Victoria Care Centre

Acton Lane, Park Royal, London NW10 7BR
Review Us
9.7 100 Reviews
  • Victoria Care Centre, London
Victoria Care Centre features en-suite bedrooms and spacious communal areas for socialising, relaxing and participating in a varied programme of activities in a modern start of art building.

Victoria Care Centre is located in Park Royal, London and provides a wide range of care options, suitable for people with short-term, long-term, nursing and respite care needs.

The centres specialises in providing care for people living with Dementia and mild behaviour disorders, while care packages can be tailored to provide the appropriate level of care to those with additional needs.

All residents at Victoria Care Centre receive personalised care that is delivered through a carefully tailored care plan that is created with input from residents, care workers, relatives and other healthcare professionals. Care plans are created to meet each resident's holistic nursing needs.
Show Victoria Care Centre on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 115 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Victoria Care Centre make decisions on fees after carrying out thorough pre-admission assessment and fee is determined based on the actual needs identified during the assessment.

Good to Know

Owner

  • Sharda Care Ltd

Person in charge

  • Satya Bhattarai (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (115)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (114)

Parking

  • The home has got limited parking spaces available within the home. However, plenty of parking places available locally.

Victoria Care Centre Reviews (100)

9.7

Victoria Care Centre has a Review Score of 9.7 (9.709) out of 10, based on 30 reviews in the last 2 years.
Over all time Victoria Care Centre has 100 reviews.

Overall Experience
  • 83
  • 14
  • 2
  • 1
  • 0
Date Published
  • 100
  • 6
  • 24
  • 30
  • 70
Reviewer Connection to Victoria Care Centre
  • 26
  • 12
  • 10
  • 8
  • 6
  • 6
  • 5
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 100, showing 1-20
Review from S D (Brother-in-law of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Victoria care centre is the best care home so far that we have experienced in London for my sister in law. Your staff is highly experienced and very helpful always. Your staff knows exactly what needs to be done with a stroke patient. I whole heartedly would sat that you are the best and thanks a tonne
for all your help thus far for my sister in law.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre

Thank you so much for your kind words and appreciation. We are delighted to hear that you and your sister-in-law feel well supported. Our team takes great pride in providing the best possible care, and your feedback means a lot to us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D G (Son of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thanks to all staff for mum's ongoing care. Keep up the good work.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre

Thank you so much for your kind message. We truly appreciate your acknowledgment, and it means a lot to the team. We're glad to hear that you're happy with the care your mum is receiving. Please know that we remain committed to supporting her with compassion and dignity every day.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C W (Daughter of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family are extremely happy with the care provided to my mother, staff are lovely and always reply to email promptly and the staff notice even the smallest changes. Very happy and can sleep well at night knowing she in good hands.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre

Thank you so much for your kind words. We are truly grateful for your trust and are delighted to hear that you feel reassured by the care your mother is receiving. Our team is committed to providing attentive, compassionate support, and your feedback means a great deal to us all.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A A (Brother of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Victoria Care Home throughout my experience has been great. Promoting a family environment. Staff attitude is always amazing, greeting you with a smile along with speaking regularly to all residents. All round, Victoria Care Home has provided an amazing all-round service.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre

Thank you so much for your kind words! We're delighted to hear that you've had such a positive experience at Victoria Care Centre. Creating a warm, family-like environment and ensuring our residents feel valued and cared for is at the heart of everything we do. Your feedback means the world to our team - thank you for taking the time to share it!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L T (Daughter of Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I highly recommend this care home, the members of staff are caring, warm, professional and are excellent at keeping me informed. I am delighted how well my mum is looked after in the 5 years she has been here. The care received is first class.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre

Thank you so much for your kind words. We're truly grateful for your trust over the past five years and are delighted to hear you're happy with the care your mum receives. Your support means a lot to us!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S M (Husband of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful and caring. The rooms are well kept and clean. Am very happy with the care provided to my wife.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre

Thank you for your kind words! Were delighted to hear that youre happy with the care your wife is receiving. Your appreciation means a lot to our team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S A (Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since I have been to Victoria Care Centre the care provided here is excellent. It is person-centred care. I like the management and the staff over here.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre

Thank you for your kind words! We're delighted that you appreciate our person-centred care and dedicated team. Your feedback inspires us to continue providing the best support possible.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from W A (Partner of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Victoria Care Centre has exceptional staff. Their prime concern is the residents, their wellbeing, safety and care. They take time to sit with them and chat. The creative activities, singing along, painting, cooking cake, etc. They get to know the residents as individuals. They always keep you informed
of any situations. They all get on; it's a happy home. The children and I cannot thank them enough for what they have done for my partner. We wave to her every day. What an excellent Care Centre, thanks.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre

Thank you so much for your kind words and thoughtful review. We're delighted to hear that your experience with the Victoria Care Centre has been so positive. Our team is dedicated to providing personalised care and creating a warm, happy environment for all our residents. It's wonderful to know that your partner feels well cared for, and your appreciation truly means a lot to us. We will continue to work hard to maintain the high standards you've come to expect. Thank you again for trusting us with your partner's care!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E C (Daughter of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've always had wonderful experiences with Victoria in the way they care for my Mum.
Prompt action is taken when needed.
Simply spending time with her when she asks staff and an overall sense of kindness always.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre

Thank you for your thoughtful feedback! We're so pleased to hear that Victoria Care Centre continues to provide such exceptional care for your Mum. It's wonderful to know that our team consistently meets your expectations with prompt action and kindness. We truly appreciate your continued trust in us and remain committed to delivering the best care possible.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A C (Daughter of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am completely happy with the staff, management, and activity team at Victoria Care Centre. My Father is also happy and well looked after. The level of care is of the highest standard and communication with family are always well-informed. If there are ever any issues Victoria Care will call us and
explain everything in detail, overall 100/10.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre

Thank you for your thoughtful feedback! We're so pleased to hear that Victoria Care Centre continues to provide such exceptional care for your Mum. It's wonderful to know that our team consistently meets your expectations with prompt action and kindness. We truly appreciate your continued trust in us and remain committed to delivering the best care possible.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S K (Daughter of Resident) published on 14 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father is well looked after, and all the staff are friendly and caring. The room is well-kept and tidy.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre

Thank you for your kind feedback. We are delighted to hear that your father is receiving the care he deserves and that you are pleased with the friendly, caring staff. We take great pride in maintaining a clean and comfortable environment for all our residents. Your feedback is truly appreciated, and we are grateful for your trust in us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I R (Friend of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My very close friend is a resident at Victoria Care Centre. When I do visit my friend I have noted the brilliant care he has been receiving from Victoria Care Centre. His family reported that they chose this home as it is an outstanding performance with care. Very caring and professional staff, a wide
range of activities provided by the Victoria Care Centre, is so amazing. I do recommend anyone who deserves the best care.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre

Thank you for your kind words and recommendation! We're delighted to hear that your friend is receiving the care and support they deserve. Our team takes great pride in providing a caring environment with engaging activities, and your feedback means so much to us!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A S (Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been here 10 months. I have had excellent treatment on my press sore. The staff and management are very supportive and I have learned a lot. I'm fortunate to be in Victoria Care Centre. The care is amazing. The staff are very caring and understanding. The staff provide a variety of food and the
activities are good.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre

Thank you for your wonderful feedback! Were so pleased to hear about your positive experience and that your needs are being well cared for. Its great to know you are enjoying the food, activities, and support from our team. Your kind words inspire us to keep providing the best care possible!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K B (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Victoria Care Centre has the best facilities and care that I have seen in the entire local area of North London.
I have sat many times with my Father and taken part in the activities that have been arranged. The staff at VCC are unbelievably caring and nothing is too much trouble. I have no hesitation
in remembering VCC to anyone. It is brilliant.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre

Thank you so much for your kind words and recommendation. We're thrilled to hear that you've had such positive experiences at Victoria Care Centre and that our staff and activities have made a difference. Your feedback means a lot to us and motivates our team to continue providing exceptional care.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R F (Mother of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am writing to express my gratitude and share my experience at Victoria Care Centre. My son has been a resident of this facility since March 2022. Over the years, I have had the opportunity to observe the level of care and attention given to my son. I am deeply thoughtful of the compassion and dedication
that the staff demonstrates, ensuring that my son's needs whether medical, emotional, or social are met with kindness and respect.
The environment at the care centre is welcoming, clean, and well-maintained.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre

Thank you for your kind review. We are truly honoured to care for your son and are delighted to hear that our team's compassion and dedication have made a positive impact. Your words motivate us to continue providing exceptional care in a welcoming and supportive environment. If there's anything more we can do for your family, please don't hesitate to reach out.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rita A (Daughter of Resident) published on 11 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Appreciate and value the care/staff relationship with my Mother.
Thanks to Victoria Care and the staff.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre

Thank you for your kind words! We truly value the trust you place in us and are delighted to hear about the positive relationship between our staff and your mother. Your appreciation means so much to our team!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sonia D (Stepdaughter of Resident) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am more than pleased with the support and care provided to my stepfather.
All required needs partaking to my stepfather are met. I have been introduced to most of the staff and they answer all questions without hesitation.
I am contacted whenever necessary.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre

Thank you for your kind feedback. We are delighted to hear that you are pleased with the care and support provided to your stepfather. Ensuring his needs are met and maintaining clear communication with you are our top priorities. I am glad our team has been able to provide the level of attention and professionalism you deserve. Should you ever have further questions or concerns, please do not hesitate to reach out to us directly.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A M (Respite Resident) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was a resident at Victoria Care Centre for nearly a year. My time with them was very positive. The rehab and O.J. services were excellent, far superior to the other care facilities I've stayed in. The physios were very experienced and supportive. All care and nursing staff were very kind and professional.
They
offer wonderful entertainment every day and is totally inclusive.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre

Thank you for sharing your wonderful experience at Victoria Care Centre. It is heartening to hear that your time with us was positive and that you found our rehab services to be exceptional. We take pride in our dedicated physiotherapists and compassionate care and nursing staff, and it is rewarding to know their efforts made a difference during your stay. We are also thrilled that you enjoyed our daily entertainment and inclusive environment. Your feedback inspires us to continue delivering the highest standard of care and support to our residents. Wishing you all the best!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L U (Son of Resident) published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All good, caring, and understanding. Very good, nice people. Excellent.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre

Thank you so much for your kind words! It truly means a lot to us to hear that your experience has been positive and that you and your loved one feel cared for. Our team is dedicated to making sure every resident and their family members feels supported, and your feedback reassures us that we're on the right track. If there's ever anything more we can do for you, please don't hesitate to let us know. We're here for you!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gavin M (Friend of Resident) published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Victoria Care Centre is a good service. The patients are well cared for and I am happy they have the resident's best interests at heart. I have witnessed many times the staff handling difficult situations with patience and compassion.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre

Thank you for your kind words about the Victoria Care Centre. It is heartening to hear that our efforts to prioritise the residents' well-being and handle challenging situations with compassion have been appreciated. Your feedback reinforces our commitment to providing the highest quality of care, and we will share your sentiments with our dedicated staff, who work tirelessly to make this possible.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.709)

Overview of Review Score

The Review Score of 9.7 (9.709) out of 10 for Victoria Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.709 for Victoria Care Centre is calculated as follows: ( (266 Excellents x 5) + (78 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 357 Ratings = 4.709
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria Care Centre is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 115 registered maximum number of service users is 23, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Victoria Care Centre

What types of Care is Victoria Care Centre registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Victoria Care Centre have?

There are 115 Single Rooms.

What are the Facilities & Services at Victoria Care Centre?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Victoria Care Centre to the centre of London?

5.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria Care Centre to verify any information. View our terms and conditions. Victoria Care Centre has an Enhanced Service - more info.