Victoria Care Centre

Acton Lane, Park Royal, London NW10 7BR
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9.7 111 Reviews
  • Victoria Care Centre, London
Victoria Care Centre features en-suite bedrooms and spacious communal areas for socialising, relaxing and participating in a varied programme of activities in a modern start of art building.

Victoria Care Centre is located in Park Royal, London and provides a wide range of care options, suitable for people with short-term, long-term, nursing and respite care needs.

The centres specialises in providing care for people living with Dementia and mild behaviour disorders, while care packages can be tailored to provide the appropriate level of care to those with additional needs.

All residents at Victoria Care Centre receive personalised care that is delivered through a carefully tailored care plan that is created with input from residents, care workers, relatives and other healthcare professionals. Care plans are created to meet each resident's holistic nursing needs.
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Care Provided by Victoria Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 115 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Victoria Care Centre make decisions on fees after carrying out thorough pre-admission assessment and fee is determined based on the actual needs identified during the assessment.

Contact Victoria Care Centre to confirm what's included and get a personalised quote:

Contact Victoria Care Centre to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Sharda Care Ltd
  • Privately Owned

Person in Charge

  • Satya Bhattarai (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (115)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (114)

Parking

  • The home has got limited parking spaces available within the home. However, plenty of parking places available locally.

Victoria Care Centre Reviews (111)

9.7

Victoria Care Centre has a Review Score of 9.7 (9.728) out of 10, based on 41 reviews in the last 2 years.
Over all time Victoria Care Centre has 111 reviews.

Overall Experience
  • 91
  • 17
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Date Published
  • 111
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  • 41
  • 70
Reviewer Connection to Victoria Care Centre
  • 26
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  • 12
  • 9
  • 6
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  • 5
  • 3
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  • 3
  • 3
  • 2
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  • 1
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Total of 111, showing 1-20
Review from Clive V (Resident) published on 15 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I live in Creasnt at the Victoria Care Centre snice 21/10/21. The experance so far is good with care and dpport. Staff sevices and activits I enjoy actvities at this home cards doninoes scabble.
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Review from Dennis S (Resident) published on 15 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been at Victoria Care Centre sin 2020 the accomodation is very nice my broom is comfortable. Here is a wide range of actioviaties I spe outing avalabre I like I love to bspend my time at bistro and actvities bteam r nice. I feel safe here.
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Review from Emma C (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care given. Staff are attentive and kind. Have taken the time to get to know mum well.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for your kind words! We're delighted to hear that you're happy with the care and that our staff have taken the time to get to know your mum.
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Review from Beverly W (Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I live in Victoria Care Centre since 2024. The experience is good so far. There are good staff service. I enjoy activities.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for sharing your experience! We're glad to hear you're enjoying your time at Victoria Care Centre, appreciate our staff, and are making the most of the activities.
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Review from K W (Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experence in this home has been amazing. Staffs and service is excellent. I am living my life happy with best activities to do.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
We're delighted to hear you're enjoying your time here and appreciate the staff, services, and activities! We appreciate your valuable feedback.
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Review from Piyush P (Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been living here for more than 5 years and my experience so far is very good. Staffs, care services, food, activities such as exercises, games are very nice. Staff are always there. I am happy. I like to help others. I am a activities volunteer and I love assisting staff in activities.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for sharing your experience! We are delighted to hear that you've enjoyed your time here over the past five years. It's wonderful to witness that you not only appreciate the care, staff, and…read more
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Review from Raul R (Resident) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been good. I like staff, management activities. I am living my good life. All services are good.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for sharing your feedback. We are pleased to hear that your experience has been good and that you enjoy the staff, management, activities, and services. It is wonderful to know you are…read more
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Review from Irene G (Resident) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been lived here more than three years here the experience so far is excellent with amazing staffs, here food, activities, care, support. I am happy and enjoy lift I enjoy reading writing and playing game with activity staff.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for your kind feedback. We are delighted to hear that you are happy at Victoria Care Centre and appreciate our staff, care, and services. Your comments mean a great deal to us.
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Review from Anthony S (Resident) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived more than 2 years at Victoria Care Centre and my experience has been best so best far and tears and management are excellent. I have comfortable room and good food it was of activities excellent and dignity.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for your kind feedback. We are delighted to hear that you are happy at Victoria Care Centre and appreciate our staff, care, and services. Your comments mean a great deal to us.
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Review from A S (Sister of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the facilities and the staff are very exelent.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for your kind words. We will continue striving for excellence in all that we do and look forward to serving you and our community with the same dedication and care.
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Review from M M (Partner of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring towards Ryan and I see that they take his needs into account. They are friendly with everyone but truly take the time to provide excellent care.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you so much for your kind words. Our team is dedicated to providing thoughtful, individualised care, and it means a lot to know that Ryan feels supported and understood. We're grateful for the…read more
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Review from Rita F (Mother of Resident) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the excellent services received from all the staff in all aspects of care.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you so much your wonderful feedback. We are delighted to hear that you are happy with the care and support provided to your family member. We will continue striving to provide a warm,…read more
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Review from Siva D (Brother-in-law of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Victoria care centre is the best care home so far that we have experienced in London for my sister in law. Your staff is highly experienced and very helpful always. Your staff knows exactly what needs to be done with a stroke patient. I whole heartedly would sat that you are the best and thanks a tonne
for all your help thus far for my sister in law.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you so much for your kind words and appreciation. We are delighted to hear that you and your sister-in-law feel well supported. Our team takes great pride in providing the best possible care,…read more
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Review from D G (Son of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thanks to all staff for mum's ongoing care. Keep up the good work.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you so much for your kind message. We truly appreciate your acknowledgment, and it means a lot to the team. We're glad to hear that you're happy with the care your mum is receiving. Please know…read more
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Review from C W (Daughter of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family are extremely happy with the care provided to my mother, staff are lovely and always reply to email promptly and the staff notice even the smallest changes. Very happy and can sleep well at night knowing she in good hands.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you so much for your kind words. We are truly grateful for your trust and are delighted to hear that you feel reassured by the care your mother is receiving. Our team is committed to providing…read more
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Review from A A (Brother of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Victoria Care Home throughout my experience has been great. Promoting a family environment. Staff attitude is always amazing, greeting you with a smile along with speaking regularly to all residents. All round, Victoria Care Home has provided an amazing all-round service.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you so much for your kind words! We're delighted to hear that you've had such a positive experience at Victoria Care Centre. Creating a warm, family-like environment and ensuring our residents…read more
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Review from L T (Daughter of Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I highly recommend this care home, the members of staff are caring, warm, professional and are excellent at keeping me informed. I am delighted how well my mum is looked after in the 5 years she has been here. The care received is first class.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you so much for your kind words. We're truly grateful for your trust over the past five years and are delighted to hear you're happy with the care your mum receives. Your support means a lot to…read more
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Review from S M (Husband of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful and caring. The rooms are well kept and clean. Am very happy with the care provided to my wife.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for your kind words! Were delighted to hear that youre happy with the care your wife is receiving. Your appreciation means a lot to our team.
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Review from S A (Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since I have been to Victoria Care Centre the care provided here is excellent. It is person-centred care. I like the management and the staff over here.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you for your kind words! We're delighted that you appreciate our person-centred care and dedicated team. Your feedback inspires us to continue providing the best support possible.
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Review from W A (Partner of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Victoria Care Centre has exceptional staff. Their prime concern is the residents, their wellbeing, safety and care. They take time to sit with them and chat. The creative activities, singing along, painting, cooking cake, etc. They get to know the residents as individuals. They always keep you informed
of any situations. They all get on; it's a happy home. The children and I cannot thank them enough for what they have done for my partner. We wave to her every day. What an excellent Care Centre, thanks.
Reply from Satya Bhattarai, General Manager at Victoria Care Centre
Thank you so much for your kind words and thoughtful review. We're delighted to hear that your experience with the Victoria Care Centre has been so positive. Our team is dedicated to providing…read more
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Current Review Score: 9.7 (9.728)

Overview of Review Score

The Review Score of 9.7 (9.728) out of 10 for Victoria Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.728 for Victoria Care Centre is calculated as follows: ( (372 Excellents x 5) + (101 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 489 Ratings = 4.728
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria Care Centre is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.05 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 115 registered maximum number of service users is 23, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Victoria Care Centre

What types of Care is Victoria Care Centre registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Victoria Care Centre have?

There are 115 Single Rooms.

What are the Facilities & Services at Victoria Care Centre?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Victoria Care Centre to the centre of London?

5.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria Care Centre to verify any information. View our terms and conditions. Victoria Care Centre has an Enhanced Service - more info.