.
Reply from Satya Bhattarai, General Manager at Victoria Care CentreThank you so much for your lovely feedback. We're delighted to hear that you feel your loved one is safe, happy, and well cared for at the care centre. Our team truly values keeping families informed and supported, and your kind words mean a great deal to us.
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Review from Neelam S (Wife of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff & team are great, very caring, work very hard. Very grateful for all their work & care & support & patience.
Reply from Satya Bhattarai, General Manager at Victoria Care CentreThank you so much for your kind words. Our staff and team truly appreciate your recognition and are grateful for your support. It means a great deal to know that our care, hard work, and patience have made a positive difference
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Review from D P (Daughter of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is more alert and happier here, she has settled in so well. She looks bright and is very alert. It's such a relief to see her comfortable and well cared for.
Reply from Satya Bhattarai, General Manager at Victoria Care CentreThank you for sharing your kind feedback about your mum's care. Your appreciation will be shared with the team-your kind words mean a lot to the staff and help motivate them to continue providing excellent care.
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Review from Shirley D (Daughter of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother's care is very good we have no complaints to report. Staff are excellent in all they do for our mother.
Reply from Satya Bhattarai, General Manager at Victoria Care CentreThank you for sharing your kind feedback about your mother's care.. Your appreciation will be shared with the team, it means a great deal to our staff.
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Review from Alexander S (Son of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother, Sana, has been at Victoria Care Centre for exactly three years this month, and her care here has been excellent all through. The staff are very supportive and always happy to discuss her complex care and problem solve proactively when problems arise. Staff are always friendly to her and
to us, greeting us by name. A big shout out from us to all the staff on the fourth floor, the laundry, the physios and everyone else.
Reply from Satya Bhattarai, General Manager at Victoria Care CentreThank you for sharing your kind feedback about Sana's care. . Your appreciation will be shared with the team from the unit, laundry, physiotherapists, and all involved in her care-it means a great deal to our staff.
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Review from Piyush P (Resident) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am living at VCC for over 3 years and my overall experience with everything from care/support/facilities have been the most amazing one. Everyone here are very helpful, homely and I am very happy to be a resident here. VCC has the best people who makes everything much better. Thank you.
Reply from Satya Bhattarai, General Manager at Victoria Care CentreThank you for your kind words. We are delighted to hear that you feel happy, supported, and at home at Victoria Care Centre. Your feedback means a lot to our team and encourages us to keep providing the best care.
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Review from P S (Resident) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My name is Pratu. I am here at Victoria Care Centre for about more and more than one year. I feel so relaxed and happy here. Staff members are very kind and friendly. The care and support in Victoria Care Centre is very respectful. The service is standard.
Reply from Satya Bhattarai, General Manager at Victoria Care CentreThank you for sharing your feedback. I'm so glad to hear that you feel happy and comfortable here at Victoria Care Centre. It's wonderful to know that our staff have made a positive difference in your experience. Your kind words mean a lot to our team.
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Review from Ian S (Son of Resident) published on 24 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In general, my experience with Victoria Care Centre has be better than expected. It was recommended by my late aunti who stayed on the 4th floor. Keep the good work up. 'Bala'
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Review from Catarina M (Friend of Resident) published on 24 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy for have my friend here for 7 years, and he always well look after. The nurses, cares are kind and head to listen to me and try to improve the service when I need to talk to them and my friend likes to be here. If you need to contact me please don't hesitated to do so.
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Review from Clive V (Resident) published on 15 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I live in Creasnt at the Victoria Care Centre snice 21/10/21. The experance so far is good with care and dpport. Staff sevices and activits I enjoy actvities at this home cards doninoes scabble.
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Review from Dennis S (Resident) published on 15 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been at Victoria Care Centre sin 2020 the accomodation is very nice my broom is comfortable. Here is a wide range of actioviaties I spe outing avalabre I like I love to bspend my time at bistro and actvities bteam r nice. I feel safe here.
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Review from Emma C (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care given. Staff are attentive and kind. Have taken the time to get to know mum well.
Reply from Satya Bhattarai, General Manager at Victoria Care CentreThank you for your kind words! We're delighted to hear that you're happy with the care and that our staff have taken the time to get to know your mum.
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Review from Beverly W (Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I live in Victoria Care Centre since 2024. The experience is good so far. There are good staff service. I enjoy activities.
Reply from Satya Bhattarai, General Manager at Victoria Care CentreThank you for sharing your experience! We're glad to hear you're enjoying your time at Victoria Care Centre, appreciate our staff, and are making the most of the activities.
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Review from K W (Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experence in this home has been amazing. Staffs and service is excellent. I am living my life happy with best activities to do.
Reply from Satya Bhattarai, General Manager at Victoria Care CentreWe're delighted to hear you're enjoying your time here and appreciate the staff, services, and activities! We appreciate your valuable feedback.
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Review from Raul R (Resident) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been good. I like staff, management activities. I am living my good life. All services are good.
Reply from Satya Bhattarai, General Manager at Victoria Care CentreThank you for sharing your feedback. We are pleased to hear that your experience has been good and that you enjoy the staff, management, activities, and services. It is wonderful to know you are living a good life with us.
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Review from Irene G (Resident) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been lived here more than three years here the experience so far is excellent with amazing staffs, here food, activities, care, support. I am happy and enjoy lift I enjoy reading writing and playing game with activity staff.
Reply from Satya Bhattarai, General Manager at Victoria Care CentreThank you for your kind feedback. We are delighted to hear that you are happy at Victoria Care Centre and appreciate our staff, care, and services. Your comments mean a great deal to us.
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Review from Anthony S (Resident) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived more than 2 years at Victoria Care Centre and my experience has been best so best far and tears and management are excellent. I have comfortable room and good food it was of activities excellent and dignity.
Reply from Satya Bhattarai, General Manager at Victoria Care CentreThank you for your kind feedback. We are delighted to hear that you are happy at Victoria Care Centre and appreciate our staff, care, and services. Your comments mean a great deal to us.
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Review from A S (Sister of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the facilities and the staff are very exelent.
Reply from Satya Bhattarai, General Manager at Victoria Care CentreThank you for your kind words. We will continue striving for excellence in all that we do and look forward to serving you and our community with the same dedication and care.
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Review from M M (Partner of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring towards Ryan and I see that they take his needs into account. They are friendly with everyone but truly take the time to provide excellent care.
Reply from Satya Bhattarai, General Manager at Victoria Care CentreThank you so much for your kind words. Our team is dedicated to providing thoughtful, individualised care, and it means a lot to know that Ryan feels supported and understood. We're grateful for the opportunity to care for him and will continue doing our best to ensure he feels safe, comfortable, and valued.
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Review from Rita F (Mother of Resident) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the excellent services received from all the staff in all aspects of care.
Reply from Satya Bhattarai, General Manager at Victoria Care CentreThank you so much your wonderful feedback. We are delighted to hear that you are happy with the care and support provided to your family member. We will continue striving to provide a warm, supportive, and safe environment for all our residents. Thank you again for taking the time to share your experience.
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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Victoria Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 49 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.754 for Victoria Care Centre is calculated as follows: ( (459 Excellents x 5) + (108 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 585 Ratings = 4.754
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria Care Centre is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 115 registered maximum number of service users is 23, which has been reached with 48 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Victoria Care Centre

What types of Care is Victoria Care Centre registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Victoria Care Centre have?

There are 115 Single Rooms.

What are the Facilities & Services at Victoria Care Centre?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Victoria Care Centre to the centre of London?

5.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria Care Centre to verify any information. View our terms and conditions. Victoria Care Centre has an Enhanced Service - more info.